As someone with a few variations upon the theme of medical-phobia, my visit with Dr. Zuckerbrod and…read morehis staff at Ideal Family Eye Care was exceptionally rewarding and precious to me, from intake to technician services to the doctor himself to the optician.  The intake was the equivalent of "welcome home."  Shira the technician was amazing in her customer-empathy, perfectly balancing professionalism with sensitivity.  Dr. Zuckerbrod explained the condition of my eyes to precisely the depth I requested so that I would be informed but not nervous.  The first-class non-invasive technology marks wonderful progress from my experiences in other places in earlier times.  Finally, Ron the super-friendly optician really showed his experience in customer service (i.e. inform, explain, but refrain from pushing product) he gained from his prior experiences in ownership.  Overall, I clearly found myself among the right people at the right time at the right place, and it's great that both my wife and I now have had the wonderful experience of relating with the Ideal team.

Both Ron Eisenstein, the Optometrist, and the person who greeted me at the desk were some of the…read moremost warm and helpful people I've encountered in any appointment I've had. They guided me through the entire process of getting my eyes tested, checked, and made sure I was completely in the loop and understanding what was happening. The process of picking out the glasses frames kept up with the unbelievable service provided here, and Ron Eisenstein most definitely knows his glasses! He knew the top 2 I would pick even before I suggested any myself. Incredible. I would definitely come back here for more.

I've been to many eye doctors over the years, but Drs Letts and Diffendall are the best! They are…read moreboth kind, patient, professional, knowledgeable, and very detail oriented. And their staff is great. My prescription is pretty challenging but they were able to work with me to get it right. I wouldn't hesitate to recommend them to anyone!

This practice is phenomenal! Very knowledgeable and extremely patient oriented! very far distance…read morefor me but so worth the true compassion!

Great service at the Nottingham/Campbell Blvd location. I went to another myeyedr location and…read moreservice was fine until it came time for my glasses to be adjusted to fit the way I chose to wear my glasses. I was told the the way I choose to wear my glasses is impossible (even though I've been wearing them the same way for years). Stopped in this evening at the Campbell Blvd location and the ladies at the desk were able to successfully adjust my glasses so I could wear them comfortably. And they did so without an attitude. I would have gone to the Campbell location initially but wasn't able to b/c they didn't have any available appts on short notice. Thank you so much to the ladies at the Campbell location.

This is a very commercial place. After they make the sale, communicating with them is a nightmare…read more Bad phone answering. Won't give opening hours over phone, unless they send a text. Their portal is obstructive & very difficult to work with, and there's no knowledgeable support to help you get logged on.

My wife and I had our first eye exams with Dr. McGinn this morning. As new patients, we weren't…read moresure what to expect, but we were both impressed with how knowledgeable and professional he was. In addition, he was very nice with a great sense of humor. We enjoyed our exams and will be his patients going forward. All the staff we encountered were very nice, too. If you need a new eye Doctor, I strongly recommend him.

Yearly exam time here. I must admit that since the passing of my previous eye doctor, the care…read moreregarding the front desk staff has gone down a bit. They seem a bit cold and standoffish. The service is okay, it's just the little things I tend to notice. The staff in the back that takes care of the initial vision assessments were okay. Dr.Etter, the new physician, is ok as well. Maybe being so used to an eye doctor who provided my vision care for over 30 years and is now gone is a difficult void for another doctor to fill for me at this time. All in all, I will continue to come here until a time I feel that I may need to move on to another provider.

I came in for an emergency appt after being in an accident and stated I wasn't at fault. In the…read moremiddle of my appt, a lady named Cindy from billing came in the back and wanted $200 and told me to pay it now, and request reimbursement from my insurance, this is AFTER I'm in the back being seen, provided insurance and claim numbers. I paid $200 out of pocket because they refused my insurance. And the dr wanted a follow up visit in a week. I contacted the front desk, got an appt for tomorrow, and asked what the expectation was and front desk told me $130 for follow up visits. I asked to speak with billing, reached the same Cindy, and from the very start of the call, she was interrupting me, yelling over me, extremely rude after I just wanted clarity on what the out of pocket expense is. I requested a supervisor, she claims she is the supervisor. And I said the way she speaks to people is inappropriate. She claimed I never provided insurance information. I gave the info to her in writing the day of. She had everything and I was forced to pay anyway. At this point, i asked her if she had any proof in writing she informed me she would bill my insurance, and she said no. Obviously not, because I paid. I asked to cancel the appt. She refused to cancel my appointment and decided to be petty and ask me for an email in writing stating I want the appointment canceled. I asked her why she needs an email and her response was "you asked me for something in writing so I'm asking you." That is the rudest associate I have ever encountered in my entire life, and I will never recommend this facility. You don't know how to speak to people and you shouldn't be working in billing.

If I could give this place 10 stars, I would without hesitation. This was hands down the BEST…read moreexperience I've ever had at any medical office--period. From the second I walked in, everything felt next-level: the staff was incredibly welcoming, the office was spotless and modern, and the entire visit ran like a perfectly tuned machine. But the real MVP of this experience was Ashlyn. I cannot say enough good things about her. She didn't just provide great service--she completely elevated the entire visit. She was unbelievably kind, insanely knowledgeable, and made me feel like I was the most important patient there. She explained everything in a way that actually made sense (which is rare), answered every question with patience, and somehow made an eye exam feel like a VIP experience. You can tell she genuinely cares about what she does and takes pride in making sure everything is perfect. That level of attention and professionalism is hard to find anywhere, let alone at a doctor's office. The doctor was also fantastic--thorough, efficient, and took the time to make sure I understood everything about my eye health. I walked out feeling confident, taken care of, and honestly a little blown away by how great the whole experience was. I don't usually write reviews, but this place absolutely deserves it. If you're looking for an eye doctor, stop searching--this is the one. And if you get the chance to work with Ashlyn, consider yourself lucky.

I love this practice. Dr. Hur is very knowledgeable, thorough, and professionally personable. The…read moreoffice staff, techs, and eyewear staff are always so friendly and engaging. The eyewear selection is diverse. The overall treatment in this practice surpasses that of the bigger chains. I'm so glad I found them!!

Do not go here!! Nice people but so many errors! 1. Two…read moreyears ago when I went to Professional Vision in Parkville/Carney, they got the progressive lens measurement in my glasses wrong and had to start over. 2. Two years later, the protective coat disintegrated into fog. (Maybe this was my fault, but no one ever told me not to wear my glasses in hot sun or when I opened the dishwasher.) I went back to the Carney store and ordered new lenses for my current frames. 4. Two weeks later, when I went to have the new lenses inserted into my frame, they broke the frame. I accepted a different color frame, they inserted the new lenses, and I left. 5. Within blocks, I discovered that the prism in the glasses, which I need to avoid seeing double, wasn't working. Double vision is not safe! I took them right back; they discovered their transcription error, reinserted the blurry lenses, and put in the order again. 6. Two weeks later on a Monday, I got a call to come in and have the new lenses inserted. One lens had not been "edged" and would not fit. They said they'd take it to their Timonium store on Wednesday to be edged, and I could pick it up in Carney on Thursday. I asked if they could send it over there that day or on Tuesday. "No." I left with the one blurry old lens and one clear lens. 7. On Thursday, I got the call to to come in so they could insert the newly edged lens. When I got there, they discovered that the lens had not been brought back from Timonium. I could wait another day or two or . . . 8. I drove over to Timonium myself and they inserted the lens. I would be remiss if I didn't say that everyone was incredibly nice and said they were sorry. I just can't go back.

I came here with my daughter for glasses. It was the end of the day so I tried to overlook some…read morestuff. When I returned for my daughter's glasses I decided to leave this review. I was referred to this place by another doctor's office. I believe there is probably a business relationship with them. The doctor wasn't very friendly or willing to answer questions I had about the eye exam. I had never had that type of equipment used before. He was almost to the point of dismissive . He did absolutely no education about my eye health or recommendation on what to do for my dry eyes except glasses. I ended up going to an opthamologist after seeing him . And was informed about somethings that I need to have followed more closely. This doctor at Professional Vision never asked what kind of eye drops I was using or gave me any suggestions. When I asked for my prescription he gave me diagnostic codes instead of a reading most people are used to , like 20/20, 20/30. He managed to get my exam and my daughter's eye exam done in about 25 minutes. He didn't bother to explain what kind of glasses he was recommending . ( it was a three prescription lens) I have an astigmatism and his assistant even recommended I not start with glasses that strong since I've never worn glasses . I realize that he is an optician. Although based off of the reference from the other office ( in Baltimore City) I was led to believe he was an opthamologist. The last straw was when I picked up my daughter's glasses and his assistant just handed the case to me. No bag , cleaning cloth, no receipt. I really try to not get any medical care in the Baltimore/ Baltimore County area. There are a few exceptions. But , I feel there is a strong sense of prejudice in this area. I can't help but wonder if I looked different i would've been treated differently. I generally avoid this area because I don't feel healthcare providers take minorities seriously here. Outside of the hospitals and a random doctor here or there. I won't make this mistake again I got my daughter's glasses because she needs them. But , we won't be returning and I will get her eye care somewhere else.

I have no problem with the doctors. But the office staff is not up to par…read more My first problem when I was there last time and I made an appointment for an upcoming next visit they scheduled me with the wrong doctor. Then called and left a message and gave me another date and time ,I called back to confirm and left a message no one ever called me back . Fast-forward to today's appointment I get a call this morning that they need to reschedule my appointment due to scheduling conflicts. Stated they called me last week which they did not ,no messages or nothing. And I was sent a message yesterday confirming today's appointment and what I should expect. Very disappointed and maybe more training is needed!

Everything! My Ophthalmologist, Dr. Ismail Shalaby is the very best, as is his excellent staff.read more