Customer Since 2015:
4/25/22: I, at one time really liked this business for my glasses. After seeing another optical specialist from my health plan, there was a discrepancy about the prescription performed on the glasses I purchased from Levin a year ago. I took them back to the Perry Hall office where they were done originally and explained my concern that the prescription check performed by my optical specialist on my pervious pair did not match what Levin had performed. I was informed by Melanie that there were no issues but she had no problem wanting to schedule me for an eye exam with their optician.
I questioned as to WHY I should have another exam even after showing her the recent prescription from my recent optical specialist. After some thought, I agreed to accept the appointment ONLY after it was agreed that I would NOT be charged for the exam via conversational agreement with Melanie.
After more though about the scheduled appointment, I later contacted the main office and spoke to Nicole, was referred to Gabrielle at the Harford Road office and explained the matter. I was asked to come in and my glasses were checked by David who was gracious to show me how the prescription was determined.
Then, it was suggested by David that I schedule an appointment with their office(Parkville) and be seen by their specialist House on 4/25/22. I stated to both David and Gabrielle that I was already scheduled for an appointment at the Perry Hall office and that I would not be charged. David stated that in other words "he would honor that request'.
I do not recall ever speaking to Gabriele about arrangements for making a claim with my Eye Plan for the appointment because I ONLY spoke to David about it at that point.
On 4/25/22 I had the appointment with specialist House, thanked Gabrielle and David for being so kind and working with my issue. David also suggested that I'd come to the Parkville office for now on if it's not a problem going forward. With enthusiasm I said 'yes'.
5/2/22: I was notified by my Eye Plan via email that a claim was made by Levin for the 4/25/22 appointment. I then called the Parkville office and was explaining to Gabrielle about what was discussed about the appointment and why a claim was performed by their office.
Before I could finish discussing my issue, Gabrielle accused me of not letting her explain why and 'she also stated that "I hurt her feelings, because they were trying their best to assist me". Before I said my last words, Gabrielle continued to say "If I don't like it here then I should go somewhere else". I stated that then 'going forward in the future that maybe I should then' because I was not about to get into a shouting match with her.
My biggest concern is 2 things:
1. I stated to Gabrielle that IF she had informed me that a claim was being performed and the copay was being waived, then I would not have made the appointment as I stated to Melanie at the Perry Hall office.
2. Accusing me of 'hurting her feelings and stating that "If I don't like it here then I should go somewhere else"? NOTE: They all at Levin were gracious and kind to me in the beginning, but this issue with Gabrielle really changed my confidence in this business provider of services to me, the customer.
AGAIN: I do not recall ever speaking to Gabrielle about arrangements for making a claim with my Eye Plan for the appointment because I ONLY spoke to David about it at that point. Otherwise, I would NOT have agreed to the have the appointment on 4/25/22. read more
