So this has GOT to be a management thing, because almost evereyone here is rude or uncaring about their customers. The big dude taking the orders, WITHOUt even looking at me, says "Do you know what you want?" When I didn't respond because "who the hell are you even talking to?" He snaps his head up irritated. "Oh, you were addressing ME!" No "hello", How ya doin", Kiss my *ss"...nothing. The guy finishing my sandwhich says "Number 8?" No, that was the lady behind me. I told him that and he just looks at me. "OK, sure, I'll go with number 8" Don't want your brain to explode. The guy at the register barely grunts at you. No "thank you", nothing. (Wish I had names, but just wanted out of there). Went to get a root beer...only carbonated water. Went to the counter to tell them. "oh yeah, the root beer is out". No "sorry about that"...nothing. Just turned away. The one young lady there was VERY nice and seemed to care about the customers...good parenting??...but the other two I dealt with need a lesson in customer service and a welcoming attitude. Felt like I was bothering them. And there were only 5 other people in line...not slammin' busy. Again...this comes from management. If my employees treated my clients that way, they'd get some schooling in manners and how to make people feel they want to come back. Possibly management doesn't care. Won't be going back here, as there is another store on Foothill where the employess are great. Do Better, Jersey Mike's! (The reason I gave two stars was for the quality of the food and the young lady's attitude) read more

I still believe Jersey Mike's is the best tasting sub for a chain. This location is also convenient walk from work. What makes this location two stars is the service. Staff typically are not on it. Joking around having fun seems more important. Today I asked for napkins and they told me they were out. First of all how does that happen from a store management standpoint? Second if you are the manager walk up to the Ralph's grocery and buy some napkins! Second item they were out of their brewed tea. Again manager should be on top of inventory. read more

Food is always fresh, tasty and plentiful. The crew is always friendly, knowledgeable and they truly remember you and what you like. Thanks for great sandwiches. read more

The sandwiches are good, and I suppose the workers are nice, but service leaves something to be desired. In person the line moves extremely slow. I've placed several orders online that were not ready until 20 mins after the pickup time. Today I went into the store at my pickup time to find they hadn't even started my order. I waited 25 minutes to get a sloppy sandwich that wasn't even what I ordered. Got late to a meeting with food that I couldn't eat. When it's good it's good, but it can get frustratingly bad more often than reasonable. Be careful when ordering online if you expect your food to be ready on time. read more

Bit into my sandwich and found a cardboard in it... if you could be more careful itd be GREAT. read more

Jersey Mike's Subs - Piece of card board.. - Sandwiches Near Me - Pasadena, California

The food inspector should really make a trip here. The person taking the cash is also wrapping and handling peoples food without any care for food safety. The counter is absolutely disgusting - littered with random buns, meat, and crap all over. Way more than usually sub shops. Staff also talking like there aren't any customers around. read more

The guy behind the counter moves PAINFULLY slow. But that's ok. Take your time bro, as long as you get my order right and it taste good... Oh. You made a chipotle chicken sandwich when I clearly ordered Buffalo chicken? Hahaha of course you did! I get it, mistakes happen, but there's literally no one else in the store and the order was very straight forward. Plus, these grilled items take a while to cook and I have A LOT on my schedule. Thanks! read more

Had a very poor experience here. I came in with my wife and daughter. There were no other customers in the restaurant, and there were about three staff standing behind the counter. Nobody looked at us or said hello when I walked in. When we are ready to order, I stepped right up to the counter to make it clear that we are ready. Still, nobody looked up. Nobody said hello. Nobody said anything. Three people just sort of stared down at a sandwich that one woman was making. I found out later that another one was in the bathroom. He was there for the entire 15 minutes that we were in the shop. Finally, I said, "hello, how is everybody doing?" The young woman making a sandwich looked up and said, "Fine, thank you." Still, nobody said "we will be right with you."; " What would you like?" Etc. another guy emerged from the back and asked what he could get started for us. We ordered our sandwiches a little bit clumsily. The woman who had been making the sandwich helped us with the condiments. And then we got checked out. Our stuff was just kind of sprawled out on the counter so I asked for a bag. The woman obliged and put our things in a bag. We walked out with our bag, feeling slightly confused by the poor service. I realize there were no napkins in the bag, so I turned around and went back to the counter. Again, nobody looked up. Nobody said anything. I blurted out, "May we have some napkins please?" One guy looked up and with a completely stone face and said slowly, "We don't have a napkins. We ran out." No "sorry about that". No alternative suggestions. I asked, "Do you have paper towels in the bathroom?" He said, again with no emotion, "Yes. There are paper towels in the bathroom." I walked to the back of the store to the bathroom and found that both doors were locked. Even though one of them said vacant. I walked back to the counter. Again, nobody looked up. Nobody said anything. I blurted out again, "Do I need a key for the bathroom? The same guy looked up and said slowly, "No. You do not need a key". Feeling that I must be in the wrong, I turned around and walked back and tried both doors again. Sure enough, they were locked. I went back to the front counter. Again, nobody looked up. Nobody said anything. I interrupted them again by saying, "both doors are locked even though one of them says vacant." The same guy looked at me like I had horns on my head and started to very slowly walk to the back. While we were walking to the back, I heard the door open and a new employee emerged. This was employee number four or five. This place is very well staffed for a spot with zero customers. With the bathroom now open, I got my paper towels and we left. As we were getting into our car about a block away, I realized that there were only two sandwiches in our bag. I walked back up the street and into the shop again. Again, no acknowledgment. Zero. The entire staff was now behind the counter looking down. I saw there was one sandwich kind of tucked under the cashier's register. I said, is this ours? Another staff member looked up and dryly said "yes." As if it was perfectly normal for customers to leave the shop missing a third of their order only to come back a couple of minutes later. In the end, our sandwiches were fine. It was $40 for two regular sandwiches, a kids sandwich, one fountain drink, one bag of chips, one bottle of Gatorade. I don't have super high expectations of a sandwich shop, but Jersey Mike's is usually well managed, and this was clearly a badly managed place with badly trained employees or employees with a significant morale problem. read more

Worst customer service, went today to this location for the first time. Female tall slim with braids could not have provided worse service. Thankfully a young male came along and helped. I know you might hate your job but don't take it out on the customers. read more

I've reviewed before and still one of my favorite go-to, essentially fast food but cooked or made to order delicious sandwiches. Clean as a whistle, always pleasant staff, and food is always cooked to perfection and beyond scrumptious!! read more

Being from NY I really enjoy their sandwiches here, my husband and my children love it here too. Sometimes they mix some of the meats and stuff but it's only when they get really busy must try it if you want a great sandwich. read more

UPDATE: I want to thank and give credit to the franchise owner who personally called me and explained this was a misunderstanding by a new employee and in no way their policy. He was kind and polite and positive. I explained that this experience was an aberration and his staff are largely excellent and super friendly. They always say "hello" and many of them remember our order. Thanks Jersey Mikes and Co. for restoring my faith. See you again soon! _______________________________________________________________________ I used to visit Jersey Mike's several times a week, usually buying two sandwiches. I'd buy a giant The Veggie and a kid's size roast beef. For The Veggie I would ask for only 1/2 the normal amount of cheese and double avocado - which I gladly paid extra for. I also like extra onions. We always get avocado on the roast beef. Now I will never return to a Jersey Mike's ever again. There are two reasons. We have long had mixed results ordering the kids roast beef. Most employees happily make it and we pay for it. But every once in a while some hard ass complains that the kids size doesn't come with roast beef as an option. That is inconsistent and stupid. Charge whatever you need to to make this sandwich available to order and stop having random power-trippers deny it. But the true final straw is that I was told the last time I was in this Jersey Mike's that they would charge me extra for extra onions. What??? The "extra" onion costs fractions of a penny. I leave half of the more expensive cheese I am entitled to behind every time. I add avocado to one sandwich and double avocado to the other. I pay about $25 plus tip each time. But you know what? If you guys are gonna be so unbelievably greedy and petty you can keep your stupid sandwiches. I have no interest in supporting such a ridiculous, customer unfriendly enterprise. Your miserliness over fractions of a cent is going to cost you between $75 and $125 a week in gross income. But you get to be right. Congratulations. Later. read more

This place is alright. I've ordered here quite a few times. Sometimes they take much longer to prepare a basic sandwich and sometimes they are super quick. It's kind of hit or miss depending on whose working. read more

Food Good fast Service Great vibes Ezra and Paige really helpful, Outstanding work!!!

I asked for them to toast the Bread on the sandwich and they toasted the bread l, meat and cheese I didn't ask for all of that to be toasted just the bread. Very annoying when you have a long line and people are on there lunch breaks read more

Ordered this for lunch today & the it did not disappoint on a hot day. Crisp cold lettuce on a delicious white roll with cold turkey & chipotle mayo hit the spot!! I'm giving 4 stars only because I asked for the tomatoes on the side and they were on the sandwich. read more

Jersey Mike's Subs - Sandwiches Near Me - Pasadena, California

I've been a loyal customer of this location for years and have overlooked the slow service and mistakes they make in the past (they will put lettuce on after I LITERALLY JUST told them no lettuce).. but something happened today which I couldn't overlook. I went in today for a to-go order. So far, I have been impressed with the company's reaction to COVID-19; that is, the shield and signs they put in place to respect social distancing as well as the employees wearing masks ever since the Face Mask Mandate went into effect. Two guys were in front of me in line, and I'm not sure if it was them or just the employee, but it was taking a very long time. I waited patiently, respecting social distancing, especially because the customers were not wearing masks. The guy at the counter (he has curly hair and was wearing a white bandana as a face mask) was chatting with them, again, moving VERY slowly to make their sandwiches. I waited patiently. All of a sudden I overheard the employee talking to these customers about Aspergers Syndrome. I work with autistic young people and have spent my career fighting for their rights, and this jersey mike's employee had the nerve to call people with Aspergers "retarded", an incredibly offensive word no matter the context. This was unacceptable. Disgusted, I left right then and there. This employee should educate himself and learn professionalism. I hope this matter is handled. Either way, I will not be returning. read more

Horrible service walked in and was ignored manager looking down at laptop and employees didn't greet me at all for over 5 mins and eye contact and it wasn't busy at all I was the only customer . Horrible management and employees read more

Wowzers! Can you say fresh and delicious? I was a big Subway fan but now I'm a Jersey Mikes fan! My boyfriend kept telling me how amazing this place is and I finally tried it. The turkey is freshly carved in front of you along with the cheese. Their bread is soft and fresh. The turkey is ridiculously good! Probably the best I have ever had in a sandwich. The lettuce is cut to perfection. The male employees were very nice. I will definitely be back soon read more

Jersey Mike's Subs - Have of my regular turkey sandwich! Amazing! - Sandwiches Near Me - Pasadena, California

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I grew up back East and especially during my college beer-drinking days became a fan of Philly Cheesesteak sandwiches. Lately been craving these here in California. Today I decided to give Jersey Mikes Cheesesteak (#17) a try. What a surprise!!! It was perfection, just as I remembered (without the beer this time). I'm going back for more! read more

This is a great location. The staff are really kind and work quickly. This location is often really busy due to its prime location, so if you don't mind waiting a few minutes in line, I highly recommend coming here! As with any Jersey Mike's, the sandwiches are pricey, but I think the quality is worth it! read more

In the area today and was passing by Jersey Mikes which I hadn't had for a long time so decided to try this spot. Gentlemen taking my order was very knowledgeable about the menu and any questions that were asked about it. Got the #13 Original Italian which you really can't go wrong with. Tasted really good and fresh. Staff were really friendly and helpful, sandwich tasted good, and the store appeared clean and well maintained. Will definitely come back here again when I'm in the mood for another sandwich. Great Job Jersey Mike's Pasadena "Lake" Team! read more

Jersey Mike's Subs - #13 The Original Italian mini sized sandwich - Sandwiches Near Me - Pasadena, California

Very slow service in the morning already! Very unorganized team. My order was sitting in the back and I was told that it was getting ready read more

Due to work proximity and the location of this store, I rarely make the trek out here. If it was closer, that might be a different story. Ordered the club sub (#8) which comes standard with turkey, ham, provolone, mayo, bacon, mikes way. I got creative and switched out the ham for roast beef. Very tasty and efficient. There were multiple workers ready to prepare your lunch. The only bottle neck that I saw was probably only having one cashier. A lot of 4 top tables and booths. So if you come by yourself you may be taking up a lot of space. Most people take it to go anyways. So likely not an issue here. Overall, a great experience for a sandwich chain shop read more

Jersey Mike's Subs - Regular size 8 with roast beef instead of ham - Sandwiches Near Me - Pasadena, California

Would give a 0 if I could. Very rude customer service from female cashiers/ manager. Don't know if it's a race thing or what

Probably going to have to come back here and try something other than the chicken parmesean sandwich. Don't get this item. Food: As tempting as it may sound, do no order the chicken parm (http://www.yelp.com/biz_photos/wKiTxc-b6VGXReW_M8ylMA?select=09yQnFKCpW44K_KiQnOycw). This thing is terribly overpriced and horribly undertasty. First off, where is the sauce? O, that's right... there's only enough on it to tinge the meat a faint pink. Where is the cheese? I think I found a tiny piece at the end of the sandwich, but the fact that I am not sure should tell you something. The sandwich seriously was two pieces of bread, a chunk of chicken, and some soggy breading. I ate it in less than 3 minutes and was starving afterward. I had to eat a second lunch later in the day. I've had their sandwiches for a catered event before and they were much better, but this particular meal was just pathetic. Atmosphere: Your typical fast food joint. Order at the counter. They'll make your stuff for you. Not sure if it was because I ordered the chicken parm sandwich, but it seems like they don't force you to build your sandwich assembly line style like they do at Subway. Service: The guy at the check out was a bit gruff, but otherwise everything was fine. Synopsis: Nasty sandwich. To reiterate, do not get the chicken parm. read more

Jersey Mike's Subs - Chicken Parmesean Sub - Sandwiches Near Me - Pasadena, California

This is one of my favorite sandwiches in Los Angeles. I've been coming here for a while now and it's always a great experience. I almost always get the #13 - The Original Italian: provolone, ham, prosciuttini, cappacuolo, salami and pepperoni - Mike's way. The staff is friendly & fast. I can't imagine the staff doing a better job. Thanks guys for being so friendly and on top of things! read more

If Subway is a little too industrial for you, Jersey Mike's is worth a try. Tired & hungry after a round of golf, I remembered this place had newly opened (thanks to my Yelp friends). I was greeted, very enthusiastically, I might add, by no less than 3 people in the store, and decided to try the mini Original Italian sandwich. I was kind of surprised to see the person behind the counter cut everything fresh from the cooler in front. (What do they do where then is a line of people??) He was also very nice to explain that the standard dressing is lettuce, tomato, pickle, red wine vinegar, but there are also additional toppings available. Not wanting to mess with their formula on my first visit, I took their usual "Mike's way." It's a good sandwich, and it's a little more expensive than Subway, but when you see what they do, it's a fair price. The store is very bright and everything is clean - the chips display, the soda machine, the tables, the register area, everything. There are also 2 flat-screen TVs hanging in the corners of the store. What I really liked is that the employees have clearly had some training or workshops in customer service. The person making my sandwich asked if I had any questions about the menu, asked what I wanted on my sandwich before just piling stuff on, asked if I wanted it cut in half - just super polite service all the way around. The customer behind me got pretty much the same treatment. So thanks to the excellent service from the nice young ladies and gentlemen at this store. I'll be back. read more

Jersey Mike's Subs - viewed from Lake Ave - Sandwiches Near Me - Pasadena, California

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I have been to numerous Jersey Mike's, most recently in La Canada. I am so glad we now have one in Pasadena on South Lake. Freshly sliced meats and cheeses right in front of you. Subway? Who knows where and when those things were pre-sliced, bagged up and sent to a store. Sandwiches are big, a regular is very filling with the toppings piled high. It's as close to an East Coast style sammy as I can get out here. Haven't tried the hot subs, but have to get one next time.Those are also made in the front, no microwaving here. read more

This place just open, if you want a quality sandwich, then this is definite a place to check out. The Sandwitch is huge even for a regular size. Fresh toppings. Either Park in the street or in rear. To see the menu go check their site. If you tired of Subway, than this should be a good substitute. read more

While the menu selection is vast, the prices are ridiculous! Over $17 fora large sandwich and to top it off, the bread was stale. The rest of the ingredients were freshly sliced and delicious. The staff were very welcoming, friendly and attentive. Firehouse Subs are not only half of the price but consistently use fresh bread. read more

Great subs and amazing customer service! Desiree is always super friendly and always has a great attitude! The staff here overall has been great! We stopped coming here a few years ago because they always got our order wrong. We are so happy to be back and we will continue to be loyal customers. read more

Went in there to get my lunch cause no one was in there and I place my order but they put my sandwich in the back cause they were doing online orders. Instead of doing my orde since I was there. They had 6 sandwich for online. I ask the employees do I have to wait for u to do my mimi sandwich and the gentlemen who was cutting meat was rude and said yes we have these online orders first. They had 6 employees working. So I guess it take 6 employees to do online orders. Sorry u should have a couple employees working online orders no 6 employees. How about working on the costumer who is there. Remind u it was only a mini sandwich I ordered. I will not be going back there. And I will let my coworkers not to go there either since costumer who are there have to wait. Bad service Rude employees read more

Been here many times and would confidently say that the quality and taste is very consistent. I normally go for Jersey Shore Favorite on white or wheat (can't really tell the difference) if you get it Mike's way since they put a lot of oil and vinegar. I still prefer Jersey Mike's over any other chain sandwich shops around because of their consistent quality, taste, amount of meat they put in their sandwiches and their pricing. I'd definitely go back here again very soon! read more

Out of all the jersey mikes This is the best one! consistent with the flavor, friendly staff, always clean here, and the sandwiches always are flavorful and done correctly... I can't say the same about other locations read more

I LOVED Jersey Mikes, but this one is either understaffed or incapable. The last time I walked in here it took them 25 minutes to make my sandwich and I was 1 of 2 customers here. The priority was mobile orders, and I got kicked to the curb. I will have to pivot to ordering ahead moving forward, but its unfortunate I cant come in and experience the sandwiching making process read more

I was at the jersey Mike's having lunch yesterday around lunch time. after eating I arrive back at my truck to find this WARNING STICKER on my truck!! I was upset but in a hurry to get back to work. i called this morning to speak to the manager, he was not available. I will call back again. I just don't understand this as good customer service!!! if my truck it towed or booted it will be at someone expense, but not mine!! WON'T BE GOING BACK TO THIS PLACE!!! read more

Jersey Mike's Subs - Sandwiches Near Me - Pasadena, California

After hearing a bunch of friends rave about Jersey Mike's we finally decided to give it a try today. Found parking on the street then saw a sign on their door stating that they offered parking in the rear. Since the US womens world cup was on, it was nice to have been able to watch while eating one of their subs. I ordered the original italian sub of course Mike's way (minus onions). The sandwich was good but I could not really taste of of the meats. It was decent but did not meet my expectations. Yes the ingredients used to make the sandwich were fresher than what Subway would offer but I would rather head to Claro's near my work for an awesome cold sandwich. read more

Good bread and good subs... I especially like their tuna. "Mike's Way" is a surprisingly huge dousing of oil and vinegar... I didn't realize Mike was so over the top with those 2 ingredients. Maybe you like... me, no. read more

I dread going here and the only reason I did this time was because Subway was out of tuna. It's like stepping into a frat house where they expect you to thank them for making you wait a long time while they make you a crappy sandwich. There are 6 people behind the counter and one person making sandwiches. I ordered a tuna wrap. They put the wrap "bread" on the grill for some reason and left it on there so no I am home eating a burnt, crunchy wrap. It too the guy 23 seconds to assemble my wrap with a very little bit of lettuce, tomatoes which almost made it into the wrap, very little oil and vinegar, he just shook the salt and pepper over the wrap once as if it was holy water, laid the pickles on then had the girl working the register actually wrap it up. I asked her first to change the paper as they didn't wipe the board and it was covered in the previous sandwiches drippings, then I asked if she could wrap it thin like a wrap and not thick like a burrito, but she told me they were taught to make them thick like a burrito. She apologized twice for the fact that the wrap was breaking because they had left it on the grill too long and was clearly embarrassed by the sandwich, but didn't offer to redo it. Seriously, I know it's just a job at Jersey Mike's but have some f$&king pride in your work and look up the term "Work Ethic", it's what your parents and grandparents had. read more