The last two times I've been here the vegetables they served were rotten. After getting rotten veggies again today, I asked the staff had any fresh broccoli and carrots after showing them the black spots in the veggies they served. They said that's how the veggies looks when they get them delivered. Gross. I appreciate that flame broiler is not an expensive restaurant, but low prices do not excuse restaurants from serving fresh food. See my picture to get a look at their rotten broccoli. read more

Flame Broiler - Rotten broccoli they served me today - Fast Food Near Me - Pasadena, California

They got our order wrong and were rude when we asked them to fix it. The rice was over cooked and the chicken was cold.

cool somewhat healthy food. one of the reliable ones in cycle. won't blow you away but solid food

The guy (angel p) here at the cash register has a really bad attitude. He took our order and I told him we would eat outside. We watched people go in and out with food that arrived after us. I finally got tired of waiting outside and went inside and asked for our food. It was sitting in a bag on the counter for who knows how long. The guy didn't even tell us our food was ready or even that he couldn't take it out to us. The chicken was cold and this guy does not belong in customer service. I will never go back here again. Been to numerous flame broilers and never had this type of experience. Disappointing!!! read more

There's nothing to add option of veggies on the regular bowl on the takeout except an additional charge. There were no veggies in my bowl. Is this new and now standard? read more

The food is good as it is at any Flame Broiler. With a menu this simple it's hard to screw up. What this particular location does though, is make the place really unwelcoming in the evening. This place consistently begins closing the front of house at least an hour before the posted closing time. We often enjoy patio dining with our dogs, especially on nice summer evenings. We arrived just after 7pm to find the patio tables already stacked and chained. In addition, half of the interior tables have the chairs inverted atop them. Every time I dine here in the evening they look like they're ready to close. It leaves me wanting to go someplace else, to a restaurant that is interested in making customers feel wanted. Minimum wage and the 2 employees I see makes starting to close at closing time cost a whopping $21. If their margin is that razor-thin maybe voting with my wallet will make a difference. read more

They are always fast and food is always delicious and fresh. Never have I had my order incorrect . Cashiers are always nice but today's cashier stood out . Offered me a water cup, knowing my order was for here and knowing I didn't buy a drink . Very nice of him ! He didn't have a name tag, but receipt said "Gordon" not sure if that's his name tho. He was the young Asian man (: thank u ! read more

Everytime I've come to get food here, the help has been friendly, wait times are short, and the quality of food is fresh and good tasting. Thank you! read more

The Flame Broiler rocks.. somewhat "HEALTHY' type of food and a decent variety of items.. everything on the menu is tasty.. i like the combo bowls.. just take it easy though with the sauces, I only use a little to keep my calories down.. for decent teriyaki that is "HEALTHY' this is your spot. Workers are very friendly and let you call in orders over the phone. read more

Just left this place and was absolutely disgusted by the service. Jessica, the cashier rudely turned away a customer that came in right after us at 7:50 because the manager said they had to close early (8pm is there closing hour). We ordered and were told our veggies were not available because they "like to throw those out early." They charged me an extra $1 for white meat after I had questioned if they could do it on the house considering they short changed us on the veggies; no concession was made and I forked over the extra $1. After receiving our meal, I politely asked if I could speak to the manager on duty and was told that there was not one available. I proceeded to ask for key holder or supervisor on duty and was denied with the excuse that "they are all equal" and no one is above anyone. Surprisingly, I reiterated that I would like to speak to the person in charge of closing out the registers and the store and was denied. I was further denied the corporate office information or the franchise owner's information. Then an employee from the back, who after repeated requests for her name said their name was Rebecca, chimed in and told me that I was an angry individual and that why was I so upset over veggies. I clarified to her that this was more a customer service complaint and was asked to leave. We were further harassed by all the four employees that were there and were berated. The cook from the back even came forward and tried to strong arm us and threatened to call the police because "they were trying to leave." As a local business owner, I am absolutely disgusted by the way that we were treated and will be contacting the franchise owner, better business bureau, store manager, and chamber of commerce. I watched them treat another customer with disrespect and then they treated me with the absolute least lack of consideration. Not to mention that the food was not cooked properly and it was mostly fat. read more

I love coming here for lunch every weekend,but today I came and ordered a mini bowl and a regular half and half bowl for the first time(hence I always get a mini bowl) and it was literally less than half full. I didn't have time to go back so I called to let them know. I spoke to David and he completely ignored my complaint and said to speak to the manager Monday to Friday. When I purchased my food I saw the manager there. They need to work on their customer service. read more

This is my second time to eat this food. I love it! So clean and tasty!! Enjoyed it! Mini half and half yummy choice!

Pretty good, I got The Works. Chicken was tasty and beef was perfect. I really likes the fact that you can have an option of brown or white rice without extra charge. Prices were right, sauces are very flavorful. I just wish they had Sirracha! read more

Not only is the food delicious, they are quick. Each time I order I'll wait about 2-3 minutes and my order is ready, pronto! The team is always friendly as well. read more

A little more expensive than other Flame Broilers I've been to, but whatever, it's in a good location and the rent is probably expensive. Still a good deal. Food came out quickly and it was hot. Dining area is clean. Cashier was nice. My chicken bowl tasted delicious like any other Flame Broiler I've been to. It is close to Vons, too, so it would be a good idea to eat here before doing your grocery shopping because it's not a good idea to shop for groceries while hungry. read more

Healthy food and nice people in the place.. Should go after or before 12:30 cause there are a lot of people

I put 3 stars just because food was great but the workers were rude was about 9pm just got our food to eat in and they wanted to kick us out 9:10 came almost done with my food and they send another guy to tell us we had to leave....... I was like I'm almost done you have to wait we left the place around 9:15 last time we going there we get out late from work for them to rush us read more

Just terrible chicken meat, very greasy and i could have sworn i felt a chicken bone when i took a bite of the meat..My sister and i ate there for lunch and i told her we are not going back.. read more

I have been eating flame broiler over 5 years at various locations. My usual is chicken and veggie bowl. Today, I went to the pasadena location a bit early 10:54 am and ordered the usual to go. The chicken tasted great but had quite a bit of cartilage and the parts of the rice contained very hard parts (meaning old rice). As long as their doors are opened for business, they should serve fresh food. I still love the flame broiler concept but won't be visiting them unless it is at lunch rush or after. read more

Just like any other Flame Broiler, it always hits the spot with a quick fix. The staff is friendly, the place is clean and a little bit bigger than others I've been to. They also have a TV (maybe a 50"?) usually playing sports, which is kinda cool. Outdoor seating is also available, too. read more

Great quality food and super fast service. Definitely one of the best Flame Broilers ive been too.

Oh my I love this place so much. The bowls are always on point, adding some of the sauce they have available wouldn't hurt though. The service is really fast! My order was ready before I even sat down at my seat! There's a lot of parking available since its In the shopping center with vons. If you want desert there's also a frozen yogurt place right across from it! read more

Went in a couple days ago to give them a try. I ordered the Chicken Veggi bowl special. When I received my order I took it to go. When I arrived home I discovered that I was given a chicken bowl.......no veggi's. It was pretty clear on my receipt " Chicken Vegi". Don't know how they screwed that up. Other then that everything else was good. The chicken was tender and the rice was cooked just right. the Magic sauce ( AKA Teriyaki Sauce ) tasted good. Hopefully they will workout the orde accuracy issues. read more

This place is great. I think healthy food shouldn't taste "blah" and this place got it right. They not only offer you healthy food but they give you DELICIOUS food . They have Chicken, beef and ribs with your choice of white rice or brown rice along with fresh veggies( they even sprinkle scallions and add a slice of orange). I love their food. Check it out... area is sparkling clean, order comes out quick, food is delicious and no MSG is added. Workers are exceptional and very friendly makes you feel at home. Especially the cook in the back (Miguel). When he is cooking the food is even tastier! He already knows what I order and has it ready by the time I get to the counter. You should come visit them. Don't forget to taste the magic ... sauce! ;) It's AWESOME!! read more

I came to the Flame Broiler for the first time today and I LOVE it! Not only is it extremely healthy but the food taste great! The workers were very friendly! I don't have one bad thing to say. I found my new chicken bowl place!! Yay!!! read more

Great spot for lunch. The food is healthy. The service is quick. I wish they'd put more veggies in their bowls, but other than that it's better quality than Yoshinoya. Don't forget to add Sriracha for that extra kick of spice! read more

This place just opened up a few days ago and I have to say that it's definitely one of the better Flame Broilers. The place is real clean and professional unlike the one in Westwood. The manager seems really nice and lively and he came around and made sure everything was great. The parking is in abundance so stop by a try a healthy bowl.You can never go wrong with a chicken bowl and brown rice. Unlimited sauce is definitely a plus! God, I love magic sauce...that's what she said. read more

Terrible did not know you can mess up flame broiler meat was burnt and stale nasty !!!!

I love this place! Perfect for lunch. Simple menu, but very tasty and not too expensive. Service is always speedy and its nice and clean inside. I find myself going here more and more for lunch, and thats a good thing! One suggestion: the teriyaki sauce is a bit on the salty side. maybe offering a lite version in addition to the regular version would be great! read more

I ordered my food via Postmates and it took around 15 minutes for my food to arrive. Food was quite tasty and relatively cheap (Chicken Plate). Definitely would order again. read more

I've been a vegetarian for 10 years now. I went to flame broiler on Colorado and Sierra madre in Pasadena. After asking for a tofu bowl to go, I come to a tofu bowl with chicken in it. My frustration and disgust with this location is beyond words. I will no longer, EVER, return to this location or this franchise. I had faith as a consumer that they would be able to accommodate to a vegetarians needs, which they obviously couldn't. Voicing my experience is not to get anything for free, but to warn my fellow vegetarians to be on the look out for their lack of attention. read more

This place is great if you are in need of a quick bite at a reasonable price. I am on a diet where i am supposed to eat a certain portion of meat and brown rice x times a day. This place fits my dietary needs perfectly. The only reason they got a 4/5 is because the chicken had a lot of fatty or gross pieces. Otherwise, well done read more

Got my food super fast, best place to go to during lunch! Healthy&delicious. Not only Is the food great but the service is amazing! Ruby is wonderful, every time I've been here she is as friendly as ever! Always greets with a smile, great customer service! read more

I had a small lunch today, so I was starving by 4pm. I work a block away from here, and it always smells good when I walk by, but don't let the smell fool you. I ordered a combo plate and it was $9 something. The food looked pretty good too, until I ate it. OMG...The beef tasted like beef jerky, and the chicken was burnt as a piece of charcoal. I can't believe they have the balls to call the beef Angus beef. They call it a salad, but it's just chopped cabbage. I paid almost $10 for this garbage? No wonder the food came out so fast... Healthy and tasty my ass. LOL I am never going back here again. read more

I go to flame broiler quite often. I haven't been to this location in about a month and a half. The food looked and tasted the same, however, The portions were ridiculously small. The food wasn't even filled to the top of the bowl whatsoever. Pretty skimpy :( read more

The last time I eat at this place. I just paid 4$ for a bowl that was half empty. I asked for the manager and she just laughed at the complaint and said this how it was. Very bad customer service. read more

Food is always good. But server Gordon really upset me with his smart comments. He really shouldn't be taking anyone's order.

This location is the best ever. They're pretty quick to take your order & make your food fast as well. Everyone there is really friendly & willing to help you as soon as you walk in. I would recommend this place to everyone. read more

First impression is favorable, I like the flavor of the chicken, but the rest is kinda blah. They do offer sauces to add, I'd come back, rush back. no..., but come back for sure. read more

I like the set up of this location! There's like an island in the middle of the place for the sauces. Otherwise, not too different from the other flame broilers... I still like the short rib the most and obviously dousing everything in Magic Sauce. I really doubt it's healthy by the time I finish administering sauce. read more