I had a detached retina and other eye problems. Dr Roy found and fixed them all and now my vision…read moreis 20/20! Can't recommend Dr Brod enough. The best of the best.

Please disregard other review previously submitted. Dr. Brod responded, he will still be my…read morehusband's retina specialist as long as possible.

It seems next to impossible to get someone to answer the phone so I can make an appointment. The…read moreone time I got through I was transferred to someone else who also then did not pick up the phone. If I didn't have to follow up with a doctor who did my cataract surgery, I would go somewhere else. It is very frustrating!!

Scheduled me quickly after former surgeon quit his practice…read moreDr Landis is adept and personable Pleased with the staff I feel confident in being examined.

Today was our first visit to Dombrowski Eye Associates and we couldn't be more pleased. From…read moreinitial check-in to the exam staff and doctor, the professionalism, care and knowledge were amazing. We can't wait to get our new glasses!

As I finally did get my glasses which makes me very happy. I received a call from Dr Dombrowski…read morehimself. As I myself followed up on my glasses I received a few different reasons it took so long. In the end for whatever reason it took the time it did it still should have been handled differently. It kept getting blamed on the lab and yes it was the labs fault apparently. BUT your only as good as your behind the scene workers. If it was a restaurant and your food was wrong - you send it back. Now if you have to wait for another two hours for the correct food to appear - we'll I can guarantee you would not be happy or possibly leave. Once again a restaurant is only as good as it's behind the scene kitchen workers. I'm happy I got my glasses as I have two months of banking I was unable to do which now I'm catching up on. Will I use Dr Dombrowski's practice in the future (?) I'm not sure. I always believe in second chances. Time will tell. I truly hope other people do not go through the same craziness. Good luck to the future clients.

Highly, highly recommend ModernEyes for quality customer service and quick, quality glasses…read more PA isn't my home state; I traveled here from Nebraska to spend time with my partner who lives here. We took a trip to Rehoboth Beach on a Friday and, being unfamiliar with the ocean, I went in with my glasses and lost them when a wave crashed into me. I have an especially strong prescription (-6.25 & -6.5), so not having vision correction for an extended time isn't a viable option for me. I called a few places on Saturday when we were home again, but they either had a two week turnaround time to make a new pair of glasses (not an option, as I'd be out of the state at that point) or didn't have lenses in my prescription in stock for a more quickly made pair. When I phoned ModernEyes, Emily answered my call and was immediately sympathetic, friendly, and very helpful. She was able to find lenses in my prescription, and when I went to ModernEyes to pick out a pair of frames to go with them, she was incredibly helpful in choosing styles that suited me and advising me on which pair would best suit my time constraints, budget, and personal style. (I feel like it's the first time my tastes have aligned so well with someone helping me pick out frames!) They were able to cut the lenses to fit the frames in house, and in about 30 minutes, my new glasses were ready. She helped me fit the frames comfortably to my face and assured me I could get them adjusted if they ended up feeling too tight or if the lenses were disorienting in any way. I can't adequately express my gratitude for her patience, warmth, and attentiveness. Something that I thought might derail my entire vacation ended up being resolved quicker than I could imagine. A huge huge thank you to Emily for being such a lovely presence and helper, and thank you to ModernEyes for having what I needed when I needed it!

What a great team of professionals! I highly recommend this small local business. Professional,…read morepleasant, and knowledgeable. And their selection of products is great! Every person on their staff has exceptional customer service skills. Support local entrepreneurs who have experience and expertise! Thank you Moderneyes!

Joe is outstanding. He is very professional and has a wonderful selection of frames. He under…read morepromises and over delivers on the turnaround of his frames and lenses!

Very knowledgeable and professional service. A small eye care practice with a very homey feel. Even…read moreworked with my situation to help save me money! Will definitely be coming again for all my vision needs.

Honestly shocked how bad my experience was. My sister, who can't stand bad service, recommended…read morethis place to me so I expected quality. As a new patient, I arrive slightly early, then after 15 minutes I'm called to the exam room. First thing I noticed was how unsanitary it was. There weren't any disposable paper pads for your chin or forehead on the equipment. Dr. Liang used a tissue to "clean" the chin and forehead pad. I slid my mask down and used that as protection. He then asked me to remove the contacts I had in. I was given an open contact container (which looking back, who knows if it was clean or not) and a half bottle of eye solution that I'm sure was used by the previous customer. Luckily I had my own materials I could use. Also, I was poorly informed of if/where I could wash my hands before touching my eyes. My biggest concern was that I was NOT told my eyes would be dilated. Before he put the drops in, I pulled back and asked "what's that?" He said "it's to dilate your eyes". I told him its been a while since I've had that done and I cant remember the last time they were dilated. So not knowing the outcome, I let him proceed. He never asked if I had a ride home. The one thing he did ask AFTER they were dilated, is if I had sunglasses cause it would be bright. Then we were talking about brands of contacts. I told him I've been using a 'Day & Night' brand (specifically made for sleeping) for about 10 years, they work great, and I love them. He immediately said I should not be wearing them, and they're bad for my eyes. He completely disregarded the fact they work for ME. They're the only brand of contacts that have worked for me. He strongly recommended daily contacts, I politely declined. After informing him again I would really like the brand I've been using, he ordered a trial pair with a downgraded prescription; down by a quarter in one eye and a half in the other. As I'm signing out, I can't see anything two feet in front of me. I asked the woman at the front desk if this was normal. She said yes. I couldn't even see the receipt to sign my name. I then sat in my car for 20 minutes contemplating how to drive home. Before my next appointment to get my trial pair, I called to clarify what the apportionment was about and informed the receptionist that I will not be returning and do not need to order contacts due to my unpleasant fist visit. I did not, however, express what I didn't like about it. So keep in mind, they are aware I was not happy of the first outcome. I walk in to receive the trial pair with the downgraded script. I put them in, go to the exam room, and have to squint to see the letters. Granted, I got them correct, but I told him my right eye was slightly blurry. He said "you have 20/20 vision even with the lower prescription" to which I again said "it's still slightly blurry". He did nothing about it. We got to talking about my first appointment. I told him I was never informed my eyes would be dilated to which his response was "all new patients get their eyes dilated". I said "I'm sure they do, but that's information you should tell someone. I haven't been to the eye doctors in at least 2 years, I didn't remember how long the blurry vision lasted". He had no comment and was rushing the exam knowing I was not returning, yet had no desire to know why. The pattern I noticed here is that Dr. Liang disregarded my concerns. Both times I left like they wanted me in and out for a quick buck. I do not recommend this company. I will gladly make the 50 minute drive to my old eye doctor in Oxford.

The front desk lady in Columbia Ave office is the rudest one I have ever seen in my life…read more Obviously, she is not supposed to help the business there. She is very impatient and horrible. She neglected my greeting when I walked in, asked my name with her back facing to me, unwilling to show my order details, and even responded with a dismissive expression when I inquired about the cost of each item in my order. When I asked her what's wrong, she pulled herself forward from behind the desk and yelled " do not yell to me!". I wonder if there is a video record in that office. The owner should check and see how hard the lady tried to kill the business. Nobody wants to see such a face when paying hundreds of dollars to get a pair of glasses.

The Columbia Avenue office has major scheduling issues. Apparently they run at least 1/2 hour…read morebehind all the time. I had an appointment but had to leave because they still hadn't taken me in for the exam after waiting for 45 minutes. They don't respect your time. They need to stop aggressively scheduling patients if they only have one doctor in that office. Very inconsiderate not to mention unprofessional.

First off....leaving this review is a waste of time, because they could care less what their…read morepatients think, the reply they leave is an automated response, that is the same for everyone. Despite all that, I hope a "reader benefits" from this review: UNACCEPTABLE ...THIS IS THE SECOND TIME I have had a bad experience at this practice. My appt. with Dr. Thode was scheduled for 3:15 pm - I sat in that office for "2 hours" before I even got to see the eye doctor and most of that time was in the exam room, That is ridiculous - I saw people come in after me, get treated and leave before me. When I left the office it was near closing time and there were no other patients in the reception area. To make things worse, no apologies from anyone! I only went back to that practice because of a recommendation from my eye doctor, but never again!!! I hope Thode sees this because him and his staff need to do better.

It's an actual pleasure to go to this practice! (Except for the eye-drops and the "puff" machine)…read more I've been going annually for about 10 years now. And had both lenses replaced by Dr. Rommel 2 years ago. The nurse assistants and Dr. Rommel are not only very good at their jobs but are very personable and appear to take an actual interest in the patient's well-being throughout each visit. The advice and suggestions for my better eye health and general health (at my age of 81) that they offer are both intelligent and helpful. I cannot imagine any better eye care anywhere than I get at Manning & Rommel Associates. Note: The "review mafia" must have put this place on their "hit-list" for some reason. None of the "no stars" reviews are valid, in my opinion. Seems like some of them were meant for another practice and submitted here in error. Only one of the bad reviews names a Dr. in this practice, so that one's probably in the intended place.

Went to this place like 3 times already and they never can seem to get my prescription correct…read more Glasses and contacts never feel good and make my eyes hurt. would not recommend at all.

Below is a copy of an email I sent to Yealy at North Queen Street Lancaster…read more Yealy Eye Care 117 N Queen St. Lancaster, PA 17603 To Whom It May Concern, I am writing to formally express my deep disappointment regarding my recent experience with Yealy Eye Care on North Queen Street in Lancaster. After waiting five months for an appointment, I confirmed the date and time three days prior to my visit, only to be met with one of the most unprofessional and frustrating customer service encounters I have ever experienced. Upon my arrival, I was told by your receptionist, Genesis, that my appointment had been canceled because I did not respond to a confirmation message. I showed her a copy of my text confirmation, to which she replied that your messaging system is "faulty." Despite having documentation and having taken time off work to attend, she refused to check if I could be squeezed in or offer any assistance beyond stating I could "wait and see" if the next patient showed up. Even more troubling was her demeanor. Genesis was dismissive, curt, and completely lacking in basic customer service courtesy. When I briefly stepped over to the eyeglass area to ask a question while I waited, she went as far as to rudely inform me that I needed her permission to speak to someone. This behavior is unacceptable and reflects poorly on your practice. Additionally, the lobby was dirty and poorly maintained, which raises questions about the cleanliness and hygiene of your examination rooms. Given the time and effort I invested just to be treated this way, I will not be returning to Yealy Eye Care. I will also be sharing this experience publicly to inform others of the lack of professionalism and courtesy displayed by your staff. I hope you take this feedback seriously and make the necessary changes to ensure others are not treated the same way. Sincerely, Kimberly Cavender

The staff is downright dishonest. I was quoted one price and charged more than double that amount…read morefor services I did not request. I am absolutely appalled that any business would behave in such an abhorrent manner. Never ever go to this office.

Don't waste your time with this office. The office staff is extremely rude. They speak to you as if…read moreyou are a child and they are your mother. I would rather go to the eye doctor at LensCrafters then see this office. I wonder if the doctor knows how his office speaks to patients