If I could give this place 10 stars, I would without hesitation. This was hands down the BEST…read moreexperience I've ever had at any medical office--period. From the second I walked in, everything felt next-level: the staff was incredibly welcoming, the office was spotless and modern, and the entire visit ran like a perfectly tuned machine. But the real MVP of this experience was Ashlyn. I cannot say enough good things about her. She didn't just provide great service--she completely elevated the entire visit. She was unbelievably kind, insanely knowledgeable, and made me feel like I was the most important patient there. She explained everything in a way that actually made sense (which is rare), answered every question with patience, and somehow made an eye exam feel like a VIP experience. You can tell she genuinely cares about what she does and takes pride in making sure everything is perfect. That level of attention and professionalism is hard to find anywhere, let alone at a doctor's office. The doctor was also fantastic--thorough, efficient, and took the time to make sure I understood everything about my eye health. I walked out feeling confident, taken care of, and honestly a little blown away by how great the whole experience was. I don't usually write reviews, but this place absolutely deserves it. If you're looking for an eye doctor, stop searching--this is the one. And if you get the chance to work with Ashlyn, consider yourself lucky.

Highly recommend Cockeysville Opticians & Eyecare! Dr. Flemke & Dr. Hur are exceptional. They…read morereally take the time explaining your eye health. I got the perfect Gucci frames and wear them everyday! I also was recommended to buy Optase Allegro drops out of their dry eye display and they have helped me tremendously! I definitely recommend stopping in and looking at the dry eye display ! (They have a ton of options that could benefit anybody!)

Their lab lost my prescription and they kept me waiting over a month without any follow up. They…read morerefunded my $$ without a hassle.

I think I've been coming to Professional Vision over 10 years. I like that I'm able to make…read moreappointments that fit my schedule, as well as frames that suit my style. The added bonus is the professional of the staff. They are very patient when you are trying to find just the right frame. A few times, I have wanted a particular color and they looked online to see if it was offered in a different color. Out of the locations I have visited, the Timonium location is my favorite.

I've been to many eye doctors over the years, but Drs Letts and Diffendall are the best! They are…read moreboth kind, patient, professional, knowledgeable, and very detail oriented. And their staff is great. My prescription is pretty challenging but they were able to work with me to get it right. I wouldn't hesitate to recommend them to anyone!

This practice is phenomenal! Very knowledgeable and extremely patient oriented! very far distance…read morefor me but so worth the true compassion!

I had Dr Cassel to remove my cataracts I don't know what I…read moredid to annoy him, but he was rude, patronizing, and condescending on several occasions He was rude in the office , annoyed in the OR, and when I was having difficulty adjusting to my new glasses he had an optician check out my script and verify that it was correct ( I wasn't arguing just trying to figure it out) One is not stupid because one is old I would never use him again

Dr. Cassell and his wife were very accomodating after hours to see me during a true emergency…read more(scratched cornea). Not only did he stay after hours to see me but he also gave me the appropriate treatment necessary where another facility did not. Not once was he concerned about his time or money, but a true concern about the patient. I am a nurse for a prominent plastic surgeon so I know the importance of care. He and his staff went well above and beyond their call of duty. I will recommend this practice to many. Thank you Dr. Cassell for taking care of me in my peak of need. Sincerely Diane T.

Best experience ever! Very thorough, Dr spent a great deal of time on a very thorough exam, and…read morefully explained everything before I left---Staff was attentive, respectful and fast

Miss Sharon at the Hunt Valley location exemplifies great customer service…read moreWe kinda got off to a rocky start but as time went on things improved. The problem was me needing the eye surgery and not her. God bless you Miss Sharonne

I scheduled a 5:00 PM appointment at this location for my annual eye exam and to update the…read moreprescription in my own frames. I arrived at 4:40 and waited to be checked in. Despite having completed all paperwork online a few days in advance, no staff acknowledged me during this time. When I was eventually spoke with someone to be check in, I was brought back to see the optometrist. Who I overheard him stating to the other man, Lamont, that he would not be seeing any additional patients and could not complete the exam for another family who was already waiting. Concerned, I approached him to confirm my appointment. He informed me directly that he would not be seeing any more patients, including myself, even though my appointment was scheduled in advance. This experience was very disappointing and inconvenient, especially after arranging my schedule and traveling after work. If patients are allowed to book confirmed appointments, they should be honored. Otherwise, the scheduling system should be updated to reflect availability and prevent situations like this from occurring. Before driving off from the store I spoke with Lamont who communicated he was the supervisor at this location. He was amazing in trying to fix the situation but unfortunately another doctor on staff needs to be provided.

Visionworks does the trick for getting your vision checked and picking out frames. That said, the…read morepurchasing of frames is not required. They are well aware that some will take their prescription and have the contacts/frames purchased online. But (be warned) they charge much more for the exam itself if you do not want to get their contacts/frames. Because I'm the worst at buying my frames online I just went ahead and bought my glasses from them. I love them! They are totally my style and, the best part, flex spending covered it all...so yay. That said, it was still about $300 so ouch. Kinda the reason I hadn't gotten new glasses since 2017. Either way, if you are overdue for glasses and have some money to spend. We enjoyed the place in Cockeysville

I've been coming here for my eye exams for about 6 years now. I've always had pleasant experiences…read morebooking the appointment, receiving reminders, checking in, and the actual visits. Because of my sensitive eyes, I opt for the retina photograph instead of getting my eyes dilated - just let the front desk know upon check-in and the tech that takes you back. It's an out-of-pocket cost, but worth it. The techs take you to a different room to have your eye pressure checked and retina photos. Once in the exam room, it's usually a quick (& thorough) visit with the optometrist. I see Dr. Baziz - he's always patient and ensures I have a good understanding of what he sees/looks for. The front desk, techs and Dr. Baziz are all kind and knowledgeable individuals which is why I can't recommend them enough to my family/friends in the area. Though I've moved away from the area, I am happy to make the commute to this practice because I am confident that I am always taken care.

I have been a patient here for over a decade. I am not sure what is going on with them but the…read moreservice I have received over the past 8 months has been TERRIBLE. I have an eye condition which makes hard contacts medically necessary. I have had this for over 10 years and have never had issues. I love Dr. Williams and his team. But this time around I was told that my insurance would not cover the fitting and that I would need to pay out of pocket ($600 bucks) which I did. When I went in they treated me like I had never been there before, made me fill out paperwork I had already filled out, charged me for the OOP charge after explaining to me like I was a 5 year old that I would need to pay (which I did). I met with their optical department director after the visit and was given reassurances that they were working on things. I communicated with my health insurance company and they said it was a mistake that I was charged (year, like no crap it was a mistake). I tried to call Katzen multiple times and have left voice mails, heard nothing back. Sent an email through their portal - again, nada. So along with them treating me like I was 5 ,charging me when they shouldn't have, I have now been waiting to hear when my contacts will be ready for 2 full weeks with not a word. Their service has dropped through the floor. If I wasn't so trusting of Dr. Williams (Again, I have seen him for over 10 years) I would leave them. DO BETTER.

Very efficient, knowledgeable and professional. I went I. To fix my kids' glasses and they knew how…read moreto take care of the issue and even offered some alternative solutions. The team is great. Ron is AMAZING! Ask for RON and Wilda.

Brenda in the optical department, Cockeysville, was outstanding. She fixed my (husband's) glasses…read morefor free and in only 5 minutes! So great to still find real customer service, esp. in the discount stores today. I have a background in retail and she should go far and hopefully should get a promotion and train others. Best of luck!