I have been coming to this office since it opened (and before that to Dr. Getz's father's office)…read more My wife and I have always been happy there until Dr. Getz retired. The office staff is now unprofessional and extremely rude. My wife tried to make an appoint with the office and, because we do not have insurance, was put on hold for so long that she finally gave up and made an appoint with a different eyecare office. For all the years we both were patients, we paid for our exams and glasses at the time of the fitting, but I guess that was not even considered. I decided to try the office again in July, and paid for my exam and glasses at that time. At the end of January, we received a $25.00 bill with a threat of a $30.00 late payment in 10 days. We had no idea this additional money was owed and asked why a call couldn't have been made instead of the nasty notes. The reply from Ashley was, "We can't call everyone who owes us money!" The bill was paid, and they have lost two long-time patients.

I have been to this office on two separate occasions with issues with my eyes non related with…read moreneeding glasses. The first time was for a blocked passage on my eyelid that popped up suddenly that I couldn't seem to remedy and the second just a few days ago turns out I had a a scratch on my eye. Both times they managed to fit me in the same day I called and had pointed me in the right direction for the healing process. I can not thank them enough. I also self pay and do not carry insurance plan for this and was not price gouged. Very thankful for all they have done for me and will be a returning customer!

I've been to many eye doctors over the years, but Drs Letts and Diffendall are the best! They are…read moreboth kind, patient, professional, knowledgeable, and very detail oriented. And their staff is great. My prescription is pretty challenging but they were able to work with me to get it right. I wouldn't hesitate to recommend them to anyone!

This practice is phenomenal! Very knowledgeable and extremely patient oriented! very far distance…read morefor me but so worth the true compassion!

My kind of place. Efficient, fast and reasonable. I have gone to other place and I'm thrilled with…read moremy experience

Professional vision located in Bel Air town center gives excellent care! The front desk,…read moretechnician, Dr Kessler and Dr Steve are all very friendly kind and knowledgeable. Highly recommend them!!

Today was my annual eye exam with Dr. Padusi. Once again she thoroughly explains every step that…read moreshe takes and what is going on with my vision. Any changes or constants that may be going on as I get older Dr Padusi let's me know. The exam is positive today and I am thankful for the care I received. Rebecca who works very hard at the front of the office also does a tremendous job taking care of my appointment, insurance information and answering my questions.

Dr Padusi is very patient and takes great efforts to explain everything to you. She never makes you…read morefeel that she is in a rush and gets you out as soon as possible.

I think I've been coming to Professional Vision over 10 years. I like that I'm able to make…read moreappointments that fit my schedule, as well as frames that suit my style. The added bonus is the professional of the staff. They are very patient when you are trying to find just the right frame. A few times, I have wanted a particular color and they looked online to see if it was offered in a different color. Out of the locations I have visited, the Timonium location is my favorite.

I made a new patient appointment to have a stye treated, and I was scheduled with Dr. Le. This was…read moremy first experience with a stye, never having one before. Well, Dr. Le was rude, condescending, arrogant and insulting. She repeated herself over and over and spoke to me like I was a child she was 100% annoyed with. Dr. Le was rude, condescending, arrogant and insulting. See how I repeated that Dr. Le? I regret going to them in a time of need and will never return. She gave me the prescriptions I needed, but that is her ethical duty. Her bedside manner is horrible. For all of your eye care needs, go elsewhere. Oh, and I browsed the frames while I waited to be seen - wow, the markups were insane. One more time just for Dr. Le...Dr. Le was rude, condescending, arrogant and insulting.

Great service. Everyone was very accommodating for both my daughter and I. I was a little hesitant…read moreabout seeing a virtual dr., but I liked both Dr's we saw. We received a very thorough exam.

I only go to this MyEyeDr because it's close to home and because I like Dr. Montemurro (she is…read more*awesome*), and usually I like those who support her on the medical side of that business. The front staff and sales people, though, are a real trial to deal with. They range between mediocre to tiresome to totally incompetent. Just trying to make an appointment is ridiculous since they don't seem to know what time any particular optometrist is available. They'll tell you a date/time, the you'll accept, then they say, "oh, you want contacts, you can't go then", or, worse, they make an appointment then when the day arrives, they call because they have to reschedule. The latter can be understandable if the care provider makes a last-minute change, but, frankly, I'm going with the "totally incompetent" on the staff's part. The last ridiculous thing was when they called to reschedule, they mentioned that the "doctor" who I was going to see "IN DR. MONTEMURRO'S PLACE" wasn't in during my appointment time. Huh? When did they unilaterally decide to have me be seen by a different optometrist? Per above: seeing Dr. Montemurro is one of the only two things that keeps me coming to this circus of an optometry clinic (and I'm the clown who keeps showing up). My wife has been seen here a couple of times as well and without fail her experience is poor; again, *not* due to Dr. Montemurro but rather due to the insensitive, incompetent front staff. As much as I hate to, I guess it's time to see what other optometry options I have within my insurance because this place is ridiculous. Such a shame: Dr. Montemurro is probably the best optometrist I've had in my life (I'm 59 and have been wearing vision correction since I was in 5th grade).

Wow! What a great experience. From the staff behind the desk to all the docs I saw. I highly…read morerecommend this practice.

Just go elsewhere. Forget trying to call them. They don't answer phone calls and don't listen to…read morewhat you say in your voicemail.

I've been a patient for about 4 years. It was a very well run professional ophthalmology center…read moreunder Lisa Feulner. She sold the practice (but the name was not changed) and Whitney McConkey is no longer there. My most recent eye exam was in November and I still have no contact lenses. I've called over 6 times in 2 months and left messages. No one has ever returned my call. The worst example of customer service I've ever experienced. Update...I went in person, checked in, and waited to see a manger who was very helpful in getting my issue resolved.

Although the optical care seemed good. I do not recommend this group for ordering glasses as well…read moreas customer/billing service. I purchased glasses through Advanced Eye. On my visit to pick up my glasses, they discovered my script was inputted incorrectly when ordering. They corrected/re-entered the script and ordered again. I chalked that up to an honest mistake. After 4 weeks since 1st order, I was contacted that my glasses were ready for pick up. Again, my glasses were incorrect but this time they blamed the lens manufacturer. At that time I was told they could send to another lens manufacturer but Advanced Eye would "eat the costs." So, they placed the third order. Another order was placed with the original lens manufacturer. I arrived a week or so later to pick up the glasses. At that time I mentioned that I was having problems seeing far clearly, but figured I'd give it a week to get used to. After a week I revisited since I couldn't wear the glasses due to the vision issue. The rep mentioned he didn't know why they marked the distance vision where they did. I had to tilt my head down to see far. He offered to remake the glasses. I said, nope, I'm done. Please refund my order. After at least several calls/messages to both the billing office and billing manager asking where my refund was, and never receiving a call back from anyone, I received an email indicating I would receive a credit. However the credit was short $200 with no explanation. I have tried to contact the office about this and they won't return my calls. Absolutely horrible to deal with. Do not recommend. I continue to try to get the money they owe me. 11/20/2024 As an update, to the above review, my husband recently visited Advanced Eye Care about the reduced refund. After waiting a very long time to speak with a manager, he was told returns are prorated. My husband asserted, even after the glasses were incorrectly made several times due to their errors? The mgr pointed to wall signs posted. At no time during my many visits was this pointed out. Had I been told no 100% refunds, I would have stuck it out and tried another attempt at getting my eyewear correct. Very long story short, we will never use their services again. Essentially my $1,000+ glasses (after insurance $553), cost me $200 for no eyewear, hours of travel time back and forth due to their errors and frustration. Not to mention, at no time did staff ever return my calls. Buyer beware.

The staff is very friendly and always trying to get a smile out of me! I know 2 staff members and…read moreit's been a while since I have been in touch with them. I would have given a 5 star review if I didn't have to wait as long as I did, longer than normal.

Went to Dr. W as I had suddenly started seeing a black fuzzy spot in my left eye. He would not…read moregive me a diagnosis stating that since I was a new patient "he didn't have a baseline" to compare it to. Had to wait for my 2nd appt. I went back 4 weeks later to finally be told it was a simple "floater" and that even teenagers get them. So glad I had to worry an extra 4 weeks! My 2nd appt. was not covered by my insurance as it was considered "not health related". I asked why they didn't tell me this if they knew what my insurance was and knew I was going to return for a 2nd appt.? If you want to save $$.....take your Rx to Walmart .....more to choose from and my cost went from $425 (Dr. W) to $50 (Walmart). Of course don't tell them what other eyeglass company you are using as he will come right out and give you his opinion as he did with me.