I have no problem with the doctors. But the office staff is not up to par…read more My first problem when I was there last time and I made an appointment for an upcoming next visit they scheduled me with the wrong doctor. Then called and left a message and gave me another date and time ,I called back to confirm and left a message no one ever called me back . Fast-forward to today's appointment I get a call this morning that they need to reschedule my appointment due to scheduling conflicts. Stated they called me last week which they did not ,no messages or nothing. And I was sent a message yesterday confirming today's appointment and what I should expect. Very disappointed and maybe more training is needed!

Everything! My Ophthalmologist, Dr. Ismail Shalaby is the very best, as is his excellent staff.read more

I've been to many eye doctors over the years, but Drs Letts and Diffendall are the best! They are…read moreboth kind, patient, professional, knowledgeable, and very detail oriented. And their staff is great. My prescription is pretty challenging but they were able to work with me to get it right. I wouldn't hesitate to recommend them to anyone!

This practice is phenomenal! Very knowledgeable and extremely patient oriented! very far distance…read morefor me but so worth the true compassion!

Do not go here!! Nice people but so many errors! 1. Two…read moreyears ago when I went to Professional Vision in Parkville/Carney, they got the progressive lens measurement in my glasses wrong and had to start over. 2. Two years later, the protective coat disintegrated into fog. (Maybe this was my fault, but no one ever told me not to wear my glasses in hot sun or when I opened the dishwasher.) I went back to the Carney store and ordered new lenses for my current frames. 4. Two weeks later, when I went to have the new lenses inserted into my frame, they broke the frame. I accepted a different color frame, they inserted the new lenses, and I left. 5. Within blocks, I discovered that the prism in the glasses, which I need to avoid seeing double, wasn't working. Double vision is not safe! I took them right back; they discovered their transcription error, reinserted the blurry lenses, and put in the order again. 6. Two weeks later on a Monday, I got a call to come in and have the new lenses inserted. One lens had not been "edged" and would not fit. They said they'd take it to their Timonium store on Wednesday to be edged, and I could pick it up in Carney on Thursday. I asked if they could send it over there that day or on Tuesday. "No." I left with the one blurry old lens and one clear lens. 7. On Thursday, I got the call to to come in so they could insert the newly edged lens. When I got there, they discovered that the lens had not been brought back from Timonium. I could wait another day or two or . . . 8. I drove over to Timonium myself and they inserted the lens. I would be remiss if I didn't say that everyone was incredibly nice and said they were sorry. I just can't go back.

I came here with my daughter for glasses. It was the end of the day so I tried to overlook some…read morestuff. When I returned for my daughter's glasses I decided to leave this review. I was referred to this place by another doctor's office. I believe there is probably a business relationship with them. The doctor wasn't very friendly or willing to answer questions I had about the eye exam. I had never had that type of equipment used before. He was almost to the point of dismissive . He did absolutely no education about my eye health or recommendation on what to do for my dry eyes except glasses. I ended up going to an opthamologist after seeing him . And was informed about somethings that I need to have followed more closely. This doctor at Professional Vision never asked what kind of eye drops I was using or gave me any suggestions. When I asked for my prescription he gave me diagnostic codes instead of a reading most people are used to , like 20/20, 20/30. He managed to get my exam and my daughter's eye exam done in about 25 minutes. He didn't bother to explain what kind of glasses he was recommending . ( it was a three prescription lens) I have an astigmatism and his assistant even recommended I not start with glasses that strong since I've never worn glasses . I realize that he is an optician. Although based off of the reference from the other office ( in Baltimore City) I was led to believe he was an opthamologist. The last straw was when I picked up my daughter's glasses and his assistant just handed the case to me. No bag , cleaning cloth, no receipt. I really try to not get any medical care in the Baltimore/ Baltimore County area. There are a few exceptions. But , I feel there is a strong sense of prejudice in this area. I can't help but wonder if I looked different i would've been treated differently. I generally avoid this area because I don't feel healthcare providers take minorities seriously here. Outside of the hospitals and a random doctor here or there. I won't make this mistake again I got my daughter's glasses because she needs them. But , we won't be returning and I will get her eye care somewhere else.

Resolved problem with initial eyeglasses delivered. Remake worked out fine. Very short…read moreappointment for remake. By having a remake necessary disqualified this business to get 5-stars. Other: Though the furnishings look beautiful here, they forgot functionality. If you sit in one of those super heavy wide chairs to try on eyeglass frames and try to move the chair anywhere you prefer, you gotta be Hercules. The metal frame makes a sound on the floor and the chair is not very comfortable.

A welcoming and family like environment! from start to finish. Dr.Granek is friendly,…read moreknowledgeable and very caring. Highly recommend this office.

very professional and kind staff! minimal wait time. I even refer my coworkers who don't live in…read moreCanton to come here.

The doc immediately realized that Johns Hopkins had given me glasses that were far too strong…read more I got new glasses and sunglasses for a good price and am extremely happy with the entire experience.

Great Place Doc are Amazing wouldn't trust my Eyes to No one Else!!!! Great Exam!!!!read more

Real mixed review. I love my eye doctor, Elizabeth B. McGinn, OD. I have hard contacts, she is…read moregreat at getting them fitted correctly. I also wear glasses. My husband and I have been going to her for many years and really like and trust her completely. The staff at the eyeglass area is a real mixed bag. They had a great woman who retired a few years ago. Never had a problem with her. Last year I had had a lot of issues with my glasses that dragged on for several weeks and they were never quite right but I was told today the woman who helped me had also retired since last year and they had some great new staff. I really wanted glasses that fit and I could see out of properly. I was excited at the idea of not having to try Costco/Warby Parker/random stores etc. Dr McGinn also made a note on my prescription to make extra effort to center my lens properly and pick out frames that work. Dr McGinn said they had a new man working and recommended going to him but he left on his break when I was done with my appointment. This was on 8/25/21 at around 11:20 am. This woman approached me from behind who I didn't even realize worked there at first because of how she was dressed and acted. She asked if I was looking for frames. I said I was and asked if she could help me pick out frames that might work best with my (high) prescription and lens and she said no and walked away. I looked for a few minutes with my husband and then said to her that between my issues last year, the trend of huge glasses (which I know I can't wear) and my eyes being dilated, I was having trouble finding the correct size glasses. I asked if she could help me again and she said no and that I should leave and come back if I wasn't "able" to pick out frames on my own. It was said in a very strangely aggressive way. My husband and I were the only ones there so she wasn't busy with other customers and she gave no reason why she couldn't help me. I picked out some frames and told her that I don't know what went wrong last year but I think either there was some problem with the fit or the lens themselves because I have to put my glasses on the tip of my nose to see through them. I repeated that I hoped she could help me chose the right frames and again she said no and splayed out on a chair staring at me. I said knew the problem wasn't a change in my eyes because my contacts were fine and my eyeglass prescription didn't change much then or now. She kept talking over me and "correcting" me for things I wasn't wrong about or even saying in a bizarre way. It was really shocking and uncomfortable. I've never been around a "professional" that acted like this before. It was very unsettling. I'm not an optician. It's her job to help fit me with the proper lens and glasses. I told her I knew it could be a glasses shape/lens issue which is why I wanted some guidance and she just kept talking over me in a really argumentative, aggressive way. I finally just grabbed my prescription and left. She was incredibly rude and hostile. My husband had brought frames with him to be filled with his prescription so he stayed a minute to get help with that. Hopefully they will be be fine? We were hesitant about dealing with her at all but since he had brought glasses he knew worked we thought maybe she could handle placing the order. I hope we didn't make a mistake. After I left to wait in the parking lot he told her that the problems I had last year dragged on for months with the very overwhelmed and now retired worker for various reasons beyond my control and that I had finally given up and made do for the past year but that my glasses haven't been really useable. She said the woman had been "covering for her" when she was ill and that "everyone has problems". Truly, what is going on here? Isn't having glasses that fit and you can see out of the bare minimum you can expect from an eyeglass shop? I've been wearing glasses for 35 years! There has never been this level of drama. I truly was excited to get help and spend hundreds of dollars at this place and this woman was so combative and unprofessional I had to leave with nothing. So three stars because I love the doctors but I would avoid the eyeglass shop like the plague just in case you have the misfortune of encountering this woman. A stranger off the street could give you better service.

Absolutely love Clarity Eye Care! The staff is AMAZING--so friendly, professional, and welcoming…read more They are always prompt and on time, and I really appreciate how clean they keep all of the equipment. I love coming here for both myself and my husband. The entire team is wonderful, and we always have such a great experience. Highly recommend Clarity Eye Care!

The entire process to get new glasses was the smoothest process I ever experienced! Everything was…read moreextremely efficient and the selection of frames is literally one of the best I've ever seen. The have so many frames to choose from and they truly help you pick frames that's best matches your fave, your style, etc. the have options that can be a bit pricy but they also have budget friendly frames as well, who know maybe some people's insurance would even cover it all but even if you have insurance that's not really helpful financially the ladies sure work with you so that you go home feeling good and looking good. The turn around time to pick up your new frames was approximately just shy of 2 weeks. Nonetheless, I felt comfortable, I felt heard, I felt cared for. I'm happy I choose them to do my yearly exam with. 10/10

I had Dr Cassel to remove my cataracts I don't know what I…read moredid to annoy him, but he was rude, patronizing, and condescending on several occasions He was rude in the office , annoyed in the OR, and when I was having difficulty adjusting to my new glasses he had an optician check out my script and verify that it was correct ( I wasn't arguing just trying to figure it out) One is not stupid because one is old I would never use him again

Dr. Cassell and his wife were very accomodating after hours to see me during a true emergency…read more(scratched cornea). Not only did he stay after hours to see me but he also gave me the appropriate treatment necessary where another facility did not. Not once was he concerned about his time or money, but a true concern about the patient. I am a nurse for a prominent plastic surgeon so I know the importance of care. He and his staff went well above and beyond their call of duty. I will recommend this practice to many. Thank you Dr. Cassell for taking care of me in my peak of need. Sincerely Diane T.