My kind of place. Efficient, fast and reasonable. I have gone to other place and I'm thrilled with…read moremy experience

Professional vision located in Bel Air town center gives excellent care! The front desk,…read moretechnician, Dr Kessler and Dr Steve are all very friendly kind and knowledgeable. Highly recommend them!!

I have been coming to this office since it opened (and before that to Dr. Getz's father's office)…read more My wife and I have always been happy there until Dr. Getz retired. The office staff is now unprofessional and extremely rude. My wife tried to make an appoint with the office and, because we do not have insurance, was put on hold for so long that she finally gave up and made an appoint with a different eyecare office. For all the years we both were patients, we paid for our exams and glasses at the time of the fitting, but I guess that was not even considered. I decided to try the office again in July, and paid for my exam and glasses at that time. At the end of January, we received a $25.00 bill with a threat of a $30.00 late payment in 10 days. We had no idea this additional money was owed and asked why a call couldn't have been made instead of the nasty notes. The reply from Ashley was, "We can't call everyone who owes us money!" The bill was paid, and they have lost two long-time patients.

I have been to this office on two separate occasions with issues with my eyes non related with…read moreneeding glasses. The first time was for a blocked passage on my eyelid that popped up suddenly that I couldn't seem to remedy and the second just a few days ago turns out I had a a scratch on my eye. Both times they managed to fit me in the same day I called and had pointed me in the right direction for the healing process. I can not thank them enough. I also self pay and do not carry insurance plan for this and was not price gouged. Very thankful for all they have done for me and will be a returning customer!

Wow! What a great experience. From the staff behind the desk to all the docs I saw. I highly…read morerecommend this practice.

Just go elsewhere. Forget trying to call them. They don't answer phone calls and don't listen to…read morewhat you say in your voicemail.

They made my son see a doctor over a video call instead of an actual human and didn't bother to…read moremention that by them making him see someone over video his prescription would only be good for half the normal time. Now he has to start school without being able to see well because his glasses broke and the prescription expired early.

Waited an hour for a video appointment. You know I can't be late or I'll be charged but the Dr can…read morebe an hour late. What a waste of time.

I've been bringing my children here for quite some time now and I've been happy with the service,…read morequality of exams and professionals and the overall experience. We've always been treated with respect and concern and the staff is always courteous, patient, and willing to answer all my questions.

Went in, 3 employees were working, waited 7 minutes, not a single person said hello, I'll be with…read moreyou soon, not a single acknowledgment of my presence. No seats to wait in so I left, went to professional vision just down the road and we were greeted upon entry even though they were equally busy and they were very helpful once we were waited on. I highly recommend Professional Vision not vision works.

I've been a patient for about 4 years. It was a very well run professional ophthalmology center…read moreunder Lisa Feulner. She sold the practice (but the name was not changed) and Whitney McConkey is no longer there. My most recent eye exam was in November and I still have no contact lenses. I've called over 6 times in 2 months and left messages. No one has ever returned my call. The worst example of customer service I've ever experienced. Update...I went in person, checked in, and waited to see a manger who was very helpful in getting my issue resolved.

Although the optical care seemed good. I do not recommend this group for ordering glasses as well…read moreas customer/billing service. I purchased glasses through Advanced Eye. On my visit to pick up my glasses, they discovered my script was inputted incorrectly when ordering. They corrected/re-entered the script and ordered again. I chalked that up to an honest mistake. After 4 weeks since 1st order, I was contacted that my glasses were ready for pick up. Again, my glasses were incorrect but this time they blamed the lens manufacturer. At that time I was told they could send to another lens manufacturer but Advanced Eye would "eat the costs." So, they placed the third order. Another order was placed with the original lens manufacturer. I arrived a week or so later to pick up the glasses. At that time I mentioned that I was having problems seeing far clearly, but figured I'd give it a week to get used to. After a week I revisited since I couldn't wear the glasses due to the vision issue. The rep mentioned he didn't know why they marked the distance vision where they did. I had to tilt my head down to see far. He offered to remake the glasses. I said, nope, I'm done. Please refund my order. After at least several calls/messages to both the billing office and billing manager asking where my refund was, and never receiving a call back from anyone, I received an email indicating I would receive a credit. However the credit was short $200 with no explanation. I have tried to contact the office about this and they won't return my calls. Absolutely horrible to deal with. Do not recommend. I continue to try to get the money they owe me. 11/20/2024 As an update, to the above review, my husband recently visited Advanced Eye Care about the reduced refund. After waiting a very long time to speak with a manager, he was told returns are prorated. My husband asserted, even after the glasses were incorrectly made several times due to their errors? The mgr pointed to wall signs posted. At no time during my many visits was this pointed out. Had I been told no 100% refunds, I would have stuck it out and tried another attempt at getting my eyewear correct. Very long story short, we will never use their services again. Essentially my $1,000+ glasses (after insurance $553), cost me $200 for no eyewear, hours of travel time back and forth due to their errors and frustration. Not to mention, at no time did staff ever return my calls. Buyer beware.

Dr. Hays is awesome. Professional, friendly, courteous. Explains all procedures with simplicity…read moreand clarity. Staff support is great, especially Ginny for choosing, fitting, and repairing lens and frames. Never problems with billing or acceptance of insurance.

Dawn was quick to help clear up the confusion with the insurance…read more Thank you so much for making sure I was able to receive the maximum benefits allowed on my policy. The only reason my update it four and not five stars is both times I ordered contacts and asked for the left lens prescription they split the order into one box for the R and one for the L eye. I have a ton of the R eye prescription as that has been my power for years. Thanks for the fast turn around in helping out customers with insurance.

0 stars if I could…read more My glasses have had a manufacturer's defect since month 1, which this corporation offers a 1 year warranty for all glasses sold, and they refuse to honor it. Andrew the store manager was adamant that the issue i have of my rayban prescription glasses ear tip failling out is not covered. He insists I must use my accidental protection plan for this coverage, which I paid extra for to be used in the event of my glasses being broken, lens scratched, etc. Calls to corporate customer support were not helpful, I have yet to be provided the district managers phone number for escalation in resolving this issue.

I had a bad experience with the staff on multiple occasions, mainly due to incompetence. I left my…read moreappt with an expired rx. I had to come back 2 more times in order to get it resolved. They were a terrible company to deal with.