Lakhanpal was very rude and condescending. Had me sitting waiting to be seen and I could hear him…read moreconducting a private intimate conversation outside the room. When he finally came in he made a comment on my face, VERY DISCRIMINATORY! He then proceeded with telling me a diagnosis gave no information about it but instead handed me a paper to read. Explained absolutely nothing. I spoke with whom I assumed was the office manager and she could care less. She lied and said she would contact me later that day to reschedule with another physician and she never did. This was my FIRST and LAST appointment with them. Very unwelcoming and uninformative place. I contacted my insurance company to dispute the claim. Please don't waste your time!

My wife has been a patient of Dr. Suan for several years. His results in the management of her…read morediabetic retinopathy have been nothing short of spectacular. Unfortunately, after having her eyelashes done at an established in Columbia her eyes were burining and her vision was degrading. Thus on that Thursday evening at 9:00 pm I called the office after hours line. Dr Lakhanpal spoke with me and I apprised him of the situation. He stated that he would reach out to Dr. Snyder is a general ophthalmologist who is tangentialy affiliated with the practice and who might be willing to see my wife Friday morning. Dr. Lakhanpal called me Friday morning at 7:15 and informed me that he advocated successfully and that Dr. Snyder would see my wife at 9:30 am that Friday morning. We are trul grateful for Dr. Lakhanpal's grace, exemplary customer service and kindness. He provided the type of physician support that occurred decades ago and is almost nonexistent today

Great service at the cost rendered, however please watch out for the price gouging for the eye…read moreprescription cost, $35.00 out of pocket. There is a big riff for optomologist to hand over the paid cost for said eye prescription, however I was seen by an OD...nota a MD so Chill with the price gouging

did not offer protection after eye dilation, leading to dangerous drive home. and did not properly…read morecharge insurance EVEN though checked in with staff multiple times before the appointment.

Disorganized, long wait times 1.5 - 2 hours beyond scheduled appointments on multiple occasions,…read moresubstandard diagnostic equipment, overpriced and ill-fitting contact lenses. Done.

Although there are quality physicians working here, they are so overworked that they usually rush…read morethrough their 15-minute appointments and appear to be somewhat distracted by their scheduling obligations. They frequently--I don't use the word lightly--cancel or reschedule appointments with very little notice with no apology from their nasty secretarial staff, who seem not to care that they're delaying appointments for quite serious conditions for two months.

Truly exceptional service and care. Great financing and very nice staff. The doctor is incredible…read moreand very kind and competent, an important combination. I was seeing perfectly the same day!

Dr Goel is incredible. He's one of the most talented, well-known and highly respected doctors in…read morethe industry, which is why I trusted him to perform my SMILE surgery. The surgery went so well, and was life changing. Dr Goel was kind, attentive and answered every single one of my questions patiently and thoroughly. I can't recommend him enough

After 30 years of seeing Dr Schwartz I am seeking a new Dr…read more I was sent to collections for $45, from my last visit(July). I had inquired about paying my bill in full each visit, but was told insurance billing caused 2 part billing, copay upfront, and the undetermined until insurance responds balance, later. I have always reconciled my bill when I paid my copay. I never complained about the amount, and would gladly pay any late fees(I never looked). It was never about amount, but timing. I thought that I had a working solution, because I had offered to pay in full at each appointment, and was told that was not possible. Appearantly, I was not supposed to have a problem with being sent to collections. I was not supposed to take it personally, despite having always paid my bill. Decades of track record meant nothing. "We have to treat all patients the same." rang hollow. Yet the (all new since July) front desk staff was free to take my being upset, and complaining, as personally offensive. I did not curse. I was spirited and maybe louder than I should have been, but I was not insulting or demeaning. So if you want to be a number on a screen, this is the office for you.

Always the best staff, techs, Doctors and newest tech. Had an excellent experience with Katzen Eye,…read moreLutherville, today.

My appointments at Katzen Eye Group were excellent. I was seen within a few minutes. I can now see…read more20/20.

My wife and I had our first eye exams with Dr. McGinn this morning. As new patients, we weren't…read moresure what to expect, but we were both impressed with how knowledgeable and professional he was. In addition, he was very nice with a great sense of humor. We enjoyed our exams and will be his patients going forward. All the staff we encountered were very nice, too. If you need a new eye Doctor, I strongly recommend him.

Dr. Williamson did my eye surgery. Very skillful, wonderful bedside manner, and answered all of my…read morequestions. Can't say enough.

Catetact Surgery We. Went to BEP EYE SURGURY above 6 months…read moreago. They checked out my vision; did testing, gathered all of my info. They recommended a plan. They gave me a plan for the Surgury. I feel that they did. not tell me in layman's term's; as I am not a Doctor. Their Recomendations veried. My eye site was very good for long distances. Up close Vision; I wore dollar glasses for reading purposes. I told them I do not want to have to wear glasses to read up close. THEY ALSO OFFEREED ANOTHER WAY; but I would need to pay out of pocket $5000. Dollars for.. I said, No. Another Eye Doctor gave me another option that they did not offer. They could do two different solutions; one for the left eye, one for my right eye. BEP DID NOT OFFER ME THIS OPTION. Dr. Williamson set me up for the Surgery. I told them that due to my bad Anxiety, I needed to wear my Wireless Ear Buds so I could use my wireless ear Buds. They said no, they would not let me do it. I Needed it due to my Bad Anxiety. They said NO!WHAT DOES WIRELESS EAR BUDS HAVE TO DO WITH EYE SURGERY. After arguing they finally said OK, reluctantly. Long story short, I had the Surgery. It seemed like a long process for many months. When I told them, when they asked me, I did not feel I got what I was expecting at all. In the end, they said i would still need to wear glasses everytime I read! I was in total shock! They agreed to not need Eye glasses to Read up close. This WAS NOT WHAT WE AGREED TO. HAD If THIS WOULD BE THE OUTCOME; I would not have had the Surgery at all! They argued with me! I would not have had the Surgery! I already had great long distant vidion. The only thing I wanted was Not to wear eye glasses!at all! They were not forthcoming with me. Worse yet, when I asked to Speak with Dr. Williamson to call me on numerous occassions . Over a period of two months, she did not call me back. Just missed calls! I called my Attorney. A lady in the office named Tina, was not nice She argued with me and she seemed to act like a Lawyer! She denied everything I said! I Cannot even believe what she told me. The only advantage I received, seems to be somewhat brighter vision; Nothing more. In the End, My wife & I were very dissappointed in the Results. I just did not get what We expected, at all. I had also asked them to send me the paperwork which they never sent to me either. They just ignored everything we said. It looks as though. We need to Contact Our Lawyer. Do not Trust this Staff!

Back again for my medical eye exam, the staff was still consistently friendly and helpful. Yasmine…read more(?) was very nice and positive. Dr. Haugren is very professional and efficient, conservative yet proactive. He has a great bedside manner - friendly demeanor and sense of humor. Makes you feel very comfortable. He even offered to contact two of my other doctors just so everyone is on the same page regarding my medical care, which I appreciated.

Not recommended…read more First the lens slipped (Laborwit) Then surgery to relocate lens left the eye legally blind (Williamson)