I used to really like this place. I would go to First Watch once or twice a week. The service is excellent as it has always been. As a matter of fact the ten years that I have been eating there I have only had one bad instance with a server and that was many years ago. Fortunately they are no longer there. Now let's get to the food. As I was saying I used to really like this place they had very good burgers and a great teriyaki chicken sandwich. Now the menu has gone way too healthy and the items I used to enjoy are no longer on the menu. I had the works omelette with no onion it was cooked a little tough. I did mention it to my server and she was willing to have them make another for me but I decided it wasn't that big of a deal. Also I felt the order of home fries I got could have been a little bigger and my server also took care of that by getting me more. I understand how restaurants want to be on the healthy side with the healthy trend growing, but not all of us out there you want something healthy all the time it's nice to splurge once in awhile. I have cut my visits down to about once every other month and I must say again it has nothing to do with the service because the servers are excellent It's just the kind of food that they serve now. Also I must say but I am not a fan of salads but the pecan Dijon salad they have is excellent. It has a new name but I can't remember what it is. But like I said it is an excellent salad. read more

First Watch - The Works omelette with no onion. - Breakfast & Brunch Near Me - Crestview Hills, Kentucky

This location has gone down hill, fast. I use to LOVE coming here. Past two experiences have been awful and they were both to-go orders. I am Gluten Free for medical purposes. Yet, I bring my to-go order to work to find REGULAR bread. The ticket even said GF! So obviously the kitchen isn't taking the matter as serious as they need to be. Another time I ordered no mushrooms, once again because I cannot have them. What do yah know...there were mushrooms in my omelet. The people working are kind. But with my continuous poor experiences I can find better locations. Kitchen needs some major work on paying attention and triple checking their food items before sending out. TIP: If you do plan to eat here and order out, check your food before you leave. read more

Excellent breakfast place. They get very busy and on weekends the wait is usually 45 min to an hour to be seated. But they send a text to your phone when your table is ready, so you are free to walk around and do some shopping as you wait. Or stay in the restaurant and have a complimentary cup of coffee. Everything I've tried on the menu has been spot on. I particularly love the pesto chicken quinoa dish. So delicious you can't tell you're eating something healthy. read more

Same menu as the downtown and Hyde Park locations, but I think better service than downtown and slightly better wait times than Hyde Park. Easier parking than both locations. On a recent Saturday morning, it was about a 20 minute wait, which isn't bad, but the waiting area is very small and it became a downright fire hazard by about 10:30am. It's also the place where you pay so quite inconvenient. Our server was really nice and while we didn't linger because of all the people waiting,we never felt rushed. I tried something new this time--the Far West omelette with a blueberry pancake on the side. The pancake was a little pricey for one, but it was delicious and one of my favorite things I've ever ordered there, plus it's huge. The omlette was pretty good, a bit overcooked perhaps. The home fries and English muffin are pretty standard. Now that I've discovered how good their pancakes are, I'll probably just have those for my breakfast next time and try my best to avoid the late morning rush (think 10-11am must be the busiest time). read more

Long time fan of First Watch. Great food. Great service. If you have not hit this place up than do it soon. Of note, there is a new app available that allows you to sign up for the wait list before you leave home. It is well worth the investment. On a busy Sunday we only spent five minutes waiting for our table because we'd signed up for the wait before we left the house. I don't know how exactly to say this but you cannot go wrong here. I'd love to steer the reader to my "go to" dish but there is none. You can literally tell you server, "Bring me anything", and you WILL LOVE IT! The only thing that keeps it from being five stars is the lack of specialty items. The kitchen here is more than good enough. They need to make a statement and own breakfast in Cincy. The menu is all the stuff they have everywhere else just done better. Make something new and creative and you go to THE spot for breakfast around here. There's a place in Lebanon like that. read more

Firstwatch has been a "goto" for me and my family for years now. This is quite simply the best breakfast restaurant I have found. The food is quite simply amazing. Some of the menu items may not be my tastes, however it is a great place, for me at least, to try something new. Yes, there almost always is a wait to get a table, because the place is that good. If waiting to eat isn't your thing, well I'm sure there's a Denny's or a Bob Evans somewhere. However if you care about the quality of the food you eat this is the place and the 15/20 minute wait isn't that big of a deal. Take a stroll around the mall while you wait, plenty of window shopping around and you'll get a great meal! read more

When my friend and I arrived at first watch in Crestview hills we were greeted and told us to would be 10 minutes. It gave us chance to catch up. Jan was great. She saw we were not in any hurry. When a had past we ordered. The food was fantastic. I found out later Jeff the manger was not only talking to patrons he was the person sweeping. Great team work! Judy and Mark read more

First Watch is great! Although it's a national chain, they have a lot of great healthy breakfast & lunch items to choose from! This location is great, in Crestview Hills shopping center so it's very convenient. However, be advised that it gets very crowded on Saturday and Sunday mornings! You may have to wait a while for a table- but the good news is there's plenty of great stores to shop while you wait! read more

First Watch - Healthy egg white omelet makes for a delicious Sunday morning! - Breakfast & Brunch Near Me - Crestview Hills, Kentucky

First watch is a nice little breakfast spot! There is always a long wait so I'm sure the Florence location will have a lot of business too. I ordered the bacado omlet with an iced coffee and my boyfriend got the chikichanga. We ordered a pumpkin spice pancake a la carte just to try it! Overall everything was very good. I was happily surprised by the sweetness of the iced coffee. I actually would've liked it black so I could've added some pumpkin spice creamer but that's not a huge complaint. My boyfriend commented that his meal seemed a little small (he's an eater), but topping it off with a shared pancake helped. The pumpkin pancake was also delicious. Our waitress forgot to bring us syrup but again, this isn't a huge complaint. I didn't give 5/5 stars simply because it wasn't an over the top experience that I would give that high of a rating. It's a cute breakfast place with healthy options but not the biggest portions. And there is always a wait. read more

I used to love eating here. It was always my favorite restaurant for breakfast. I will never step foot in here again due to the manager Brian. The wait was 30 min on a weekday so I ate at the bar table for singles. The table was filthy. I had to ask 3 tiles for 15 min for them to clean it. I could not even sit near it so my seat was pushed back for 15 min from the table. The server that delivered my food started to raise his voice and argue with me because I told him that my food came out incorrectly and was cold. To be honest, that wasn't that big of a deal but there was no reason for this server to argue with me loudly. I told my server about the other sever and she went to report it and then would never come back to my table. I am pretty sure after I went to pay, I now know why all of this happened (hint the manager Brian). I ordered hand pressed juice when I first arrived that I never got so I had to flag her down. I noticed on the bill that she never even ordered it. Some other lady dropped off my juice after I had been done with my meal for 10 minutes and would not give me eye contact. I specifically saw my server tell the other server to deliver it bc she didn't want to come back to my table. What??? I never did one thing wrong to my sever. When I went to pay, the manager Brian said that he remembered me. He was nasty and cruel and very passive aggressive. It all made sense. He saw me come in. I am quite sure he told the servers to treat me like this. I have zero doubt. I eat here frequently and normally never have an issue except when he is working. The man is probably one of the worst human beings that I have ever encountered at a restaurant and I refuse to give my hard earned money to any establishment that employs him. What he has done to my son and I will haunt me until I die. He literally made me cry at a restaurant and made such horribly cruel statements in front of my little boy about his mommy that were completely false and inaccurate. I ate at this location today and this passive aggressive jerk did it again! He said he remembered me and started with his nasty treatment. I literally find him to be evil. I tried to call corporate to complain but they don't take complaints. And to those of you who find this review funny, please check your moral compass. It is not funny what Brian has done to me and my child. Making a customer cry because you are mean spirited is not funny in the slightest. read more

We put our name on the wait list, for a 45 minute wait on Mother's Day. Every time we checked there was 8-10 people ahead of us. We find out, people using the app can bump people who are physically at the restaurant, and have had their name on the list before people using the app! This is not right! I can see putting them in line behind people who've already had their name on the list, but bumping them is not right! I will tell everyone I know about this unfair practice! read more

Just amazing. I'm always satisfied with my food when I eat there. If anyone came for a recommendation....the 'healthy turkey' is the best omelette in my opinion and every time I go there I get their iced coffee, it's a must. The service is amazing and I love the atmosphere. Everything is always fresh and delicious 10/10 recommend read more

I thought breakfast at First Watch was pretty good, although I'm not quite sure what all the hype is about. I had one of the healthy breakfast choices, which was good enough. Next time I'll choose one the crepes, I think. Although I'm not a coffee drinker, apparently having your own pot at the table is a big plus for those who do drink it. The service was a tad slow when I was there on a weekday morning, but overall it was a good experience. read more

First Watch - Breakfast & Brunch Near Me - Crestview Hills, Kentucky

Went Sunday for brunch with my family. There was about a 3 min wait, but all the tables were filled. The staff is friendly, and the interior is very clean and crisp. I got the triathlete which is just egg whites mushrooms, onion, and green chili's.. It was light and exactly what I wanted. It came with fruit and a biscuit. The fruit was fresh, the biscuit I took one bite out of. So safe to say, I wasn't a huge fan. My dad and I did share a carrot cake pancake. I was expecting sweet and indulgent. Which it wasn't at all. There were actual carrot pieces in it. I like the fact it was over indulgent. But I was disappointed that there also wasn't a lot of carrot taste to it. My mom got the sourdough french toast, I only had a small bite, but wasn't bad but nothing great. My dad got a special omelette which was quite good, though it wasn't off the "healthy menu". The sauce was rich, I don't know if I would have liked it after another 4 bites. One was plenty for me. This place is decent. Good place to come to relax have a nice breakfast with family to employers. Probably the best place to get something if your on a tight diet, compare to most brunch places around here. read more

First time to this location for a small business meeting breakfast. Arrived at 8:45 no wait lots of room. When the rest of our group arrived we were seated promptly. The server gave us time to meet each other and get acquainted before our drink and food orders were taken. The food came out in a timely manner hot and as ordered. Each of us had different breakfast items and they were all very good. The server continued to be attentive but not pushy after the empty plates were cleared and we lingered a few more minutes to conclude our meeting. Easy convenient spot for a meeting while the food and service did not distract us. I'll be back. read more

I've been to each of the First Watch location and even though it's out of my way I find it the most enjoyable. The staff is always attentive but not disruptive. The menu (like all the First Watches) is not too complicated but broad enough for every taste and diet. This particular floor plan is open with large windows facing the parking lot. But somehow I don't find it too noisy or cold on at a February breakfast. And one thing I didn't realize until this last breakfast. The tables are far enough apart to allow some real privacy. So it's nice for meetings where you might discuss sensitive things. I'm sure they're tempted to squeeze in another table or three but they resist that. Nice. read more

I went to First Watch for brunch with a friend I was staying with in NKY. I have been to A LOT of First Watches.... Indy, Cinci, Louisville.... and I always think they're food is mediocre. It's not Cracker Barrel good but it's also not McDonalds bad.... somewhere in between. I think First Watch tries a little TOO hard to be healthy and sacrifices taste. I got sides of grits, potatoes, bacon, toast and fruit and of course, coffee. My friend had a hash and the biscuits and gravy.... everything was pretty good but OMG the biscuits and gravy were DISGUSTING! BLEH! Also, our service was far to be desired.... the server seemed unhappy... it was just kind of a disappointment. The nice thing they did offer is putting your name on the list from the Yelp app... HUGE plus! We didn't have to wait at all, just got there when the app told us we needed to be there by! I don't know if I'd recommend it because there's so many amazing brunch places in Cinci and NKY... so this place really needs to step up their game! read more

First Watch - Breakfast & Brunch Near Me - Crestview Hills, Kentucky

My family, and have been coming to this First Watch for a year now. We've always had a pleasent experience with the food, and staff. Prices are reasonable for the quality of food you get. I recommend the Bacado, bacon, guacamole, Jack cheese, and pico do gallo! Very good stuff. read more

First Watch - Meh. - Breakfast & Brunch Near Me - Crestview Hills, Kentucky

Worst service!! Actions speak louder than words....they refused to give me ice water when i asked for it...instead gave me luke warm water...no ice and tge glass was filthy. Eat someplace else if youre thinking about this place! read more

I am normally a huge fan of First Watch, but I'm not sure I'll ever go back to this location. Our server, Travis, was terrible!!! Normally we get really great service here, but before I go back I'll be calling first to make sure he isn't working or requesting to sit anywhere but his section. Upon sitting down, my cousin who I met there noticed there was something in her water. Travis came to greet us but then when she requested a different water, he didn't acknowledge my parents or myself, or ask for beverage orders from us. He brings her the water and then leaves again. We have already decided what we would like to eat as we frequent this restaurant so often we have the menu practically memorized. So after sometime Travis comes back to make sure this water that my cousin is drinking is fine, and then turns to leave again. I finally say, "Excuse me, but my parents would like something to drink, I'm fine with coffee but I do think they would like something." Travis, "First Watch only takes drink orders when food orders are ready! That's how we do it here! I was about to get your food order." Rather than argue with him and risk getting our food spat in, I kept my mouth shut and just gave him a look as he turns his body back around to get their orders. Then we notice our table is completely without a sugar caddy at all. My Dad asked for some sweet-n-low. Instead of Travis assessing our needs as customers and realizing he needs to bring out the sugar caddy he simply brings a plate of sweet-n-low. Everyone else at the table who doesn't like it proceeds to drink coffee black rather than bother Travis to do his job. Later, much later, when the food finally comes, my meal the Beefeater and cup of soup are missing the ramekin of horseradish sauce and my sandwich is ice cold. So as I wait for him to take his sweet time to come back and check on us (most restaurants have a 2 min/2 bite check back rule, which he did not follow) everyone else is enjoying their food. I ask for the horseradish and try to eat the sandwich despite the fact that the cheese is hardened it's so cold and the roast beef tastes rubbery due to the cold temp. Finally I give up and just get a box figuring I'll just reheat it when I'm at home and try to eat it then. This was by far the worst service I have ever received in this place and can not believe they are letting staff treat guests like that. This guy had an attitude and couldn't be bothered to do his job properly. It is not my job to do his when I go out to eat. We tipped him well despite his horrid service and rudeness. I don't want to go eat there again though. read more

Bad service. After waiting 10 min for a seat, sat there for 10 more without so much as a menu or a glass of water. Left.

Been to first watch before in North Carolina . This place did not disappoint me. The service was good and very clean place. The food was so good. Recommend the pancakes. read more

One of our favorite places for breakfast. My husband and I come almost every weekend, food is great and service is always friendly.

I like to eat here for brunch and lunch. This place is located on the Crestview Mall . Not open in the evenings . You can either park in front or the lot. Both the food and coffee is very good. Great place to eat. They have expanded and gave doubled the sitting area. Usually get seated now without a wait. read more

Good service, good environment, great food. I love this chain and hope that it continues to grow and prosper!

Love the Crestview location, we usually ask for Nicole because she is amazing and most of the time we try one of the specials.

I wish I could rate this location higher but I had an uncomfortable experience. I would give their food 4 or 5 stars easily, but their adherence to social distancing and customer safety only 1 or 2 stars. I ordered takeout. They do not have a curbside option and delivery cost is a bit egregious for a small lunch order. When I arrived to pick up my food, there was a cluster of people standing in the entrance and in line to pay their bills. While the people in line to pay their bills had masks on (having already dined inside) there were people in line and blocking entrance and exit without masks. While I understand the mandate has been lifted, the restaurant had no 6 foot distance guides or enforcement. I watched multiple mask wearing (older) diners uncomfortably have to squeeze themselves past these younger diners without masks in a tight indoor space. People were shoulder to shoulder and breathing on each other. While I don't usually have anxiety I felt really unsafe and uncomfortable. It's just a bad setup, space and process to force people into a tight space to both get seated and pay bills without enforcing or even marking a path. On the bright side, I ordered a quinoa bowl and it was delicious. I just don't think I will go back again for a while. read more

Food brought out wrong, then brought back out, but cold and tasteless :( $11.54 not including tip for what tasted like my kids fake foods . . . not the first time, unfortunately. read more

Run by retired firemen, there is not a finer breakfast/lunch spot! Food quality is awesome, inventiveness and freshness are their standard. Tried a few stores, all great, but Crestview Hills is like family to us! Give them a try, they earn your business, I guarantee it! read more

Unfortunately, FW has made some changes that are now causing them to suffer in quality. Their "toast" is a very thick slice of bread that gets slightly warmed. The bread is far from toasted. The meal has a strong chance of coming to your table at room temperature. If you look inside your omelette, you'll find 1-2oz worth of ingredients. I used to love you First Watch. I won't be back. read more

I don't know why I keep going back to this place. The food is good, but the service is always terrible. I am an understanding person, so it takes a lot for me to say that. Once again, the food was good, but the service was pretty much non-existent. Granted, it was a very busy time, but our server brought our food and then never returned for a good half hour, at least. Even at that point, we had to seek her out to ask for refills and our check. My opinion is that it must be the way the restaurant is managed, because it happens every single time we go. Either they drop the check and then never return, or we have to wait and wait and wait to get service or even our check. I wouldn't return if it weren't for the fact that my daughter loves the restaurant so much. read more

Always a good option for brunch. Healthy eats and a decent range of food. Most locations are on the No Wait App. If you're going on a weekend, use this app and save yourself a lengthy wait. Service was a little disappointing; maybe just one of those days. read more

Below mediocre. Servers shirt was so dirty it had to have been a week old. The floors were sticky, and the walls hadn't been wiped down in forever. Total turnoff. read more

Manager offered for us to come back and try again.

Good healthy food with fresh made orange juice, quinoa, and they have great omelets as well.

This specific location offered great service. It was reasonably priced, creative, and delicious. And you better believe it was an accurate wait time. Chickichanga is rolled up in a tortilla made out of egg! And the morning meditation drink is fantastic. read more

Every employee was friendly and helpful and the service was fast. The food was just so-so though. I ordered a summer special, heirloom tomato toast that was supposed to be marinated heirloom cherry tomatoes. They were grape, not cherry tomatoes, and there was nothing heirloom about them. I couldn't see where they were marinated either. For almost $9 I think you should get what's advertised. My husband's carrot cake pancakes were good, nothing special. It's an okay place but overpriced and apparently you don't always get what's advertised. read more

Very consistent each time I come here. Friendly staff and excellent food. Favorite item they took off the menu but still make it - Killer Cajun omelet. read more

In this day and age I'm thankful and humbled by the kindness that people still have. My first visit to firstwatch was great... service and food. I'm here this morning and Jeff, the manager remembered me and his kindness was priceless! I look forward to my next visit! read more

Get there early on Sundays or else you'll be stuck waiting. Thankfully, we got there around 8 beat the crowd by about a half hour. Coffee was burnt and the service was a little slow for how few people there were, but it got better. Otherwise, good food for a chain restaurant, and good portions. read more