About 20 minutes ago I came to in n out, and had I'd say the worst experience I've had. I've never had a negative experience at any in n out ever, but the customer service & food was not it this time around. Ordering from the gentleman at the side walk was probably the only positive, very nice and repeated our order back to us. As we got to the window,we were greeted by a very obviously distracted cashier, he had first messed up our order when repeating it, then corrected himself. As I gave him my card to pay, He did the bare minimum to try to reach for it and I had to over extend myself so he can take it ( I am pregnant & visibly so ). He takes the card,charges and when he gives the card back, the same thing, does the bare minimum to give it back. His attitude was very snobby and didn't give "that's what hamburgers all about". I asked for an extra box before leaving and he gave me the box with attitude, I'm assuming because I disrupted the conversation he was having with his coworkers. For our food,Our order was wrong, we asked for cheese burgers,one with no onion or tomato the other as is. When we left to eat our burgers down the road, we saw BOTH burgers had no cheese (which we were charged for) & one burger had tomato. It was upsetting to see that an establishment we normally go to and have no issues with, gave us both disappointing customer service & food service. Oh, to top it off, I didn't receive a receipt to be able to go back & let them know about the mistake they had made on our food. read more

Never disappointed with #5 Pasadena! Always fresh, always delicious, always excellent service ! Cheeseburger with double Grilled Onion and no Tomato! Absolutely awesome! read more

In-N-Out Burger - Cheeseburger with Double Onion and no Tomato! Delisioso! - Burgers Near Me - Pasadena, California

4 x 0 very delicious my first time trying it with grilled onions chilies inside very good it's a must try with a side of animal style fries and grill onions on top oh my god the best , ending it with a large pink lemonade it's amazing Great customer service, very polite , and engaging Clean environment outside and there is always someone cleaning . Line goes pretty fast We'll recommended store read more

In-N-Out Burger - Burgers Near Me - Pasadena, California

I love it in and out. It's the Healthiest burger and fries for fast food. Quality ingredients. Service and atmosphere are cool. read more

See all

This is supposedly the oldest In-N-Out still in operation in Southern California if not the chain. It's the original style layout with such an emphasis on drive thru that there's only outdoor seating. I was there on a Tuesday night and by 8 o'clock the car line was pretty long. I walked up and there was a bit of a wait to get a person at the window, but once business was done in about 10-minutes I had a good/lukewarm burger plus fries that were better than I-N-O average. Backing it all up was some of their tasty beverage to wash it down! Burger could have been a bit warmer, but it was good. Exterior access restrooms were available, but they were top quality for that type. read more

In-N-Out Burger - Sheldon Cooper and Ronald Reagan could have picked up a burger from here! - Burgers Near Me - Pasadena, California

See all

This In N Out location is aaaaalways packed. I've never seen the car line less than the piano store. However I do see that the associates hustle and try to get the orders quicker by going further down the car line. Truly appreciate their hustling! Their kitchen is small so it's incredible how many associates they pack inside to make all that food! The parking lot only has 3 spots so I wouldn't count on being able to grab a spot so I usually try to avoid the car line and find street parking around the block and walk to place the order at their window. One rainy day, my daughters and I stopped by to claim their free cheeseburgers from the library book club and the nice associate Charbel offered them free hot cocoa with marshmallows. Aww that made my daughter's hearts melted with joy. read more

In-N-Out Burger - Hot cocoa with marshmallows on a cold rainy day always brings smiles - Burgers Near Me - Pasadena, California

The line at the walkup window went pretty fast for a Thursday at 1:00pm. Got my usual - hamburger, animal style, extra everything. Careful sitting by the parking lot - motorcycles are smelly. read more

In-N-Out Burger - Walk up window - Burgers Near Me - Pasadena, California

See all

Burgers tasted great, fries were Luke warm at best. This drive thru has always taken a long time in my opinion. But when we got to the window it seemed like they were just playing around. Which would make me understand why it always took so long. Plus because the area is so small they have to go back n forth to get more prep items. Which halts the line as well if they run out of something. read more

In-N-Out Burger - Burgers Near Me - Pasadena, California

people are constantly cutting setting this place up for unnecessary confrontations between customers. The food is good and the like goes somewhat fast read more

I really don't like this in and out. There is no indoor sitting area and the outdoor seating is not clean. It is always packed and the wait in the car can be an hour: It is not exactly fast food, but slow food. They also get the orders sometimes wrong. I can't wait to see the Alhambra location open again after renovation. read more

I enjoyed discovering this In-N-Out Burger location. It is the oldest operating In-N-Out Burger in the U.S. It opened in 1952 and is known as store number 5. Before In-N-Out Burger started opening in other states in the 90's, you could only dine at one in Cali. In my family, we would always stop at an In-N-Out on the way to Disneyland or SeaWorld for summer vacation. It was a fun treat and I would buy a t-shirt and wear it all the time. Even though we have them back in AZ, I still usually only visit them when I am in California. I enjoy keeping it a fun late-night treat for myself when I am visiting. I was in Pasadena recently and was feeling that late night craving for In-N-Out Burger. It was midnight and this location was the closest one to my hotel. I was blown away by the number of cars in line for this place. The line went several blocks. When I got a glimpse of the store itself, I could not believe how small it was. There was a double drive-thru, no dining room, ONE palm tree (most have two) and a small parking lot that can only hold a handful of cars. I had never seen an In-N-Out concept like this before. But then I did not know this was the oldest operating store before coming here. On top of the building was its trademark arrow pointing to the restaurant. Except this one was neon yellow and green instead of red. The sign is now a historic city landmark. Another fact that I read is that this store was the first to offer milkshakes. Because there was nowhere to park, I parked a couple blocks down the street and walked over. There were a few people in line at the walkup window. The kitchen area is so small and employees were bumping into each other constantly. I used to work fast food back in the day and cannot imagine working in these conditions. But the service was good and food came out in under 20 minutes. Because it was after midnight, there were several characters hanging out in the parking lot in the back of trucks. I definitely inhaled a lot of second-hand smoke that night waiting for my food. This is a busy In-N-Out location. I am not sure if I will have a chance to eat at this location again. But it was cool knowing that I ate at a historic In-N-Out Burger location. And as always, my Double-Double with fries hit the spot. read more

See all

The food is amazing on top of that great service would recommend to come here any In-N-Out it's really good and it's good for family nice outside and inside eating tables read more

Could never go wrong with InnNOut. I like to order their fries well done with grilled onions on top! Burgers are delicious and you can't beat that price for the quality they serve. read more

In-N-Out Burger - Burgers Near Me - Pasadena, California

In-N-Out never lets me down--it's my go-to when I'm craving a burger and want a drive-thru option. It's always consistent, and I know I'll get something delicious every time. Lately, I've been all about the grilled cheese, especially with grilled onions and chopped chilies. It's seriously so good! And I can't forget the strawberry vanilla shake or the cherry Coke--super happy In-N-Out finally has cherry Coke on the menu! This location tends to always have a line, but it's definitely worth the wait. It's one of the smaller locations, so it gets packed, but the staff is always so friendly and welcoming, even when things are busy. Big shoutout to the employees working in that tiny space--they're always working hard and serving with a smile. If you want a solid, tasty meal with great service, In-N-Out has you covered every time! read more

In-N-Out Burger - Burgers Near Me - Pasadena, California

Our closest location is temporarily closed for refurbishment. When the mood for In-N-Out strikes, one will do whatever it takes to satisfy that craving. We were out doing errands and decided upon this location since we were in the area and it had just opened for the day. Apparently, people do have burgers for brunch! When we lived in this area 15 years ago, this was our closest location...we haven't been here since. This location is of the older style so no indoor seating and you walk up to a window to order. There are two drive-thru lanes and the employees have to be very careful as they're constantly dodging cars whole going to/from their prep area to cook area. There are maybe 2-3 outdoor tables. During peak times, traffic from Foothill Blvd to get into the drive-thru can be long. We got there about 25 mins after opening so virtually no wait. Service and quality is top-notch as expected. Needless to say we had the perfect lunch and may be back soon, depending on when our local one re-opens. Also, they have Cherry Coke which I like and don't think they had before. Quite rare to see it offered I must say. read more

I'm dropping a 5/5 for this spot. I went last night for funsies - kept expectations low given everything other reviewers have pointed out. They must have done some sort of reorganization because I had the best experience! The wait was basically nothing despite what seemed like a long line of cars. The staff were super friendly and on top of things. What I got was completely correct - even all the things like extra lettuce, no onions, etc. Fries were crisp - none burnt. read more

Food was wrong I wait like 30min for my order and I was missing a burger okay fine I even paid for the other one even tho it wasn't my mistake, than I had to wait another 15min for the burger And guest what ...!????? My fries and burgers got COLD ‍ No bueno Guys !!! Cool guys tho good ambience but bad service this time read more

It sucks cause this in n out is so close to my house but the last two times i came here for dinner time they have messed up my order. I dont know if they need a new manager on shift but it feels like something changed recently in the quality of service Really disappointing ): read more

For some reason the fries at this location are never crispy. It's like they dip them in oil and just warm them up. I've gotten soggy fries multiple times. read more

My gf always needs her fries well done and this place only having two fryers for fries can't exactly do it very easy. Tonight twice they were not cooked long enough to be well done. The manager remade all our food and made sure we were happy. Props to in n out for having a great staff , a good leader , great food and always making sure the customer is happy . I will always recommend this location, as it may be small but it's always busy . In N Out , that's what hamburger is all about . read more

In-N-Out in general is overhyped, let's start there. That said, IF you have a particular order you like that hits for you (for me, it's a double-single with chopped chilis, add mustard and a Dr. Pepper), then it's good: it's fast, it's cheap, they wear little hats. My main issue with them is their FRIES SUCK. I pick on this one location bc it's the one I go to, but I feel like this is true of all In-N-Outs. To me it's literally the worst fries of any establishment I go to in the world. They're *tolerable* when fresh, but when they're NOT fresh the matchstick-thin, greasy, oversalted atrocities are (almost) worse than no fries at all. I don't get it. Maybe I'm just weird. My advice is to go here as late as possible (like 1:00). The line is shorter, the burgers are fresher... maybe you luck out on fries but probably not. Usually the line here is insanely long even though it moves fast (because these people run around like they're on speed, seriously like I feel like everything they do is timed it's almost stressful to watch, lol). Oh, and the staff is always super nice and wear funny little hats which is an entertaining bonus. read more

This is the WORST In-n-Out in this area. Takes fooooorever! Employees are busy chatting in the little hut. One of them even turned their backs to us when we were trying to ask a question. We love In-n-Out Burgers, but avoid this location whenever we can. read more

Remains the most ineptly run, messy in and out in the San Gabriel Valley. Location is terrible. Logistics are terrible employees constantly forget orders and on and on. read more

This location is the worst in-n-out location I've ever been to. Every time my husband and I go they seem to get the order wrong. Typically in-n-out is very accurate and it sets them apart from other fast food chains, but this location consistently makes mistakes. Unfortunately today my husband got home with our order and my burger was completely wrong (not one mistake but just entirely something I didn't order). In the past, we've waited 45 minutes for our order only to have them tell us they lost the ticket. This is really disappointing and I don't think we'll be going to this location anymore. The manager needs to exercise some quality control because this is a pattern, not an isolated incident. It's not right to continually have people's time and money wasted. read more

I always get 4 by 4s here and I love it! The staff are also really friendly. And sometimes 3 by 3s. read more

In-N-Out Burger - Three by three cheeseburger extra lettuce only - Burgers Near Me - Pasadena, California

The food is delicious as always and the service is good prices affordable However, the wait time is in my opinion, not acceptable Wait line to order was about 20 minutes Plus, another 20 to 25 minutes for the food to come out The drive-through seem to be moving faster Don't come here, unless you have an hour to spare read more

I arrived a little after 9:30pm and noticed the line that was way too long to wait. I decided to see if I can park my car and order at the walk-up window. I placed my order for my burger, fries and drink. There was only 2 people in front of me, but it took about 10 minutes for me to get to order. Why does it take so long to take orders?! After ordering, I had a very, very long wait for my food. Had I known it was going to take over 30 minutes to get my food, I wouldn't have bothered. In total, it took 40-45 minutes since I got in line after 2 people to get my food here. The owner(s) and managers need to remedy this situation with the wait time both at the line and the order fulfillment. P.S. Food was good... No complaints on that. read more

In-N-Out Burger - Burgers Near Me - Pasadena, California

Of course this is the best burger in town. Price and quality right here in your car. Fast hot food. Enough said. Go get you one.

I was having a terrible day. I mean terrible. But honestly this in n out made my night. Not only did the order taker completely ignore that I was on the verge of tears ordering my fries, but he was pretty fast and super smiley. Then when I got my fries, I also got a special surprise. The surprise? Double the fries. Double. Yes. Literally overflowing like gold in a chest in the bag they gave me. I was astonished. I don't know if maybe it was because I looked like a sad big back, but nonetheless I was thrilled. They were so crispy and light that I almost forgot about all my worries. Thank you in n out. I am forever in your debt. * would include a picture of my fries, but I gobbled them down so quick because they were so good read more

The entire in n out reeks of a dead animal smell it's hard to eat in the car tried taking it to go The parking is terrible we found a spot ended up being blocked in no workers said anything even though it's only in n out parking with 3 spots. Place is under staffed there's to many people for such a small in n out there having people block other cars in due to long wait time and have a drive thru line almost 4 blocks long this is ridiculous and disappointing in n out has the money to expand honestly do better in n out read more

In-N-Out Burger - Parking - Burgers Near Me - Pasadena, California

It's in n out what.more can I say! Great service long lines but fast. Worth the wait. Food is hot and fresh. Priced well and affordable. Friend service. A long time.customer never disappointed. Great job read more

Ok this has been my go to in and out for a long time... but I'm leaving a negative review because management needs to be made aware of repeat issues that need to be tweaked! This is the third or fourth time that my order is not right... and I don't find out until after I've driven away (drive through order)... I asked for specific modifications and they are not done (eg no spread, mustard fried). Also this time the fries were almost half missing and I asked for extra napkins and mustard and got ketchup only. ... not ok after being in the drive through line for over 20min read more

Downside: Insufferably long wait times. The line here moves like molasses. Upside: You'll have plenty of time to work up an appetite for the best cheeseburger on the planet. read more

This is literally the worse In-N-Out!!! The line is outrageous it doesn't matter what time you come and what day!!! Seems to be the staff that might be the issue!!! Also my food was not that great cold hamburger cold fries and the soda was flat! read more

The wait is worth it. Good prices. I always get the cheese burger which i love the most. The team are friendly.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is available for take outs and has some outdoor seating available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing my food from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They currently don't have happy hour. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is small. Just park on Craig and walk on over. I never bother parking in the lot. Food: If you visit California and ask residents which fast-food restaurant is best, most of them will say In-N-Out. It's so hyped up that many out-of-state visitors make a point of eating at this restaurant during their stay. Some people will say the restaurant is overhyped, and others will say they love it. Many chefs, in fact, praise In-N-Out for its fresh ingredients and amazing taste. I ordered a French fries. This is the opposite of well done. These are fries that aren't cooked all the way. They have a bit of a crunch to them as compared to regular fries. I like my fries to have a little crunch to them. Staff: The staff here are very fast, friendly, and efficient. They accept both cash and credit cards. There is no credit card minimum. read more

See all

Loved my grilled cheese and french fries at In n Out. First time visiting this location. The customer service was fantastic. The employees were very positive and professional despite an extremely busy que. I ate outside on the tables which was very pleasant on a beautiful day. I love In & Out! read more

In-N-Out Burger - Grilled cheese& fries - Burgers Near Me - Pasadena, California

Excellent animal style burgers and cheese burgers but they are slow due to large amounts of people attending the restaurant but good food good service cash or credit cards no ebt card so far. read more

What can we say about the best Bang for the Buck Burger in So Cal! Always good! Restaurants with bathrooms are always clean. In all these years I have never seen a dirty restaurant. Their burgers are alway fresh and tasty. Simple great burgers! Today we had all Animal Style, Protein style. Always great for that In & Out Urge! read more

See all

Just here to review wait times because they are loooong. Idk if it's just me but every time I eat here dining in, I have to carve out at least an hour out of my day lol. Let me explain. The experience is: wait 10-15 mins to place your order. Wait another 20-30 minutes minimum for you to get your order after it's placed. Then spend another 10-15 mins eating. It's wild. I feel like the drive thru line moves faster but that line is usually outrageous too so idk which is better. In out corporate needs to find a larger restaurant space for the workers of this location lol. They're crammed in a space that's literally smaller than a standard living room and probably serving 5k people a day. That's why the wait times are astronomically slow. All that to say... quality of food and service is still great! read more

In-N-Out Burger - Wait time for food after placing my order: 25 mins - Burgers Near Me - Pasadena, California