Resolved problem with initial eyeglasses delivered. Remake worked out fine. Very short…read moreappointment for remake. By having a remake necessary disqualified this business to get 5-stars. Other: Though the furnishings look beautiful here, they forgot functionality. If you sit in one of those super heavy wide chairs to try on eyeglass frames and try to move the chair anywhere you prefer, you gotta be Hercules. The metal frame makes a sound on the floor and the chair is not very comfortable.

A welcoming and family like environment! from start to finish. Dr.Granek is friendly,…read moreknowledgeable and very caring. Highly recommend this office.

I have had both good and bad experiences with Opticians and Optometrists The best experiences that…read moreI have had in Baltimore is at Bernard Shear Opticians. Their selection of frames is awesome. They have everything ranging from conservative to funky and edgy. The service is top shelf especially with Amanda Hellman. She is by far the best Optician I have ever had the pleasure to deal with. I took my girlfriend there and Amanda was terrific. Patient and engaged. Everywhere my girlfriend goes she gets compliments on her eyewear. Her prescription normally make her lenses look thick but not with Shear Opticians. I was browsing while there and ended up purchasing two frames which are both very kool! Melissa Shear is an excellent Optometrist so it is a one stop shop. I highly recommend! Make sure that you ask for Amanda!

Bernard Shear have the sun glasses I was looking for, Maui Jim's. Melissa Shear did an excellent…read morejob of helping me selected the best pair of glasses and did a perfect fit.

As someone with a few variations upon the theme of medical-phobia, my visit with Dr. Zuckerbrod and…read morehis staff at Ideal Family Eye Care was exceptionally rewarding and precious to me, from intake to technician services to the doctor himself to the optician.  The intake was the equivalent of "welcome home."  Shira the technician was amazing in her customer-empathy, perfectly balancing professionalism with sensitivity.  Dr. Zuckerbrod explained the condition of my eyes to precisely the depth I requested so that I would be informed but not nervous.  The first-class non-invasive technology marks wonderful progress from my experiences in other places in earlier times.  Finally, Ron the super-friendly optician really showed his experience in customer service (i.e. inform, explain, but refrain from pushing product) he gained from his prior experiences in ownership.  Overall, I clearly found myself among the right people at the right time at the right place, and it's great that both my wife and I now have had the wonderful experience of relating with the Ideal team.

Both Ron Eisenstein, the Optometrist, and the person who greeted me at the desk were some of the…read moremost warm and helpful people I've encountered in any appointment I've had. They guided me through the entire process of getting my eyes tested, checked, and made sure I was completely in the loop and understanding what was happening. The process of picking out the glasses frames kept up with the unbelievable service provided here, and Ron Eisenstein most definitely knows his glasses! He knew the top 2 I would pick even before I suggested any myself. Incredible. I would definitely come back here for more.

I've been going to Catonsville Eye Group for years, back when they were still on Frederick Road and…read moreI've followed them to their new location on Rolling Road without hesitation. The entire team has always been professional, friendly, and genuinely caring. I see Dr. Shin, and she's absolutely wonderful. She has such a calm and kind bedside manner, really takes the time to explain everything, and makes sure I never feel rushed. You can tell she truly cares about her patients' comfort and eye health. It's rare to find a place where you feel both cared for and well taken care of, but Catonsville Eye Group nails it every time. I wouldn't trust my eyes with anyone else!

Started out with them when they were on Frederick rd. out of all the times I got glasses only one…read moretime they got them right. I just spent close to 9 weeks trying to get a pair of glasses and finally got my money back. they are very expensive i hope you have good insurance. I will never go back.

Customer Service is great here. Much better than others in the area such as Visionworks and…read moreMyEyeDr. I would recommend.

I can't say enough good things about Dr. Schwartz and his team at EyeSymmetry. I have struggled…read morewith vision problems for a few years and finding someone who truly understands the complexities of prism correction and specialized lenses has been a game changer. Dr. Schwartz took the time to carefully assess my needs and explained everything clearly and thoroughly, which really put me at ease. My new lenses have made a huge difference - not just in how I see but how I feel day to day. My headaches have decreased significantly, and my overall comfort has improved more than expected. Beyond the technical expertise, Dr. Schwartz and his team are compassionate, patient, and truly listen to my needs. It is rare to find a doctor who combines deep knowledge with such a personal, caring approach. I travel from Florida to Maryland to see Dr. Schwartz. I am incredibly grateful and highly recommend him and his team to anyone in need of eye care.

Pretty good and thorough service compared to what I dealt with at Americas Best which should be…read morecalled Americas Worst. MyEyeDr is well organized , clean professional. A world of difference . I found the Dr who did my eye exam to be extremely thorough and patient. The exam considered lifestyle as well as the technical testing. I also interacted with 4 employees in the store and each was super friendly and thorough and I really enjoyed the assistance from each one. Very very good service. There are a lot of nice frame selections in store. There were a lot of sunglasses options which confused me but apparently clear lens can be put in the frames ( I'm a newbie ). They sell Alain Mikli, Tom Ford, Givenchy, Michael Kors, Vera Bradley , Oliver Peoples to name a few. There are also many lower priced options. They also have really good 30 day policy that allows return of you are not happy with your new glasses. I didn't like the "building" the glasses phase. This is where you customize lenses . Again I'm a newbie but each piece involves a cost and I was not clear on the cost until I got the printout sheet which showed all. There should be a question and verification of each phase and level that you want. Such as what type of coating do you want on lens, transition, Uv protection etc. All in all I really like this business and I will return. Quick update: I actually took advantage of the 30 day return and went back and got another pair of glasses. I didn't like the pair that I originally chose. The new pair came in a week and I love them !!! Quick replacement and I added transition - there were no issues and minimal questions. I just payed the difference since the new frames were higher cost.

I had a really disappointing experience with my contact lens order. The initial lenses I received…read morewere blurry, so I had to go back for an adjustment--specifically for my right eye. That was over a month ago. Since then, I've called multiple times to follow up, and each time I'm either left on hold for a long time or told that the order is being placed. As of today, I still have not received my contacts. I paid over $300, and at this point I don't have a product I can use. The lack of communication and follow-through has been extremely frustrating. I would not recommend based on my experience.

When I asked to be sent a copy of my prescription because I need to replace my glasses damaged on…read moremy out of state vacation, I had to repeat several times that I could not pick it up from this store because I am currently 3,000 miles from this store. Neither person I spoke with seemed concerned that I needed damaged glasses replaced - I require them for driving and reading so it's kind of important to me! Anthony couldn't email the prescription to me due to privacy restrictions but neither he nor the Lenscrafters person I spoke to at this store told me I could have the Lenscrafters near my vacation location request the prescription for me. Fortunately I thought to call the local Lenscrafters and they got a great review from me because Lea immediately addressed the situation effectively and with appropriate concern.

Rudest people I have ever had to deal with. I had a question about a fee that I didn't understand…read moreand the woman snapped back at me "if you don't like the way we do things here you can go somewhere else." So that's exactly what I did.

3.5 I went with a Livingsocial deal- I paid about $35 for it…read moreand it covered for the eye exam, $225 toward prescription glasses, and spherical contact lens fitting. Note: it says Ultimate eye wear on the deal, but the store is named Vision Center. SURROUNDING: The store is in a small, very crowded shopping center. You will find parking, but you are going to have to flag it down like you are in Trader Joe's parking lot. CARE: Dr.Gnanakkan was very nice, approachable and easy to communicate with. He was quick but thorough with my eye exam. PRICE: Most frames range from $160-$250, plastic lens $75, additional $60 or so for polycarbonate lens. Their frames choices aren't that great- they have a lot of simple ones, but not much of the brands. SERVICE: I made an appointment, but had to wait ~15 minutes to be seen.. Also, when I was waiting, I overheard the optician offering to take 50% of her polycarbonate lens and other additional discounts, but he didn't bother to offer me any. Maybe it was because I used the Livingsocial deal. BOTTOMLINE: I got a good exam, pair of plastic lens glasses, and prescription for contact for $45. Not bad at all. Also, be sure to check out the Jewish deli next door!

i got a same day appt online, staffed contacted me shortly after to confirm. friendly atmosphere,…read morenice staff. I brought my 8yr old daughter a year ago and she loved it here.

The Optometrist Dr. Ostrow was professional and attentive. The front desk staff were…read moreunprofessional and the technician was no better. *The technician used the same alcohol wipe to clean all three instruments- poor quality and safety precautions. Very disappointed regarding my experience with Vision works of Owning Mills on Reisterstown Road.