Normally, I wouldn't get so mad about a messed up order, except this time it's personal. I've had the worst flu or something equally as worse than death and haven't been able to eat or keep anything down for two days... Sorry for the graphic image there, but I want all of the readers to feel me on this. I ordered a Philly cheese steak NO ONIONS or PEPPERS you even confirmed twice "bro" then I get home take a bite... Huh?! What's this?? A pepper?! Come on dude it doesn't get any simpler than that... Note to the judge mental, chubby little prick of a guy who rather than concentrate on my, oh so simple, order: talked shit about someone who was turning in a resume. Ok, so maybe the kid could've taken his lip ring(s) out first and maybe should've said bro thirty times less, but hey at least he not out robbing people, right? Oh, and was it really necessary to comment on how weird it is that a mother and her son get the same thing every time? Is that really hard to believe? Really? It's not like you have the best menu items. Next time! If there is a next time... Pay attention and don't over think it "bro". read more

The place is always dirty. This is the third time I have had to bus and wash my own table and it's still sticky. The kids behind the counter don't do proper hand hygiene. They take money, touch their hair, faces etc. then put gloves on. When you don't wash before putting gloves on you put germs all over the gloves then touch food. You might as well not wear gloves. The food is fresh but I don't order. My husband always gets food, but based on the cleanliness I usually don't order, I go elsewhere. Please manager, review proper hygiene, gloving, etc. someone is going to get sick. read more

One of the best sandwiches shops that prepare your food to order. No pre sliced preprepared cold cuts. Deli style, fresh and served right. 5stars read more

The employees here need to be replaced. Super unprofessional, mimicking and mocking customers as they order and they think we cant hear them under there masks. Maybe if you wore your mask above your nose it might block the stupidity that comes out of your mouth. it sadness me to write this but as a corporation, it would be pleasant having some hiring standards when it comes to your employee's. At the end of the day they represent YOUR company read more

Worst customer service with attitude today at 640 ish . I wasn't sure if she was training new employees but I'm long time customer and from my experience I always get the same thing and the way she was training them was wrong and argued with me when I told her how I would like my sandwich . I have never had a argument before about how I want my sandwich made with employee . When I said no bacon .. she put it on anyway and when I mention it again she put the mayo covered bacon back into bacon pile which isn't health protocol. I wouldn't care this much but that was not called for at all . Just wanted sandwich not a lecture . read more

Great meatball sub. Meat was very tender. I ordered a large and saved half for the next day. Mmm so good. Service was fast and efficient.

Been to Jersey Mikes, worked at Jersey Mikes, and have been a shift leader at Jersey Mikes. This location is gross. Meat case wasn't stocked nor nicely presented. Meats that were prepped for slicing in the meat case were sloppy and just thrown on the tray. The slicer didn't change the setting between slicing the cheese and the meats (getting ripped off on my sandwich), the lines was a MESS. Also, my sprinkler was rude and didn't do Mikes way properly. Sad store that gives the company a bad name. Your attempt to rip me off, failed. You only get two stars cause the slicer was talkative along wth the cashier. Other than that, this store doesn't present the company in a positive manner. read more

Great service and a great product! I love the veggie and they are thoughtful enough to slice veggies and cheese on a different slicer for me so it doesn't get "contaminated" because I'm a vegetarian but my boyfriend isn't. His favorite is the Italian #13. read more

Jersey Mike's Subs - Mini tuna! - Sandwiches Near Me - Pasadena, California

Mobile phone was not ready when I came to pick it up, had to wait and then I was given the wrong sandwich. Not organized and they do not care. read more

Best costumer service! They are always so nice and willing to help! Love the quality of the products they use in their sandwiches as well! read more

Very busy. However I ordered my sandwich online, and it was 15 minutes past the pick up time and it wasn't being made :( will not come back just because it's not a fast place, only go if u have time to wait awhile:) read more

Terrible location full of miserable unwelcoming staff, rude employees, bad customer service and slow speed.

I have only ever oreder online from this location but this afternoon me and my wife came across a wonderful crew with a great disposition. Managed by an incredible sandwich Artisté (NOT to be confused with those "sandwich artists") named Deaje. I saw how she made the sandwich before me and instantly knew the talent I was dealing with. I need to make all my sandwiches from now ON!!! Everybody thst was working the afternoon shift on Wed Nov 11, 2020 needs a raise. I usually say I am goin to write reviews a d never get around to it. I wrote it right away... THAT should tell you of the wonderful crew you have there. Bless G. read more

Such a great fast food stop !!!!! Good quality food to enjoy. Staff is wonderful and very commutative!!!

When I went into the store I was greeted so kindly and cheerfully. The workers was so patient with me and one of the employees, Duncan, worked so diligently to make sure everything on my sandwich was the way I wanted it to be. The music choice and service were both fantastic and I will continue to return to THIS location! read more

First time trying Jersey Mike's on March 28th when all proceeds when to charity. Ordered the #8 Club Sub in Giant to share with my SO. Great tasting, very fresh and definitely filling. Customer service was pleasant which is always appreciated. I'm looking forward to trying other subs on the menu. Yum! read more

LOVE this store! No matter how busy they are they're always personable and friendly! Not to mention the food is amazing and fresh! Gotta come earlier to try the rosemary bread. read more

RUDE staff. GO TO Which Wich just down the street where they treat people way better. You will enjoy your meal much more instead of taking your lunch time to write a bad review on Yelp. Customer service is not this stores strong suit. If you are craving Jersey Mikes, go to the South Pasadena location on Fair Oaks (much nicer people). It's a bit further but worth it so you don't have to deal with the -------- at the Lake location. read more

Pretty clean place Funny, quick workers Bomb bangin' food! Bf and I ordered their Chipotle Cheesesteak..mmm. We were both going to get the regular size, but the worker insisted us to get their giant sub (15 inch) and split it in half. Cheaper, and a tad bit bigger sized. I'm definitely okay with that! We also got it on wheat bread, and it went perfectly with it. Loads of cheese, onions, and deliciousness! We also ordered their chili, and it was..okay. Nothing amazing. They asked if we wanted cheese and onions on top..and of course we did, psh. The cheese was ridiculous to try to chew off while eating the chili! The cheesesteak itself was of course yummy. Perfect amount of that chipotle mayo, and their bell peppers and what not. Lurve this place :D read more

I'll start this off with a little note to fellow reviewer Brian K: Mind-numbingly slow service? Of course it took you no time to write your review. It was two sentences long. Two! Sure, service here can be a bit spotty if they're busy, but that's anywhere. I guess we can just chalk it up to hanger and move on. You've embarrassed yourself enough, sir. Now onto better things... Like the sandwiches. Oh, Jersey Mike, your sandwiches. They're balls out amazing every time. I order the Club Supreme Mike's Way and it never disappoints! Definitely recommend ordering online and then picking up at the store -- you beat the line and the order is right every time! There's a tiny parking lot in the back of this location. Take advantage as it's way better than struggling to find parking on Lake Ave! read more

Nice people, clean store, with good service, and a Great Roast Beef Sub Mikes Way! Its the best Sub here, I order it every time I come in. They roast their own beef in the store a nice med-rare, not that pre-cooked stuff that tastes of chemicals you find in most shops. Give it a try Mike's way with chipotle mayo and pickles you won't be disappointed! read more

I like this place because of their fresh cut meats and fresh bread.....I also like that's its simple and it's tasty. You can't go wrong with a sandwich but you can always PIMP a sandwich- meaning it could use more than just lettuce and tomatoes!!! I love that they put oil/vinegar salt/pepper... but remind them to just put a small amount of oil...or you will have oil running down your elbows!!! I've notice over time service hasn't been as great as when it first opened!!! mistake #1 having too many young clumsy guys working there (come on is just a sandwich boys) it takes more skill to tie a shoe!!! mistake #2 Manger (older man) can be extremely rude/demanding to his employees and clientele Positive note- employees are very clean...as i sat there i saw one of them mop the floor 4 times!!! i was amazed!!!! read more

I had a horrible experience at the 122 Lake ave Pasadena store I chose to eat every day , I might skip a day or two a week , the manager Deja disrespected me by violently grab the meat off a sandwich due to her misunderstanding what kind of sandwich I wanted something she clarified by saying she didn't hear me because of my mask but the damage had already occurred , she and other employees refuse to tell me she is actually the manager and when I Got home my tuna had heavy mustard in it when I never asked for mustard and I believe that was malicious done to me ! Not funny during a pandemic ! What else are they capable of doing if my everyday visit got me that treatment . Six employees were turned on me by Deja and I'm a local business owner. Beware ! 122 Lake ave Pasadena read more

Ive been coming here for about a month now. Ive been here over 10 times already. I keep taking new friends, and i cant get over how great it is. The staff is super friendly. The food is Ay Plus. Um...What about a $5 footlong from Subway? Ill pass...Id rather pay over double and have a quality sandwich thats sliced in front of me and tastes like it should. I think im gonna go have an Italian tomorrow. read more

This place definitely hit the spot after sitting through a 4 hour exam. The sandwiches comes big and are your standard fare. More than anything else the ingredients are fresh and service is great. I want to come back and try the Philly, as I saw two burly gentlemen come here and destroyed one large each. Everything came out to about $10 with a drink which sounds a okay to me. Parking in rear. read more

So far, I'm not impressed with Jersey Mikes -- which is disappointing because I'm from Jersey and I miss good sub sandwiches. The sandwiches are good, but pricey. It's really the customer service that I've had a problem with. My biggest problem with them is that they advertise free delivery. Yet the three times I've called, I've gotten three different excuses about why they won't deliver. The last time I was told that there is a $50 minimum on delivery. When I pointed out that their menu makes no mention of such a minimum, the person on the phone asked the manager and responded something to the effect of "the manager says that's the rule now." It's bad enough that this business advertises something it apparently has no intention of delivering, but to be rude on top of it is absurd. I hope this place gets its act together because I want to keep going there. read more

Gave the cheese steak a try. I normally, don't try cheese steaks outside of Philly. Well, I probably won't be ordering one again, but I'm probably pickier than most on this. Once again, I think it's the bread that's throwing it off for me. I would go back for the Italian. Oil, vinegar and the crushed pepper mix; it's the way to dress a hoagie. I'm also a big fan, if only because I noticed today they have Tastykakes. Now, if only they'll get some Herr's chips and I'll be in heaven. If you sign up (http://jerseymikes.com/emailclub/?ref=banner092011) you get a buy one get one free coupon. read more

Very friendly employees, great sandwiches. The problem is the overhead radio station or pre-recorded music with the voiceovers. BAD! Very loud, very obtrusive, very annoying. It's even playing on the patio outside in the front! It needs to be turned down and you need to turn it off outside. Can't believe I have to tell you this. read more

Stop using "sir" and "ma'am"!!!!!! It's not disrespectful or impolite to not address someone as sir/ma'am. HOWEVER, IT IS COMPLETELY DISRESPECTFUL AND RUDE IF YOU GET IT WRONG!!!!!!!!!!! Who cares what the sandwich tastes like when the asshole at the counter calls you ma'am? read more

Tonight is my FIRST time ordering Uber Eats (7:40 pm) and after I placed my order, I called the store to verify they got the order and to ask for light sauce on my wrap sandwich. (Expected delivery time: 7:55 | Latest delivery 8:10) The guy that answered verified the order and said he was making it. It was supposed to be picked up by a girl, Jessica, and I saw on the app that she was waiting on the sandwich and after 15 min she was no longer my deliverer. I called the store at 8pm to verify the order left. The same guy answered and said "the wrap hasn't gone out yet". Weilin was my now new delivery guy and it was finally delivered at 8:23. When I got the order and opened it, it was the wrong sandwich. ‍ I mean, c'mon Jersey Mike's! I've never ordered from Uber Eats before and decided to go with Jersey Mike's, which is 1/2 mile away and I have only eaten Jersey Mike's 3 times in my life. I called twice to verify my order and it was late and still wrong. Not ordering from Jersey Mike's or Uber Eats again. Addendum: I took my incorrect order to the store just before they closed. I could see exactly what the problem was. There were 3 guys there and was 1 guy working (making sandwiches and serving customers) and 1 was taking his time cookin a sandwich and blaming another wrong order on the guy making sandwiches. Then there was another guy that initially was chopping up meat with 1 glove on and then once he was done, he leaned against the cutting board and stood there for 10 minutes doing nothing while the main guy helping customers was doing, what appeared to be, his best to keep up with the 6 customers in the store. Didn't look like any manager was there. Another worker came in out of uniform and walked behind the counter as I was leaving. He wasn't helping, but talking to the other employee leaning against the cutting board. Maybe they need to hire some new people. read more

Best Jersey Mike's within a 20 mile radius. Went on a wednesday night, 10/27/21, staff was super nice. Can't say the same for other locations. Super professional and sandwiches were made with utmost care. Thanks guys. Made my night. read more

I always saw commercials on TV for this place, but never knew they had locations in LA until recently. While walking around Pasadena, I was happy to have come across this Jersey Mike's and excited to give it a try. We got a mini Jersey Shore favorite "Mikes way" and a large Jersey Mikes famous Philly. Both were good, but I recommend the Philly. The only downfall are the prices, a bit steep compared to other places. I don't think I would drive out of my way to eat here, but if I'm in the neighborhood I might consider stopping by. read more

Its raining today, so stopped for a quick sandwich to go, thinking I could be in and out in 5 minutes. No such luck, it took 23 minutes to get a sandwich to go! I work 1 block away, eat lunch out everyday. I won't ever go back here. The team was working hard, but 1/2 the sandwiches they were making were for "to go" orders. So the line was getting longer and longer as we all waited. Why would you focus on "to go" orders when you have 20 people in line staring at you to make their order? read more

Jersey Mike's looks like a promising option for sandwiches, with a friendly staff, largish menu, and seemingly fresh ingredients. The cold sandwiches come "Mike's Way" by default, which means lettuce, tomato, onions... and LOTS of oil, vinegar, and spices. I watched them really douse several sandwiches with the O&V (to a point I deemed excessive), but I suppose "Mike" is the expert... I'll have to try it before making my judgment. Unfortunately, I opted for the #18 Chicken Parm instead. I'm a big chicken parm fan, but this really wasn't my style... instead of a chicken cutlet, the chicken was cut into very large (1.5"-2") cubes that didn't lend themselves to eating in a simple manner. Because there were only a few large cubes of chicken in the whole sandwich, most of my bites were just sauce and bread, while those bites containing chicken were tough to wrap my mouth around. Maybe I'm not used to the Jersey style, or maybe Jersey Mike's just doesn't specialize in chicken sandwiches--I'll have to update my review after trying a cold sandwich instead. The quality of the bread and meat was fine though, and I saw enough good looking sandwiches go by while waiting for mine that I'd be willing to give them another try... ------------------------------------------------ UPDATE: I went back today for a cold sandwich (#13 - Italian), and I'm very glad I did--I enjoyed this sandwich much more than the chicken parm. The italian had good portions of thinly-sliced meat, fresh produce, and delicious seasonings... I definitely recommend going "Mike's Way" on any cold sandwich! The O&V aren't overdone at all, and it added a nice flavor to the medley of meats and cheese going on in my sandwich. The only drawback was the price (~$8 for a regular), but it was a great sandwich nonetheless! read more

Came in twice now. Got the Philly cheesesteak each time. It's a great sandwich. Place is clean, employees are friendly... But either clueless or just trying to act natural when customers have been sitting around for 25 minutes to get a sandwich. That is the big problem with this place. The first time I visited, I waited for a little more than 20 minutes to get a sandwich. The second time I visited, it was a little more than 25 minutes. On my second visit, other people who ordered after me were getting their sandwiches before me. I sat waiting like an idiot with absolutely no acknowledgement from the cheery employees. Good food, very slow service. If you're on your lunch break during the week, head over to the other sandwich places across the street, I forgot the name. There's also a Togo's too, right on Green. read more

Jersey Mike's makes Subway look like a garbage dumpster. I am not always a huge submarine sandwich fan, but Jersey Mike's does the genre right, even if it's a chain. Good portions of tasty meat. read more

do not come here ! very terrible & rude customer service from these females here . if u dont like your job then go work at a warehouse where your customer service is not needed. read more

I've seen a branch while I was in Westwood a while ago, but never really entered, just because one look at the price and I was running away to Pastagina (which is now closed..) I was craving something different, something new, and decided to give this place a try. And for some reason, I always thought Jersey Mike's served different kinds of sandwiches, and for some other random reason, I always thought they had a po' boy sandwich, which made me want it even more. Walked in and saw no po' boy sandwich, so I ended up getting a random sandwich off their best seller, the Chipotle Turkey sandwich. Price was a little steep, about the same price as a Vons sandwich, and about the same size. The pro: they cut the meat in front of you, with an actual deli slicer. The con: VERY limited to what you can add onto the sandwiches, in terms of vegetables, and I usually load up the veggies. Overall, not too bad, but I would probably prefer Subway or Vons. read more

I don't get it....although a lot of people seem to! The line was so long with customers that was eager to get there hands on one of these sandwiches...! The average price was $9 a pop. I had the cheese steak & my wife had a meat ball sub... It wasn't bad but, it wasn't 9 bucks... "Philly's Best" versions of both sandwiches is in my opinion much better & cheaper! I can't say I won't give "Jersey Mike's" another go round but, I'll probably try a cold cut next time...! *great low key place to catch a game read more

Yum! I'm definitely a fan. I've only gotten one sandwich from here (because I can't stray away), the roast beef, turkey, bacon, made "Mike's way" with banana peppers. The meat and toppings are always fresh, but I wish the bread were consistently fresh. I've had it when it was soft and fluffy, and again when it was stale. Also, I wish there were organic soda and juice options, or perhaps vintage/nostalgic sodas. Just a thought. read more