This is the worst run visionworks store i have ever been too. The customer service is appalling. My…read moreordered glasses were supposed to arrive 3/22/2025. I never got a call, a message, nothing when they arrived. No system alerts, nothing. I called on multiple times but the system the use to answer calls kept telling me my order had not arrived. I finally get through to a human on 5/6/25...yes, almost two month later, and I'm told my order arrived back on 3/5/25. OMG, ARE YOU KIDDING ME!

Finally got the glasses. My favorite part is the social media team scrubbing my comments (none of…read morethem were profanity laced or rude). They rather silent an upset patient than actually let people read their honest feedback.

I went back today for a follow help and the lady I spoke of before was on the phone when I came in…read moreso someone else helped me. The wait was extremely long. My appointment was at 10am I didn't get out of there until after 12pm & this was for a follow up. I ended up asking the receptionist how much longer after waiting about 45mins and she was very helpful and thanked me for waiting. This rectified my past experience with her. I've been going here for years but the wait time was longer than ever, don't think I'll be returning. I will say, the doctor I had today was great and Deshanay (may have spelled wrong) is always pleasant and provides a great customer experience.

Great Customer Service Kia! I came to the store as my child had lost their glasses! I was frazzled…read morebecause I had to be on the road to an engagement. Kia quickly jumped in to help me order a replacement pair of glasses for my child and made sure I was utilizing my benefits to the fullest. Great kind and professional service from Kia. InspirationbyCarrie

myself and my husband have been coming here for three years now. my this year and this is her…read morefirst time going due to happen to be eight years and older to go here always awesome always great service. there was new people working here but still the best service. There very helpful. I live in East Baltimore city I come all the way out To Whitmarsh. Very worth the drive. not ghetto here. They're very professional. You're looking to have a good experience while picking out great glasses come to this for eyes.

Avoid this place. Secondly, note: I live in Maryland...NOT San Francisco. Yelp will not let me…read morechange it. What's up with that? Anyway, back to a place NOT to support. I was flat out lied to about a replacement/lost guarantee. I purchased a set of prescription sunglasses because of the fact that I was assured I could get a new pair if they were lost or damaged. I was given a card with that very promise. When I went in today to get a replacement, I was told by the current manager that it "expired after a year." I explained that this was never told to me by the manager of the store (who is no longer there) about any expiration. So, if you lose your glasses, or they get damaged on day 366, you're outta luck, I suppose! What a farce. The manager offered a 50% discount, but that is not OK with me since I was told that I had a replacement guarantee. No other offer from the the "manager," and when I informed him that I was not happy and would be writing a negative review, he merely said, "OK." For Eyes, as a business in this area, seems to all have low stars in any location.

Cataract surgery gone wrong. Doc is an extremely nice and caring person but I was so disappointed…read morein my results. Literally unable to see better again in this lifetime. I was offered a redo but NO WAY am I FOOLING with these eyes again. It's so antithetical to everything I've heard about the procedure and seeing much better. To add insult to literally injury I had to pay out of pocket for a "special " lens. So much for THAT.

Dr. Hunsicker is an excellent optometrist- very calm and reassuring. I'm usually terrified of the…read moreeye doc but he was very patient with me and made me feel comfortable. The space is clean and fresh. The lady helping with the glasses selection was very sweet. They have a good range of glasses frame selection. Definitely recommend!

Great experience at Pearl!. The frames are reasonable in price and a good variety ; most…read moreimportantly cute on me! Thry check to make sure that I could see properly and knew how to look out them ( bifocal) ; they didn't just fit them to my face and send me on my way. Very clean facility. The process was efficient,organized and professional. One kind associate helped me place my order and another assisted me when I picked up my glasses. Both very helpful. I didn't have to wait long either for my glasses to come in. Get the 39.00 insurance, it's worth it! I had it previously, got a scratch and glasses were replaced! I believe its an addl 25.00 but I have a 700.00 prescription soooooo definitely worth it! Pearl is located on the 2nd floor of the mall on the other side of the road from Ikea.

July 2020 COVID19 review…read more I've always enjoyed this location for Katzen Eye Group. THe staff is always patient. WIth the Covid outbreak, I was a little upset with having to use a kiosik to enter and update my information and scan my cards, as there was no publicly available hand sani at this station. Glad I had my own, but everyone who walks in there to register apparently has to use this and may not be as aware or cautious with this deadly virus. Some chairs were turned inward to force social distancing guidelines in the waiting room. The bathroom faucets are onces that you have to touch and hold down for the water come out. Again, no hand sani by the door to use after you open the bathroomo door to use, and the soap in the bathroom came out in small fuffly pumps. One pump was barely enough for a child's hand wash. Dr. Gianni's is FANTASTIC! Takes his careful time to make sure you leave with the proper vision, explains everything and is cautious! Not a great selection of frames. The woman who helped me with my frames was super nice, I don't remember her name but she had a beautiful chocolate complexion and was extremely patient with me and helped me to understand my insurance benefits.

The hospitality here is so trash. the lady with long nails at the optical has such a nasty attitude…read morelet alone the glasses quality is so trash i waited 3-4 weeks for my new pair of glasses all for them to fall apart after 3 days this place sucks don't recommend.

My husband and I walked into this location and had a wonderful experience! The store closes at 7…read moreand we arrived approximately 30 minutes before closing (sorry!) however we were welcome by such a friendly face! Lauren was super helpful, nice, and funny we didn't feel rushed at all and had great conversations with her! She was very knowledgeable and gave great recommendations! After a bad experience we endured at another establishment Lauren made it feel like a blessing in disguise. My husband and I are young and she made understanding our insurance benefits a breeze we are very happy with all our purchases! Thank you Lauren!

It is sad how this establishment went downhill. I wonder where the 5-star ratings are coming from…read more I have been a Visionworks Rosedale customer for over 10 years, but I finally called it quits a week ago. Visionworks used to be great but downhill after COVID. They used to have optometrists who actually performed in-office visits but, the company started Vision-link (virtual visits) during the pandemic and the optometrist were never returned in office. I stuck around out of loyalty, even though the equipment was often broken, service was slow, and employees came and went like a revolving door. I wonder why. The last straw? Well, I made an appointment for 3 weeks ago. On arrival, I was told that their equipment was down and had just restarted, that and it would be an 40-minute wait. I said, no problem and stuck around. About 3 people were ahead of me who have not been seen. I waited for an hour and half and decided to reschedule. The next available appointment was in 2 weeks. I said no problem, I would reschedule my other appointments. On the appointment day, due to an accident, I was 8 mins late. Immediately I arrived, the lady at the desk said, "we can't see you today, we have a 5-minute grace period". I apologized for being late and begged to be fit in. After all, there is still one person waiting to be seen. The man also stated he has been waiting for a while, and at the door it is clearly written "walk-ins welcome". The lady blatantly refused. I asked myself why I continued to take this nonsense. I requested for my previous exam prescription. They acted like they couldn't obtain it. They finally provided it when they found out I wasn't budging. As I left the building, I contacted Walmart Vision and was seen same day by an in-person optometrist who was very personable and works with a great crew. I was even provided sample contact lenses to try. I also found out that I have been over-paying for my contacts through Visionworks. I have been paying double the cost even with my insurance! Honestly, I'm glad this experience pushed me to make a change after these many years.

Customer service and information matters. Website and Google reads the clinic doesn't open until…read more8:30. Clinic makes an appointment with a customer for 8. Patient shows up at 8:15 because the clinic doesn't open until "8:30." They apologize for the "website being wrong" and state "it's been an issue for a while and happens all the time" but then won't let the customer keep same appointment (even though they were admittedly in the wrong). If they can't get their website and appointments right, then communicate with their patients that known website is wrong and then won't honor a patient's appointment when they were in the wrong, why would I want them to look at my eyes? Let's start the patient/doctor relationship on a good note. Thankfully I just need a routine eye exam and it's not an emergency! I'll be finding a different eye clinic to have my eyes checked out! Johns Hopkins, do better, your patients have busy lives and our health matters, our time is valuable to us and to be treated poorly from the beginning of the relationship is very disappointing.