Tried this place again with my wife (she wasnt with me during first visit) My wife hated it more than I did, soggy fries, meat had zero taste, the bread overwhelms the burger and the prices?????????? 12 bucks for a cheeseburger w bacon, small fries, small drink wtf?? Im never going back!!!!!!!!!!!!! EFF this place! read more

Lived up to all the hype! Burgers were absolutely delicious but wish I had known that the regular burger had two patties as it was huge.

Okay, my 5 Guys experiment is over! Done! I just had my last burger there. I order what they call a "Little Burger", "Little Fry" and a small drink......$9.56! Are you kidding me? But the key was the caloric count. I am on this calorie counting kick. These "Little" foods added up to 1100 calories! By comparrison, a double double protein style, frys and drink are half the price, and at only 730 calories you walk away more than satisfied. Save money, save calories......In N Out all the way babbbyyyyy!!!! read more

Great burger, but it's very pricey for the size of the burger. Service was average and the place was clean.

The staff is always friendly. A very fun atmosphere. The food is just way too expensive. $11-$13 for a burger, fries and a drink? Yikes! The burger is just 'ok', the fries are a meal all by themselves. If you like some spice, the Cajun fries are pretty good. The drink station is cool. All kinds of options and flavors. Nice. read more

The best burgers and frys with entertainment!!! The cooks sing to the songs and are funny to listen to! I never had five guys before and I been looking for an old school style hamburger and old school thick frys! I love this place, best burger and frys! read more

Food is good and they give you a lot of fries on top of whatever size you order. A big shoutout to Mike for handling an altercation in good fashion. read more

Burnt fries seem to be the norm here. The burgers would be decent however their choice of buns effectively neutralizes the taste. Not a good place to eat. read more

Well all I can say is TOO EXPENSIVE! I was feeling like eating a hamburger but not expecting to spend 25.00 dollars for 2 hamburger fries & drink. I admit the hamburger was very delicious & juicy that after I ate it, I forgot about what I've paid for it. I will think twice to come back though... o.O read more

Five Guys is a great choice if you don't want a fast food burger! You can also order and customize your burger on line. There are special toppings and xtras for no extra charge. The burgers were juicy and fries were very good and fresh. Cajun fries are pretty spicy. Great idea for a burger joint! read more

This was our first visit to a Five Guys and we will be back! Our burgers were top notch and the fries are fresh, cooked just the way they should be! I think the price is fair for a high end product. Peanuts to munch on was a cute bonus. Great food! read more

5 stars for customer service. A little thing like the cashier asking me if I wanted a water cup while I waited made my day! Food was of course great! read more

All the condiment choices add to the attractiveness of this burger place. Though slightly higher in price, the quality is great and a generous, small french fries will feed 2-3 people. The concoction of soda choices sparks a curiosity to expand; favorite so far is cherry ginger ale. read more

I just do not understand what is so great about a burger stand whose food reeks of grease. Wife and I went there and bought 2 burgers with an order of fries. They put them in a brown bag that was soaked with grease by the time we got to the table. Burgers are more pan fried loosemeat midwestern and I guess great for you if you are obese or dedicated to being that way. The fries virtually slip out of your hand and I guess go directly to the walls of your arteries. I mean, what is so great about a place that is just so obviously unhealthy. You can do great burgers without all the unhealthy crap so why not be different and make good food. Don't get me wrong, I'm not a crazy In-N-Out fan either but I can make better burgers than both at home, healthily and enjoy them. Five Guys simply sucks. read more

Cheeseburger was very good, and it alone deserves 3-4 stars. I especially liked the number of ingredients available. I agree with earlier comments that the bun is nothing special, and it arrives squashed or flattened against the burger's contents. However, the price is twice that of I&O, and so was the amount of grease. The fries were completely soggy and grease was soaking into the bag before we even picked it up from the counter. It was disgusting. Some customers must have been fortunate enough to get crispy fries, but that was definitely not the case with our order. The cajun seasoning was alright. Husband likes the free peanuts, but I have never been much of a peanut in the shell person. I don't understand the hype surrounding this place. read more

Fat! This food is so full of fat/oil that I could almost see through my bag! The burgers are nothing special to me, and certainly not worth the high price for a quick burger. The big selection of toppings include the most typical burger toppings: catsup, mustard, pickles, etc... My order of the smallest burger, smallest fries, and a drink totaled over 9 bucks! read more

Five Guys isnt In N Out but Five Guys is good. It was risky for them to come to CA since everyone in CA is accustomed to In N Out. I do love the peanuts though! read more

My husband took me here one time and I was thrilled to try it. Went to the trouble of telling them what I wanted and didn't get it. Why bother? read more

I thought this place would be like super, super good but it was honestly just average at best. I think the burgers taste like burgers you can grill at home in your backyard. I also got the cajun fries and they give a LOT, like a LOT! Like really, I can eat a ton of fries but it was still too much for me and it was only the small portion. The flavor and texture of the fries isn't that great though..it was really soggy and thick and the cajun flavoring tasted like lawry's seasoning salt and it wasn't even spicy or even hot for that matter. I'd so much rather go to In-N-Out. Five guys is overrated and the burgers are way overpriced considering how average the burgers are. I really like the service at this location though! Really nice guys were working and one of the guys was super cute and had amazing eyes aha read more

Very good and its like a build your own burgers things very filling huge portions very clean and very family friendly

It's beloved by many of my friends, but I don't understand why. The flavor is not bad, and the fries are okay. The real issues is that the grease or fat content is so high that it overwhelms my palette. After a few bites it all tastes like mud. read more

I have eaten at several Five Guys. All the food is really good EXCEPT they have the WORST burger buns. This is why it is only getting 3 stars. Everything about the burgers and fries are great but the buns are tasteless, flimsy, and fall apart after just a few bites. I have asked them to grill them a little longer to see if it makes them a little stronger but it didn't help one bit. If they had a decent bun I would give it 5 stars. I wouldn't care if they raised the price a little to make this change, the lousy bun keeps me from going back. read more

I came in here on a whim and got some of the best customer service I could ask for. Laughing, joking and singing great songs! Loved it.

A little bit better than In-N-Out. But certainly not worth the extra cost. The Habit & Brea's Best are much better.

For those that complain about price, what do you expect for fresh veggies, handmade all beef patties made that day in store, and hand cut potatoes? In n out doesnt even make their patties in store anymore, ever wonder how they keep their prices down, factory made patties shipped in by truck. This place does it right the way it should be. Came in tonight while it was busy and could see the guy in back banging out the patties, now thats fresh. read more

Ordered 2 chocolate shakes. We liked them and the service was excellent. Caring and respectful. Will be back for sure.

No one has ever gotten back to me about the soggy fries. I've read plenty of reviews of people saying the same thing. Apparently that's their thing. Soggy fries. read more

Fries are over cooked and soft, Did not offer 1,000 island dressing for burgers.

I've been hearing about Five Guys for a few years and finally had a chance to try them out. The staff was friendly, but even after I told them this was my first visit, they offered no assistance and just stood there waiting for me to order. While looking at the menu, I noticed that the prices were a little steep for burgers and fries. I ordered a cheeseburger, small fries and a small soda. The burger was buried under all of the fries in a paper bag. I finally got it out and opened the wrapping to find that the toppings were poorly placed in the burger and placing the burger under the fries kind of smushed the burger a bit. I thought the burger was very tasty, and a burger that is juicy is always a plus. The fries were good tasting, but not very crispy at all, and they give you way too many. I thought $12.21 for a burger, small fries, and a small soda was way too high. They should cut the quantity of fries in half, and sell what I ordered as a combo for no more that $7.00 or $8.00. The Habit is as good or better and has better prices. I doubt I'll return, even though the food was pretty good. read more

So this was my first time trying Five Guys Burgers & Fries and sadly, I was a little underwhelmed. The guys working at this particular location were cool guys. They were friendly and even turned down the music for us, because it was pretty loud. The food was just not what I expected, not when there's an In-N-Out existing out there. I ordered a bacon cheeseburger (2 patties) with everything except onions and fries and a drink. There's no such thing as a combo over here. Everything came out to like $14 and some change. That's crazy expensive! A double double combo at In-N-Out would cost me $8 to $9 maybe, so does that mean the extra $5 accounts for the bacon and grilled mushrooms?! That's a little excessive. When I got my burger, it was good, but what bothered me is that the bun immediately fell apart on me, making my burger extremely difficult to eat -- neatly anyway. That annoyed me a bit. To top it all off, I didn't really like the fries either. I guess I had higher expectations for this place. Anyway, I probably won't be going back, especially if there's an In-N-Out nearby. read more

First time here and I have to say the 2 gentleman behind the counter were great. I wish I got the names of them both but I just got Ivans since it was on my receipt. Customer service is a difficult job and they nailed it. The food was awesome and they explained the menu to us very well. I will definitely be back and I would probably drive out of my way for this location just to get the service I received today!! read more

I decided to give Five Guys a try since I had never been. When my daughter and I first entered the restaurant, we saw the menu right away. You get to choose your own toppings. The menu was fairly simple, you could order a hamburger, cheeseburger, etc, or the "little hamburger" or "little cheeseburger", etc. I decided to play it safe and I ordered the Little Bacon Cheeseburger. My daughter, not shy when it comes to food, ordered a bacon cheeseburger. I had no idea what to expect. I ordered a side of fries and two drinks as well. After we got our drinks, we found our table and sat in our chairs, waiting. It was pretty busy, but no so much as it was overwhelming and frantic. My daughter realized a little too late that the fries were cooked in peanut oil as she read the menu from where we sat. She has an allergy to peanuts. When we got our food, I made sure to take out the food from the bag and unwrap her burger for her and to put it on the white napkins instead of her touching the foil. I wasn't about to take any chances with her touching anything the oil may have come into contact with. Her burger was HUGE. And she was happy! lol. Mine was awesome, with just the right amount of mushrooms that I had ordered as a free topping. My daughter glared at me as I ate a few fries. I tried to feel guilty...really, I did. An employee stopped at our table and asked if we needed anything, and of course, we were great. Oh dear, In-N-Out has competition. read more

This place does not even compare to in and out. Nothing exciting and they use peanut oil. I think their prices are high.

I visited this location after going to the one in Orange when they first started appearing in orange county. I consider this place pricier than most burger places. I can't remember how much but I am sure it comes to more than $10 for a burger, fries, and a drink. Their burgers are bigger in size than the ones at In N Out. Their regular burger comes with two patties, but I only get the little one that only has one. I like how the burger tastes, but it's nothing extraordinary. They have a variety of extras you can add to your burger without extra costs. I order mine with grilled onions, and mushrooms, but bacon is extra. The bacon is really crispy and goes great with the burger. One reason I don't really like the burger is because the buns are soggy, and sometimes it is hard to eat it without it crumbling. I really wish they toasted their buns to make it hold everything together. I do love their cajun fries. They come is cups, and the smaller size of the two sizes is actually a very big portion, so if you are looking to cut the costs share them with someone. They are the more natural thicker kind fries,and they are soft not crispy. But I really like the cajun seasoning so it makes up for them not being crispy. read more

If I could live off Five Guys and not get fat, I freaking would. I always get the little cheeseburger all the way. If I'm really hungry, I get Cajun fries too, but the burger is normally enough to fill me and that's about $5. I'm here about once a week during the school year since CSUF is across the street. Hands down my favorite burger place of all time, and I'm super picky with meat. It gets messy, but who cares? With how good it is, I wolf it down within minutes and leave a happy camper. read more

Ok, lets get the bad stuff out of the way first. The music is WAAAY to loud in a small enclosed building. They put the burgers in the bag and then dump all of the hot fries on top of the burgers. You end up diving through fries to get to your burgers. A bit overpriced. No shakes. Now the good, service was friendly and swift. When we came, the establishment was fairly clean. Having multiple toppings can satisfy your occasional certain cravings. The taste of the burger was very good. It did remind me a bit of IN N Out, however the bun literally disintegrated in my hands. The cheese and grilled onions they use are top notch, but get ready for a messy time. The fries are over kill. The small can serve two to three people. So, burger, very good but a bit on the messy and greasy side, fries were ok....McD has nothing to worry about. So I would agree, In N Out and Five guys are two different buger haunts and of course my fav is In n Out but five guys is nice to try.....But the prices are a bit high for a burger..... read more

My husband and I went to this location a few weeks ago and I was shocked about how unfriendly the atmosphere was. I normally go to the Cerritos location and am used to walking and hearing the typical"welcome to five guys" and the employees are super friendly..Not so at this location. Not to mention the fact that I was injured while waiting for our food. Those stupid metal racks they keep the potatoes on were too close to where we were sitting and when I got up, my shin slammed into the metal rack and left 2 gashes. Nobody seemed to care. My husband and I left and went back to our hotel room cuz we were on vacation. My leg was killing me so I took a look at it and it was very swollen and bleeding. i called the store and the manager had me come in to fill out a incident report. when i got there, she couldnt find an incident report and asked me to fill out my info on a piece of paper and she would send it to her manager. It took 4 days for a manager to call me and then all he offered me was a $20 gift card. Can you believe that? The only reason I didnt go to the ER was because I was on vacation and didnt want to spend 5 hours in the ER. The owner called me and was an ass..He said, "what do you want me to do, accidents happen"? He said, you dont have any medical bills so there is nothing I can do He told me to try to sue him if I want but it wouldnt do me any good. Can you believe he treated an injured customer in such a rude manner? Not only does this location suck in customer service and the burgers arent as good as the other locations ive been to, but the owner has absolutely no compassion at all. I am truly disappointed in the chain and will NOT return. I encourage others to boycott this place if they want to be treated like a loyal customer. Sucks cuz I really like the food there but I cant support the way the owner feels about the people that make him tons of money. It's truly sad read more

Pretty pricey for a burger "combo" but over okay experience. Probably a once in a life time deal for me.

Never ever I mean ever compare this to in n out. The worst decision eve made by coming here, service sucks, can't get order right, prices are ridiculous. After getting my order wrong, they couldn't satisfy me as a customer after buying a $8 burger. SMH.. I will never be back here again, nor my friends or anybody that ask my opinion about this place. I recommend you do the same trust me I know good burgers and this is not one of them. read more

Let's start off with the service. I was greeted with a smile as soon as I walked in and everyone there is so friendly! The energy you get from them is very uplifting. However the food, personally I expected more from it. It is not a cheap place and I believe you are not getting your monies worth. The fries were extremely seasoned and the burger tasted a bit undercooked. It was my first time going their but I won't be going back. The only reason I am giving it a 3 stars is because I really enjoyed the customer service from that store! read more