This was our place to get cupcake for parties, birthdays, etc. Sure, they aren't perfect and messed up past orders (we ordered the Candy Land and requested no gummies on top - upon arrival the cupcakes were covered with gummies.) Next we ordered Ninja Turtle Cupcakes and they had teeth. Scary growling teeth. Something I did not ask for and got charged a whole lot for actually. We kept trying...and now we are done. Would I recommend them to a friend? No. A family member? No. My boss? Nope.
We followed them on social network sites and noticed that they posted some pictures of cakes. And some pretty awesome looking character cakes. How nice! I could call and order more that just cupcakes. Well, after today - they should stick to cupcakes. I gave the woman who took the other a description and referred what they had shown to have made previously. A green ninja turtle cake, flat on top, with the face of the turtle as the top of the cake, etc. My order was placed over the phone.
When I arrived to pick up the cake it was nothing like how I described on the phone. It was awful and quite frankly unattractive. I expressed my disinterest and the woman at the counter proceeded to call her "boss". She spoke to her on the phone directly in front of me describing the situation at hand. She asked the person on the other end of the line "would you like to speak to the customer?" A "NO" was given and a laugh - from both of them. Now not only am I not receiving the cake I ordered and paid for, but now they are mocking me?! Another call was made and this time I spoke to who I was told was the owner. This conversation did not go well at all and she lacks major customer service skills. She admitted to being overly frustrated and not understanding what I wanted. Needless, to say I left without what I ordered and a sad little boy at home who really wanted a Ninja Turtle Cake for his birthday.
I am including a picture of what they advertise they are capable of making. Do I believe these are their cakes? No. I am also including a picture of what I requested and then what I was presented with at the shop. read more