Customer service and information matters. Website and Google reads the clinic doesn't open until…read more8:30. Clinic makes an appointment with a customer for 8. Patient shows up at 8:15 because the clinic doesn't open until "8:30." They apologize for the "website being wrong" and state "it's been an issue for a while and happens all the time" but then won't let the customer keep same appointment (even though they were admittedly in the wrong). If they can't get their website and appointments right, then communicate with their patients that known website is wrong and then won't honor a patient's appointment when they were in the wrong, why would I want them to look at my eyes? Let's start the patient/doctor relationship on a good note. Thankfully I just need a routine eye exam and it's not an emergency! I'll be finding a different eye clinic to have my eyes checked out! Johns Hopkins, do better, your patients have busy lives and our health matters, our time is valuable to us and to be treated poorly from the beginning of the relationship is very disappointing.

Today was my annual eye exam with Dr. Padusi. Once again she thoroughly explains every step that…read moreshe takes and what is going on with my vision. Any changes or constants that may be going on as I get older Dr Padusi let's me know. The exam is positive today and I am thankful for the care I received. Rebecca who works very hard at the front of the office also does a tremendous job taking care of my appointment, insurance information and answering my questions.

Dr Padusi and her staff are great. I have been here many times and have always received…read moreprofessional and courteous service. The doctor has always made herself available to me, given a through exam and not just rushed me out the door. Marsha her staff member is great.

I want to give a shout out to White Marsh Eye Care. The doctor's receptionist called to tell me…read morethat if we wished to have my son's pre-ordered (and already paid for) contact lenses, we had to be there by 4 PM because the mall is shutting down for the foreseeable future because of COVID-19. I told them that I would not be able to come in to get the contacts and asked if they could mail them to me. They did one better. The doctor called and said he would drop off the contact lenses on my front porch. Sure enough, 45 minutes later, Dr. Delgado arrived at our home and personally delivered my son's contact lenses. Needless to say, this doctor's office has our business as long as they are around.

The doctor suggested cataract surgery which I had, then I returned for a new eye exam because I was…read morenot satisfied with the prescription the Ophthalmologist gave me. She did an excellent job and was very professional. I will go back when I need new glasses.

Oh My Lantaaaaaa!…read more I've found my safe place! Can I just say, Levin Eyecare has the best optometrists! From the moment I walked through the door, I was greeted with so much love. The front desk staff hyped up my sneakers and were so kind. They explained the process and allowed me to look around for my new specs. A sales associate helped me through it as I wasn't sure quite what I wanted. They have so many brands and styles. I picked out a few pair of glassess and she held them for me until after I finished my exam. Karl was my optometrist. This man has amazing interpersonal skills! He explained everything thoroughly and took the time to teach me about my eyes. I sincerely appreciate him. Everyone was amazing here! I can't wait to get my glasses! I highly recommend the Perry Hall location!!

Environment- The place was very clean and orderly. Customer…read moreService- When I came in everyone acknowledged me and customer service friendly and professional. Service- my appointment was amazing. The doctor was personable and the technically was awesome. Eye wear fitting- she gave me good options and made me feel confident on the eye wear I chose. Price- it was reasonable and I am in the process of buying a pair of reading glasses.

My husband's frames were broken when the lenses were removed, and the gentleman acted as if it…read morewasn't his fault. Of course it was his fault - he broke them. Replacement frames were ordered, but we were charged for them. I feel the company should have paid for the replacement frames. We paid for something that was not our fault.

They are wonderful. Repaired eyeglasses for me during the pandemic when I was a new patient. Since…read morethen my whole family goes to them with great results. enjoy everyone in there, not just the doctors who are wonderful

This is a very commercial place. After they make the sale, communicating with them is a nightmare…read more Bad phone answering. Won't give opening hours over phone, unless they send a text. Their portal is obstructive & very difficult to work with, and there's no knowledgeable support to help you get logged on.

My daughters and I had appts today and when we arrived we were told we had to resched cuz I didn't…read moreconfirm our appts. Front desk girl acted like it was my fault for not calling back. She said it was company policy that if you don't confirm the software automatically moves the appts. I understand she has no control over it but she could be apologetic. I work in a dental office, just because a pt doesn't confirm, his appt doesn't get deleted. The kicker is they resched our appts last week cuz the doctor we were sched with had a death in the family. Not going back. Wouldn't recommend this company if your looking for good customer service.

The manager Keosha is amazing and always goes above and beyond. I've had numerous positive…read moreexperiences with her and would highly recommend this location!

myself and my husband have been coming here for three years now. my this year and this is her…read morefirst time going due to happen to be eight years and older to go here always awesome always great service. there was new people working here but still the best service. There very helpful. I live in East Baltimore city I come all the way out To Whitmarsh. Very worth the drive. not ghetto here. They're very professional. You're looking to have a good experience while picking out great glasses come to this for eyes.