Optometrist and receptionist very warm, pleasant and helpful. Eye doc is very thorough and takes…read moretime to explain and all questions. Can't ask for any better service!

I got a thorough eye exam for a very reasonable price. Everyone was friendly and efficient. I…read morereally like the convenience of getting my eye care at Costco.

Today was my annual eye exam with Dr. Padusi. Once again she thoroughly explains every step that…read moreshe takes and what is going on with my vision. Any changes or constants that may be going on as I get older Dr Padusi let's me know. The exam is positive today and I am thankful for the care I received. Rebecca who works very hard at the front of the office also does a tremendous job taking care of my appointment, insurance information and answering my questions.

Dr Padusi and her staff are great. I have been here many times and have always received…read moreprofessional and courteous service. The doctor has always made herself available to me, given a through exam and not just rushed me out the door. Marsha her staff member is great.

This is a very commercial place. After they make the sale, communicating with them is a nightmare…read more Bad phone answering. Won't give opening hours over phone, unless they send a text. Their portal is obstructive & very difficult to work with, and there's no knowledgeable support to help you get logged on.

My daughters and I had appts today and when we arrived we were told we had to resched cuz I didn't…read moreconfirm our appts. Front desk girl acted like it was my fault for not calling back. She said it was company policy that if you don't confirm the software automatically moves the appts. I understand she has no control over it but she could be apologetic. I work in a dental office, just because a pt doesn't confirm, his appt doesn't get deleted. The kicker is they resched our appts last week cuz the doctor we were sched with had a death in the family. Not going back. Wouldn't recommend this company if your looking for good customer service.

It is sad how this establishment went downhill. I wonder where the 5-star ratings are coming from…read more I have been a Visionworks Rosedale customer for over 10 years, but I finally called it quits a week ago. Visionworks used to be great but downhill after COVID. They used to have optometrists who actually performed in-office visits but, the company started Vision-link (virtual visits) during the pandemic and the optometrist were never returned in office. I stuck around out of loyalty, even though the equipment was often broken, service was slow, and employees came and went like a revolving door. I wonder why. The last straw? Well, I made an appointment for 3 weeks ago. On arrival, I was told that their equipment was down and had just restarted, that and it would be an 40-minute wait. I said, no problem and stuck around. About 3 people were ahead of me who have not been seen. I waited for an hour and half and decided to reschedule. The next available appointment was in 2 weeks. I said no problem, I would reschedule my other appointments. On the appointment day, due to an accident, I was 8 mins late. Immediately I arrived, the lady at the desk said, "we can't see you today, we have a 5-minute grace period". I apologized for being late and begged to be fit in. After all, there is still one person waiting to be seen. The man also stated he has been waiting for a while, and at the door it is clearly written "walk-ins welcome". The lady blatantly refused. I asked myself why I continued to take this nonsense. I requested for my previous exam prescription. They acted like they couldn't obtain it. They finally provided it when they found out I wasn't budging. As I left the building, I contacted Walmart Vision and was seen same day by an in-person optometrist who was very personable and works with a great crew. I was even provided sample contact lenses to try. I also found out that I have been over-paying for my contacts through Visionworks. I have been paying double the cost even with my insurance! Honestly, I'm glad this experience pushed me to make a change after these many years.

My husband and I walked into this location and had a wonderful experience! The store closes at 7…read moreand we arrived approximately 30 minutes before closing (sorry!) however we were welcome by such a friendly face! Lauren was super helpful, nice, and funny we didn't feel rushed at all and had great conversations with her! She was very knowledgeable and gave great recommendations! After a bad experience we endured at another establishment Lauren made it feel like a blessing in disguise. My husband and I are young and she made understanding our insurance benefits a breeze we are very happy with all our purchases! Thank you Lauren!

so good pleasant and helpful associates. Professional and very friendly!! Answer questions in a…read moresimple manner. They talk to you in a way that you can understand and make the best decisions for yourself!!!!

1. My prescription stated Bifocals, I paid for Bifocals. I did not receive Bifocals. Costco…read morecorporate refused to compensate. I have a strained my eyes due to Costco screwup.

I went to the optical department at Costco, located in Owings Mills. It took the optician two…read moreseparate times to examine my eyes and took the place, where my glasses were made, 3 or 4 times for me to accept my glasses. Wish I never accepted them. Other then loving the pretty frames I selected, I have nothing good to say. I have been having terrible headaches and eye strain from the Costco lenses. Not worth saving money when it involves your vision!!! Going to go back to my eye doctor I've used in the past. Don't nake the same mistake that I did!!

Absolutely every physician and practitioner is exceptional. I've been with them since 2021, two…read morecataract procedures later and my vision is great. The only thing that's not great is their phone service. I stopped calling and just go into the office if I need something. The admin team is super sweet, unbelievably proficient at their jobs, and will go to the wall to help. Doctors Kommana and Garcia are wonderful. Kommana did my right eye in 2025 and Garcia did my left in 2021. Pain free. Super simple. Vision perfect.

So during and after Covid, this location was impossible to work with! No return calls.....I…read moreactually had to bring my calendar in to make an appt. Not cool. But because I hold Dr Parks in such high esteem I decided to try one more time. Since my awful experiences they are back on track. Phone's answered, staff great from the reception desk to all the techs. I will now highly recommend this location once again.

Simply the best ophthalmologist in town! Dr. Loeb is a great surgeon, who's been taking care of my…read morefamily for over 3 decades. There is no better surgeon to trust your eyesight to! Dr. Loeb is extremely smart and he is also technically sound. He's also an avid sports fan who loves the Terps and the Ravens! He also has an eyeglass store on the premises, and his staff there is also outstanding! They go the extra mile to make sure that you are getting the right glasses, and their prices are super competitive.

This Doctor is horrible with children. I took my 5 year old to be seen there. The first appt was…read moreok. although after giving her steriod drops he told me we did not need to follow up. I ended up taking her back to see them becasue after 12 days and still problems with her eye something needed to be done. She threw a small fit in the office and cried of course she is in pain. He threatened her telling her that she had to go to the hospital and the were gonna put her to sleep and strap her down to a table to examine her. Of course that made matters worse. He then stood up and grabbed the papers off her chart and tore them up right in front of me and her. He told me my daughter was out of control and needed to be sedated in order to be examined. I did take her to GBMC and they treated herwithout a problem. She was not out of control but did everything the doctors asked. Please do not take your child to this man.

Customer service and information matters. Website and Google reads the clinic doesn't open until…read more8:30. Clinic makes an appointment with a customer for 8. Patient shows up at 8:15 because the clinic doesn't open until "8:30." They apologize for the "website being wrong" and state "it's been an issue for a while and happens all the time" but then won't let the customer keep same appointment (even though they were admittedly in the wrong). If they can't get their website and appointments right, then communicate with their patients that known website is wrong and then won't honor a patient's appointment when they were in the wrong, why would I want them to look at my eyes? Let's start the patient/doctor relationship on a good note. Thankfully I just need a routine eye exam and it's not an emergency! I'll be finding a different eye clinic to have my eyes checked out! Johns Hopkins, do better, your patients have busy lives and our health matters, our time is valuable to us and to be treated poorly from the beginning of the relationship is very disappointing.

I received trial contacts, then called to let them know which contacts worked to finalize my…read moreprescription. Girl said she would call me back with total and to order them. When the girl called me back I wasn't able to answer. I called back 2 hours later to order and have not been able to get ahold of them for 2 days. Since prescription was finalized and it's in their system now I called the LensCrafters in Towson and ordered through them.

In about an hour was not my experience! Their computers were…read moredown, so after filling out the form with my prescription etc I waited about a day to give authorization to for my requested service. The eyewear selection was ok, I have difficulty with wide frames (gotta big head) so found a cool pair of men's Prada. Folks were friendly, cost seem reasonable. Store clean and organized!