If I could give this place 10 stars, I would without hesitation. This was hands down the BEST…read moreexperience I've ever had at any medical office--period. From the second I walked in, everything felt next-level: the staff was incredibly welcoming, the office was spotless and modern, and the entire visit ran like a perfectly tuned machine. But the real MVP of this experience was Ashlyn. I cannot say enough good things about her. She didn't just provide great service--she completely elevated the entire visit. She was unbelievably kind, insanely knowledgeable, and made me feel like I was the most important patient there. She explained everything in a way that actually made sense (which is rare), answered every question with patience, and somehow made an eye exam feel like a VIP experience. You can tell she genuinely cares about what she does and takes pride in making sure everything is perfect. That level of attention and professionalism is hard to find anywhere, let alone at a doctor's office. The doctor was also fantastic--thorough, efficient, and took the time to make sure I understood everything about my eye health. I walked out feeling confident, taken care of, and honestly a little blown away by how great the whole experience was. I don't usually write reviews, but this place absolutely deserves it. If you're looking for an eye doctor, stop searching--this is the one. And if you get the chance to work with Ashlyn, consider yourself lucky.

My medical benefits allows for an annual eye exam covered at 100% as preventive care. The past two…read moreyears I have had to argue to have what I am allowed to be covered. Last time they I paid the co-pay and they refunded it months later. I proved I was in the right then and went back thinking that it wouldn't be an issue again. WRONG! They coded it as a medical diagnosis when it was NOTHING more than an annual eye exam. A BCBS patient advocate agreed with me and contacted "Heidi", who handles billing, and she refused to change the coding to the correct "Annual eye exam" instead of "Medical Diagnosis". Not one thing changed between last year and this that would indicate a different "medical" code was needed. Guess who's going to file a report with the Maryland Medical Insurance Fraud board!

I think I've been coming to Professional Vision over 10 years. I like that I'm able to make…read moreappointments that fit my schedule, as well as frames that suit my style. The added bonus is the professional of the staff. They are very patient when you are trying to find just the right frame. A few times, I have wanted a particular color and they looked online to see if it was offered in a different color. Out of the locations I have visited, the Timonium location is my favorite.

I made a new patient appointment to have a stye treated, and I was scheduled with Dr. Le. This was…read moremy first experience with a stye, never having one before. Well, Dr. Le was rude, condescending, arrogant and insulting. She repeated herself over and over and spoke to me like I was a child she was 100% annoyed with. Dr. Le was rude, condescending, arrogant and insulting. See how I repeated that Dr. Le? I regret going to them in a time of need and will never return. She gave me the prescriptions I needed, but that is her ethical duty. Her bedside manner is horrible. For all of your eye care needs, go elsewhere. Oh, and I browsed the frames while I waited to be seen - wow, the markups were insane. One more time just for Dr. Le...Dr. Le was rude, condescending, arrogant and insulting.

I've been to many eye doctors over the years, but Drs Letts and Diffendall are the best! They are…read moreboth kind, patient, professional, knowledgeable, and very detail oriented. And their staff is great. My prescription is pretty challenging but they were able to work with me to get it right. I wouldn't hesitate to recommend them to anyone!

This practice is phenomenal! Very knowledgeable and extremely patient oriented! very far distance…read morefor me but so worth the true compassion!

I had Dr Cassel to remove my cataracts I don't know what I…read moredid to annoy him, but he was rude, patronizing, and condescending on several occasions He was rude in the office , annoyed in the OR, and when I was having difficulty adjusting to my new glasses he had an optician check out my script and verify that it was correct ( I wasn't arguing just trying to figure it out) One is not stupid because one is old I would never use him again

Dr. Cassell and his wife were very accomodating after hours to see me during a true emergency…read more(scratched cornea). Not only did he stay after hours to see me but he also gave me the appropriate treatment necessary where another facility did not. Not once was he concerned about his time or money, but a true concern about the patient. I am a nurse for a prominent plastic surgeon so I know the importance of care. He and his staff went well above and beyond their call of duty. I will recommend this practice to many. Thank you Dr. Cassell for taking care of me in my peak of need. Sincerely Diane T.

Best experience ever! Very thorough, Dr spent a great deal of time on a very thorough exam, and…read morefully explained everything before I left---Staff was attentive, respectful and fast

Miss Sharon at the Hunt Valley location exemplifies great customer service…read moreWe kinda got off to a rocky start but as time went on things improved. The problem was me needing the eye surgery and not her. God bless you Miss Sharonne

I scheduled a 5:00 PM appointment at this location for my annual eye exam and to update the…read moreprescription in my own frames. I arrived at 4:40 and waited to be checked in. Despite having completed all paperwork online a few days in advance, no staff acknowledged me during this time. When I was eventually spoke with someone to be check in, I was brought back to see the optometrist. Who I overheard him stating to the other man, Lamont, that he would not be seeing any additional patients and could not complete the exam for another family who was already waiting. Concerned, I approached him to confirm my appointment. He informed me directly that he would not be seeing any more patients, including myself, even though my appointment was scheduled in advance. This experience was very disappointing and inconvenient, especially after arranging my schedule and traveling after work. If patients are allowed to book confirmed appointments, they should be honored. Otherwise, the scheduling system should be updated to reflect availability and prevent situations like this from occurring. Before driving off from the store I spoke with Lamont who communicated he was the supervisor at this location. He was amazing in trying to fix the situation but unfortunately another doctor on staff needs to be provided.

Visionworks does the trick for getting your vision checked and picking out frames. That said, the…read morepurchasing of frames is not required. They are well aware that some will take their prescription and have the contacts/frames purchased online. But (be warned) they charge much more for the exam itself if you do not want to get their contacts/frames. Because I'm the worst at buying my frames online I just went ahead and bought my glasses from them. I love them! They are totally my style and, the best part, flex spending covered it all...so yay. That said, it was still about $300 so ouch. Kinda the reason I hadn't gotten new glasses since 2017. Either way, if you are overdue for glasses and have some money to spend. We enjoyed the place in Cockeysville

I've been coming here for my eye exams for about 6 years now. I've always had pleasant experiences…read morebooking the appointment, receiving reminders, checking in, and the actual visits. Because of my sensitive eyes, I opt for the retina photograph instead of getting my eyes dilated - just let the front desk know upon check-in and the tech that takes you back. It's an out-of-pocket cost, but worth it. The techs take you to a different room to have your eye pressure checked and retina photos. Once in the exam room, it's usually a quick (& thorough) visit with the optometrist. I see Dr. Baziz - he's always patient and ensures I have a good understanding of what he sees/looks for. The front desk, techs and Dr. Baziz are all kind and knowledgeable individuals which is why I can't recommend them enough to my family/friends in the area. Though I've moved away from the area, I am happy to make the commute to this practice because I am confident that I am always taken care.

Saw some of the reviews and was worried about bringing my dad here for his appointment. Had an…read moreappointment scheduled for 10:30 but I thought it was 10:00 so we were super early. The front desk receptionist was friendly and got us checked in. She was very friendly. We only had to wait a few minutes until my dad was called back. The procedure he needed was a part of an ongoing monthly treatment plan. Everyone was friendly and made us feel comfortable. My dad enjoys coming here and if he is happy I am happy. I am confident in the doctors and staff here. Waiting area and all of the exam rooms we went into were clean. I used the restroom and it was clean as well. Definitely looks like they make sure the office is always clean and orderly.

Very efficient, knowledgeable and professional. I went I. To fix my kids' glasses and they knew how…read moreto take care of the issue and even offered some alternative solutions. The team is great. Ron is AMAZING! Ask for RON and Wilda.

Brenda in the optical department, Cockeysville, was outstanding. She fixed my (husband's) glasses…read morefor free and in only 5 minutes! So great to still find real customer service, esp. in the discount stores today. I have a background in retail and she should go far and hopefully should get a promotion and train others. Best of luck!