Dr. Rowen was the third eye doctor I went to for lasik. I didn't like the first two like I liked…read moreher. She is kind and a real expert. I haven't needed any glasses since I got the surgery and my new eye site is like a miracle!

Great doc. Unsafe facility for crips. "Team" can't refill a standing prescription to save my life.read more

Honestly the only reason I come to this facility is because my PCP is here and I've been his…read morepatient since before I had need for specialists. He's amazing and would get five stars on his own. Unfortunately... the rest of the place leaves something to be desired. The front desk staff is overwhelmingly Christian, which is perhaps to be expected from a pseudo-Catholic hospital affiliate. I'm sure that's great for their mental health, if not their eternal souls, but it does leave one with the issues one generally has with loudly-Christian folk, including self-righteousness, ableism, and homophobia. They've recently taken down the "inspirational" (read: prejudiced) printouts wallpapering many cubicles so we'll see how that goes. I have not had much luck here with specialists: My wife, a friend, and I have been refused exams (by different doctors) because of being overweight. I was told "fat people have pain" as if I am too stupid to tell the difference between mild arthritis and a displaced kneecap. Whoopsie! My wife was accused of drug-seeking after a brutal car accident; I got the same from a different doctor because I worked at a pharmacy for years and used the word "drug" instead of "medication" to describe my super-exciting and TOTALLY recreational cholesterol and blood pressure meds. Despite a pair of vicious surgery scars, I was informed that the surgery I had didn't exist. After I paid out of pocket for copies of 24-year-old paper medical records from a non-affiliated hospital, the doctor acknowledged that I had had the surgery but I just didn't know the right name for it. She refused to tell me the "correct" name. I could go on, and I could name names, but the bottom line is that this is a PERVASIVE issue in the culture of the practice. Patients are treated more like enemy combatants than partners in healthcare. There is a saying or belief in Baltimore about doctors. You go to Hopkins if you're good enough You go to University of Maryland if you can stand the politics You go to Mercy if you can stand the religious culture You go to GBMC if you can't stand either You go to MedStar if no one else will hire you ...Overlea just so often fails to live up to Mercy's place on that list.

Great Doctor, great staff. You feel as if you have been going there for years, even if you have…read morejust walked in. Very unusual these days! You are seen very quickly. The office is not crowded they work to appointment. And for me with my arthritic knees the fact that they are at street level is a wonderful thing. I had my prescription and their selection of frames is wonderful but not overwhelming. I was able to pick out my frames the same day and pick them up soon after. Could not be happier. They are functional and very flattering. :)

I reviewed this business a few months ago and today I tried to correct some typos: yelp would not…read morelet me. So let me say again, I love this business. It is highly recommended! Excellent care, great customer service, reasonable prices. You are treated like family. Wouldn't go anywhere else!

Customer Since 2015:…read more 4/25/22: I, at one time really liked this business for my glasses. After seeing another optical specialist from my health plan, there was a discrepancy about the prescription performed on the glasses I purchased from Levin a year ago. I took them back to the Perry Hall office where they were done originally and explained my concern that the prescription check performed by my optical specialist on my pervious pair did not match what Levin had performed. I was informed by Melanie that there were no issues but she had no problem wanting to schedule me for an eye exam with their optician. I questioned as to WHY I should have another exam even after showing her the recent prescription from my recent optical specialist. After some thought, I agreed to accept the appointment ONLY after it was agreed that I would NOT be charged for the exam via conversational agreement with Melanie. After more though about the scheduled appointment, I later contacted the main office and spoke to Nicole, was referred to Gabrielle at the Harford Road office and explained the matter. I was asked to come in and my glasses were checked by David who was gracious to show me how the prescription was determined. Then, it was suggested by David that I schedule an appointment with their office(Parkville) and be seen by their specialist House on 4/25/22. I stated to both David and Gabrielle that I was already scheduled for an appointment at the Perry Hall office and that I would not be charged. David stated that in other words "he would honor that request'. I do not recall ever speaking to Gabriele about arrangements for making a claim with my Eye Plan for the appointment because I ONLY spoke to David about it at that point. On 4/25/22 I had the appointment with specialist House, thanked Gabrielle and David for being so kind and working with my issue. David also suggested that I'd come to the Parkville office for now on if it's not a problem going forward. With enthusiasm I said 'yes'. 5/2/22: I was notified by my Eye Plan via email that a claim was made by Levin for the 4/25/22 appointment. I then called the Parkville office and was explaining to Gabrielle about what was discussed about the appointment and why a claim was performed by their office. Before I could finish discussing my issue, Gabrielle accused me of not letting her explain why and 'she also stated that "I hurt her feelings, because they were trying their best to assist me". Before I said my last words, Gabrielle continued to say "If I don't like it here then I should go somewhere else". I stated that then 'going forward in the future that maybe I should then' because I was not about to get into a shouting match with her. My biggest concern is 2 things: 1. I stated to Gabrielle that IF she had informed me that a claim was being performed and the copay was being waived, then I would not have made the appointment as I stated to Melanie at the Perry Hall office. 2. Accusing me of 'hurting her feelings and stating that "If I don't like it here then I should go somewhere else"? NOTE: They all at Levin were gracious and kind to me in the beginning, but this issue with Gabrielle really changed my confidence in this business provider of services to me, the customer. AGAIN: I do not recall ever speaking to Gabrielle about arrangements for making a claim with my Eye Plan for the appointment because I ONLY spoke to David about it at that point. Otherwise, I would NOT have agreed to the have the appointment on 4/25/22.

4/25/22: I at one time really liked this business for my glasses. After seeing another optical…read morespecialist from my health plan, there was a discrepancy about the prescription performed on the glasses I purchased from Levin a year ago. I took them back to the Perry Hall office where they were done originally and explained my concern that the prescription check performed by my optical specialist on my pervious pair did not match what Levin had performed. I was informed by Melanie that there were no issues but she had no problem wanting to schedule me for an eye exam with their optician. I questioned as to WHY I should have another exam even after showing her the recent prescription from my recent optical specialist. After some thought, I agreed to accept the appointment ONLY after it was agreed that I would NOT be charged for the exam via conversational agreement with Melanie. After more thought about the scheduled appointment, I later contacted the main office and spoke to Nicole, was referred to Gabrielle at the Harford Road office and explained the matter. I was asked to come in and my glasses were checked by David who was gracious to show me how the prescription was determined. Then, it was suggested by David that I schedule an appointment with their office(Parkville) and be seen by their specialist House on 4/25/22. I stated to both David and Gabrielle that I was already scheduled for an appointment at the Perry Hall office and that I would not be charged. David stated that in other words "he would honor that request'. I do not recall ever speaking to Gabriele about arrangements for making a claim with my Eye Plan for the appointment because I ONLY spoke to David about it at that point. On 4/25/22 I had the appointment with specialist House, thanked Gabrielle and David for being so kind and working with my issue. David also suggested that I'd come to the Parkville office for now on if it's not a problem going forward. With enthusiasm I said 'yes'. On 5/2/22: I was notified by my Eye Plan via email that a claim was made by Levin for the 4/25/22 appointment. I then called the Parkville office and was explaining to Gabrielle about what was discussed about the appointment and why a claim was performed by their office. Before I could finish discussing my issue, Gabrielle accused me of not letting her explain why and 'she also stated that "I hurt her feelings, because they were trying their best to assist me". Before I said my last words, Gabrielle continued to say "If I don't like it here then I should go somewhere else". I stated that then 'going forward in the future that maybe I should then' because I was not about to get into a shouting match with her. My biggest concern is 2 things: 1. I stated to Gabrielle that IF she had informed me that a claim was being performed and the copay was being waived, then I would not have made the appointment as I stated to Melanie at the Perry Hall office. 2. Accusing me of 'hurting her feelings and stating that "If I don't like it here then I should go somewhere else"? NOTE: They all at Levin were gracious and kind to me in the beginning, but this issue with Gabrielle really changed my confidence in this business provider of services to me, the customer. AGAIN: I do not recall ever speaking to Gabrielle about arrangements for making a claim with my Eye Plan for the appointment because I ONLY spoke to David about it at that point. Otherwise, I would NOT have agreed to the have the appointment on 4/25/22.