I had just signed in on the kiosk and was told to go to the front desk to make a payment. Lady with…read moreglasses, and part down the middle of her head with a low ponytail, who is sitting behind the STOP sign at the front desk, rudely just told me "I'm busy right now" and someone else will help you. Not less than 30 seconds later, another woman comes up to her and she spends minutes answering her questions. Sigh. Currently here now. ------------------ This office lives up to the past reviews. I came here, because Dr. Giannis wasn't available at my usual Katzen location. He is retiring - I literally only stayed with this practice because of him! Mrs. Sardona (spelling) was also very nice when she prepped me to see the doctor. Madison at the eye glass center was super nice. But the main 3 people who sat at the EYE GLASS DESK to sign in, were also kind of rude and didn't bother even looking up at me as I stood there for a minute waiting to ask if there was a bathroom I could use Here's my recommendation - Go to a different location!!

These people are idiots. Thay can't even schedule an appointment. Told me they could not find me in…read morethe system after I had scheduled over three weeks ago. Wasted half a day from work. Why would you trust them with your eyes

My kind of place. Efficient, fast and reasonable. I have gone to other place and I'm thrilled with…read moremy experience

Professional vision located in Bel Air town center gives excellent care! The front desk,…read moretechnician, Dr Kessler and Dr Steve are all very friendly kind and knowledgeable. Highly recommend them!!

I have been coming to this office since it opened (and before that to Dr. Getz's father's office)…read more My wife and I have always been happy there until Dr. Getz retired. The office staff is now unprofessional and extremely rude. My wife tried to make an appoint with the office and, because we do not have insurance, was put on hold for so long that she finally gave up and made an appoint with a different eyecare office. For all the years we both were patients, we paid for our exams and glasses at the time of the fitting, but I guess that was not even considered. I decided to try the office again in July, and paid for my exam and glasses at that time. At the end of January, we received a $25.00 bill with a threat of a $30.00 late payment in 10 days. We had no idea this additional money was owed and asked why a call couldn't have been made instead of the nasty notes. The reply from Ashley was, "We can't call everyone who owes us money!" The bill was paid, and they have lost two long-time patients.

I have been to this office on two separate occasions with issues with my eyes non related with…read moreneeding glasses. The first time was for a blocked passage on my eyelid that popped up suddenly that I couldn't seem to remedy and the second just a few days ago turns out I had a a scratch on my eye. Both times they managed to fit me in the same day I called and had pointed me in the right direction for the healing process. I can not thank them enough. I also self pay and do not carry insurance plan for this and was not price gouged. Very thankful for all they have done for me and will be a returning customer!

I've been a patient for about 4 years. It was a very well run professional ophthalmology center…read moreunder Lisa Feulner. She sold the practice (but the name was not changed) and Whitney McConkey is no longer there. My most recent eye exam was in November and I still have no contact lenses. I've called over 6 times in 2 months and left messages. No one has ever returned my call. The worst example of customer service I've ever experienced. Update...I went in person, checked in, and waited to see a manger who was very helpful in getting my issue resolved.

Although the optical care seemed good. I do not recommend this group for ordering glasses as well…read moreas customer/billing service. I purchased glasses through Advanced Eye. On my visit to pick up my glasses, they discovered my script was inputted incorrectly when ordering. They corrected/re-entered the script and ordered again. I chalked that up to an honest mistake. After 4 weeks since 1st order, I was contacted that my glasses were ready for pick up. Again, my glasses were incorrect but this time they blamed the lens manufacturer. At that time I was told they could send to another lens manufacturer but Advanced Eye would "eat the costs." So, they placed the third order. Another order was placed with the original lens manufacturer. I arrived a week or so later to pick up the glasses. At that time I mentioned that I was having problems seeing far clearly, but figured I'd give it a week to get used to. After a week I revisited since I couldn't wear the glasses due to the vision issue. The rep mentioned he didn't know why they marked the distance vision where they did. I had to tilt my head down to see far. He offered to remake the glasses. I said, nope, I'm done. Please refund my order. After at least several calls/messages to both the billing office and billing manager asking where my refund was, and never receiving a call back from anyone, I received an email indicating I would receive a credit. However the credit was short $200 with no explanation. I have tried to contact the office about this and they won't return my calls. Absolutely horrible to deal with. Do not recommend. I continue to try to get the money they owe me. 11/20/2024 As an update, to the above review, my husband recently visited Advanced Eye Care about the reduced refund. After waiting a very long time to speak with a manager, he was told returns are prorated. My husband asserted, even after the glasses were incorrectly made several times due to their errors? The mgr pointed to wall signs posted. At no time during my many visits was this pointed out. Had I been told no 100% refunds, I would have stuck it out and tried another attempt at getting my eyewear correct. Very long story short, we will never use their services again. Essentially my $1,000+ glasses (after insurance $553), cost me $200 for no eyewear, hours of travel time back and forth due to their errors and frustration. Not to mention, at no time did staff ever return my calls. Buyer beware.

Dr. Hays is awesome. Professional, friendly, courteous. Explains all procedures with simplicity…read moreand clarity. Staff support is great, especially Ginny for choosing, fitting, and repairing lens and frames. Never problems with billing or acceptance of insurance.

Dawn was quick to help clear up the confusion with the insurance…read more Thank you so much for making sure I was able to receive the maximum benefits allowed on my policy. The only reason my update it four and not five stars is both times I ordered contacts and asked for the left lens prescription they split the order into one box for the R and one for the L eye. I have a ton of the R eye prescription as that has been my power for years. Thanks for the fast turn around in helping out customers with insurance.

They made my son see a doctor over a video call instead of an actual human and didn't bother to…read moremention that by them making him see someone over video his prescription would only be good for half the normal time. Now he has to start school without being able to see well because his glasses broke and the prescription expired early.

Waited an hour for a video appointment. You know I can't be late or I'll be charged but the Dr can…read morebe an hour late. What a waste of time.

I scheduled an appointment for a vision exam, showed up for my appointment and was told that I…read morewould have to pay a $45 co-pay for my exam. I immediately questioned that and was told that my exam would be done by an off-site doctor and the "Staff" would walk through it with me. I said NOPE, reschedule to when a doctor would be in the room with me. I showed up for my appt and the doctor was great. The front sales on the other hand was nothiing short of criminal. I said all I needed was lenses as they don't sell the frames I wear anymore. I was asked to sign a waiver that said they would only pay for HALF of the value of my frame if they damaged it??? So the sales person then tells me my lenses AFTER my insurance was applied would be just short of $500. I asked him what brand of lenses he was quoting and he responded that they were their in house brand. I said, "We are done here". I called the provider that did my lenses last year and they quoted me for both Veralux Digital and Zeiss lenses at approx $275 after my insurance allowance. These guys seem to believe they have a license to steal. If you are looking for anything other than an eye exam, I wouldn't recommend going there...there are much more professional places offering significantly better prices and product offerings than this chain.

Do NOT under any circumstances trust the staff at MyEyeDR to be looking out for your best…read moreinterests. They will push for you to pay exorbitant fees often times not even telling you. It's as though company policy is to lie, cheat, and rob the customers. You MUST double, then triple check your bill because these "helpful" employees will add in extra fees for things that were never discussed. I have an eye exam coming up and have reached out to my insurance company to break down the billing so that I can question each and every charge to avoid MyEyeDr's policy of inflating the cost. I plan to also bring in my spouse to go over the billing as well. Please don't allow your elderly family members to go to MyEyeDr without another trustworthy individual because they will take advantage of them. Absolutely disgusting. If I have another issue after my next appointment with dishonest employees I will absolutely report my complaints to whomever will investigate their deceitful practices. My spouse and I do very much like Dr. Connolly which is why we continue to use My EyeDR, but have zero faith in the integrity of the company.

I've been bringing my children here for quite some time now and I've been happy with the service,…read morequality of exams and professionals and the overall experience. We've always been treated with respect and concern and the staff is always courteous, patient, and willing to answer all my questions.

Went in, 3 employees were working, waited 7 minutes, not a single person said hello, I'll be with…read moreyou soon, not a single acknowledgment of my presence. No seats to wait in so I left, went to professional vision just down the road and we were greeted upon entry even though they were equally busy and they were very helpful once we were waited on. I highly recommend Professional Vision not vision works.