Wow! What a great experience. From the staff behind the desk to all the docs I saw. I highly…read morerecommend this practice.

Just go elsewhere. Forget trying to call them. They don't answer phone calls and don't listen to…read morewhat you say in your voicemail.

I've been a patient for about 4 years. It was a very well run professional ophthalmology center…read moreunder Lisa Feulner. She sold the practice (but the name was not changed) and Whitney McConkey is no longer there. My most recent eye exam was in November and I still have no contact lenses. I've called over 6 times in 2 months and left messages. No one has ever returned my call. The worst example of customer service I've ever experienced. Update...I went in person, checked in, and waited to see a manger who was very helpful in getting my issue resolved.

Although the optical care seemed good. I do not recommend this group for ordering glasses as well…read moreas customer/billing service. I purchased glasses through Advanced Eye. On my visit to pick up my glasses, they discovered my script was inputted incorrectly when ordering. They corrected/re-entered the script and ordered again. I chalked that up to an honest mistake. After 4 weeks since 1st order, I was contacted that my glasses were ready for pick up. Again, my glasses were incorrect but this time they blamed the lens manufacturer. At that time I was told they could send to another lens manufacturer but Advanced Eye would "eat the costs." So, they placed the third order. Another order was placed with the original lens manufacturer. I arrived a week or so later to pick up the glasses. At that time I mentioned that I was having problems seeing far clearly, but figured I'd give it a week to get used to. After a week I revisited since I couldn't wear the glasses due to the vision issue. The rep mentioned he didn't know why they marked the distance vision where they did. I had to tilt my head down to see far. He offered to remake the glasses. I said, nope, I'm done. Please refund my order. After at least several calls/messages to both the billing office and billing manager asking where my refund was, and never receiving a call back from anyone, I received an email indicating I would receive a credit. However the credit was short $200 with no explanation. I have tried to contact the office about this and they won't return my calls. Absolutely horrible to deal with. Do not recommend. I continue to try to get the money they owe me. 11/20/2024 As an update, to the above review, my husband recently visited Advanced Eye Care about the reduced refund. After waiting a very long time to speak with a manager, he was told returns are prorated. My husband asserted, even after the glasses were incorrectly made several times due to their errors? The mgr pointed to wall signs posted. At no time during my many visits was this pointed out. Had I been told no 100% refunds, I would have stuck it out and tried another attempt at getting my eyewear correct. Very long story short, we will never use their services again. Essentially my $1,000+ glasses (after insurance $553), cost me $200 for no eyewear, hours of travel time back and forth due to their errors and frustration. Not to mention, at no time did staff ever return my calls. Buyer beware.

Dr. Rowen was the third eye doctor I went to for lasik. I didn't like the first two like I liked…read moreher. She is kind and a real expert. I haven't needed any glasses since I got the surgery and my new eye site is like a miracle!

Customer service and information matters. Website and Google reads the clinic doesn't open until…read more8:30. Clinic makes an appointment with a customer for 8. Patient shows up at 8:15 because the clinic doesn't open until "8:30." They apologize for the "website being wrong" and state "it's been an issue for a while and happens all the time" but then won't let the customer keep same appointment (even though they were admittedly in the wrong). If they can't get their website and appointments right, then communicate with their patients that known website is wrong and then won't honor a patient's appointment when they were in the wrong, why would I want them to look at my eyes? Let's start the patient/doctor relationship on a good note. Thankfully I just need a routine eye exam and it's not an emergency! I'll be finding a different eye clinic to have my eyes checked out! Johns Hopkins, do better, your patients have busy lives and our health matters, our time is valuable to us and to be treated poorly from the beginning of the relationship is very disappointing.

I wouldn't recommend coming to this office. This office has very limited eyewear to choose from. I…read moredid not find any frames that I liked, so I asked for my prescription along with the pupillary distance so I could get glasses elsewhere. The person I talked to refused to give me my prescription unless I bought glasses from them first. They told me you wouldn't go to burger king and order McDonalds food. I didn't understand this because it's my prescription and they were already paid for the appointment. Any other place I've gone to has given me my prescription because IT'S MINE. I ended up just not getting glasses.

Dr. Lander is a knowledgeable and skilled physician. He's taken care of our eyes since we moved to…read moreYork County. He's done cataract surgery for me and kept tabs on diabetic issues that may arise. We're lucky to have found someone we trust so close to home.

Did not even get to make an appointment. They are booked out for new patients for over a month…read moreeven for (what they call) retinal emergency exams. Instead they tell you to make sure you are seen today because it's an emergency and they provide you #s for other practices that are also booked out for a month? Crazy and certainly not empathetic!

I came here for my eye care. I have to have cataract surgery. From the moment that I called, the…read morecustomer service has been top notch. when I arrived at the office the office staff from the front desk to the back were all so friendly and attentive. I needed to have quite a few test done before seeing the doctor as was a new patient. Everyone was very thorough and friendly .I had a lot of questions and they answered every one of them. I finally saw Dr.Rutzen he was so nice and friendly he took the time to explain all of my options and he also explained each one in detail and also the cost associated with each different option. I left the office feeling very comfortable with my decision to come here. I ended up having to go back in for an appointment with Dr. Franco she specializes with Glaucoma she was equally as nice and thorough. she explained everything and answered all of my many questions. I would definitely recommend Dr.Rutzen and team. feel very comfortable with my up coming eye surgery . I will come back and give an update after my surgery.

Dr. Joseph did an amazing job on eliminating the wrinkles on my forehead utilizing Botox - it took…read moreyears off my face. I was attending my 50th class reunion and having even that little bit of work done gave me confidence to face those classmates from decades ago. The procedure was virtually painless as Dr. Joseph is very gentle. I highly recommend her.

I had a detached retina and other eye problems. Dr Roy found and fixed them all and now my vision…read moreis 20/20! Can't recommend Dr Brod enough. The best of the best.

Please disregard other review previously submitted. Dr. Brod responded, he will still be my…read morehusband's retina specialist as long as possible.

I have been going to Holloway for many years and now my family goes as well. Started out with a…read morespeciality need for me and they are so awesome we brought the whole clan

Dr. Holloway is a wonderful, caring doctor for each patient. She listens to the patient and does…read morenot push them to do something they are not ready to do. The staff is exceptional and consistent.

If you are looking for a great eye doctor, choose Dr. Steve at Fallston Eyecare. We have been…read morepatients for 20 years, and have always received the best possible eye care. Great with kids and adults alike, you will find Dr. Steve, Dr. Dan and the entire staff at Fallston Eyecare, friendly, fun and professional.