I brought my 2019 Honda Accord to Fix Auto Lancaster after a hit-and-run and working with Stephen made the whole process incredibly easy. Honestly, bringing my car here was the least stressful part of the entire situation. The team was fast, communicative, and did an amazing job -- my car looks like nothing ever happened. Stephen and the rest of the staff truly went above and beyond, and they worked quickly and seamlessly with my insurance. On top of the great service, the shop itself is very inviting and even has a coffee bar inside, which was a nice touch. I've definitely found my go-to body shop in town and would absolutely recommend Fix Auto Lancaster. read more

Fix Auto Lancaster - Store front - Body Shops Near Me - Lancaster, California

Did an amazing job on my Tesla. The team was professional, efficient, and exceeded my expectations. I highly recommend this business.

Fix Auto Lancaster exceeded my expectations. From the moment I arrived, the entire team was welcoming and professional. Stephen was incredibly helpful throughout the whole process knowledgeable, honest, and really went the extra mile to make sure everything was done right. Jessy, the mechanic who did the actual work on my Tesla, did an outstanding job. You can tell he takes serious pride in what he does. The quality of the work, the attention to detail, and the level of care really added value to the whole experience. The shop itself has an awesome, industrial vibe very hands-on and built around craftsmanship. It feels like a place where people truly enjoy what they do, and it shows in the results. I drove 2 hours to get here, and I'd do it again without hesitation. If you're looking for a Tesla-approved body shop that values both your time and your car, Fix Auto Lancaster is the place. Big thanks to Stephen, Jessy, and the whole crew. Highly recommend! read more

Fix Auto Lancaster - Metal work of the glass and door - Body Shops Near Me - Lancaster, California

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Went here a for a collision repair obviously and had a duffle bag of clothes and expensive hats and a brand new pharmacy complete skateboard with brand new tie dye wheels and independent trucks, the works. So well over 500$ worth of my stuff in my trunk and when I got my car back. I didn't think to check but my stuff was all gone. Even if they're no responsible for lost things everything is free game like they should have taken my back seats too right? Don't come here these people are thieves read more

Horrible shop do not go to them they lie to your insurance company and there shop work is rushed and poor stay away from this shop beware of this horrible body shop read more

Literate my car brand new, friendly and fast service. Esteban and his team are amazing

Andrew at Fix Auto (used to be Westside Auto Body) is a Stand Up and Honest guy and easy to work with. 4 years after doing quite a bit of collision repair and painting on my 2016 Dodge Challenger Hellcat. I had a bit of clear coat peel on the plastic bumpers.He immediately stood behind his work which has a lifetime warranty and went above and beyond with sanding, painting and clear coating front and rear bumpers with no charges at all. They matched them perfectly and and the car looks amazing again. Highly recommended! Lawrence Barker read more

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These guys are a hidden gem. It's rainy season and the bottom plate of my Tesla was ripped off by mud and they were able to get me in quickly and get my car repaired asap! Definitely stop by for any auto body needs. They are a shop that cares about their clients I would recommend them to anyone read more

Fix Auto Lancaster - Lobby - Body Shops Near Me - Lancaster, California

FIX AUTO continues to impress. This was my second time bringing in my Tesla Model X, and just like before, the service was excellent. They handled a scratch and dent repair with great attention to detail, and even cleaned the car before returning it. The staff was professional, kept me informed, and made the whole process smooth. I won't take my car anywhere else. read more

My experience with Fix Auto has been very unpleasant, to say the least. I had very high hopes and faith that this body shop would repair my car in an efficient manner but repair took over a month, and my pick up day continued to be pushed back past the provided 12 day repair time. As my pick up day approached, I would call the office for updates and would not receive clear answers on the status my vehicle. The receptionists at the front desk appear to not know what is going on. I received a text to inform me my vehicle was ready for pick up, and when I called to confirm they did not give me a clear answer. I proceeded to call an hour before closing time for an update and they couldn't confirm or deny whether my vehicle was ready. I then receive a voicemail after their closing hours to provide me with an update. I had to reach out consistently and continually ask for updates because Fix Auto would not do so. Once I received my vehicle, I found a receipt for Jack in the Box, during the time my vehicle was getting "fixed." I do not appreciate having my car used for joy rides or as convenience for someone else to grab food during their lunch break. Not to mention, my gas tank was on empty when I received it. Who knows how many times my car was used for "lunch breaks," but it is unacceptable. This company needs to do better. I'm very unhappy with the lack of communication and honesty. read more

Fix Auto Lancaster - Receipt inside vehicle. - Body Shops Near Me - Lancaster, California

poor craftsmanship at this shop stay away poor value they void there lifetime warranty beware of the lies in this shop

Great customer service, did a fast and amazing job fixing my door handle, gave us cold water while we waited outside.

My car was in the sand storm we had February 15th, 2023. I was happy and felt very assured with Stephen and the rest of the team at Fix it Auto in Lancaster. it was a very large.job to do and they were so kind and kept me up to date and informed every step of the way. it took over a month to get everything due to the amount of damage done to my entire vehicle, well all but the rear tailgate. thank you Stephen and team. read more

Fix Auto Lancaster - Body Shops Near Me - Lancaster, California

This shop is great, my car was involved in an accident, they got me back into my car within two week my car looked brand new and amazing customer service. Angie and Stephen were great as they communicated the entire time my car was in the shop. read more

Amazing! If you're looking to get your vehicle repaired without having to deal with any back and forth or worry about quality please go here. The team was super professional and attentive. My car looked amazing when the repairs were complete. Good as new. They kept me informed throughout the entire process and were very quick in completing the required work. Five stars for these guys! read more

Fix Auto Lancaster - Tesla after repairs. Looking brand new again! - Body Shops Near Me - Lancaster, California

I was referred to this company through my insurance after a car backed into me at the av mall causing damage to both passenger side doors. I was a bit wary of the location but upon entry to the office it was clean and updated. The staff greeted me immediately, went out with me to look at my car and answered all my questions. They even contacted Enterprise rental to shuttle me to p/u my rental car. Throughout the repair process I received text updates keeping me in the loop on the progress of my repairs and the estimated completion date. My repair finished a few days ahead of time and I was able to leave my rental with them when I picked up my car. I didn't compare quotes with another company as the cost was covered, so I can't speak to how competitive their pricing is, but the amount seemed reasonable for the required work. Also, they seem genuinely straightforward and trustworthy. Now I'm back to driving excitement in my Nissan Altima ! read more

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I had a repair on my Tesla done here based on my insurance coverage. I couldn't be more pleased! It came out better than I got it from Tesla Burbank, no joke. Plenty polite to add! The team of folks here kept me in the know about everything and always on top of it. Cannot recommend them enough! read more

I took my 2013 CTS Caddy in for an estimate and it just so happened that they were able to take my car in immediately. Not having and appointed ride home at last minute, they even offered and gave me a ride home. My Caddy was fixed in just a couple of days. They did a wonderful job matching paint and repairs. Couldn't beat the price for the awesome job they did! Loved the shop...awesome metal work inside and on the door. Very cool. The owner and staff were excellent!!! I was a very satisfied customer! read more

Came in under recommendation from Geico Military and Fix Auto did not disappoint! My car looks amazing. My parked car was hit by a car going in reverse. The pictures say it all! They match the paint perfectly! They gave me status updates every step of the way and finished waaay before the scheduled date, they even detailed my car as well! Service was phenomenal and employees are amazing! read more

Fix Auto Lancaster - Before - Body Shops Near Me - Lancaster, California

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Best service ever!! From the consultation, repair, and time management, Carlos and his crew had my back and my husband's. I appreciate them!! read more

Took my 2022 Honda Accord for a hit and run to my left side ... these guys provide excellent work car looked amazing when they finished it .. I will definitely be returning if I ever have another accident .. kudos to Steven and Esteban for their customer service .. Quality work , very happy customer read more

Super impressed with this place. I crashed my 2020 Acura TLX PMC edition on December 1 and just picked up my car on the 23rd (available for pickup 22nd). I was given a pickup time of Dec 30 so they finished early. We worked with Andrew and Melissa who are absolute professionals! They kept us up to speed every step of the way. Now to the car... I wasn't excited to get my car back but after looking at the craftsmanship and driving it around for a bit it's almost like nothing happened. The drive was great, the repair great and I couldn't be more satisfied. Reason behind the length of repair was because Andrew made sure to keep my car parts OEM due to the newness and uniqueness of my vehicle. Great work guys, thanks for taking pride in what you do! read more

Fix Auto Lancaster - Before - Body Shops Near Me - Lancaster, California

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On March 5th I took My Honda HRV for repair of the splash guard that was damaged by an object that fell from a truck on E. Ave. M. I was referred to them by my insurance AAA. The next day, March 6th, Fix Auto called me and asked if I had my car serviced lately, I said yes about a month ago. Well so happens that the place that did the service did not put all the screws in that holds the cover in place and thus, the flying object knocked it loose. 1 hour later it went and picked up my car. They had put new screws to secure the cover and even did an alignment on the car at no charge!! For the life of me, I do not understand the bad reviews that have been written?? I am very thankful for Fix Auto and their honesty and reliability and professionalism. Sincerely, Herman G. read more

If you like being OVER PROMISED and UNDER EXPECTATIONS this is the place and they will ACCIDENTALLY over charge and get your deductible "wrong" amazingly all "errors" favored them. It's sad because some of the employees who I believe to be honest and hard working cringe when I was being told these "errors" read more

I took my car to this shop a they were very polite and offered me a bottle of water Then I was told that I needed to leave vehicle there for a couple of days because they expert needed to check my vehicle. I then received a phone call with the estimate for the parts and labor. The gentleman said that to remove the parts alone would cost me $1,000 and the parts would cost me $2,000. I was in shock when a guy by the name of Carlos became upset because I told him that it was just too much money for the labor. I refused to have any work done and I told him that I would pick up my car the next day. I get there and when I opened the back door to put my things on the back I noticed that my umbrella was stock in the middle of the seats and I couldn't get my umbrella unstuck. Because they had put in back seats down and someone had put my umbrella between the seats. I quickly went inside their office to ask a man with no hair to help me remove my umbrella because I couldn't remove it because it was stuck. I asked the guy without any hair....Why are the back seats down? Then, he said....the seats needed to be removed because the technician needed to check under the seats for the problem. I responded by....I see but what I don't understand why is my umbrella stuck in the middle of of seats? I tried to remove my umbrella but it was really stuck in it, that I had to go back inside their office and the guy without any hair was able to remove my umbrella but when he forcefully pulled it out, my umbrella bent over and broke. Then I told him that I believed that someone had done it on purpose because I had told another guy that I thought that the estimate was just too expensive. The guy said..."The parts will cost you $2,000 and $1,000 for the labor. This is when I said that I would not let them do any work on my car because I thought it was too expensive. I didn't have this kind of money. I think that these people thought that I was probably seating down on a pile of money. I truly believe that someone from this shop put my umbrella in the middle of the back seats which were down and the umbrella was right in the middle of the seats and when the guy pulled out my umbrella it got bent over and broke. Then, I told the guy without any hair that I thought that it w very unprofessional of whoever did this evil wicked action against me by sticking my umbrella between the back seats. The man who works there did this evil wicked deed (action) against me. I would never recommend this place because if the man who did this to me, then they cannot be trusted in my book but are evil. They pretend to be nice but if you tell them that you believe that they are just to expensive and that you do not want them to do any work on your vehicle, this is the kind of deeds this person would do to you. The guy without any hair didn't care when I told him that someone had done this evil action and in the end the guy without any hair ended up breaking my umbrella. I didn't want a new umbrella but what I didn't like was the evil wicked deeds (action) this other man had done. I was sent there by my automobile insurance and I told my insurance what this evil wicked man had done to my umbrella. I will never recommend this shop. NEVER, NEVER!!! I know that the LORD GOD ALMIGHTY punishes evil wicked men, I know that he does. read more

So impressed with this place. They were recommended by AAA. Thought my car would take around a week, but they only took 2 days. They cleaned my car inside & out....while cleaning my car out, they found a ring I thought I had lost...Super honest & friendly!!! read more

Fix Auto on Trevor ave and Ave I. Is a great place i took my car to get the bumper fixed and they did a great job they are very kind and welcoming and they actually care for your needs i will be taking my other car to get painted and will be recommending my friends and family.Thank you'll very much read more

DO NOT TAKE YOUR CAR HERE!!! Owner Mike is disrespectful. They will damage your car. They will blame other people and they will not fix your car. I brought in my 2022 Lexus with bumper damage. Originally total was a certain amount and then when the bill came they told me it was going to cost more. They told me bill was going to be $1815 and they wanted to charge me $1966 the day i went to p/u the car because on the estimate "they forgot to add a sensor on the estimate." I paid cash not through insurance. I rented a car for the week they had my car. When I received my car I noticed the lining of the car was off, the lights were not aligned and there was gaps. The shop told me to bring the car in and they would fix it. I took the car back and they called me an hour later and told me the car was fixed. I went back and the lining was still not aligned and there was gaps. He told me to leave it again and they would fix it. They call me couple hours later said it was done and i come in and it is still not fixed. They now wanted to keep my car overnight to just remove the whole bumper to see what was wrong. During this time I noticed the paint was chipping, paint was bubbling and there was over paint in some areas. The guy told me they had to fire the painter that week because he was not doing a good job and they would fix the paint. The next day the shop calls me and states the adjuster missed something on inspection and they wanted to charge me an ADDITIONAL $925 because there was parts that were missing and still damaged on the car that they told me was already fixed. I told them I guess I have to do what I have to do but this is their mistake and now im paying for it. The worker was apologetic and even stated "this should have never happened" I don't know why they would charge me additional money for their mistake. They also sent a new estimate which they tried charging me labor for as well after the guy said I would not have to pay for labor since this is their mistake. I rent a car AGAIN for a week they had my car. I finally pick it up and they say it is ready. I pay more money and I take it home and 2 days later my bumper pops off and is hanging off on the left side. I send the shop a picture and they say bring it in and we will fix it. I bring my car in and he has the car for a full day and calls me at 5pm and says the car is done. He says " he car is done but it is still not aligned perfect. I know it's not 100%." I get the car and it still not aligned and the gaps are still there. He tells me to bring it back but at this point I do not want to. I take my car to get serviced at Lexus and they asked me if I did anything to my hood and I said no and they said the hood is damaged and one side has a bigger gap then the other side. I did not even notice this damage until Lexus pointed it out to me. I call the shop and request a refund. The owner Mike calls me and on the phone laughs and states I don't know how you are asking for a full refund. He requests to see the car himself. I bring the car to his shop the next day and he is rude. He keeps speaking over me and at one point he says I can offer you $1000 or I can shake your hand and walk away right now. I asked him for a refund of my bumper because this bumper is not the right bumper for my car and the extra money I paid for the second repair. He said this is a minor damage why would I pay for the bumper. I said if it was minor then why has it not been fixed. Mike the OWNER then puts his finger in my face and while the person im with is requesting to speak to the original guy that has been working with us he starts getting loud pacing back and forth and screams "hey bud" so we will stop talking and like he was going to do something. I walked out of there with nothing. Do not trust them or take your car to this horrible place. You will regret it. read more

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I hit a pothole in my 2016 Toyota Corolla which caused damage to my vehicle. After taking it to several shops including the dealership, none of them were able to fix my vehicle. Fix Auto was able to figure out what was wrong with my vehicle and fix it faster than the estimated date. The staff there is amazing and kept me informed through the entire process. Don't hesitate to bring your vehicle to Fix Auto. read more

This was my first time going to a body shop and everyone there made my the experience very comfortable and welcoming. I was informed with every update on my vehicle and not only that but when it was time to pick up my vehicle, they washed my cleaned my car as well. I would definitely recommend this repair shop to anyone! read more

This business has been on the scene since 1978 and that means something. It means the people trust them! My experience with my Ford Transit: The customer service was Spectacular. The work on my vehicle was done on time and they stayed in communication via texts. The Workmanship is Amazing - I had an AA club claim (all AA club members should go here) and Andrew even fixed some areas that weren't part of the claim on his own time. Kudos Andrew! The Attitudes of the staff Enthusiastic! Mellisa is very knowledge with a great attitude and warm smile. She processed my paperwork very efficiently and I like that! What else could I Ask for? Oh yes add rental car coverage to my policy! Thank you guys your work is appreciated! read more

Great, reliable and quick service. They go above and beyond to insure great customer service!

This is my second experience with Fix Auto Lancaster with my Tesla, and I continue to be impressed with their skill, knowledge, and exceptional service. This time I needed a windshield replacement, alignment, and a few assorted things (I live in the mountains with snow and potholes). Due to my Tesla's multiple needs, the service was estimated to take many hours. Can't say enough good tho an about Andrew. He was incredibly accommodating with my schedule that changed not once but three times. He made time for us on the business day of the week. He worked overtime with my annoying insurance so I would not have an out of pocket cost. He made sure I got the best tires for the best price, and communicated with me every step of the way. Stephen is an incredible guy who made the time we spent in the waiting room enjoyable. He and Andrew kept us updated throughout the day. I watched as people would come in with various issues throughout the day, and Stephen would patiently help each person, even when the issue was caused by another shop. Angie at the desk made sure we had coffee and decent shows to watch as we waited. Fix Auto Lancaster is a top level, professional establishment who continually goes above and beyond whenever we need them. I can't say enough good things. We've referred a few people so far, and they've shared the same great feedback. It's a pain when your car needs repair or service, but these guys make the whole experience so much better. Thanks guys!!! read more

This business is five by five! They took great care of us and executed repairs on my wife's beloved VW Touareg with excellence. They even took care of previous damage not caused by the accident as a courtesy to us. I highly recommend Fix Auto to anyone looking for a great body shop. read more

Took my car in because it had a minor dent in the right front quarter panel, that was unfortunately preventing the door from opening all the way. Andrew greeted us very friendly, and when he saw the damage, offered to pop the dent out at no cost. We took him up on that, and five minutes later we drove off the lot with my 2015 Honda Fit looking like new! Would definitely bring other jobs back to these folks. They were super helpful! read more

This place is AAA approved! Best repair shop in town! Customer service is amazing and outstanding! Super clean, excellent repair work!!! Love them!!! From Tiffany Nguyen - AAA employee and member read more

I was rear ended by another driver and my insurance recommended going to fix auto. I took my insurance adjusters advise and brought in my car to repair the damages. The people at fix auto kept me informed every step of the way as my vehicle was getting repaired. My Main contact was with Melissa and Andrew both of whom were very professional and informative. They got it back to me 4 days earlier than they originally estimated, explained in good detail what extra toy happened and what they repaired and they even gave my car a wash and a light interior detail. My Car looks better than it did when drove it off the dealership lot. Thanks so much! read more

I had some small damage happen to my car and they got it fixed right. After we got the car back we had issues with the back up sensors, but this company took care of us. They funded a rental car and made sure our vehicle was road worthy when we got it back. Happy to say, it's nice seeing a company have integrity again. I would definitely recommend them to my friends. read more

Would recommend to anyone looking for a good body shop in the AV. Melissa at the front desk is super friendly and Andrew who worked on my car did amazing work to my front bumper, car looks brand new. Not to mention they are super fast, only had my car for 2 days. They also have excellent communication while your car is being worked on. Don't hesitate checking them out. read more

This is a great business, the shop is clean and nice looking. The staff are friendly and helpful and quick. We dropped our car to be fixed and were taken care of quickly and efficiently. The manager Andrew took care of us himself. He was very polite and professional. I simply couldn't have gotten better service. If I have any repairs to be done in the future I will be coming here again. Very satisfied. read more