I ordered the cheeseburger with two patties, caramelized onions, bacon and lettuce. It was absolutely delicious and perfectly cooked. I think I also ordered a chocolate shake which was excellent. I'm definitely ordering a different burger next time and a different flavored shake. 5 stars out of five. read more

The photo might look good - but the food was far from satisfying. I was shocked at the fact that this whole thing cost well over 50 bucks - and the food didn't match up with the cost value. My issues with the food: * Breading on the chicken was too thick & nasty. It was even soggy. The eating experience was so terrible that I had to start ripping off the battered chicken. * Frying oil tasted old. When was the last time they replaced it? I'm concerned. I almost got sick at the first couple bites. But with how expensive it was, I lowkey tried to see if I could push past it. I couldn't. In the end, I tossed out much of my food. * Popping boba is typically something I adore. However, this time it felt rather plastic-y. I had to spit out the boba because of the unpleasant texture. Lastly, I'm disappointed that I have to add Shake Shack with the graveyard of fast food places I had to stop going to due to lack of quality control. Heartbreaking really. I used to love this chain. The two stars are for the strawberry lemonade...and that's real lame that the drink is the shining star here. But not the food. Oh, and the workers were helpful - and kind. P.S. I did used the kiosk. Mostly since the founding of this brand was only kiosks. It was why I first fell for this brand. Fast, good food, and fresh tastes. That's in the past now, I guess. read more

Shake Shack Pasadena - Chicken sandwich - Burgers Near Me - Pasadena, California

New summer menu. So let's see if they're pretty good eh or ew. I got their mango passion fruit shake, Mac and cheese, and baby back rib sando to try. The shake was bright, creamy, and mangoy with tart passion fruit popping bobas at the bottom. The Mac was SUPER rich thick creamy and cheesy with soft noodles. Lowkey was giving stofouers but man was it good. The rib sando had a soft sweet bun, tender a bit dry rib meat, tangy barbecue sauce and crunchy slaw and pickles. Food was yummy but these prices are lowkey outrageous for the portions. So this was eh. Shake $7.99 Mac $5.99 Rib sando $14.99 read more

I usually avoid fast-food burger chains in California since In-N-Out is always an option, but I stopped by this Shake Shack for a BOGO deal on the K-Shack BBQ Burger. It was surprisingly delicious and juicy -- just sad to know that it's only on the temporary menu! The workers were also super friendly and the place was really clean. I'll definitely be back the next time I can get a good deal. :) read more

Shake Shack Pasadena - K-Shack BBQ Burger - Burgers Near Me - Pasadena, California

Shakes are nice, service is friendly and the outside seating is comfortable- all in all decent fast food experience although we only had shakes. read more

Shake Shack Pasadena - S'mores shake - Burgers Near Me - Pasadena, California

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Manager on Sunday, 9/13/26 too much socializing makes the floor lackadaisical, online order 12 minutes late , burger has uncooked bacon like that Oscar Mayer straight out the package & into my burger anytime I go here it's crispy . Bad business... do better stop the games & out company conversation & focus on customers & quality on what you signed up to do ! Night shift quality better , most likely due to that manager who doesn't focus on service & quality ! NO THANK YOU , ELLIE K ..I may never return , it's not hard to serve burgers without , employee, difficulties... .... read more

Food is always good here. I love the Chicken Sandwich and crinkle cut fries. Chicken is so crispy and juicy. Sometimes they also have special versions too. You can order through the screen or order with the employees. This location has its own parking... not a big lot though. Food came out fast. Employees are friendly. read more

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It's been awhile since I had a Shake Shack burger, so I had to stop by when they're having a promotion. $5 shakes, $3 fries, and $1 drinks! We had a bogo deal on the burger so had to try it. Everything was great and fresh. The meat was thick and juicy, it was just super oily. The crinkle fries were great with no salt and we enjoyed it. Their root beer was one of the best I ever had. Good level of sweetness, rich, and super carbonated! I am glad they ensured their soda quality great! Fantastic. Parking a bit tough and burger is more oily than expected was my only negative. Everything else was great. The walk up ordering window is nice touch and glad to see they have patio dining option. read more

Shake Shack Pasadena - 2 Double cheeseburgers and fries - Burgers Near Me - Pasadena, California

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Food: 3/4 Service: 3/4 Ambiance: 4/5 Ordered smoke shake thru door dash for pick up, I arrived at the restaurant early and waited. Estimated ready time was kept delaying. After about 5-10 minutes I went up to the window and ask for my order. It had been ready and been sitting for quite some time. They need to stay on top of it. Now my fries are soft and burger was cold. Taste was ok but I would like to get more portion for the price. read more

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Food- I ordered SmokeShack burger. It tasted good but very oily for my liking. The fries were good. Quality is good enough for the price of both burger and fries. Service- I went around 5-6pm; they took a bit long to make my order. But staff seemed friendly. Ambiance- place is clean and well-maintained with laid-back vibe. read more

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I got the large Pomegranate Sweet Basil Lemonade and SmokeShacks. I really enjoyed the lemonade as it wasn't too sweet and I could taste just the right about of pomegranate and basil. The SmokeShacks were a bit too small for my liking but it tasted delicious. I would come here again if the food was not pricy. read more

Shake Shack Pasadena - Burgers Near Me - Pasadena, California

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What happen to shake shack and the quality of the food. I've had a mini shake shack and they're known for their quality but my goodness I was so embarrassed taking my friends to try for their first time. Let me tell you it's not cheap with four hamburgers two fries two onion rings two drains came out to $110 which I could've went across pitfire and pretty much had a decent dinner. Let me start off with onion rings why is there only four pieces of onion rings in each box that's crazy to me french fries. It was undercooked and left burnt pieces with the fries and it was so greasy or hamburgers look like it was sitting for their customer, but they never came to pick it up and gave it to us. The place is spacious with the food quality really disappointing. I will really skip shake shack. I will never be coming back and not spending another dime here. Save your money. There's so many other great spots to go and try. They need to do better. that's all I need to say. read more

I order a Carolina BBQ burger with fried pickles, spicy fries, regular fries, and Chick'n Bites. You order digital on a screen. The service was great. When my food was ready the staff brought it out and asked if I wanted anything else, which is very nice. I really like the taste of the Carolina BBQ burger. The fried pickles were a nice touch and the spicy fries were good. It would be great if they had something along the lines of a buffalo sauce. To add any spicy all they had was Tabasco sauce. Both the people in my party thought the Chick'n Bites were really salty. They weren't something we would eat again. read more

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This location is on a corner with a very small parking lot of its own. A few handicap parking spaces and maybe less than 10 regular parking. We found parking on the street and walked down. They have a self kiosk to place your order or you can go up to the counter to place your order. You can grab a number card and attach that to your order. If not, they will call your name and bring that to you. There are 2 sets of bathrooms. The woman's restroom has two stalls and a baby changing table. The other restroom is good for any gender. It also requires a code to enter. As I grow in age, my stomach has decreased. I ordered a single BBQ bacon cheeseburger with fries and a coke. That was enough for me. Hubby ordered a double with a Dubai shake. He said it was so sweet it made his jaw hurt. It was a beautiful day to sit outside in the patio, but people in their cars on the street were extremely impatient, loud, and reckless. If noise level is what you are looking for, dont sit in the patio. read more

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I got the special which was the French onion soup burger. Overall it was tasty. This spot is on the tiny side compared to others I have visited. Staff were friendly and helpful. I think the pick up window on the side is a nice touch. Overall a good experience. read more

Shake Shack Pasadena - Burgers Near Me - Pasadena, California

Had to try the new chicken sandwich based on some vids. The sandwich is big and fillings over the soft bun, it's pretty tasty. The chicken is crisp and tender and juicy inside but a tad greasy. This is not a spicy sandwich but I feel it could have used a little cayenne. read more

Shake Shack Pasadena - Onion Rings - Burgers Near Me - Pasadena, California

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Once again, I don't know why I go to Shake Shack so much when it's not even in my top 3 burger places. However, I was craving fries and a chocolate malt, so this was the closest location. There is a small parking lot which is convenient, and some nice outdoor seating on Arroyo. Service by two girls was great; friendly and receptive, and they got my order correct. I think the one girl was new, but they were both very nice! I point that out because I haven't had service like this at their other locations, so it's something I certainly picked up on. This was on Monday, March 24th between 1-1:30p. It wasn't too busy but there were definitely enough people outside as well as in. Even the other employees cleaning up were kind to hold the door open to customers as they came and went. Ate a good portion of the food in my car, and I managed to get through them while they were still hot which is the best. The only thing is that I have tried their chocolate malt previously, and I swear I cannot taste the malt. Maybe they just go light with it but with their chocolate shake being good on it's own, I'd rather save the .49 on my next craving. I do highly recommend this location, primarily due to the welcoming service from the staff today! read more

Shake shack, the burger joint that originated from the east coast. Came to this location a couple times and tried the: truffle burger 10/10 cheeseburger with the mushroom cheese patty 10/10 fries 10/10 limited time Dubai chocolate shake 7/10 I love that they don't salt their fries but I wish they had black pepper that I could mix with the ketchup. Everything was delicious, however, I agree with the other reviewer that the burgers at this location are small. There's also limited parking here, about 10 spots where the store front is, and additional 6 or so spots behind their parking lot. read more

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I just ordered 2 of the new rib sandwiches. Absolutely not worth it and completely disappointing. Do NOT order this sandwich, there's notes of pickle, Salt not one drop of ribs character. The MCRib hands down over this 20 dollar flop. read more

Shake Shack Pasadena - $20 dollars for a terrible sandwich. BBQ Boneless Baby Back Rib Sandwich - Burgers Near Me - Pasadena, California

This location has limited parking at the private lot. But there is street parking nearby, although check for when parking is allowed in the allocated times. There's a good amount of seating outside since traffic comes amd goes. They even have heated lamps above for chillier days. The service was quick for online pickup. They even have a section dedicated for online order pickup. The strawberry shake was good. They have the standard narrow straw but you can still easily drink it. The black truffle burger was okay. Flavor-wise it's great, it's a shame the black Truffle is being discontinued. The burger meat itself was just okay. But for the price, it doesn't seem like a good deal compared to other establishments. read more

Shake Shack Pasadena - Strawberry shake - Burgers Near Me - Pasadena, California

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This is only for the limited time dubai chocolate shake, it's phenomenal and totally worth the hype if you're obsessed with pistachios and chocolate. It's fairly sweet but definitely hits the craving. The only downside is that they only sell 25 a day, and it sells out within 30 minutes of opening so if you want to try it, definitely get there early!! Highly recommend read more

Shake Shack Pasadena - Dubai chocolate shake - Burgers Near Me - Pasadena, California

We found parking in the lot (it's a hit and miss depending on how busy)! We came during Cheeseburger week where Shake Shack is one of the participating restaurants that will give you a deal ($5 for a plain cheese burger)! I actually really liked the flavor of the beef and it tastes very similar to In N Out. The size is as small as In N Out's plain cheeseburger too. Their chicken mcnuggets were way too salty though so I don't recommend getting those. There was plenty of seating and I always appreciate when I can get my own water and napkins! Yay! read more

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Shake shack! I love it so much! I came once and never stopped coming back. I always get the burgers and fries. I haven't tried anything else. Besides the milkshake which is myyyyy favorite!!!!! Donut sprinkles on it. I don't remember the name of it. But omg it's so good. Service is always good, fast and friendly. Prices are fair. Indoor and outdoor seating. Parking is cool. A lot in the back or on the street. Burgers are always soft and taste amazing. I'm a fam for life. Keep up the good work. read more

Shake Shack Pasadena - Milkshake I think it's donut flavored 10/10 - Burgers Near Me - Pasadena, California

Unfortunately had a below average experience. Was expecting better. Place is very airy and nice, with glass walls with indoor and outdoor dining. Lots of choices for burgers, shakes and fries. We ordered using the app. The email confirmation said we would get a text, but we never did. Out of confusion, I asked the pick up window and all the food was sitting on the shelf. When we opened it, the food was not hot and more like lukewarm. The burger meat was tasty and good. Fries were crispy, but lukewarm and not many considering I paid $6 for it. The lemonade surprisingly had no lemonade, and tasted like sparkling water. Fortunately the manager quickly got me a new one and it was good. This location was very crowded and felt popular. I personally wouldn't go again due to this experience. They have a parking lot, but it is very small. read more

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Ate there yesterday. I had a reg Shake Shack burger my husband had a double. It was ABSOLUTELY perfectly delicious! It was SO DELICIOUS it competes with that other SoCal burger place. Both my husband and I agree we will return again and again. The people who worked there are the BEST as well! Can't wait to have another. Maybe tonight!!!!!! Thanks, Shake Shack! YOU ROCK! read more

If you are looking for a good bite for lunch, this is the spot. We experienced Shake Shack during burger month which seemed to be a great deal. The food was high quality albeit it smaller than most lunches served at nearby joints. The fries were a 1,000% better than in n out. I loved the crunch of the exterior and the mush interior. The perfect fry in my opinion. The protein style option made the burger definitely guilt free. I would definitly come back when in the area. The parking lot in the back too provides a huge incentive to visit here. read more

Shake Shack Pasadena - Burgers Near Me - Pasadena, California

The parking is small and full so we parked on the street. The building is nice and modern looking. We ordered online and picked up. There is a shelf on the side that is connected to the kitchen and that is where you pick up your food. The guy helping us was nice and fast. I got the shackburger and I would say it was actually pretty good. I also got the truffle fries and Christmas cookie shake. Both were pretty disappointing to me. Overall I would say the place is definitely more elegant than other fast food chains I've been too but the taste wasn't way better or anything. Maybe I just didn't pick the right menu items, but maybe I'll have to give it another try. read more

Shake Shack Pasadena - ShackBurger- - Burgers Near Me - Pasadena, California

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Avocado Burger(Super delicious )+ 試新野 ～ Banana Pudding Shake + Large Ginger Ale 今天即 download their App. 在 parking lot online order, 第一次全單 20% off + fountain drink $1 優惠 read more

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It's a small parking lot but I got lucky 2-3 minutes waiting and found front parking. Very clean entrance and was able to order via my cellphone instead of the kiosk since I was taking advantage the Tmobile Life free shake burger with purchase. I also got a fried chicken sandwich and no salted curly fries which were so crispy and tasty. The crispy fried chicken sandwich was so delicious to eat! Definitely recommend getting these items! Area is clean especially indoors and outdoors. Dark tone entrance and the waiting area is a bit small but the food output is quick so not much loitering around. Come and get your shake burger! read more

Shake Shack Pasadena - Christmas takeout bag - Burgers Near Me - Pasadena, California

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As luck had it, I picked the right moment to stop by to order my meal from the self serve kiosk for my family of five-to go. Soon after I placed my order, the line started building up, and the people behind me inevitably had to wait a significant amount of time longer than I did. Perhaps part of that was due to me being so slow on the computer machine as I tried to choose the correct item to align with the coupon o was attempting to redeem on my visit. The burgers were delicious, but I will say that my order of fries was so incredibly skimpy that I had secondhand embarrassment for the person who decided to serve the order like that. As someone who formerly worked in the food industry, I would've never served a menu item such as fries with the pitiful quantity that they had served me. For the $75 I spent on this meal for my family of five I feel that I should get a credit for the skimpy fries because I definitely didn't get my moneys worth. read more

Shake Shack Pasadena - Burgers Near Me - Pasadena, California

I thought the food was just ok. I don't know what all the hype is about. However, the staff was really nice. We walked here from my friend's house. I'm had a cool vibe. I just got a burger and fries. read more

The parking is pretty rough here. Their main parking lot is quite small, and if it's full you'll have to reverse back out onto the road. They do have overflow parking , but that's quite small as well. During some hours, there is street parking, but make sure you pay attention to the tow times. The burgers at Shake Shack are overpriced for what you get. To be honest, I only went because they were having a promotion on the truffle burger where the burger was essentially BOGO. That's the only way I can justify their prices! There is seating both inside and outside, with the outside seating being covered and having heat lamps. The staff I interacted with were friendly, though it did take awhile to be acknowledged at the walk up pick up window. The burger I got was just okay. It's definitely better than their standard burger, but I didn't get much truffle flavor. The milkshake was good as well, though it was kinda thin. Overall, I'll be back if there's another good deal, but otherwise I'd rather go to another burger chain. read more

We got the double shackburger and fries. It was good but the shack sauce is kinda flavorless, like it just tastes like pink mayo lol. The patty was very juicy and I love the softness of the bun. read more

Shake Shack Pasadena - Double ShackBurger, Fries - Burgers Near Me - Pasadena, California

April 29, 2025. Seriously overpriced and absolutely nothing special about this burger place. In Pasadena today to take care of some business. We tried this place for lunch. We've never been before, but heard of the name. you've got to be effing kidding me? people actually like this place? and think it's a good value? Incredible. Absolutely incredible. Ordered a hamburger, order of french fries and a small lemonade. $20 out the door. You have got to be kidding me. Food quality nothing special at all. Actually, the hamburger was the size of a slider. If you can actually believe that. This place is an absolute joke. I can't believe the creators of the Shake Shack company think they've got something great going here. Gotta be young people that started this company that are just ignorant and don't know any better. Should've gone to Lucky Boy down the street. At least you get value and quality for your money. And not minuscule portions like this "trendy" joke shake shack place is. Photo below of my lunch today. If you can believe they charged $20 for this out the door and they probably think that is a fair price. Unbelievable. Never again will I come here. read more

I came here because I got a T-Mobile Tuesday coupon! I ordered a Shak burger and French fries. I got onions and pickles added which added a nice crunch to each bite. It's a solid burger but not the best I've ever had. It's a bit pricey with a la carte style but it's a decent meal. If you love crinkle cut fries I'd definitely recommend trying them. They're not soggy and have a nice golden crisp. read more

Shake Shack Pasadena - Crinkle Cut Fries - Burgers Near Me - Pasadena, California

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In the area for a college tour and we stopped here for some lunch. Order from a kiosk if you have a card. Selection of food I believe is just the right amount to choose from. Waitress was super nice and brought out our food super fast. I had the chicken shack and I loved it! I really loved that the buns were cool but the chicken was hot! Fries were crispy and hot. The lemonade was refreshing and cool- didn't make me pucker so hard. I had a sip of the raspberry lemonade and that was a 5 star lemonade! There's inside seating and outside seating. Parking lot is small but you can park on the road as well. Great vibes! Definitely would eat here again read more

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I am always guided by two things when I evaluate a restaurant experience. Customer service and the quality of the food. I've only been to this location 2 to 3 times, so please keep that in mind if you are thinking of stopping by Food quality The food quality here is amazing! There are consistent with their meat patties, and they also ensure providing variety for those who are looking for other options. Just with the food alone, I would strongly recommend this location! Service This is where I can't stop raving about this location. Like I said earlier, I've been here a few times only, but each time the service just seems to get better and better. Tonight's my wife and I were served by Ray and I gotta say, he is perhaps the best staff member I have ever engaged with at a fast food restaurant. Not only did Ray answer our questions, but he also made recommendations that were amazing! If you are looking for consistency with food and a good experience, you have to stop by this place! read more

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I've eaten here a couple of times. The last time, my burger had small bits of hard gristle in it. I had to spit out gristle after each and every bite. I've not experienced this at any other burger place. For me, there's no point in having fresh ground meat, if that meat is inedible. Take some care and pride in the preparation of your food. read more

Ordered but I cancelled upon the BOGO was not reflected. But the refunded money not onto my account. Here's deal.: Your Order: # 38708644954341385 Shake Shack Pasadena 750 S Arroyo Pkwy, Pasadena, CA 91105 Find Your Pick-Up Type: Indoor Pick-Up We'll text you when your order is ready. Head to the pick-up area (or window) to grab your meal. If you haven't received a text within five minutes of your selected time, check in with a team member. Drive-Up Window Arrive at the pick-up lane at your scheduled time, and we'll hand your order to you at the window. Delivery You'll receive a text with a link to view the status of your delivery. Need help with your delivery order? Use the Help feature from the order confirmation page or call (866) 987-3744. Need help? Find the answers to frequently asked questions and get in touch with us here. 2 x SmokeShack® 1 x Double (2 x $12.99) = $25.98 1 x Utensils Opt-In SUBTOTAL $25.98 TAX $2.73 TOTAL $28.71 How'd everything go? Let us know by completing this brief survey. read more

I wanted to give Shake Shack a second chance after bad experience at the Santa Monica location. I ordered a Shack Burger (with pickles and sliced onions added) and a side of fries. I placed my order online to be picked up at Pasadena location. When I got there, it was very busy. I got my order when my name was called, and decided to eat outside on the patio. All tables were dirty so I cleaned the table and tried not to worry about it too much. I bit into the hamburger and... tasted peppers. What in the world! They were finely chopped so I couldn't eat the burger (I dont like peppers in any size, shape or form, including the smell lol). The order of fries was small and very greasy. I also had to go back to ask for napkins as there were none in my bag. I'm not sure if I'm ready to give Shake Shack a third chance at this time. It may be a while... read more

Shake Shack Pasadena - Shack Burger ($7.29) with side of fries ($4.19) - Burgers Near Me - Pasadena, California

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