Jose was amazing & very detailed when explaining to me what was going to be done to my car. When I got my car back it was spotless as well, very well taken care of! Great experience. Thank you Jose & your team. read more

I had a problem with my lights and I'm so happy that caliber collision was able to help me get back on the road to see again always recommend the value and quality is just unmatched anywhere else ! They are 5 STARZ!!!thank you Jose! read more

Caliber Collision - I could always count on Jose at caliber collision in Lancaster. I had a problem with my lights and he fixed it right away.! - Body Shops Near Me - Lancaster, California

I was referred here by my Insurance, and am so happy I was. First, I was clueless where to go, and second, I needed someone in my city that was knowledgable. I have a highly technical car and wanted to be sure that they knew their stuff. That was four months ago, and my car came back to me looking and driving beautifully. Today a clip came undone from the under carriage due to my driving and how low the car sits. Niguel came out and at 4:45pm, took the time to have the clip replaced. My car was not under warranty, and I honestly just went there to understand where the noise was coming from. Not only did they fix it minutes before clocking out, but I was not chatged either. Caliber Collision does impeccable work and goes above and beyond for their customers. I highly recommend Caliber Collision. They are a Top Notch outfit!! Thank you again Niguel and crew!! read more

This location has given me the best service I've ever had when it comes to car repairs. Orley did a tremendous job with keeping me updated on my repairs, giving me details, walking me through the process and overall incredible customer service. When I got my car back I was very impressed on how great of a job they did with my vehicle, especially detailing it before I picked it up. My car was super clean and I'm completely satisfied. I highly recommend Caliber Collision. read more

I got rear ended and needed car repaired. I immediately chose Caliber Collision through my insurance and I was not disappointed! Jose Piche, Service Advisor, was an absolute pleasure to work with! I told him he needs to teach seminars on good customer service because he's THAT good! He communicated with me through the whole process and went above and beyond by helping me return my rental vehicle. Not to mention giving me a heads up on a repair I need to have done soon. All in all my experience with Caliber Collision made the headache of getting a repair done so effortless I don't think I'd ever go anywhere else. And to anyone at Caliber Collision that has the authority to give Jose a raise... please do so! That man is a customer service legend. read more

Jose Piche was great! He was honest and the company is reliable. My car looks brand new like nothing ever happened. I really appreciate the great customer service and communication throughout the service process. Would definitely recommend! read more

Had someone swing open their car door while I was driving and scrape the side of my car so bad the handle & side mirror came off. My insurance took us to caliber collision and we had an amazing experience! We were updated constantly and everything was finished faster than expected! The results are the real reason I am giving them 5 stars, LOOK AT THAT BEFORE & AFTER!!!! It looks like nothing ever even happened to my car it came out so perfectly! I am beyond satisfied with the job they did and will definitely recommend this place in the future! read more

Caliber Collision - before - Body Shops Near Me - Lancaster, California

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By far, the worst experience I have ever had in my life. DO NOT TAKE YOUR CAR THERE. I took my car there to be repainted. I had previously had Lancaster Body and Frame do the job but the paint had oxidized in just over a year and was cracking and looked absolutely horrible. My insurance company determined it was bad paint. Took Josh Smith my car in January of 2022. I was told it would take them at least 6 to 8 weeks as they were seriously swamped. So I accepted the fact I would be without my Camaro for 2 months. After Caliber having my car for about a month, I get a phone call one morning from Josh. He informs me that their shop had been broken into and my car was one of 4 cars that had been broken into. He told me that my speaker box and my amps had been stolen out of my car. But that I should feel very lucky that my car was so low to the ground as the other three cars had the Catalytic Converters stolen from them. He promised me though that by the time he was done with my car, that I would never know it had been broken into. WRONG!!! He also told me that he would need my car a little longer now as well because the car now had to go to the stereo shop. OK, I accepted that as well. I asked how this could have happened and brought up the cameras in the shop. He told me that they were TURNED OFF somehow? Well, 4 1/2 months Caliber Collision had my vehicle. The day my husband finally got the call to come pick up the car, he was already in town and rushed right over. He was then informed when he got there that additional charges would need to be paid before he could get the car back. They had already charged our insurance company roughly $7,000 and now we were being surprised with a $2,500 bill that had to be paid in full before they would even bring our car out. My husband paid the bill, and was told the car would be brought around and that he needed to wait outside for the car. When he got the car, first thing he noticed when he opened the door, the seat now had a rip in it and the emblems on the car were all missing. He immediately said something to Josh about it, who said "Back ordered" and the seat, must had been the mechanic who drove it around. Long story short here, the damages were never repaired, Its been over a year now, I just got my car back the 2nd time and still, they are not fixing what was damaged. My car is in Limp Mode, it wont go over 85mph, my sun roof wont open, one of my emblems is broken another is missing and the manager Miguel is a complete and total LIAR. His boss is Justin Huff and anyone who needs his number or has complaints, please contact me and I will gladly give you the number. read more

I hear this place is different name, same quality service. And I just experienced this. Had a unfortunate accident with my garage door, Per pictures brought my car in on a Tuesday got it out Friday looks like nothing never happened they kept me updated I was able to see it on there app Josh Smith was on top of his game, and I want to thank Sarah for all the niceness she provided very cool place give them a check. read more

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I'm happy the insurance company sent me their way!! I am most grateful and happy Shout out to Cary Bennet , the Caliber team for bringing my car to life read more

Caliber Collision is an excellent place, they provide amazing customer service and they are very Knowledgeable.

Took my Honda civic in for a repair after an accident. Caliber collision did a great job on my repairs. They are very informative, great customer service, and efficient. Would highly recommend this location. read more

If I could give less than one star I would. Our vehicle was taken here by the tow company and we have had nothing but problems. The timeline for pick up is moved daily with the same lies told over and over. They wasted a week trying to decide if there is a kill switch (there is not) and have an I don't care attitude. Miguel, the manager, said there is no owner over him that we could speak to about these non stop issues! read more

I recently had my car repaired here and I couldn't be happier with the results! The staff was friendly, the service was fast, and my car looks brand new again. I'm very picky especially when it comes to attention to detail and these guys exceeded my expectations! This is the first time I've ever had a great experience, Highly recommended!!! read more

Awesome experience! brought my car in and was repaired with no hassle. Would definitely recommend this place!

I brought my 2020 Camry to this shop and they did amazing. Everything was fixed and delivered to me on time. Staff was very nice and helpful. Will definitely be recommending this shop to friends and family. read more

IF YOUR INSURANCE COMPANY SENDS YOU HERE RUN!!! Ask for another company. I was involved in an accident in Feb 2022 and my insurance sent my car here for repairs. They had my car for 3 weeks and as soon as I drove it home the splash shield was dragging and falling off. I spoke with the manager Kyle and he removed the shield and told me he would order another one. He didn't call me for MONTHS. Keep in mind he closed out my insurance claim as completed. After months go by, I call to inquire and he says its on back order. I wait a few more months and I eventually call the dealership who tells me they can have the shield within days. When I bring this to Kyle's attention he LIES to me and tells me my shield arrived a week earlier and someone must have forgotten to call me. 2 days later he calls me to say, "Oh my bad its still on back order." I called the dealership again and they said they have the part and Kyle told me to get it and he would reimburse me so I did and he refused to reimburse me. Days after he told me the part was still on backorder I went to the dealership and had the part fixed the same day, NO BACK ORDER ISSUES. And the dealership also noticed several other bolts and plates missing from their repair. I had to pay an additional $600 to the dealership to fix this company's mistake which they collected from my insurance. I'm currently in communication with my insurance to reopen my claim and deal with their mishaps! They will lie, ignore you, take your money, close your claim, and leave you with a non-repaired car! read more

I was skeptical about bringing my car to this particular Caliber Collision as it was the only one that did not have any reviews. I can tell you, my experienced turned out to be exceptional. It seems like since Covid, it's so hard to get any decent customer service. Well if your looking for great service, Go to the Caliber on Trevor Avenue. From the time I arrived , until the time I picked up my car, I was thoroughly impressed. My Lexus looks awesome. I was rear ended and needed a new bumper as well as the grill behind the bumper. You would never be able to tell that I was in an accident at all. Besides that, They kept me updated twice a week. I even received updates after hours and was able to speak to the rep. Joshua Smith was so informative. Can you believe they actually finished my care early. Kyle and Sarah also provided superior customer service. The area kinda looks like a hole in the wall, but some times that's the perfect place. Thanks Guys. All of you were pretty epic. read more