It was my first time going to a eye doctor. The staffs were very friendly. Caroline, the…read morereceptionist was very nice also. It wasn't too long to wait. I got my eye checked then the lady was trying to pick out a frame for me. She picked a lot of frames with a lot of choice. It ended up a lot more money than I expected but she was willing to help me pick another cheaper one to reduce the price. She was very patient to me also. Julie was very nice and explain to me well during my eye exam. Overall, it's worth to try it there.

This place is terrible. I've been trying to complete my contact lens training for three months, and…read morethey've rescheduled my appointments four times. The first time, the receptionist supposedly scheduled me for the wrong date. The second time, the staff member who does the contact lens training rescheduled my appointment. The third time, the same staff member rescheduled on me again. Then, when I finally showed up for my next appointment, the employee who opens the store arrived 15 minutes late, leaving several people waiting outside in the hot sun. After that, I was told the doctor wasn't even in that day, so I had to reschedule yet again. Overall, the experience has been extremely frustrating and unprofessional.

I came in and Mrs. shantell was so amazing helping me out during my visit. Guided me to the right…read moreresources and made me feel comfortable during my visit. Shantell is so amazing and the besttttt

Brought my daughter in to get a contact lens prescription/box of contacts and somehow we walked out…read morewith glasses that were $300 extra dollars for all the lens treatments in addition to the $200 frames and no contact lens prescription nor contact lens order. Now, as I try to get a copy of her prescription so that I can actually get contacts for her, they refuse to give me this information. First, the local store where we had our appointment, has literally hung up on me 7 times when I've called over the last few weeks to find out why our contacts were never ordered. Then, when I finally did get someone on the phone he was uninterested in helping. Said he could only fax that info. Then he suddenly said he could only fax or mail the prescription, so I asked to have it mailed and he asked for my daughter's name and then said he'd call me back, without asking for my phone number or taking down my mailing address. I feel very sure I won't get a call back. Getting online to chat with a "human" from LensCrafters was no better. "Alexia" said she can't help me and disconnected the chat before I could respond. They reference a federal guideline not allowing them to give me this information, but if this is true, how are they going to charge me $100 for a contact lens exam and not give me the results at the time of the exam? How am I supposed to care for my child and make sure she can see, if I'm not allowed to know the exact degree of her vision deficiencies? I will never go to LensCrafters again and I will make sure all of my friends know how awful our expereince has been.

Do not go here!! Nice people but so many errors! 1. Two…read moreyears ago when I went to Professional Vision in Parkville/Carney, they got the progressive lens measurement in my glasses wrong and had to start over. 2. Two years later, the protective coat disintegrated into fog. (Maybe this was my fault, but no one ever told me not to wear my glasses in hot sun or when I opened the dishwasher.) I went back to the Carney store and ordered new lenses for my current frames. 4. Two weeks later, when I went to have the new lenses inserted into my frame, they broke the frame. I accepted a different color frame, they inserted the new lenses, and I left. 5. Within blocks, I discovered that the prism in the glasses, which I need to avoid seeing double, wasn't working. Double vision is not safe! I took them right back; they discovered their transcription error, reinserted the blurry lenses, and put in the order again. 6. Two weeks later on a Monday, I got a call to come in and have the new lenses inserted. One lens had not been "edged" and would not fit. They said they'd take it to their Timonium store on Wednesday to be edged, and I could pick it up in Carney on Thursday. I asked if they could send it over there that day or on Tuesday. "No." I left with the one blurry old lens and one clear lens. 7. On Thursday, I got the call to to come in so they could insert the newly edged lens. When I got there, they discovered that the lens had not been brought back from Timonium. I could wait another day or two or . . . 8. I drove over to Timonium myself and they inserted the lens. I would be remiss if I didn't say that everyone was incredibly nice and said they were sorry. I just can't go back.

I came here with my daughter for glasses. It was the end of the day so I tried to overlook some…read morestuff. When I returned for my daughter's glasses I decided to leave this review. I was referred to this place by another doctor's office. I believe there is probably a business relationship with them. The doctor wasn't very friendly or willing to answer questions I had about the eye exam. I had never had that type of equipment used before. He was almost to the point of dismissive . He did absolutely no education about my eye health or recommendation on what to do for my dry eyes except glasses. I ended up going to an opthamologist after seeing him . And was informed about somethings that I need to have followed more closely. This doctor at Professional Vision never asked what kind of eye drops I was using or gave me any suggestions. When I asked for my prescription he gave me diagnostic codes instead of a reading most people are used to , like 20/20, 20/30. He managed to get my exam and my daughter's eye exam done in about 25 minutes. He didn't bother to explain what kind of glasses he was recommending . ( it was a three prescription lens) I have an astigmatism and his assistant even recommended I not start with glasses that strong since I've never worn glasses . I realize that he is an optician. Although based off of the reference from the other office ( in Baltimore City) I was led to believe he was an opthamologist. The last straw was when I picked up my daughter's glasses and his assistant just handed the case to me. No bag , cleaning cloth, no receipt. I really try to not get any medical care in the Baltimore/ Baltimore County area. There are a few exceptions. But , I feel there is a strong sense of prejudice in this area. I can't help but wonder if I looked different i would've been treated differently. I generally avoid this area because I don't feel healthcare providers take minorities seriously here. Outside of the hospitals and a random doctor here or there. I won't make this mistake again I got my daughter's glasses because she needs them. But , we won't be returning and I will get her eye care somewhere else.

very professional and kind staff! minimal wait time. I even refer my coworkers who don't live in…read moreCanton to come here.

The doc immediately realized that Johns Hopkins had given me glasses that were far too strong…read more I got new glasses and sunglasses for a good price and am extremely happy with the entire experience.

I went for a later in the day appointment, & received phenomenal service. From the time I pulled up…read moreto the building,The assistant Gabby help me find the parking and was so kind until the end. Dr. Mezu was very knowledgeable and explained everything to me some this was my first time wearing contacts. They was so patient teaching me how to apply and remove contacts. I strongly recommend Aqua Vision. DG

I came here to get my daughters first pair of glasses…read more They charged me ($450) for glasses that were only $80 at all other vendors i researched. I also learned they had a Groupon for $49 for the eye exam they charged me ($350). They refused to provide me a refund even though I called 10 minutes after leaving the appointment . I never received the 2 pairs of glasses I ordered. I decided to dispute the charge since I never received the glasses, they did respond to the dispute ensuring i was charged... yet I have never heard from them and till this day months later still don't have the glasses they charged me $1600 dollars for. DO NOT GO HERE, IF YOU DO MAKE SURE YOU USE A GROUPON, DONT DO YOUR OWN RESEARCH THEY WILL TAKE ADVANTAGE OF YOU.

Oh My Lantaaaaaa!…read more I've found my safe place! Can I just say, Levin Eyecare has the best optometrists! From the moment I walked through the door, I was greeted with so much love. The front desk staff hyped up my sneakers and were so kind. They explained the process and allowed me to look around for my new specs. A sales associate helped me through it as I wasn't sure quite what I wanted. They have so many brands and styles. I picked out a few pair of glassess and she held them for me until after I finished my exam. Karl was my optometrist. This man has amazing interpersonal skills! He explained everything thoroughly and took the time to teach me about my eyes. I sincerely appreciate him. Everyone was amazing here! I can't wait to get my glasses! I highly recommend the Perry Hall location!!

Environment- The place was very clean and orderly. Customer…read moreService- When I came in everyone acknowledged me and customer service friendly and professional. Service- my appointment was amazing. The doctor was personable and the technically was awesome. Eye wear fitting- she gave me good options and made me feel confident on the eye wear I chose. Price- it was reasonable and I am in the process of buying a pair of reading glasses.

With a new prescription in hand and a desire to find a pair of glasses a tad cheaper than the eye…read moredoctors, I headed to Warby Parker. I've never been inside of a Warby Parker, or really ever paid them much attention when in the mall. However, when I stepped inside I was like a kid in a candy store. With so many frames to try on, I was in face candy heaven. The experience at Warby Parker is not quite what I'm used to from my traditional eye doctors. Where I'm use to an associate taking their time and walking me through various glasses that best fit the shape of my face while I play model. The experience at Warby Parker was more self-led. They explained how the frames were categorized around the store and then pretty much just let me walk around until I was ready to pay. One associate did ask me if I needed any assistance, but that was about all. After trying on a ton of frames I finally narrowed my selection down to one pair and went off to an associate to pay. At my regular eye doctors, the associate would walk me through any special features for my glasses and how much they'll cost given my insurance discount. However, the young lady helping me forgot to ask me if I had insurance and it wasn't until after I paid, I remembered the insurance. This resulted in her having to cancel the order and redo it. I personally feel a discussion about insurance should be a given conversation with each customer, so I found that a bit odd. But otherwise, still a decent experience. I do plan on visiting Warby Parker again for my next pair of glasses, because they have some really cute frames. But I'll stick to my normal eye doctor for my exam and next time make sure to mention my insurance upfront.

Great customer service. Ordered my glasses on Friday and they were in my mailbox on Monday.read more

Dr. Jain was very friendly and did a good eye exam. The Office Manager Duane however made mistakes…read morefilling out my MVA eye screening form which caused 2 restrictions to be applied to my drivers renewal. It took me most of 4 hours with DMV and Innovision to straighten his mess out which I was charged 39.95 for. Be very weary of upcharges no eye drops during exam 39.95, frames that go just over your insurance coverage out of pocket 20.00, lenses that go just out of your free insurance lenses out of pocket 41.00. Pair of reading glasses and MVA filing their price 517.00 minus insurance still costs me 86.00 out of pocket. Do your homework before you go to this place.

We had a great experience; my son and I had an eye exam and Dr.Jain was so kind and pleasant. She…read morewas very thorough and explained everything to us!