Resolved problem with initial eyeglasses delivered. Remake worked out fine. Very short…read moreappointment for remake. By having a remake necessary disqualified this business to get 5-stars. Other: Though the furnishings look beautiful here, they forgot functionality. If you sit in one of those super heavy wide chairs to try on eyeglass frames and try to move the chair anywhere you prefer, you gotta be Hercules. The metal frame makes a sound on the floor and the chair is not very comfortable.

A welcoming and family like environment! from start to finish. Dr.Granek is friendly,…read moreknowledgeable and very caring. Highly recommend this office.

I was scheduled at 5 pm when arrived i was told my appointment was 430 however I have a text that…read moreshows 5 pm I was told it takes an hour and he said I am closing at 5 pm well I will never go there again plus I will never renew my bjs membership I hope he gets fired

I have had both good and bad experiences with Opticians and Optometrists The best experiences that…read moreI have had in Baltimore is at Bernard Shear Opticians. Their selection of frames is awesome. They have everything ranging from conservative to funky and edgy. The service is top shelf especially with Amanda Hellman. She is by far the best Optician I have ever had the pleasure to deal with. I took my girlfriend there and Amanda was terrific. Patient and engaged. Everywhere my girlfriend goes she gets compliments on her eyewear. Her prescription normally make her lenses look thick but not with Shear Opticians. I was browsing while there and ended up purchasing two frames which are both very kool! Melissa Shear is an excellent Optometrist so it is a one stop shop. I highly recommend! Make sure that you ask for Amanda!

As someone with a few variations upon the theme of medical-phobia, my visit with Dr. Zuckerbrod and…read morehis staff at Ideal Family Eye Care was exceptionally rewarding and precious to me, from intake to technician services to the doctor himself to the optician.  The intake was the equivalent of "welcome home."  Shira the technician was amazing in her customer-empathy, perfectly balancing professionalism with sensitivity.  Dr. Zuckerbrod explained the condition of my eyes to precisely the depth I requested so that I would be informed but not nervous.  The first-class non-invasive technology marks wonderful progress from my experiences in other places in earlier times.  Finally, Ron the super-friendly optician really showed his experience in customer service (i.e. inform, explain, but refrain from pushing product) he gained from his prior experiences in ownership.  Overall, I clearly found myself among the right people at the right time at the right place, and it's great that both my wife and I now have had the wonderful experience of relating with the Ideal team.

Both Ron Eisenstein, the Optometrist, and the person who greeted me at the desk were some of the…read moremost warm and helpful people I've encountered in any appointment I've had. They guided me through the entire process of getting my eyes tested, checked, and made sure I was completely in the loop and understanding what was happening. The process of picking out the glasses frames kept up with the unbelievable service provided here, and Ron Eisenstein most definitely knows his glasses! He knew the top 2 I would pick even before I suggested any myself. Incredible. I would definitely come back here for more.

I went here (6/19/2026) for my eye exam and to get new glasses after finding this practice through…read moremy insurance. I had a good experience having an eye exam and picking out my glasses. I was told that my glasses would be ready in two weeks or sooner. After two weeks passed I called (7/7/2026) to check on my glasses. I was put on hold for an extended amount of time as they looked for my glasses in the shipment they just received and then told that the glasses should be ready next week (7/15/2026). I expressed concern that I was told they would be ready in two weeks, as I immediately suspected something was wrong. The person who spoke to let me know that glasses take 3 weeks and even if it was 2 weeks they were still within a 2-week timeframe because they "don't count weekends." This was an odd way to address my concern, but this must be how the practice operates. This may be something for new patients to consider. Once I get my glasses, I won't return to this practice as waiting almost a month for my glasses doesn't work for me. I would rather go somewhere else.

I've been going to Catonsville Eye Group for years, back when they were still on Frederick Road and…read moreI've followed them to their new location on Rolling Road without hesitation. The entire team has always been professional, friendly, and genuinely caring. I see Dr. Shin, and she's absolutely wonderful. She has such a calm and kind bedside manner, really takes the time to explain everything, and makes sure I never feel rushed. You can tell she truly cares about her patients' comfort and eye health. It's rare to find a place where you feel both cared for and well taken care of, but Catonsville Eye Group nails it every time. I wouldn't trust my eyes with anyone else!

Customer Service is great here. Much better than others in the area such as Visionworks and…read moreMyEyeDr. I would recommend.

highly incompetent receptionist! Customer care is not a priority! While I was picking out my…read moreglasses another receptionist (man) kept interrupting and pulling the lead receptionist(woman) to help with his transaction! It was almost as if the elderly woman's money was greener than mine! There was no consideration for my time or my appointment! My order took extremely long and once it arrived there were no available appointments for the next 5 days to pick u! Called serval times to see if it was ready due to having headaches from squinting this didn't seem to be an interest of theirs! Claimed theyre booked but have absolutely no appointments set aside for pickup evaluations! And they close early on Fridays! 1/10 DO NOT RECOMMEND! PISS POOR CUSTOMER SERVICE

I had a really disappointing experience with my contact lens order. The initial lenses I received…read morewere blurry, so I had to go back for an adjustment--specifically for my right eye. That was over a month ago. Since then, I've called multiple times to follow up, and each time I'm either left on hold for a long time or told that the order is being placed. As of today, I still have not received my contacts. I paid over $300, and at this point I don't have a product I can use. The lack of communication and follow-through has been extremely frustrating. I would not recommend based on my experience.

The front-end staff are very friendly and professional. I was immediately greeted upon entering…read more Usually, my experiences with this location in prior years have been great. However, my recent visit wasn't so pleasing when it came to the optometrist (Dr. Vaxmonsky) who saw me. He was very sarcastic, and when I asked for his opinion concerning certain things, and especially since this is his area of expertise, his responses were beyond appalling to me. That other side of me almost came out, but I let it go. I was beyond happy to get out of his presence once the exam had ended. I never want to deal with him ever again.

When I asked to be sent a copy of my prescription because I need to replace my glasses damaged on…read moremy out of state vacation, I had to repeat several times that I could not pick it up from this store because I am currently 3,000 miles from this store. Neither person I spoke with seemed concerned that I needed damaged glasses replaced - I require them for driving and reading so it's kind of important to me! Anthony couldn't email the prescription to me due to privacy restrictions but neither he nor the Lenscrafters person I spoke to at this store told me I could have the Lenscrafters near my vacation location request the prescription for me. Fortunately I thought to call the local Lenscrafters and they got a great review from me because Lea immediately addressed the situation effectively and with appropriate concern.

Rudest people I have ever had to deal with. I had a question about a fee that I didn't understand…read moreand the woman snapped back at me "if you don't like the way we do things here you can go somewhere else." So that's exactly what I did.

3.5 I went with a Livingsocial deal- I paid about $35 for it…read moreand it covered for the eye exam, $225 toward prescription glasses, and spherical contact lens fitting. Note: it says Ultimate eye wear on the deal, but the store is named Vision Center. SURROUNDING: The store is in a small, very crowded shopping center. You will find parking, but you are going to have to flag it down like you are in Trader Joe's parking lot. CARE: Dr.Gnanakkan was very nice, approachable and easy to communicate with. He was quick but thorough with my eye exam. PRICE: Most frames range from $160-$250, plastic lens $75, additional $60 or so for polycarbonate lens. Their frames choices aren't that great- they have a lot of simple ones, but not much of the brands. SERVICE: I made an appointment, but had to wait ~15 minutes to be seen.. Also, when I was waiting, I overheard the optician offering to take 50% of her polycarbonate lens and other additional discounts, but he didn't bother to offer me any. Maybe it was because I used the Livingsocial deal. BOTTOMLINE: I got a good exam, pair of plastic lens glasses, and prescription for contact for $45. Not bad at all. Also, be sure to check out the Jewish deli next door!

i got a same day appt online, staffed contacted me shortly after to confirm. friendly atmosphere,…read morenice staff. I brought my 8yr old daughter a year ago and she loved it here.

The Optometrist Dr. Ostrow was professional and attentive. The front desk staff were…read moreunprofessional and the technician was no better. *The technician used the same alcohol wipe to clean all three instruments- poor quality and safety precautions. Very disappointed regarding my experience with Vision works of Owning Mills on Reisterstown Road.