Good luck to whoever decides to read this. I hate leaving bad reviews. This was my first and last time at this location. Placed my order for pickup at 11:36 am. I drove to the Florence location (which is my go to) only to realize I ordered from the Crestview location. When I got to the restaurant it was 12:15 pm. I figured my food would be ready, I told the hostess who didn't have a friendly demeanor that I placed my order almost an hour ago. After waiting what felt like forever...honestly I should have asked for my refund and left, at this point, but I came straight from the gym, (I literally placed my order while I was heading out of the gym) I was starving and nursing a hangover and all I wanted were some fluffy pancakes. I was approached by the manager (I think) and was told that my order was supposedly picked up by another customer. I was told that my order would be re-made. I finally get my order at 1:09 pm. I went to my friends place which is 4 mins away, I'm excited to get some warm pancakes in my belly and the food was all TRASH! The order comes with 2 pancakes, I got 1 dry, cold pancake. 2 bites in and I couldn't finish. It was like eating a pancake I left in the microwave and finally discovered it a day or 2 later when I'm about to use the microwave. I think the manager gave me a gift card for the long wait. I'll make sure to order from the correct location next time bc this put such a damper to my day. I've ordered delivery from First Watch and never had to wait this long. I've gotten a table, ordered my food, ate and left in the period I sat there and waited for food that I barely ate. Then I got a large container of questionable strawberries. (That I didn't ask for) Honestly it felt like I was being tortured. Like I was given scraps. Even the million dollar bacon didn't taste right from what I've previously ordered. Everything ended up in the trash except for the bacon. The universe is usually on my side but today... idk wtf happened. Also, there was another customer that was waiting for his food as long as I was waiting and he left. Without asking for a refund. This was after he got the same "somebody else picked up your order" excuse. read more

First Watch - Lemon Ricotta Pancake (burnt!) - Breakfast & Brunch Near Me - Crestview Hills, Kentucky

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@Eating.Drinking: It's always a good time for @first.watch...even more so after you have a heavy head after Friday night. This place offers the ultimate escape from your first week back at work after the Christmas holidays, and is a great brunch/lunch spot with a friend, family member or date! * Featured here is the Monterey Club Sandwich & the incredible Chicken Avocado Chop Salad. * For an added bonus, on your first visit, sign up to First Watch's SUN E CLUB, for an superb Buy One Get One Coupon! There are many locations, find your nearest on their website today, and you can view the incomparable menu options too!! * www.firstwatch.com * read more

First Watch - Breakfast & Brunch Near Me - Crestview Hills, Kentucky

Treated our 6 year old to breakfast at First Watch before going back to school after a Dr appt. I had the Farmhouse hash and it was great! Flavorful and felt pretty healthy although I really wish a smaller option was offered as we there was a lot leftover...a half portion would have been perfect, especially if the price was reduced a bit. My husband got the tacos and they were awesome! Good amount, great flavor, just really good. Our daughter got the chocolate chip pancake and it wasn't hot but thankfully the syrup is so that made up for it. I do find it a bit odd that my large meal came with toast and fruit, while the kids meal just had the large pancake... wish they had an option for an egg and smaller pancake and small side of fruit. Food tasted great. Service was good.. they forgot to get us take out containers and we had to get her to school so left a lot. Overall.... great experience read more

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Dismal customer service. I came in alone. I was directed to the "communal table." I was told "it would be faster, or I can seat you if you want." I could almost hear the eye roll the male server was barely restraining. After 2-3 minutes I started a timer. They seated a couple behind me when the timer was at 6 min. They had their server there taking their order within 45 seconds. As my timer hit 12 minutes I turned around and told them how long I'd been there. At this point, I'm assuming someone overheard and two servers ran up. I told them I was only there at this point to see how long it was going to take. Total time with no one even asking if I had been helped? 15 minutes. There were at least a dozen open tables, not counting the one I was at, and nada. Someone literally came up to the table and avoided eye contact with me and started adjusting things at the other end. Would not recommend. read more

Our Sunday brunch was absolutely perfect. This restaurant has a menu full of great options. I tend to stay with a more traditional breakfast and had eggs prepared just as I asked, ham, and a fresh fruit bowl that was perfectly in season. Our server Maia took our order quickly and delivered everything fast. This location shines. read more

If you're from Indy, this is like Le Peep. A little more trendy and healthier....but man, I miss goey buns and freshly squeezed oj. The wait was a little long. But, we were there right after church on a Sunday....prime time for restaurants like this. read more

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Let me start with I have never seen a more friendly staff. The Manager Sabrina was very inviting and sat us immediately MaKayla our waitress was so polite and very attentive to our needs. Jacob was very speedy and got us checked out. This store I have to say is making a very good move in a positive direction with a wonderful group like this. My family will b dinning here more frequent for sure. read more

Food was okay for what you pay I guess not good not bad service was alright for a Thursday morning nothing stands out about this place. Nice place for a brunch I suppose. Also if you're looking for good water this place is not for you water dried my mouth out it was awful tasting and warm, no ice nothing. read more

The best place in town for breakfast. Eggs Benedict with their homemade potatoes are THE best!

I'm in love with First Watch's atmosphere and their huge pancakes! (When I say huge I really mean it. Like double the size of IHOP's!) They offer plenty of selections for breakfast lovers (pancakes, omelets, bacon, sausage, etc) and non-breakfast lovers (soup, juices, sandwiches, fish etc). They also cook using as many locally grown ingredients as possible which Is great, and offer options like 100% pure maple syrup! Only thing is that since they're so widely popular, that there is almost never any parking and the waitlist gets long real fast! I say it's still worth it though! read more

First Watch - Carrot cake pancakes, side of eggs, and the water pitcher they give you - Breakfast & Brunch Near Me - Crestview Hills, Kentucky

First time at First Watch Sunday morning. I love the modern farm look they have, made me feel at home! I did get on the waitlist and quoted 20 min, however it was more like an hour and hot/claustrophobic in the lobby with so many people. Once we got seated, we were met with coffee and drinks and very friendly service from multiple people. I had the best waffle of my life, great bacon, good potatoes, and eggs. This was a total of a 3 hour experience, so luckily I had no plans, but the food was worth the wait! read more

First Watch just went way down on my list of places to do brunch. Picked this spot to meet friends for Sunday brunch because of its convenient location, and used the NoWait app, which is a nice way to get seated without a long wait on weekends. And that's about where the "good" stops. Granted it was a busy time for the restaurant, but the level of service was subpar for this chain. The hostess poorly communicated with the patrons, causing much confusion for us and the other guests about where we were to sit and when the tables were ready. Once we were seated, we sat for 10 minutes before anyone took our drink order. And it went downhill from there. Small things that all add up to a bad dining experience: -We had to ask multiple times for a forgotten glass for water. -The food was brought out literally one plate at a time... So between the first person being served and the 6th getting their meal, it had been almost 5 minutes. -We all but had to beg for more coffee for the table. -The ketchup bottle had never been opened and had the interior seal on it, which I had to remove. Any of these things alone would not be such a low rating, but together, mixed with turtle-speed service and minimal attention from the wait staff, they made it hard to ignore how poor the quality of the experience was. I would like to chalk it up to an understaffed crew, but I expect more from this restaurant. One star seems harsh because the food was decent, but two seems far too generous. Hopefully when I inevitably give FW another try, they'll have it together so I'll be able to bump them up a few. read more

First Watch - Farmhouse Skillet Hash with scrambled eggs - served with toast and fresh fruit. - Breakfast & Brunch Near Me - Crestview Hills, Kentucky

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Great food and great service at this location. Very friendly staff. This location deserves a higher rating than shows here in my humble opinion. read more

I had been here years ago, but not in recent times because I am not in this area often. I had to be down here for a meeting, and had a free birthday meal reward, so I decided to check it out. I came a little later to avoid the crowds, at around 1pm. I was seated by the hostess immediately, but then waited a very long time for anyone to come over... only after flagging someone down was I waited on. Again, not super crowded. The lady who was not the waitress for my section apologized and took my order anyways to get things moving. I had the blue booster which is a seasonal juice with blueberry, which I loved. My entree was the BLT eggs benedict. I have had this at another location before, so I know how it is supposed to be served. Everything was good, except for the eggs, as they were not poached. They looked poached, but the yolk was cooked through instead of runny. At this point it was almost closing time and as it was a free bday reward, I didnt complain. I like the atmosphere of this location, ample parking, and option to use no-wait for seating, so I would give another shot. read more

First Watch - Blue Booster - Breakfast & Brunch Near Me - Crestview Hills, Kentucky

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***First Watch is a very popular regional chain (you can expect a 30-minute wait on weekends) that specializes in breakfast and brunch made with fresh ingredients; service at this Kentucky location was very friendly and good; their food is decent*** This was my first ever visit to a First Watch. I remember first reading about First Watch in Consumer Reports a few years ago where it was listed as one of the best chains in the United States. It is still a relatively young chain and many chains do struggle with consistency and quality when they expand quickly to meet demand. The menu at First Watch lists up the many advantages of this chain. There is a focus on fresh ingredients and they also offer a fair number of healthy options. Each table also gets their own freshly brewed kettle of coffee and free Wi-Fi is available. First Watch's menu consists of a lot of traditional breakfast items like Eggs Benedict, pancakes, French toast, omelets, and hashes. Other items (not as easily found) include crepes, frittatas and several Mexican cuisine or inspired dishes. For lunch, they offer a few salads and several sandwiches. I went with one of their signature items--the chickichanga. It was scrambled eggs, onions, chicken breast, melted cheese, chorizo, avocado, and green chilies all rolled in a tortilla. The outside was not deep fried, but it was crispy from the searing on a flat top. The concoction was topped with a slightly spicy Latin cream sauce and sour cream. The flavor of the chickichanga was pretty good. I liked the chorizo and the melted cheese. The green chilies also gave the dish a spiciness you do not often get at a chain breakfast spot. The crispiness of the tortilla was also pleasing. The only bad flavor in the dish was the chicken. It was not dry, but it had been marinated in something that made the flavor of the marinade stand out too much. The chickichanga was served with a side of sauteed potatoes. The potatoes were not good. They had no color on them and they were not seasoned that well; they were quite bland. They were also unevenly cooked--some were soft, some were slightly undone and some were very undercooked and quite crisp (like water chestnuts). There was also a side of fresh fruit that featured popular choices like watermelon, pineapple and grapes. I felt prices were good. I think most of their breakfast items were below $10 and the portions were generous. Service was very good. The hostess and manager were very friendly, welcoming and polite. It was the kind of good service that makes people want to be regulars and there seems to be a lot of regulars here. My server was Mrs. Miller and she displayed similar strengths as the hostess and manager--friendly and attentive. The food came out quickly. The atmosphere is pretty simple. It feels like a chain cafe, but the room is also very clean, well maintained and comfortable. I thought the food at First Watch was decent though not spectacular. There might be some good breakfast items here, but I personally prefer Bob Evans based on this one experience (to be fair, Bob Evans has some just average breakfast dishes and sides too). The service is very good though and so is the value. I think if you live in this area and have not yet visited this chain for breakfast, it is definitely worth a try. First Watch is located in a huge shopping and restaurant plaza that has its own free parking lot. It is easy finding an open space though you might not be able to find a spot near the restaurant's entrance. read more

First Watch - Chickichanga, eggs, chicken, chorizo, green chilies, cheddar, Monterey jack, onions, avocado, Vera Cruz sauce, sour cream - Breakfast & Brunch Near Me - Crestview Hills, Kentucky

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Consistently great food and friendly staff . Usually a wait , but that's due to being a really good restaurant.

This is my first visit to -this- location of First Watch and the third different location I've visited. The food is consistently good, no matter which location. Normally, I get a breakfast item, but today tried the Baha Turkey Burger. It was quite good, and I felt like I was eating healthy. I love that First Watch offers so many options that include avocados! I'd give First Watch 5 out of 5 stars if only they would put Tabasco on the table in addition to Cholula. Fortunately, I had Tabasco with me in my pocket :-) read more

First Watch - Baha Turkey Burger and greens. - Breakfast & Brunch Near Me - Crestview Hills, Kentucky

Fresh breakfast food venue. Most meals are served with a fresh side of fruit & toast. Coffee is also hot & constantly refilled. They start you out with a water pitcher & are always speedy to get your order. The wait can be a little long on weekends (especially Sunday morning w/ the church crowds) so plan accordingly. My favorite dish here is the Market Hash w/ hollandaise on top. Yummy! read more

First Watch - Sunrise Granola Bowl - Breakfast & Brunch Near Me - Crestview Hills, Kentucky

The last couple of times I was in Kentucky, I wanted to try this breakfast/brunch place. It gets so crowded on weekends that I never got around to it. We went on a weekday for brunch and there was still a bit of a wait, but nothing compared to the weekends. We were seated and given our menus. We were offered coffee, which was served piping hot and smelled amazing. We ordered the farmhouse chicken hash and bacon and onion hash. They were served with fruit on the side and heavily buttered English muffins, yum! The food was good, right amount of flavor and cooked the right way. The service here was great as well. I'm glad I finally got to try this place! read more

First Watch - Farmhouse Chicken Hash - Breakfast & Brunch Near Me - Crestview Hills, Kentucky

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First watch suffers from a poor taste to cost ratio, and not the greatest service. I'd probably give them a 3 if the cost of the food were a bit lower, but if I spend nearly $60 for my family of 4 to have breakfast I expect something better. $3.30 + tax for OJ is ridiculous. Plus, they offered no special consideration for skipping us in the line (they scratched off all the other names except ours from one page, then moved on to the second page and never looked back. At first I thought they were just filling 2 person tables but when I saw them take 2 people to a large table I spoke up, politely). I wouldn't have minded them not offering consideration normally, but they also did not bring a kids menu for my young son -- and after waiting over a half hour for a table I didn't want to wait longer to have to ask for it, which didn't help with the pricing issue. My honey said his meal (some sort of skillet) was 'ok'. That's about what I had to say about mine (french toast). Cracker Barrel has better french toast, by far, though they have Denny's beat here. The kids were happy but they're not really picky. I just don't see a reason to come here. read more

Like my experiences at other First Watch restaurants in OH and IN, this one in KY was of the same high quality service. On the weekend, the wait was typical. The food is healthy and delicious. I had the power wrap with the cup of fruit. read more

Love this place. The food is always good and fresh. The coffee is delicious. And there are so many healthy and creative options. My go to is the Trifecta which is eggs, meat, and either a pancake or a waffle. The special Millionaire's Bacon is aIt's seasonal but in the fall, the pumpkin pancakes are delicious. Excellent place to eat. Friendly staff and happy atmosphere. read more

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Good stuff. Wish they could serve alcohol. A good mimosa or Bloody Mary would be fantastic with their brunch. read more

There's a good reason why there's always a wait at this First Watch--consistently great food. This national chain of breakfast/lunch diners uses high quality ingredients in its tasty menu items. But be prepared to build up an appetite waiting for a table. Every meal I've ever had here has been delicious, but for the sake of brevity, I'm only going to mention my favorite breakfast and lunch choices. The turkey dill crepe is filled with smoked turkey, mushrooms, and Monterey Jack cheese, topped with diced tomatoes, hollandaise sauce, and dill. Rich and creamy, this decadent breakfast dish is not for the calories conscious, but is well worth the splurge. It's accompanied by an English muffin and First Watch Potatoes, the eatery's baked version of home fries. For lunch, I'm a huge fan of the turkey burger, which is far more juicy and flavorful than any other version I've ever tried elsewhere. Served with marinated salad (so delicious), a fruit cup, and First Watch Potatoes, this burger won't ever make you ask "Where's the beef?" I'm inclined to give First Watch five stars because their food is consistently yummy and I don't even mind the wait. It's just the waiting area that I have a problem with. Only tiny bench in front of the counter (which is always packed with customers trying to pay) is designated for waiting patrons. The entrance is so crowded that people are actually elbow to elbow with each other as they wait for a table. Not too pleasant on a hot, sweaty summer day. read more

First Watch - Photo from website - Breakfast & Brunch Near Me - Crestview Hills, Kentucky

Good Breakfast food for lunch. Waffles, eggs, and bacon...mmm Quick friendly service. Reasonable price. The place was packed, which is a good sign...and we didn't have to wait = perfect combination. read more

First Watch - Breakfast & Brunch Near Me - Crestview Hills, Kentucky

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I know it is a chain restaurant. But I would say that the food doesn't have the taste of mass produced products that has been reheated. There is great care in preparation, presentation and quality. You will find a lot of healthy alternatives. I highly recommend breakfast and lunch. You won't be disappointed. read more

Would have been 5 stars except the recognition time after being seated was 11 minutes. We had the feeling we were invisible. Aside from that, the service was great and the food was excellent. The Carnitas Breakfast Burrito is The Bomb!! It needs to stay on the menu!! read more

This is a review regarding the cleanliness and safety of this First Watch. I noticed one of the waitresses/hostess that served my meal to me was wearing black disposable gloves(only they weren't getting disposed of). I watched her serve me my meal , touch tables, bus other tables, touch shared pens, touch the keyboard of the register and touch her face WITH THE SAME PAIR OF GLOVES ON! When I pointed it out to her she became defensive and called me "honey" and "sweetie" condescendingly ....I am probably twice her age......I wanted to inform her that to protect herself and the customers she should wash her hands frequently and/or use hand sanitizer, she only removed her gloves begrudgingly when I asked her to...Iwonder how many patrons have gotten sick with gastric issues/impending flu/covid/colds from her selfish lack of hygiene. read more

I have had nothing but amazing customer service here. That is not to say things haven't been mixed up or whatever, but this restaurant seems to have the mentality of treating customers well, and being really kind and gracious in their service. For example, I placed a to-go order over the phone. They told me 10 minutes. I showed up in 15. When I went to the podium, they looked at me with wide eyes. Someone had forgotten to put in my ticket. They apologized so many times, even after I laughed and told them it seriously wasn't a big deal. I wasn't in a rush so I told them I'd just do some work while I waited. They rushed the food up and didn't charge me. I really love the chicken salad here! Try it sometime read more

Passing through after staying a night in Cincinnati on our way to Gatlinburg read some reviews and decided to try it. We were not disappointed got there at 11:00 am it was busy but not packed we got seated right away order takin within 5 min food took about a half hour but everything was fresh,hot and delicious we would definitely recommend this to anyone read more

Good food, good service. Knowledgeable waiters can answer questions about food. Four stars because for a "healthy" restaurant they should have plant milk. Also could add more vegan friendly dishes. read more

We went for breakfast based on the reviews we read. The food we had was excellent but I think for the price paid, it was a bit lacking. I had an omelette, but there was no potatoes. The side was lettuce, which I thought was weird. My wife had a traditional breakfast which looked good. Only toast available is a whole grain. The service was good. She was attentive and not overbearing. read more

It's okay for a chain brunch spot. Lately the cooking is hit or miss. Smoothies are delicious and love the decor.

Was told to wait outside due to covid, which was perfectly fine. The issue was the app said I was next for 30 minutes as the host sat multiple parties. I went in to ask about it and he apparently just completely forgot about me. read more

I used to really like this place. I would go to First Watch once or twice a week. The service is excellent as it has always been. As a matter of fact the ten years that I have been eating there I have only had one bad instance with a server and that was many years ago. Fortunately they are no longer there. Now let's get to the food. As I was saying I used to really like this place they had very good burgers and a great teriyaki chicken sandwich. Now the menu has gone way too healthy and the items I used to enjoy are no longer on the menu. I had the works omelette with no onion it was cooked a little tough. I did mention it to my server and she was willing to have them make another for me but I decided it wasn't that big of a deal. Also I felt the order of home fries I got could have been a little bigger and my server also took care of that by getting me more. I understand how restaurants want to be on the healthy side with the healthy trend growing, but not all of us out there you want something healthy all the time it's nice to splurge once in awhile. I have cut my visits down to about once every other month and I must say again it has nothing to do with the service because the servers are excellent It's just the kind of food that they serve now. Also I must say but I am not a fan of salads but the pecan Dijon salad they have is excellent. It has a new name but I can't remember what it is. But like I said it is an excellent salad. read more

First Watch - The Works omelette with no onion. - Breakfast & Brunch Near Me - Crestview Hills, Kentucky

This location has gone down hill, fast. I use to LOVE coming here. Past two experiences have been awful and they were both to-go orders. I am Gluten Free for medical purposes. Yet, I bring my to-go order to work to find REGULAR bread. The ticket even said GF! So obviously the kitchen isn't taking the matter as serious as they need to be. Another time I ordered no mushrooms, once again because I cannot have them. What do yah know...there were mushrooms in my omelet. The people working are kind. But with my continuous poor experiences I can find better locations. Kitchen needs some major work on paying attention and triple checking their food items before sending out. TIP: If you do plan to eat here and order out, check your food before you leave. read more

First Watch is great! Although it's a national chain, they have a lot of great healthy breakfast & lunch items to choose from! This location is great, in Crestview Hills shopping center so it's very convenient. However, be advised that it gets very crowded on Saturday and Sunday mornings! You may have to wait a while for a table- but the good news is there's plenty of great stores to shop while you wait! read more

First Watch - Healthy egg white omelet makes for a delicious Sunday morning! - Breakfast & Brunch Near Me - Crestview Hills, Kentucky

I used to love eating here. It was always my favorite restaurant for breakfast. I will never step foot in here again due to the manager Brian. The wait was 30 min on a weekday so I ate at the bar table for singles. The table was filthy. I had to ask 3 tiles for 15 min for them to clean it. I could not even sit near it so my seat was pushed back for 15 min from the table. The server that delivered my food started to raise his voice and argue with me because I told him that my food came out incorrectly and was cold. To be honest, that wasn't that big of a deal but there was no reason for this server to argue with me loudly. I told my server about the other sever and she went to report it and then would never come back to my table. I am pretty sure after I went to pay, I now know why all of this happened (hint the manager Brian). I ordered hand pressed juice when I first arrived that I never got so I had to flag her down. I noticed on the bill that she never even ordered it. Some other lady dropped off my juice after I had been done with my meal for 10 minutes and would not give me eye contact. I specifically saw my server tell the other server to deliver it bc she didn't want to come back to my table. What??? I never did one thing wrong to my sever. When I went to pay, the manager Brian said that he remembered me. He was nasty and cruel and very passive aggressive. It all made sense. He saw me come in. I am quite sure he told the servers to treat me like this. I have zero doubt. I eat here frequently and normally never have an issue except when he is working. The man is probably one of the worst human beings that I have ever encountered at a restaurant and I refuse to give my hard earned money to any establishment that employs him. What he has done to my son and I will haunt me until I die. He literally made me cry at a restaurant and made such horribly cruel statements in front of my little boy about his mommy that were completely false and inaccurate. I ate at this location today and this passive aggressive jerk did it again! He said he remembered me and started with his nasty treatment. I literally find him to be evil. I tried to call corporate to complain but they don't take complaints. And to those of you who find this review funny, please check your moral compass. It is not funny what Brian has done to me and my child. Making a customer cry because you are mean spirited is not funny in the slightest. read more

We put our name on the wait list, for a 45 minute wait on Mother's Day. Every time we checked there was 8-10 people ahead of us. We find out, people using the app can bump people who are physically at the restaurant, and have had their name on the list before people using the app! This is not right! I can see putting them in line behind people who've already had their name on the list, but bumping them is not right! I will tell everyone I know about this unfair practice! read more

Excellent breakfast place. They get very busy and on weekends the wait is usually 45 min to an hour to be seated. But they send a text to your phone when your table is ready, so you are free to walk around and do some shopping as you wait. Or stay in the restaurant and have a complimentary cup of coffee. Everything I've tried on the menu has been spot on. I particularly love the pesto chicken quinoa dish. So delicious you can't tell you're eating something healthy. read more