nice job and on time calling ahead ,clean ,friendly and had the right windshield ,everything went perfect !! would I recommend them I certainly would !! read more

I had my windshield replaced less than eight months ago. I made an appointment online in which I couldn't make one for more than a few days due to availability the crack spread and they told me my warranty was voided. Which I can understand, but when I made my appointment, I'd mention that the crack look like it was spreading and may need a windshield. They assured me that it was probably unnecessary. Only for me to figure out when I get there that I need to replace the windshield which again is not the biggest deal but the guy at the counter told me he didn't bother to order the windshield because he wasn't sure I would pay for it. why on earth would I come to a repair shop if I don't have the intention to fix my car I came back a few days later. Had to call out of work to be able to make the appointment in which I show up on time and they told me that they had some 10 o'clock appointments. They wanted to take before mine because they were quicker. I told him that was fine, but if they could remove my tint or let me remove it so I could warranty it because it's still within the warranty. The guy at the counter told me they don't normally do it but they don't mind they'll help me out then when I come to pick up my car, they claim they never agreed to that and they don't do that as per their policy they certainly could've explained that in the beginning and I would've taken the time to take the tint off myself as it says difficult is peeling a sticker off. I didn't even get my parking pass for parking at the hospital so I had to go back to the hospital and have another pass re-issued to me. On another sidenote, the plastic for the mirror from the calibration fell off on the drive home according to the local Hyundai dealership, they need to recalibrate the sensor just after I left Safelite I could've saved a lot of time and effort by just going to the dealership. Having had to come here twice in one year for the same thing and have bad service both times and things not covered or things they promise to do not fulfilled is extremely unprofessional. read more

Safelite - Separation of rear view mirror - Auto Glass Services Near Me - Lancaster, California

Awful communication. Set up appointments without confirming anything with the prospective client. Arrived late to said appointment by over an hour. Contacting the customer service line only gives you a random rep from a different state and all they can do is send an email. Really should clean up your act. Choose the local glass company instead, better customer service and a better warranty. Not to mention they bring the glass, and claim it is not for my car, the local shop used the same model number and had no issues, seemed like a bait and switch to make me pay more. Maybe if you attempted to contact me from the get go, but again that's near impossible to get in touch with anyone physically at this store. The entire experience felt misleading and was an unnecessary waste of my time. read more

In my opinion this is the worse windshield repair service ever! I went there being referred by my insurance company and they replaced my windshield with a generic brand and not a Honda windshield! Now my forward multifunctional camera will not work! To replace the windshield to the correct one is my cost of $1800 . I would not recommend this place to anyone read more

I appreciate the work that was done here. There was a little hiccup at first, but the manager took care of it. They went out of their way to make sure I was completely satisfied and I was. I would highly recommend them. It's very easy to get an appointment. Again great customer service. read more

I've been here plenty of times and they always do good work. Unfortunately, today was not the case. Yes, my windshield was replaced only thing is.. my windshield wasn't centered or possibly not the correct size. The last time I replaced my windshield, I actually had a ford windshield as a replacement. Tried calling the shop, but line gets re-directed. Wish I could have noticed before I left the place and had it corrected. read more

Safelite - Left side flush. - Auto Glass Services Near Me - Lancaster, California

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No longer interested in doing business with this company, had a new windshield installed that went fine, soon after I was emailed a coupon for 90$, their website would not apply the coupon for another windshield purchase and you can't get a live agent too save your life. The phone choices clearly ask if you'd like to talk to an agent but then hangs up on you. Sorry tired of online robots and false offers. No live customer service no live business not wasting my time. Mom and pop from now on. read more

I have tried booking Safelite AutoGlass twice now, and both times they cancelled after my schedule time slot had already begun. They offer days and times that they can't actually service, just to get you on the books and then cancel hoping that you'll reschedule to a time that works for them. One time they asked me to move it to a future date and today they asked me to take it to one of their locations. After the first time they cancelled on me, I swore I wouldn't try again, but I did...only to confirm that they don't deserve my business. Both times, I prepared my vehicle and location for the service (waste of time). Be careful...if you schedule you're day to have Safelite replace your windshield, prepare to have that day wasted! read more

Thank you! Silvestre has done a great job on my 2018 Honda hrv windshield replacement and performed an excellent job from beginning to finishing. read more

My rating is for the Customer Service line that you're redirected to when contacting your local Safelite. I was totally misinformed by the gentleman/ customer service representative that took my warranty information over the phone. I was advised by him my warranty Information would be verified prior to my scheduled appointment. I arrived at my appointment location Lancaster, Ca and advised by the gentleman at the service location the company has no capability to access insurance or warranty information. Unfortunately after speaking with customer service and being transferred through 2 different channels of customer service, I was advised that I've been misinformed. I needed to pay for my service and then have it reimbursed through my warranty company. I never got the opportunity to have my windshield replace. So unfortunately, I don't know the quality of the work that should have been preformed. read more

Excellent work done by Richard in Palmdale yesterday the 5th. He installed a new windshield on 1500 Ram. Completed the job in about an hour or less. Great service and professionalism. Have already recommended to others. BTW. their price beat the local competition by a Bunch. read more

It is close to impossible to reach this business and the service line is even worse. I still have not been refunded for services that were incomplete. This company never gave my money back and I have talked with them 5 plus times now. I still don't have answers! read more

I was suggested this place by my father and he had work done beforw. He said they are thorough, professional, and fast at what they do so I went in. I came here for a cracked windshield on my Mazda3 last month and Henry was awesome. He explained things from the claim, insurance company, what the process would be and everything. They did it fast and when I came to pick up my car, they explained things regarding the caring for it for the next few days. It was cheaper what I thought it would be considering the car needs to be recalibrated for the sensor in the front. Thank you all at Safelite. read more

Bad Bad Bad! Awful experience at this location! AAA said I had to get my windshield replaced for the insurance claim at Safelite. Came in to replace the shattered Back windshield Glass my hatch did not get hit or damaged just the glass popped and shattered by hitting a wood board on the glass. My hatched worked perfectly when I brought it in, I have never had a problem with it. When I came to pick it up the technician Henry was acting strange and said let's go inspect the windshield as we were walking out he asked has you hatch light always been on, I said No, I ask him what are you talking about??? My hatch won't close and lock, "so you want me to drive without it locking with new glass bouncing around!?!? I just got nothing but the run around and excuses from the technician. He said continuously it's not my fault, like a child. As my husband took it apart in the parking lot, another technician Saul came and said what's going on and said we can fix it bring it to the garage. He fix it to lock but it's tricky and still doesn't work properly. I believe the original technician Henry broke it and did Not want to be honest!! read more

Safelite - Auto Glass Services Near Me - Lancaster, California

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*****as an update**** you responded to my post and asked me to message you, there is literally no way to do that! i have searched this site and attempted to do so. i had hoped i would have had some form of contact by now, nothing. you havent tried to reach me or my husband at all. please message me as i can not respond to your message. read more

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my credit card was used to the tune of $10,902.62 after using them in my driveway for a crack repair.

Great Rates and customer services, staff was friendly and helpful - I'm very happy with the work on my windshield replacement... took about 1:30 hrs to do the job mean while I took the chance to go the gym around the corner . Start with a small crack then with in a month the crack got bigger so it was time for a replacement .thank you guys for a great job on my Bimmer- God bless you all. read more

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Quality work done quickly. The staff are friendly, informative and welcoming. They had my glass installed and camera calibrated quickly and efficiently. They made my very busy and stressful day into a much less stressful day and I thank them profusely for that. read more

Amazing! Got hit by a rock and broke my front windshield. Went in for a repair but was upgraded to a replacement as the cracks grew on my drive there. Was scheduled for the next day in the morning, dropped off my car and would get updates back on what they are working on. Car was fixed and finished in about 2.5 hours! It was a Subaru so calibration took a bit which they let me know. Jorge did amazing showing me the paperwork and getting back my keys! I did use insurance on this so it was so much cheaper than I had expected. read more

Setting up service was easy. Technician was prompt, knowledgeable and polite. While the chip in my windshield is sealed, not happy that there will always be a "blemish" of the chip that will remain in my windshield. read more

View all Safelite AutoGlass 4.2 (296) Glass repair service in Lancaster, CaliforniaOpen Overview Services Reviews Photos By owner About Google review summary 5 4 3 2 1 4.2 (296) Reviews All technician35 job16 price15 insurance12 +6 Sort by Most relevant Newest Highest Lowest sweetnlow Local Guide·44 reviews·47 photos Horrible experience. This guy named Denis installer came and looked pretty upset from the get go. He explained that the small crack in my windshield had over one hundred cracks..(lies) in reality I counted 9 spider web looking tiny cracks. ... More Gaile Torres Local Guide·13 reviews·5 photos 4 months ago I had an exceptional experience at Safelite in Lancaster, California! From the moment I walked in, the staff greeted me warmly and acknowledged me immediately. Every team member who came from the back checked in with everyone in the lobby ... More Photo 1 in review by Gaile Torres Photo 2 in review by Gaile Torres Safelite AutoGlass (Owner) 4 months ago That's wonderful, Gaile! Thanks for sharing your experience. RAZZ AIRAPAT 2 reviews·1 photo 2 weeks ago New The store manager Julian was incredibly helpful. His techs Sal and Henry did a flawless job installing the glass and molding. I've used Safelite before however the team at Lancaster Ca did their job on a different level. Photo 1 in review by RAZZ AIRAPAT Safelite AutoGlass (Owner) a week ago Happy to see that our team delivered great service for you! Brenda Ashby Local Guide·34 reviews a month ago The Safelite technician Michael, did an excellent job replacing my windshield. He called several times before he arrived, arrived within minutes after calling and was done with the replacement within the hour. He was professional, ... More Safelite AutoGlass (Owner) a month ago Keep up the good work, Michael! sweetnlow Local Guide·44 reviews·47 photos just now New Horrible experience. This guy named Denis installer came and looked pretty upset from the get go. He explained that the small crack in my windshield had over one hundred cracks..(lies) in reality I counted 9 spider web looking tiny cracks. Denis then said that even if he put that liquid inside the windshield crack, I would still be able to see it fully...I then explained to him that I had received an email from safelite where it shows it can still be seen by only by maybe 20% . Denis then said something that shocked me completely. He said they send that video to get clients but it's all a lies... it's a fake video. Anyway, he recommended I replace the whole windshield which costs $690 cuz if the sensors on it. Denis insisted that he was a professional who's been doing this for many years. I then said I'd like to speak to your supervisor. Denis said yeah look it up on Google his name is Saul but you won't get through it's only robots nowadays, you will not get a human being to talk to you....I am beyond belief of this guy unprofessional, unethical, rudeness to the point that I have let people know what safelite employees are like, this individual needs to be properly trained and retrained so that the next time he acts in a professional manner and fo not ever badmouth the company that hired you. read more

Amazing service! I recently used Safelite to replace my windshield ( 2012 HYUNDAI TUCSON), which had a large crack. The entire process was extremely smooth and efficient. I answered the necessary questions online to calculate my quote, and scheduled my mobile appointment that same day. Before the mobile appointment, I received text updates and a call from my technician, Richard, with estimates on when he would arrive. Since my schedule is so busy, I truly appreciate this communication! Upon his arrival, he explained the process and did the replacement in about an hour. Together, we checked the work to ensure top quality, and it looks fantastic. So easy, and fair pricing. I love the mobile service because it's so convenient - I highly recommend paying a little extra for them to come to you. Thank you, Richard! read more

Had a pine cone shatter my windshield on a Saturday morning. Richard showed up promptly on Monday (11/25/24), explained process and got new windshield done in about an hour. Easy peasy. Great job and great service. read more

Made an appointment online, cost was quoted for $390. When I checked in for my appointment I was told it would be $980. Picked up my keys and left. I wasn't falling for that scam. You're not ripping off this guy. Try that nonsense with someone else. Btw, 5 min after I walked out, went online and did another quote and sure enough, $390. Unbelievable people. This is the Lancaster,CA location. read more

Safelite - Quote - Auto Glass Services Near Me - Lancaster, California

Sal was the best: professional, friendly and honest. I'm going back there next time I need work done.

RUDE TECHNICHIANS AND AWFUL CUSTOMER SERVICE!!! The tech was very rude over the phone and didn't fix my window instead of fixing my window he left my house to go help one of his friends with their truck and a perfect example of how horrible this company is instead of apologizing for their tech not coming back to his scheduled and confirmed appointment the person in charge of answering reviews is almost as rude as their technician look how they responded to my first review (this is an updated review in response to Safelite after they responded to my initial review about their rude technician). Before you consider hiring Safelite read all the bad reviews about them all over the internet! There are many complaints about their customer service and vehichles being severely damaged which makes me feel now after reading them like I dodged a bullet! There are bad reviews all over the internet about Safelite that I wish I had read before wasting an entire day waiting for them to show up just to get canceled on at the very last minute after waiting around all day and taking the entire day off from work! I ended up using a small local glass shop with great customer service and skilled technicians who know how to talk to their customers politely and you should do the same! HIRE A LOCAL GLASS SHOP!!! These big companies like Safelite are killing all the good small mom and pop glass shops who actually care about their customers and not just about their bottom dollar read how they respond to their bad reviews always turning the tables around on their own customers instead of taking responsbility and apologizing for their poor work and unskilled rude technicians!!! read more

Today, was my first time using safelite, it was so easy and convenient. They sent Raul to my home to repair a crack on my windshield and my wipers. He was so friend and did thw work quickly. I was very satisfied with his customer service! read more

Excellent customer service. Was able to get appointment next day. Very professional. Highly recommend.

Oh my goodness! I really want to like this business because they offer to come to your home. Had windshield replaced. The rains came and guess what, windshield was leaking, lots of condensation on the inside. Soooo hard to get through the office or agent on phone. When I was able to speak to someone, they sounded like I was bothering them. No customer service, care or support. Everyone I've spoken to has been just blaaaah. Please do better to support and care for your customers. read more

A rock hit my windshield and I needed it to get replaced asap. I was recommended to this company by my insurance. The new windshield looks exactly like my old one and the calibrated my camera as well. They had my car ready same day. The lady at the front desk was nice and friendly. I am happy with the service I received. read more

Quick, affordable windshield repair. Definitely recommend. Scheduling is easy and simple.

Terrible service! Nice people but terrible service, if that makes sense. Been waiting for a MONTH for my son's windshield to be replaced , meanwhile he is driving with a huge crack right in the middle. I've been dealing with Linda and she totally dropped the ball on this one. NEVER AGAIN! read more

The worst. They broke our mirror (which costs more than the windshield). They keep saying they will fix it - but here it remains broken. So today, I called the dealership and they can get the part over night and have it installed next day ... yet the Lead and Manager at the Lancaster store for Safelight said it will take almost two weeks. So, I offered a solution - I told Safelight's Manager that I will take the truck to the dealership to have the repairs done and they pay the bill. The manager explained they cannot do that because they buy cheap parts and install them themselves. I don't really have a response to that - other than, if Safelight employees damage a vehicle, it should be repaired to its original state - not a cheap knock off. read more

Just had my windshield replaced. My insurance company USAA sent up the appointment and Safelite was on time. Not really but they were ahead of the time I was given which was even better. Richard the tech was outstanding. He explained what he was going to do and how he would be doing it. It took him about 1 1/2 to 2 hours to complete the installation process along with recalibration of the automatic breaking and the lane departure systems. All in all 10 thumbs up for Richard. read more

Commuting to work 5 days a week, for years, has really taken its toll on my 2009 Kia Spectras windshield. The original windshield had millions of little pits from rocks hitting it over the years and one long crack that ran thru my field of vision. These damages caused a glare that I could not clean off! I had enough! So I called my insurance company, and to my delight, insurance covered it! So they recommend Safelite. I got new glass on the same day! I got to tell ya, what a joy it is to see clearly at night! Safelite has a clean shop with supportive staff. The glass is definitely an upgrade from the previous windshield because of its deep blue stripe at the top. They have a warehouse with most makes and models! I recommend NEW glass over junk yard glass, because you won't get the clarity or durability of new glass. If you have original glass on your car, truck, or van, I highly recommend getting a new windshield based on the clarity I experienced the first time I drove at night! read more

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Our windshield had to be replaced and recalibrated. HENRY was the technician who took control and care of our vehicle. He/they did an outstanding job. The windshield looks flawless. HENRY and the others at Safelite Auto Glass are all extremely courteous, professional, friendly, and obviously well trained and know exactly what they are doing. We highly recommend them for replacement or repair of your windshield. HENRY is an absolute 10. This is a very busy establishment and understandably so. He is the best. read more

I have a brand new car and you can imagine my horror when I found a chip in my windshield. I was referred to this company by Geico directly. It is on their preferred company list. I was really impressed!They fit me in within two hours! I was very happy with how quickly it took to repair my windshield and you would not even see where it had been cracked. Cons: hard to find. You have to go all the way round the corner to find it. Thank you!! read more

Safelite - Damage that needed repair. I'd post an after photo but you can't see it. - Auto Glass Services Near Me - Lancaster, California

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After your services the seal on my windshield was not put in correctly and has been hitting the top of my car. Somehow after updating my number with you guys TWICE you still had the wrong number on my account and even though I called to double check I still had an appointment no one called or showed up AGAIN!!! When I called to reschedule AGAIN they said I would have to wait over a week for another appointment and when I explained the situation AGAIN they said the shop was closed and they couldn't help me to call back again tomorrow! I was referred to you by AAA my insurance company and I am going to them to file formal complaint. It's has been 5 days today, of me trying to get my windshield replaced and YOUR COMPANY'S incorrect installation fixed, when I could have gone to ANY OTHER company and had it done in less than 1day! read more

I took my 2013 Chevy equinox there for my front windshield to be repaired the windshield had to be replaced and they scheduled insulation date after the installation it was raining and my cabin flooded with water I took it so they could look at it but it stopped leaking water I pointed out that some of the molding between the air intake and the downspout was not put in correctly they didn't offer to fix it I was very disappointed after spending almost $1,000 on the windshield thank you for that work there very nice the manager is very nice but you can at least fix the problem very unprofessional read more

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Henry was fantastic! Great service and clear communication the whole time. He even called to follow up and check in the next day. Thank you for the excellent service. Quick and easy, will definitely use them again in the future! read more