It's an actual pleasure to go to this practice! (Except for the eye-drops and the "puff" machine)…read more I've been going annually for about 10 years now. And had both lenses replaced by Dr. Rommel 2 years ago. The nurse assistants and Dr. Rommel are not only very good at their jobs but are very personable and appear to take an actual interest in the patient's well-being throughout each visit. The advice and suggestions for my better eye health and general health (at my age of 81) that they offer are both intelligent and helpful. I cannot imagine any better eye care anywhere than I get at Manning & Rommel Associates. Note: The "review mafia" must have put this place on their "hit-list" for some reason. None of the "no stars" reviews are valid, in my opinion. Seems like some of them were meant for another practice and submitted here in error. Only one of the bad reviews names a Dr. in this practice, so that one's probably in the intended place.

First off....leaving this review is a waste of time, because they could care less what their…read morepatients think, the reply they leave is an automated response, that is the same for everyone. Despite all that, I hope a "reader benefits" from this review: UNACCEPTABLE ...THIS IS THE SECOND TIME I have had a bad experience at this practice. My appt. with Dr. Thode was scheduled for 3:15 pm - I sat in that office for "2 hours" before I even got to see the eye doctor and most of that time was in the exam room, That is ridiculous - I saw people come in after me, get treated and leave before me. When I left the office it was near closing time and there were no other patients in the reception area. To make things worse, no apologies from anyone! I only went back to that practice because of a recommendation from my eye doctor, but never again!!! I hope Thode sees this because him and his staff need to do better.

I had Cataract Surgery on 7/31 & 8/7/2025. EVERY single person was caring & just lovely. I have…read morealways had problems with IV's. Kaitlyn is MARVELOUS! One stick - didn't feel a thing & set to go. Kim was so attentive & sweet from beginning to end. Dr. Jones (Anesthetic) was fabulous. I never had so much fun & relax feeling as these 2 entire surgeries. Dr. Tien was calm & reassuring doing surgery & if you go anyplace else - you'll regret it. They are TOP NOTCH - CARING & know what the meaning is of "BEDSIDE MANNER" which is lacking in our hospital systems today. I also want to acknowledge: Heather,Laura,Ellen & Jess. They are a GROUP of Fantastic Human Beings in the Medical Field.

This facility is top notch. There is nowhere else I would want to go to get a procedure done in…read morethis area. The staff is all courteous, competent, and you can really tell they love their jobs. The efficiency is phenomenal - and they are efficient in a way that does not ever make you feel rushed or your care compromised. I would trust this facility to take care of both myself and my loved ones!

Horrible communication and follow up. I have been waiting for weeks for lens trials that have been…read moremismanaged and misordered several times.

My second appointment for an eye infection. The first appointment went fine. I noticed each…read morelocation has a chart behind the receptionist telling patients which doctors are seeing patients and whether they are on time or running late and by how much. The chart had the dr 'on time'.Today my appointment was for 10:30 and the doctor did not come in until 11:36, and that was after I stuck my head out the door. And no apology or explanation- which goes a long way. A simple; I'm sorry, we are running late; or thank you for your patience would have been quite fine. Then it seemed the dr could not have moved faster to get me out as quickly as possible; not talking through my eye concerns, but referring me to another dr (!) ( who will not be in touch with me for a couple of weeks). Because the infection continues- the dr asked me what I wanted to do. I took a moment to say; "Um, you are the doctor, I am the patient." I mean- I did read up on glaucoma and uveitis and look at the model of the eye during my long wait- but that doesn't add up to a medical degree in ophthalmology, does it? On the way out, I told the check- out person that the chart should be corrected to say the dr was running 60 minutes behind and she glared at me. Hopefully, I will see the specialist soon and then find another eye practice for routine annual checks.

Dr was great. Insurance billing support is horrendous. They are a preferred provider for BCBS for…read moreroutine eye exams but refuse to bill. Office staff was rude to me as well as the insurance representative.

Receptionist refused my request for a callback, gatekeeping the doctor I had been working with for…read more30+ years. Said the doc declined, which I doubt.

Today was our first visit to Dombrowski Eye Associates and we couldn't be more pleased. From…read moreinitial check-in to the exam staff and doctor, the professionalism, care and knowledge were amazing. We can't wait to get our new glasses!

As I finally did get my glasses which makes me very happy. I received a call from Dr Dombrowski…read morehimself. As I myself followed up on my glasses I received a few different reasons it took so long. In the end for whatever reason it took the time it did it still should have been handled differently. It kept getting blamed on the lab and yes it was the labs fault apparently. BUT your only as good as your behind the scene workers. If it was a restaurant and your food was wrong - you send it back. Now if you have to wait for another two hours for the correct food to appear - we'll I can guarantee you would not be happy or possibly leave. Once again a restaurant is only as good as it's behind the scene kitchen workers. I'm happy I got my glasses as I have two months of banking I was unable to do which now I'm catching up on. Will I use Dr Dombrowski's practice in the future (?) I'm not sure. I always believe in second chances. Time will tell. I truly hope other people do not go through the same craziness. Good luck to the future clients.

I've had a great experience every visit at Family Eye Group. From customer service to patient care…read moreand highly skilled providers, I feel well taken care of and highly recommend to all!

Was a patient for a while then was told that they were no longer accepting my insurance, but Dr…read more Pavlica (the owner of Family Eye Group) would still see me that day. At the end of the appointment the Dr. Pavlica said he would like to see me in 3 months and I told him that the front desk told me that they were no longer accepting my insurance. He told me not to worry about it and he would "grandfather me in", meaning that he would still accept my insurance but no NEW patients with my insurance would be accepted. I thanked him and left. Three months later I went for my appointment and the front desk told me that my insurance was no longer accepted by Dr. Pavlica. I told them what Dr. Pavlica told me and they called him and said that he said he never said that he would "grandfather me in" to keep accepting my insurance and they were no longer accepting my insurance, so Dr. Pavlica lied to my face. So then I turned around and walked out, because my insurance was no longer accepted. Then I got two negative emails from them for failure to keep my appointment - the one where I arrived for the appointment but was told that my insurance wasn't being accepted after Dr. Pavlica told me not to worry, that it certainly would be accepted - and that failure to appear will now travel with me to my new eye doctor when I get one when they request my patient records from Dr. Pavlica. Unbelievable. It's a bad way to treat patients, to stress-out people who already have poor health. I was also told that they were no longer accepting my insurance because they are not getting enough for the services they provide. This doctor lives in Bent Creek Country Club development with the huge golf course in a house worth more than a million dollars., so I'm pretty sure that he has no trouble "keeping the lights on" at his business, Family Eye Group. Before Dr. Pavlica lied to my face, thereby stressing me out and exacerbating my already bad heart condition it was a great practice. Now, not so much. The staff ladies there are friendly and helpful.

My dad recently had surgery preformed by this practice. He's been a long time patient and…read moreattending his surgery and post op appt were the only experiences I personally have had with them. I personally think his doctor is a little dry. There really isn't a greeting or small talk conversation, he comes in the room and dives right in. My father likes this approach. For me personally a "hello, how are you doing" at the very minimal is expected. However the doctor did address all of concerns and when my dad expressed his difficulty in administering his own drops the doctor showed him techniques that might be helpful. My father however is often dissatisfied with the office staff and how his calls are handled (or not handled). I know he bounces around his topics when communicating and it is difficult to follow along so that might be the issue. From my only experience being witness to this the staff was cordial, but didn't go beyond that to try to make sense of what he was trying to relay. According to my father when he had medication refill issues he was bounced around their office and had to get resolution from the pharmacy. He was also directed by them when he had questions on his aftercare to call the surgery center although it was a doctor at this practice that would have the answers. The office space is clean and set up nicely with complimentary coffee and tea. It's located in an office complex on Oregon Pike which in recent years has really been built up. Due to traffic allow extra time to get to your appt as his ran right on time. So while the experience wasn't horrible I do feel the staff needs additional training on how to better deal with elderly patients, especially at their most vulnerable.

Great staff handled all my problems as I had many choices to be made …read more Tony was the greatest ......knowledgeable, friendly and untiring

This was my first visit to MyEyeDr and it will not be the last. From the front desk to the eye xam…read moreto fitting of new glasses, it was an excellent experience. Dr. Petcov provided the most thorough exam with the best explanations of my eye health that I have ever had. In selecting new eyeglass frames, the service was excellent.

First time here and I was impressed. Great customer service at front desk, with the eye doctor and…read morestaff when picking out frames. I thought the eye exam was complete and professional. The whole process was friendly, professional and efficient. My wife also had her first eye exam and she was equally satisfied.

Came here the other day to see if I qualify for Laisk eye surgery. The staff was professional yet…read morefriendly and accommodating. They walked me through the process/procedure/questions I had about everything. I haven't gotten the surgery yet as it's a big commitment. However, If I decide to Im defiantly going to get it here. Thanks for the good, genuine customer service!

Everything was clean and professional. Everyone gave clear and concise directions. The process was…read moresimple and easy to understand. I got a consultation last week, got the procedure yesterday, and I feel great and have clear vision today!

I get top notch care from Dr. Tiedeken for a range of issues related to brain pressure which…read moreaffects my eyes and optic nerves. I've been seeing him for over five years. The new office is very nice and the staff is great.