If I could give this place 10 stars, I would without hesitation. This was hands down the BEST…read moreexperience I've ever had at any medical office--period. From the second I walked in, everything felt next-level: the staff was incredibly welcoming, the office was spotless and modern, and the entire visit ran like a perfectly tuned machine. But the real MVP of this experience was Ashlyn. I cannot say enough good things about her. She didn't just provide great service--she completely elevated the entire visit. She was unbelievably kind, insanely knowledgeable, and made me feel like I was the most important patient there. She explained everything in a way that actually made sense (which is rare), answered every question with patience, and somehow made an eye exam feel like a VIP experience. You can tell she genuinely cares about what she does and takes pride in making sure everything is perfect. That level of attention and professionalism is hard to find anywhere, let alone at a doctor's office. The doctor was also fantastic--thorough, efficient, and took the time to make sure I understood everything about my eye health. I walked out feeling confident, taken care of, and honestly a little blown away by how great the whole experience was. I don't usually write reviews, but this place absolutely deserves it. If you're looking for an eye doctor, stop searching--this is the one. And if you get the chance to work with Ashlyn, consider yourself lucky.

I love this practice. Dr. Hur is very knowledgeable, thorough, and professionally personable. The…read moreoffice staff, techs, and eyewear staff are always so friendly and engaging. The eyewear selection is diverse. The overall treatment in this practice surpasses that of the bigger chains. I'm so glad I found them!!

I made a new patient appointment to have a stye treated, and I was scheduled with Dr. Le. This was…read moremy first experience with a stye, never having one before. Well, Dr. Le was rude, condescending, arrogant and insulting. She repeated herself over and over and spoke to me like I was a child she was 100% annoyed with. Dr. Le was rude, condescending, arrogant and insulting. See how I repeated that Dr. Le? I regret going to them in a time of need and will never return. She gave me the prescriptions I needed, but that is her ethical duty. Her bedside manner is horrible. For all of your eye care needs, go elsewhere. Oh, and I browsed the frames while I waited to be seen - wow, the markups were insane. One more time just for Dr. Le...Dr. Le was rude, condescending, arrogant and insulting.

I think I've been coming to Professional Vision over 10 years. I like that I'm able to make…read moreappointments that fit my schedule, as well as frames that suit my style. The added bonus is the professional of the staff. They are very patient when you are trying to find just the right frame. A few times, I have wanted a particular color and they looked online to see if it was offered in a different color. Out of the locations I have visited, the Timonium location is my favorite.

I had Dr Cassel to remove my cataracts I don't know what I…read moredid to annoy him, but he was rude, patronizing, and condescending on several occasions He was rude in the office , annoyed in the OR, and when I was having difficulty adjusting to my new glasses he had an optician check out my script and verify that it was correct ( I wasn't arguing just trying to figure it out) One is not stupid because one is old I would never use him again

Dr. Cassell and his wife were very accomodating after hours to see me during a true emergency…read more(scratched cornea). Not only did he stay after hours to see me but he also gave me the appropriate treatment necessary where another facility did not. Not once was he concerned about his time or money, but a true concern about the patient. I am a nurse for a prominent plastic surgeon so I know the importance of care. He and his staff went well above and beyond their call of duty. I will recommend this practice to many. Thank you Dr. Cassell for taking care of me in my peak of need. Sincerely Diane T.

My children and I been coming to my eye dr for the past 9 years and I may say the past 5 years been…read morethe most best since I started coming to the Cockeysville location because of their exceptional service , especially Sharon. Very informative and the sweetest ! I have recommended this location to others. I will continue to come here and recommend this location !

Miss Sharon at the Hunt Valley location exemplifies great customer service…read moreWe kinda got off to a rocky start but as time went on things improved. The problem was me needing the eye surgery and not her. God bless you Miss Sharonne

Alex knows his business. He doesn't sell cheap frames or cheap lenses. He is bluntly honest. If…read moreyou can't deal with it don't shop here. He knows what frames will fit the shape of your face, the width of nasal bridge etc. I've been coming here for 10 years and won't go anywhere else. Lenses are extremely high quality. If you want stuff cheap don't come here. You get what you pay for. I no longer live in Maryland but I still come back here yearly to get my new glasses.

I do not recommend!!! All the Fram does not have a price and charged me above the beyond for it…read more. and progressive.. prescription.. I do see blurry when I move my head and He said is normal. I can see normal and amazing with My old Fashion eye glasses that he name it ..

I scheduled a 5:00 PM appointment at this location for my annual eye exam and to update the…read moreprescription in my own frames. I arrived at 4:40 and waited to be checked in. Despite having completed all paperwork online a few days in advance, no staff acknowledged me during this time. When I was eventually spoke with someone to be check in, I was brought back to see the optometrist. Who I overheard him stating to the other man, Lamont, that he would not be seeing any additional patients and could not complete the exam for another family who was already waiting. Concerned, I approached him to confirm my appointment. He informed me directly that he would not be seeing any more patients, including myself, even though my appointment was scheduled in advance. This experience was very disappointing and inconvenient, especially after arranging my schedule and traveling after work. If patients are allowed to book confirmed appointments, they should be honored. Otherwise, the scheduling system should be updated to reflect availability and prevent situations like this from occurring. Before driving off from the store I spoke with Lamont who communicated he was the supervisor at this location. He was amazing in trying to fix the situation but unfortunately another doctor on staff needs to be provided.

Visionworks does the trick for getting your vision checked and picking out frames. That said, the…read morepurchasing of frames is not required. They are well aware that some will take their prescription and have the contacts/frames purchased online. But (be warned) they charge much more for the exam itself if you do not want to get their contacts/frames. Because I'm the worst at buying my frames online I just went ahead and bought my glasses from them. I love them! They are totally my style and, the best part, flex spending covered it all...so yay. That said, it was still about $300 so ouch. Kinda the reason I hadn't gotten new glasses since 2017. Either way, if you are overdue for glasses and have some money to spend. We enjoyed the place in Cockeysville

Very efficient, knowledgeable and professional. I went I. To fix my kids' glasses and they knew how…read moreto take care of the issue and even offered some alternative solutions. The team is great. Ron is AMAZING! Ask for RON and Wilda.

Brenda in the optical department, Cockeysville, was outstanding. She fixed my (husband's) glasses…read morefor free and in only 5 minutes! So great to still find real customer service, esp. in the discount stores today. I have a background in retail and she should go far and hopefully should get a promotion and train others. Best of luck!

Disorganized, long wait times 1.5 - 2 hours beyond scheduled appointments on multiple occasions,…read moresubstandard diagnostic equipment, overpriced and ill-fitting contact lenses. Done.

Although there are quality physicians working here, they are so overworked that they usually rush…read morethrough their 15-minute appointments and appear to be somewhat distracted by their scheduling obligations. They frequently--I don't use the word lightly--cancel or reschedule appointments with very little notice with no apology from their nasty secretarial staff, who seem not to care that they're delaying appointments for quite serious conditions for two months.