I had a large catering order for a YMCA volunteer group, and due to a misunderstanding, the order at another location wasn't going to be ready in time. I started calling around, and this location immediately stepped in to help. I'm not sure if it was the manager on duty or just the person in charge this day, but they told me they would take care of it, and they absolutely did. They pulled everything together quickly, the order was perfect, and everyone loved the food. Our volunteers had no idea there had even been an issue. They truly saved the day, and I'm incredibly grateful for the outstanding customer service. Thank you to the entire team for going above and beyond! read more

I'm extremely disappointed with my recent order. I paid $11 for a veggie sandwich, and the quality of what I received is completely unacceptable. To make matters worse, I tried calling the store right away to resolve this, but no one answered the phone, leaving me with no way to return or replace it. I've attached a picture of what I received. read more

Jersey Mike's Subs - Sandwich - Sandwiches Near Me - Pasadena, California

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This location has the best subs period. This is the Italian giant sandwich. It tastes amazing and the quality is always great. Service is incredible at this spot as well. Best of all they sell Suborn RootBeer too! read more

Jersey Mike's Subs - Italian Giant Sub! Prices are great for the amount of food you get. - Sandwiches Near Me - Pasadena, California

They need to close this place down. I had half a mind to sue. I did a curbside pickup order and was waiting in my car for 30 minutes. I went inside around 2:40 PM on Saturday, May 16, and instead of helping me, the employee told me to wait while he started making three other sandwiches. By the time I finally got my food, it was stone cold. Don't go here. People inside were waiting 25+ minutes too. read more

Yesterday was Wednesday, 03/27/2024, the chosen "Day of Giving" for Jersey Mike's to donate all their sales proceeds to selected charities. How generous and cool is that! Thank you Jersey Mike's for your kindness and generosity!! Keep doing what you do best!!! I love to donate and I wanted to be part of this great cause so I came here at their Pasadena location on Lake Ave during lunch time yesterday to offer my support and patronage. I have never gotten the Giant that is 14 inches worth of goodness. This was the perfect time to get it and I did just that... one Giant Turkey & Provolone... Mike's way with pickles and easy juice LOL! A co-worker of mine said he liked their Mike's Chicken Philly so I thought why not... I'll give it a try... one of those with everything on it please! LOL Mike's Chicken Philly on rosemary bread was very good. It had great flavor. Lots of chicken and cheese. Love the bell peppers! I will get it again. Turkey & Provolone on white bread is my favorite sandwich at Jersey Mike's... always sweet turkey meat and fresh lettuce & tomatoes... no complaints here. However, I didn't eat the Giant right away so the bread and veggies got soggy by the time I got home... my fault and that's okay... a little toaster oven action will give it a jump LOL... it won't be 100%, but it'll do. Staff was attentive, but I didn't get many smiles. I understand it was busy, but a smile goes a long way... trust me! Grilling took some time so I had to wait a little bit for my entire order to be ready. Ambiance was quaint especially the wall art. They do have inside and outside seating available. The next time they have another "Day of Giving" event, I'll definitely be back. Thanks again Jersey Mike's!!! We need more of "Day of Giving"!!!! read more

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I came there in the evening on Friday, July 25, 2025. This place was a bit difficult to access and find parking. Inside, it was remotely clean. The restroom could have been a bit cleaner. Everyone here just seemed to be doing their own thing, at their own pace, when they felt like it. The reason I say that is because I had mentioned to the guy who started assisting me that we were going to the Hollywood Bowl and that we needed to be at the park and ride by 6:30pm and that I wanted to pick up a sandwich before I go there (At the time I came in, I had 30 minutes to get there but, according to Google, I would only need 7 minutes). After I placed my order, I told the person that I was going to run to the restroom. By the time I went and returned, it had been nearly 10 minutes and my sandwich had not been made. The bread was just sitting out with the cheese on it. So, I asked if it would be a long time before it would be ready because I did not want to miss my ride and the response was, "I can make it now, if you want." Mind you, there were no customers when I first came in and there were still no other customers. There were three employees there at the time, from what I could see. I told him, yes, please. But, in my head, I was thinking,"Wow, really?" I had less than 15 minutes left to get there by the time he finished. I was so worried that we were going to miss the ride. Luckily, we got there just in time. But, it was very close. That was not a fun experience! I will not be returning to this location! read more

Good food, and employees to their jobs. But kind of people to just stare at you blankly after you say thank you have a great day. They do their jobs fine but certainly not a friendly welcoming place, everyone looks miserable. Feels as though they think a you're welcome or have a great day, or even an insincere you too comes out of their salaries I love jersey mikes and eat there all the time, part of that is the usually amazing service. I'll be making the drive to a nearby location that doesn't make me feel like crap for giving them business. read more

Very respectful employees, soon as you walk through the door you're greeted. They take their time making the best sandwiches. I would highly recommend read more

I eat at the Hollywood location once a week and have never felt sick. This location on Lake made us sick. Ordered the tuna sandwich and a turkey and have felt disgusting ever since the early afternoon. Clearly it was old ingredients. Never eating at this location again. Gross read more

Second time in a row the bread was stale. Six sandwiches with inedible bread. I gave them a second chance, they won't get a third.

Came in to get my Sandi I ordered on the Ap at the designated time and it's not ready. Guy walks in after me and ordered. He had his sandwich in 2 minutes yet mind took 25. read more

The staff members at Jersey Mike's Subs on Lake Ave. are friendly, professional, and have respect for others and their property! I left my bag of skincare products I had just bought at the store next door on their counter by accident after ordering a Giant Italian for my son. They returned the bag of products to the store next door and then called me to tell me that I left it! What upstanding citizens in this current society we are living in. They truly made my day, and my son's day because he absolutely LOVES Jersey Mike's Subs ! I put their subs in his lunch box for school the next day. THANK YOU JERSEY MIKE'S SUBS! A+++++++ read more

PSA: Serious sanitation concerns for this location. Read before you eat here! When we walked into the restaurant, one of the employees was chasing a cockroach around the store, finally was able to put a box on top of it and dragged the box across the restaurant floor and kicked it out the door... A second employee was counting cash and coins with her hands and when she was done, did not wash her hands, just put on gloves and started touching and wrapping sandwiches. The third employee placed a red sanitation bucket full of cleaning chemicals with a dirty rag inside on the working table inches away next to an uncovered sandwich. The bucket was put on top of the same table where he slides sandwiches to the other side of the counter without paper underneath so that the sandwich touches everything that's been on that counter. Before that bucket went on the table, it was on the floor. I never saw them wipe the counter or clean it once while I waited for my sandwich for over 15 minutes. It doesn't take someone working in the food industry to recognize these sanitation red flags. It just takes common sense and obviously, their employees don't care. I used to be a fan of Jersey Mike's before this traumatizing experience. I wouldn't advise anyone eating from this shop until management has addressed these concerns. Unfortunately, that was my last visit to this location. read more

On Sunday, the 17th of August, I tried to order my favorite sandwich as a Birthday treat to myself. Well, thanks to this Location of Jersey Mike's, I had the worst Birthday ever. I placed my order on the Jersey Mike's app, but when it was dropped off. I didn't realize until after the delivery driver was gone. I was given the wrong order. So I quickly called the location. To try and get the driver to come back. So I could fix it, and I'm sure the customer who ordered what I was given. Wasn't too happy either. I called the store 95 times, but either no one would or wanted to pick up, and I was also hung up on. So I guess this location got me for 20 dollars, and unless I go to this location in person. I will never be ordering from here on the app ever again. The worst part is that I don't even think the employees at the location care. They're just in it for a paycheck read more

Just ordered my first number 4. Perhaps someone in corporate needs to review the menu.. this is not prosciutto read more

Jersey Mike's Subs - Sandwiches Near Me - Pasadena, California

they got the order completely wrong. asked for rosemary parm on one sandwhich, white on the other, they got it wrong on both sandwhiches, and also did not even add bacon on a sandwhich that includes bacon and extra toppings as requested. I don't understand as it was not busy at all, my partner and I were the only ones in the store. we were both very annoyed when we got home as we ordered them to go. unacceptable very disappointed read more

Eager workers to build your sandwich to your specifications. I usually request everything. Girls before were so picky and specific, the workers were more patient than me. Sandwich lasted and had a bunch of turkey meat. I would not go out of my way to get one, but if I need one for a late night snack, this place will do. read more

Jersey Mike's Subs - Busy - Sandwiches Near Me - Pasadena, California

Former Jersey Mikes supervisor here, 2009-2010. I got totally ripped off here. There's supposed to be way more produce, there was no juice or oregano. It might have been someone who was new or a lunch rush, but the first week of training is dedicated to making a sandwich right. At the end of the day, that's all that needs to be done, a proper sandwich. Yikes. read more

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Jersey Mikes has always tasted better than Subway (in my opinion). Dropped by this location with my son this evening to enjoy a quick dinner. Service was fantastic! Employees were extremely friendly and welcoming. I especially wanted to thank Rick! Times are tough now days and his attitude totally made my day! It's people like this we need more in this world. If you are reading this Rick, thanks again and look forward to coming to this location many more times! Management, please take notice of the awesome employees at this location. I do apologize for not getting the other employees names but they were also great! Thank you! read more

Solid jersey mikes and the only one of the sub places that survived (jimmy johns, which wich, Togo's, etc failing) for a bit. Love their hot cheesesteak sandwiches. Only issues is they do take a bit to make. Also the soda machine has had one or two spigots out a decent percentage of the time I've been there. read more

Totally messed up the order. Requested the Big Kahuna which resembles a Philly cheesesteak sandwich. Received a chicken sandwich that had a weird orange spread on it. Called the store and told the person that answered the phone about the error. It is impossible for the person to have cared any less. The reason/excuse given was as follows: 'Well, we have new people just learning the menu. Sorry about that.' No offer of a new sandwich or anything else. SMH! read more

I ordered 3 sandwiches, that I believed were simple orders. I got the #13, chipotle, and tuna sandwich. At least they got 2 out of the 3 sandwiches correct. Unfortunately, it was my sandwich they got wrong. My original sandwich that I saw them make was a mini tuna with mustard, added cheese, lettuce, and tomato. I ended up with someone else's order. Which was plain and a ton of onion. I took 2 bites and through the rest away. I thought I would be able to pellet it but the amount of overwhelming onions was too much to take. Waste of money! Between 3 works, I still couldn't get the sandwich I ordered or was craving. Disappointed To top it all off, when I tried calling, the number that is provided. Don't bother calling it doesn't work. read more

Jersey Mike's Subs - Not what I ordered. - Sandwiches Near Me - Pasadena, California

Staff is rude and disrespectful. There's no manager on site that would be able to help. The guy behind the counter( blond) young man has no manners and the cashier a black guy made fun of me too. I hope there's a video surveillance to get them fired for their behavior. read more

When I first discovered Jersey Mike's back in my first year of college, I remember thinking how great of a time it was. I was never found of the idea of sub sandwiches and thought that they were a waste, oh how wrong I was. The Original Italian, my first and current go to sandwich has been the best sandwich I've ever had. The idea of it is pure genius and flows well when you allow the Mike's Way of toppings to give it such flavor I noticed this location today on my way back from the gym and craved something lite. As I walked, my eyes widen with pure relief and gracefully gazed upon seeing that it was on the same street. I went for my favorite sandwich and saw the greatness that awaited me especially with the quality of service provided. The staff was so kind and they were able to hear me perfectly and gave me Mike's Way with no vinegar in one try since I've had problems with that in the past. The sandwich and everything about this place never ceases to amaze me. Not only was it great post workout out food, but it was also a healthy choice at that. Tipping at the highest rate is what I provided for the gentleman who were working as they indeed earned it. Do try coming to this location, I assure that you won't be disappointed either. read more

Jersey Mike's Subs - #13 The Original Italian - Sandwiches Near Me - Pasadena, California

Guess I'm going to He(double hockey sticks), ate here on Friday....forgot it was Lent and I ate a ton of phillly cheese-steak. It was good; not condemned in perpetuity good but still. Several of us had the large full size sandwiches; multiple drinks and chips. Dude behind the counter was really helpful with the suggestions...side note get the tangy marinated pickled peppers for your rich sub to cut through the meat flavor. Wonder if I'll be forgiven for my indulgences; at least this one read more

This spot always has friendly customer service and usually gets my orders right. Since COVID, we've been ordering to go and I would say 9 times out of 10, they get everything right. I usually order the Giant Italian, Mike's Way. The food is always fresh and delicious. Lettuce is crisp, the meat is tasty and the bread is freshly baked. Ever since going to Jersey Mike's, I haven't wanted to return to Subway. This store is also clean and the restrooms are always immaculate. That's important to me, because we often have elderly family with medical conditions that need to use the restroom several times during store trips and clean restrooms are vital. Love this store. Always professional and on point. read more

Delicious, food was great and service was even better! Always stop here when I go on a road trip. Look forward to coming back

The 12 people standing around staring at each other trying to figure out what to do, yeah, that's not going to work. Instead of standing there, staring into space, Maybe ask one of the 36 customers sitting an standing there waiting for their orders if you can help them. Or do something. Anything. Ordered a hot sandwich. Waited 35 minutes. Was very patient. Still morning. They finally handed my my sandwich, the order was wrong, the meat was burnt and bone dry and it was destroyed. Took it and ran. What a clown show. read more

Jersey Mikes is always good for a quick sammy. Way better than Subway, but I still prefer mom and pop shops or delis over franchised chains.

Today I was in a rush then I ordered online. The order said that my order would be ready at 1:49pm which was 20 min time. I got there at 2pm and the lady said that they just are going to work on my order. They have no parking and it's hard to park in the street. I parked in a place I shouldn't because was a couple seconds pick up. I had to go back and park a block away. I went back. Picked my food, once I got home the order was wrong. So disappointed. read more

Is it on the pricey side for a sandwich? YES! Are the sandwiches worth it? Absolutely. My go to is a club (basic I know!) but you can't go wrong with a classic. The rosemary Parmesan bread makes it delicious and I like to add the oregano blend and the red wine vinegar. I would order ahead of time because depending in the day/ time it can get a bit busy and service is a bit slow. I have done both delivery/pickup and ordering in and never had an issue. read more

I grew up in Philadelphia and my mom and her whole family are from New Jersey so we spent a lot of time there. I wouldn't necessarily use the term "connoisseur" to describe my relationship with hoagies and cheesesteaks, but others might (juuuust kidding :) in any event, I've eaten more than my share of these tasty treats in my time and I am a big fan of Jersey Mike's (as evidenced by the fact that I eat here at least once a week and have the app). While they don't use all of the traditional cheesesteak ingredients (that would require cheese wiz), the sandwiches are all delicious and they add a California angle. My favorites are the tuna, the turkey and provolone, and the chicken cheesesteak. Their rewards program is also really good! read more

Jersey Mikes on Foothill in Pasadena their customer service is rude and disrespectful. Took a trip here with my nephew to get a sandwich. There were other customers in line but we were able to order. One young man took his order and said to give his ticket to the cashier. We approached the cashier who was just standing there. He never acknowledged us and began helping another customer. He finally finished and began doing something else. Never asking if he could help us, saying hold on I'll be with you. NOTHING! We took a seat waiting for some assistance. Other customers began moving towards the front and that's when he started helping everyone else in line. Once he cleared the line he still never helped us. Walking away from the cash register. Once our food was ready the young man that took our order came to help us while that other guy stood in the back doing nothing. I tried telling the guy helping us what had happened. He talked over me as if I wasn't saying anything. My nephew grabbed his food and we walked out. I could not that that pass so I went back into the establishment spoke with the second young man and asked if there was anyone I could talk to or a number I could call. He told me that there was no manager there and she wouldn't be there until tomorrow morning. He told me her name is Nicole but did not give me a last name. I do plan on calling her in the morning and reporting both of them and reporting the issue to their corporate office. read more

I came here with a large catering order. I called it ahead 4 days before the event. They said they could have it ready by 11:30am on the day of my event. When I arrived they were not even halfway done with my order. I waited patiently even though I was going to arrive late the the lunch event with all the food. When I arrived, I discovered they had not given me any mayo or mustard packets at all. They also didn't provide any napkins at all. It was so disappointing, and was too late to drive all the way back to get them. I tried calling several times to find out what they could do for me, and no one answers the phone at all. I will not be retiring with my large orders again. I can't afford to pay nearly $500 for food and have it missing a key ingredient. So disappointed. read more

This location never disappoints. It's close to my office on days I'm in Pasadena. The crew never messes up my sub, friendly and quick. Store is within walking distance and inside is clean. read more

DO NOT buy from this store. I visited this store about one month ago. I noticed "B" score of health inspection displayed on the store front. However I made a mistake of purchasing a sandwich. Few hours passed by and I developed severe gastroenteritis symptoms. I would never return to this store. read more

When they say mini they mean mini! Why pay over $8.00 for a tiny sandwich here when you can go to Lovebirds and get a larger and higher quality sandwich for $10. Or even better go to Vinces Deli and get a full sandwich of equal quality for about the same price or less. read more

Jersey Mike's Subs - Mini Tuna. I paid $7.50 for this tiny sandwich. - Sandwiches Near Me - Pasadena, California

Fast, friendly, easy to order sandwiches. I'm digging their new chipotle turkey sandwiches on rosemary bread. Full of flavor, Mike's way, no onions if I'm working, and extra pickles. Whoa. So good. I've come in a few times during lunch, and with the added staff they have on board; wait times aren't bad. I had my sandwich ready to go within 10 minutes. Jersey Mike's is walking distance from work, and they have outside seating if you're in the mood to eat while people watching. They have booths and tables indoors, but those seats tend to go fast during lunch. However, I prefer the outside tables. Less noise. The restaurant is clean and well maintained. Overall, I've had a great experience every time I've walked in. They have good sub makers and when I ask for extra pickles, the girls never disappoint. Thank you Jersey Mike's for being my new favorite sandwich shop in Pasadena! read more

This Jersey Mike's is so authentic that you get free Jersey attitude with your sandwich. Only a few of the staff provide that 'tude; the others are generally much more cheerful. read more

Wow, what a disappointment. We had a great thing going, too. I had an online order set for 1:01pm was there a little early and at like 1:10 some dude said it's coming out now. Well, another person asked about my order and apparently it wasn't being made yet and asked what bread I ordered... so not really a point for your online ordering system. I can understand you're slammed but at least communicate with your customers and don't lie! I can see if someone only had a half hour lunch they would be pissed. No lunch today, I guess. Sucks because this spot is accross the street from me but I gotta put it on suspension because that was just too much dude. read more