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Katzen Eye Group

2.4 (181 reviews)
Closed Closed

By appointment only

Updated 2 months ago

Services - Katzen Eye Group

Eye exams

Eye surgery

Eye testing and diagnosis

2 More Services

Eyewear fitting

Retinal imaging

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La-Kia K.

I called on June 13th to set up an appointment for a much needed eye exam. The representative advised that she had an immediate appointment at 11am. I quickly made arrangements and booked the appointment. During my check-in on the 3rd floor I was advised to go to the other side for my appointment but there was no one there. So I went back to get checked in there and was escorted back over by one of the administrators. Overall I received the best service from all the techs and eye doctor. After my exam, I was informed that glasses were needed for reading. So for the glasses, I had to go to the 2nd floor. The wait can be painstaking but hey they are trying to keep patrons safe. I am very observant, so I did peep some styles that I liked. I watched a tech finish up with one patron, and watched her wipe her nose amd sniffle and not once clean her station after that. I ended up with her and had to ask her to wipe down the area and wear a mask. I was shown the cost efficient frames and picked a frame similar to my blue light glasses which were all clear frames. And was advised that they will text/ call once the frames were ready. Prior to the call/text for my frames, I was advised that the insurance for my eye exam and frames was wrong and was able to correct and they adjusted my payments. I ended up paying over $130 but all was able tk correct the mix up. But this is where I wanted to scream. So the all clear frames that I was supposed to have been ordered was not ordered. The 1st tech ordered the clear frames but added black to the temples (the piece over the ears). I was told to take this pair until the correct pair can be re-ordered. I had to wait over a month for the correct pair to only have this set to be returned because the frame not fitted well. The frames were loose and the lenses were coming out. SMH. So I had to wait yet again for another pair. ‍ I had to work without any glasses and just to survive order readers from a popular delivery company just to get by at work. I think I would just utilize this place for my eye exams but not order frames from here again. Most of their frames start over $100 and up.

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2 years ago

If you have proof of Medicare or other health insurance, these people will treat you like royalty.

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Ask the Community - Katzen Eye Group

Review Highlights - Katzen Eye Group

Leikin was very informative and answered all of my questions during the pre and post-op visits.

Mentioned in 10 reviews

Read more highlights

Baltimore Eye Physicians

Baltimore Eye Physicians

2.9(11 reviews)
2.7 mi

did not offer protection after eye dilation, leading to dangerous drive home. and did not properly…read morecharge insurance EVEN though checked in with staff multiple times before the appointment.

Eye surgery. I needed eye surgery for cataracts. I went to BEP Dr. WILLIAMSON to find out what they…read morecould do about it. They examined my eyes did tests. They gave us recommendations and there were several choices. I told them that I did not need any help with long-distance viewing. I only needed the ability to read close-up. What I was reading without wearing glasses. I asked them if they could give me this information in layman's terms because I don't know medical anything. They suggested new lenses in both eyes. I reiterated to them that I did not want to do anything to my long distance vision. I only wanted to be able to read up close without wearing glasses. It seems there was a lack of understanding here. They also offered me another option, which was if I were willing to pay them $5000 out-of-pocket they could do it a different way. I don't know what the different way was. They never really explain that to me so I declined on that offer. Previously, I've gone to a different eye doctor and they suggested another way to do. It was to do two different eyes differently, which sounded OK to me however, BEP did not offer me this option whatsoever. My wife was with me through all of this and she knows what they said, and what they interpreted incorrectly. I also told them that I have bad anxiety and the only way I could go through with this if they let me wear my wireless earbuds so I could listen to music and not freak out. They said no! Again, I asked Dr. WILLIAMSON if I could wear these earbuds, I don't know what has to do with any thing between my earbuds and what they were gonna operate in my eyes and they finally agreed that I could do it reluctantly. We then scheduled the cataract Surgery. I had to wait several weeks until I was supposedly going to feel some improvement in my vision. Eventually, the only difference I notice was that my background of what I was looking at was brighter. Then after several months, I was healing feeling OK but I was so disappointed because they said I said I have to wear eyeglasses.! This was not to be the case we had already discussed this and I said I do not want to wear glasses for close-up vision. Well they argued with me and a lady there named Tina acted like a lawyer and she was reading me my rights, it seemed. I asked her that I would like to speak with Dr. Williamson, and I needed THem to send my paperwork to . Weeks went by Dr. WILLIAMSON never called me. I never received the paperwork and I requested it again and it went on for two months and she didn't call me and she didn't send the paperwork. After not hearing from them in any fashion, I asked them again and Tina was very nasty and acted like I don't know what I'm talking about. After this nothing happened whatsoever and I'm extremely mad and disappointed and had I known this. I would've never had anything done because they did it all wrong. What I told him was as I said before just fought with me and wouldn't do anything about it. Every time I need to read something I have to put on these glasses, which reminded me that this whole procedure failed and I'm not happy whatsoever and they are doing absolutely nothing about it at which case I'm gonna have to take further action if they don't even wanna talk to me or answer a question or give me some other type of solution. My wife also heard all of this as she was there every time we went there. I do not know what they were thinking, but this is totally unfair and it was not what I signed up for Help!

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Baltimore Eye Physicians

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Alan L. Robin, MD

Alan L. Robin, MD

5.0(1 review)
3.4 mi

Fantastic surgeon and very adept at handling complex glaucoma and cataract cases. He saved my…read moreuncle's eyesight (I took him to all his visits and for his multiple surgeries) and Dr. Robin was very patient with him, taking time to explain things in a way a senior could understand. My uncle had cataracts that had hardened so bad they had to be broken up to be removed, and the pressure in his one eye was so bad he was at risk of losing his eye all together. Keep in mind he takes a lot of emergency cases other doctors can't/don't want to handle so he is often backed up, which means you will wait a while. But when it is your turn he will take the appropriate amount of time. He has a younger associate who will see you on some of the follow-up visits and he is great too. The desk and support staff are wonderful, and did a lot of hand-holding and were really thorough at getting all the complicated insurance straightened out, and getting him in the hospital ASAP. There were very helpful during the aftercare time, making sure he had all the right prescriptions lined up, and very responsive to phone calls. Highly recommend!!

From the owner: Our Mission is to provide the best world-class eye care to patients with glaucoma and cataracts…read morewith Visions of being a world wide leader in the research, diagnosis, management, and treatment of glaucoma and cataract. We are dedicated to the individual, caring service of each patient. We are committed to medical, professional, and patient education, and dedicated to the Values of leadership, innovation, compassion, and excellence in everything we do.

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Alan L. Robin, MD
Alan L. Robin, MD
Alan L. Robin, MD

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Samantha Williamson, MD - Baltimore Eye Physicians

Samantha Williamson, MD - Baltimore Eye Physicians

3.7(3 reviews)
2.7 mi

Dr. Williamson did my eye surgery. Very skillful, wonderful bedside manner, and answered all of my…read morequestions. Can't say enough.

Catetact Surgery We. Went to BEP EYE SURGURY above 6 months…read moreago. They checked out my vision; did testing, gathered all of my info. They recommended a plan. They gave me a plan for the Surgury. I feel that they did. not tell me in layman's term's; as I am not a Doctor. Their Recomendations veried. My eye site was very good for long distances. Up close Vision; I wore dollar glasses for reading purposes. I told them I do not want to have to wear glasses to read up close. THEY ALSO OFFEREED ANOTHER WAY; but I would need to pay out of pocket $5000. Dollars for.. I said, No. Another Eye Doctor gave me another option that they did not offer. They could do two different solutions; one for the left eye, one for my right eye. BEP DID NOT OFFER ME THIS OPTION. Dr. Williamson set me up for the Surgery. I told them that due to my bad Anxiety, I needed to wear my Wireless Ear Buds so I could use my wireless ear Buds. They said no, they would not let me do it. I Needed it due to my Bad Anxiety. They said NO!WHAT DOES WIRELESS EAR BUDS HAVE TO DO WITH EYE SURGERY. After arguing they finally said OK, reluctantly. Long story short, I had the Surgery. It seemed like a long process for many months. When I told them, when they asked me, I did not feel I got what I was expecting at all. In the end, they said i would still need to wear glasses everytime I read! I was in total shock! They agreed to not need Eye glasses to Read up close. This WAS NOT WHAT WE AGREED TO. HAD If THIS WOULD BE THE OUTCOME; I would not have had the Surgery at all! They argued with me! I would not have had the Surgery! I already had great long distant vidion. The only thing I wanted was Not to wear eye glasses!at all! They were not forthcoming with me. Worse yet, when I asked to Speak with Dr. Williamson to call me on numerous occassions . Over a period of two months, she did not call me back. Just missed calls! I called my Attorney. A lady in the office named Tina, was not nice She argued with me and she seemed to act like a Lawyer! She denied everything I said! I Cannot even believe what she told me. The only advantage I received, seems to be somewhat brighter vision; Nothing more. In the End, My wife & I were very dissappointed in the Results. I just did not get what We expected, at all. I had also asked them to send me the paperwork which they never sent to me either. They just ignored everything we said. It looks as though. We need to Contact Our Lawyer. Do not Trust this Staff!

Katzen Eye Group - optometrists - Updated May 2026

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