This is what you expect from a good service facility. The guys are polite, helpful, and don't try to over sell anything. They will offer you the typical items (safety checks, lifetime services, etc ) Just expect it as part of their job. I service 3 vehicles at this facility and have not had any problems with their individual service or the repair quality. As a result, I also service my vehicles at Firestone in San Diego, CA (who do an equally good job). Pricing is better than the dealerships. Nothing is cheap when in comes to cars (tires, brakes, batteries, etc.). This is about as good as you'll get from a national chain with proper warranties. My last service writer was Israel who did a great job (Thank you Israel!). Overall, give them a shot to earn your continued business. They will do well by you based on my experience. Go for it!!! read more

Everyone in Firestone was friendly and welcoming. Each employee who walked in, and saw me waiting greeted me, genuinely. My 2 tires were replaced in an hour and I was extremely satisfied with my service. read more

Excellent service AGAIN! Came in for a bad tire and there were no hassles about the warranty which is why I like this location. They are not always up selling me. read more

This is my second trip here. First time was for oil change and tire rotation on a Saturday afternoon. I waited 2 1\2 hours but got the oil change for free since I waited so long. Today I bought tires on a Friday afternoon. Both times there was no push to sell me anything extra and all of the front office people are knowledgeable and very nice. The only downside is the long wait. read more

Kyle and Zach made my experience a wonderful one. I had a tire go flat on me and I got over there and told them to take a look at it and see if we could repair it or if we needed to replace it and after a thorough inspection of my tires we also found a nail in the driver's front tire. Kyle went over the different specials/sales they had available and I selected to put four new tires on my car and just for good measure since I was there I also got my oil changed. They took really good care of me and I appreciate that kind of service today. Good job guys keep it up! read more

Got an alignment and oil change. Got some old struts replaced. Great service and good price. Thanks John

The people who work here have become terrible. I have been coming here for years, but the last few times i found the following. I always check under the hood to make sure everything is ok. Once i found they didn't fill the oil, it wasn't full. The last visit all the fluids were full. But the brake fluid cap wasn't put back on, it was just sitting next to the brake fluid area not screwed on. Also they told me i needed new air filters , which is funny since i just replaced them myself a few weeks before. I wont be coming back to this Firestone again read more

Awful, I have not been in this place since they moved into the new facility. Customer service is terrible. They once rolled down my window after I had asked them not to or the window would get stuck. They decided to roll down my window anyway and guess what happened...it got stuck! The mechanics pretended to not notice me pulling my window until I approached them and asked why? When I asked them to fix my window, they informed me that i would have to pay for them to fix the window, even though they did what I asked them not to do. I also had my motor mounts fixed at this place when a screw had popped out of the motor mount they had repaired in less than two months. They refused to replace the screw even though they were at fault again. There is more, but i am tired of typing. This place is horrible, too bad I can not give them a half a star. read more

Great service! Had a flat tire and called in. Mark at the Tempe location was so helpful and efficient on the phone. He got me in that day and received all new tires by the end of the day. Great staff and friendly service! Even though the staff was busy, everyone received great service and welcoming conversation while waiting. Even while I was waiting on my car to get finished, Mark recognized his staff and complimented them throughout the wait. I've had my car serviced at this location before and will definitely come back! Keep up the great work, Mark and staff! read more

Came in without an appointment to get my oil changed and Kyle advised it would take about an hour or so since I didn't have an appt; however, they got it done in less than an hour! I also had a $10 off coupon but he took the liberty to apply the discount before I even told him I had it. They were quick, clean and professional. read more

$26 dollar oil change and great great customer service. John really takes good care of that place and makes sure all customers are satisfied. I will most likely keep coming here for my oil changes. Also the place is located next to a few stores so I didn't have to sit in a waiting room for an hour. Overall, very satisfied! read more

I have the lifetime alignment for my truck through Firestone. Every other time I bring it in, they don't do anything. I drive off with the same issue, this time I brought it in because it pulls to the right. Same issue. They said it had to be another issue. I have all new tie rod ends and ball joints. They then said it has to an issue with the tires. I have brand new tires. They prefer to come up with excuses then to admit their guys don't do a proper alignment. I even marked my tie rods with a paint pen and nothing was moved. They didn't do the work. read more

Excellent customer service! I needed a tire replaced and even though they were booked with appointments they were able to finish it within less than an hour. They were very friendly and helpful. read more

I have always had the best experience at this specific location. I definitely recommend it to women, they have always been very nice and explained things that are going on with my car. The recommended repairs were things I was already aware of, so I know they are being honest. I have taken my car there for about three years, I took it to another place once in between and have regretted it. They give a timeframe on when the car will be fixed and it has always been met, except for one time and they waived the oil change cost for me. So it was worth the wait. Thank you for your hard work and great customer service! read more

I highly suggest you come here. Isreal is the true meaning of customer service. I bring all my vehicles here. Top quality and will keep coming back. Firestone should be proud. read more

Don't bother making an appointment I had an appointment, scheduled days inadvance, but it took an hour before my car was touched. Why schedule an appointment and have me wait so long? Then try and over charge me and when I showed them the print out, oh, they "forgot about that". The alignment was done,2 1/2 hours later and now my steering is "loose" now but do I really want to go back and spend over two hours there? not so much. read more

I received great service today from John at the Tempe location ( 930 E Baseline Rd). I will admit that I came in a little frustrated because I keep having to replace the tires I purchased less than a year ago, with less than 20k miles that have a 40,000 mile warranty. I asked to speak to a manager and John rose to the occasion. He listened to my concerns patiently and without attitude, explained what I needed to do on my end to ensure the warranty is not voided out ( schedule wheel alignment every 6k) and serviced me quickly. I would definately come back to this FireStone because I appreciate John's honesty and willingness to listen to my concerns. read more

Firestone Complete Auto Care - Cleanest lobby I ever seen at a FireStone! !!! - Tires Near Me - Tempe, Arizona

John and the crew are phenomenal and have always been fair in their pricing and always communicate any issues with me while my car is being worked on. 5 stars! read more

I went to buy a battery and the guy quoted me a price of $199 for a battery? More over he tried to sell me stuff that I did not need. For example, he said that I needed something to mount the cables . I did not have it before, why would I need it now? Why are all auto places like this? Can't trust them. My advise, buyer beware ! read more

I've been to this location for majority of my services and still have nothing but good things to say about the people and their work. Evelyn is such a pleasure to work with. There aren't a lot of autoshops out there you can trust, but this is one you can definitely depend on. read more

Deeply saddened to have done business with this firestone. Unless you need basic services please avoid this place at all costs. Arizona Auto Care on Baseline and S kyrene rd is now taking me in and promising me they can be trusted. I've heard good things about Oasis Auto Care as well, but of course read reviews first. Multiple auto shops, including auto zones and o'riely auto parts, have told me they hear complaints all the time about this Firestone and this location is known for taking advantage of customers. I hope my review can save you time and money. read more

ATTENTION: DO NOT GO TO THIS PLACE, THEY WILL RIP YOU OFF AND SCREW WITH YOUR CARS. I was about 10 minutes away from this shop, my car started to cough and had hard time taking in gas, so I drove to this firestone because it was the nearest auto shop and I asked someone there to just electronically check my engine, I was already aware of the problem because my regular mechanic warned me about it which was a leak/mechanical faults. Since my mechanic is an hour away, so I thought I would give this place a try. After this guy told me that was it, I told him that the rpm would start to flicking when it is in drive without hittin the gas, he didn't listen. He revved my car up to 4,000 rpm while in park. I had to tell him to stop because I know that CANNOT BE GOOD FOR A CAR THAT IS BREAKIN DOWN. How can they be so dumb. they tried to talk to me in all mechanical terms then said it would cost $98 to do this and that. At first I thought that it is probably just the labor after repairing which supposedly to be normal. But I wanted to double check, I asked them if that is after repairing, again they tempted to throw me off with all terms. I had to ask AGAIN, "is $98 just to check my engine?" Then they hesitated before saying yes then proceed to say oh we will have to "dig deeper" and all of that shit. My regular mechanic NEVER charge me just "dig deeper". He only charge me $50 to $100 for the labor AFTER repairs. Now, my friend took her to this place just to get oil changed yesterday. She told them to NOT TOUCH ANY THING ELSE IN THE ENGINE, it has been running perfectly for years. After the oil was changed, they tempted to tell her that it has plenty of problems that need immediate attention but she recently had it checked by her regular mechanic, there is no problems. now her car makes several click noises before forcing the engine to start and her battery is brand new. Those sneaky idiots will rip y'all off and screw with your cars just to get you to come back. Watch out read more

Even when I was working on cars for a living in my own shop, I didn't work on my own car. I've been spoiled by Firestone. They have given me consistently good quality work for the past five years. They may not be cheap, but they've always been fair. I highly recommend them! read more

Brought in my car for an oil change and my oil light came on as soon as I left the parking lot. I checked it and they did not put in enough oil. They were friendly but I would rather deal with a rude competent mechanic than a friendly idiot. read more

They did a thorough A/C check and trip check/overall vehicle inspection, plus put the correct amount of air in my tires, all for $10.

Took vehicle to this location for the first time. Needed oil change and tire rotation. Employees were very friendly and didn't try to up-sell me on things I didn't need. Only reason I gave 4 stars instead of 5 is because if price on tire rotation. Many places offer discount rotation w/ oil change. Ended up spending $60 on oil change and rotation. Regular oil. Nothing special. Otherwise, I was very satisfied. I think next time, I'll have a free rotation done at Discount tire. read more

I purchased the lifetime alignment service for my vehicle earlier this year and the initial alignment of my vehicle was great; I believe that earned this location 2 stars instead of 1. However, it was the subsequent customer service experience that has driven me away from using Firestone again. I was forced to get rid of my truck shortly after purchasing Firestone's lifetime alignment contract, having only used it for a single wheel alignment. It is much more expensive than a single alignment service, but seemed like a good deal since I was planning on having the truck for a while. I understood the lifetime alignment was vehicle specific and I did not expect to receive a refund for the cost difference. Still, I felt that it was reasonable to at least ask if Firestone was potentially willing to provide a discount or coupon, considering I paid a much higher price than the single alignment price. When I visited the location, I was told they were not willing to do anything for me, despite paying a much higher price and only receiving a single wheel alignment. I followed up with Firestone's customer service on September 18 with a detailed email, expressing concern that this did not seem to be a fair exchange and this was giving me pause for conducting business with them moving forward. I felt they were acting only to make money now, without any effort on their part to establish an ongoing business/customer relationship. I felt as though the Baseline location valued a quick profit over earning a customer's loyalty. Firestone's customer service contact center was very quick to reply to my concern and forward it to the manager of the Tempe service center with the promise that he/she would reach out to me shortly. Today is October 18th and I have waited 30 days without any reply from the Baseline Firestone location or contact center. In summary, the execution of the alignment was as expected and the contact center was quick to reply to me, but without any follow-up. The big takeaway in my eyes is that the Baseline Firestone location gave the impression that since they had profited a bit off of me; they did not care about any of my business moving forward. I really don't feel that they did anything to deserve profiting off me anymore. read more

Do not go to firestone! They have HORRIBLE customer service and have shady business practices. The feedback survey they currently offer ($10 off $25 or more on services) is NOT anonymous despite saying so. JOE from this location made a point to bring that up as he mistakenly thought i submitted a survey on our interaction of just scheduling an appointment. If he looked at the time stamp he would have realized I submitted the survey PRIOR to coming in...Regardless to even bring that up to a customer was shocking and showed exactly why he was rude from the get go of just today's conversation. Firestone is notorious for adding on additional unneeded services, plus they are only concerned about bringing in their next customer, I dropped my car off at 7am and didn't get a call until after 2pm and that's just the call to go over what needs to be done.. I am a longtime customer and I continued to go to them because I had warranties and already purchased lifetime alignment (which they don't always remember to do when requested) that I didn't want to go. They are dishonest and have no integrity as a company at least at this location store #020516. The manager JOHN GIBSON is just as bad as his employees.. He didn't even apologize about after I had discussed how JOE was extremely unprofessional. He had less than 4 words to say, his response to my poor experience just went to show the culture at this firestone. He does not lead by example and his poor management is a reflection of the customer service given. Last thing to mention when I went to pick up my car both JOHN and JOE were gone and I had to speak with MATT who like them didn't let me finish we hasn't even started talking about this and he refused to listen Saying he's just a "third party, I'm not apart of this" and it's not his job to do this. Overall horrible experience on all levels please save yourself the headache of coming here. You will come in with small issues and a small starting total and leave with more problems to keep you coming back and a higher bill. read more

I have always had a good experience every time I get work done here. The friendly and professional staff are really good about keeping you updated on the progress of your repair. They aren't the cheapest in town, but they do good work. I trust them. read more

I referred my sister to Firestone near our house to go have her oil changed before she left town. She was from Idaho and I think they of course noticed her out of town plates plus being female. They changed the oil and she received a call from the store telling her all the problems she has with her car. She was upset because she was leaving town a few days later. She asked them to write it all down with prices. She then picked up her car and called another mechanic that she trusted. He checked it all over the next day and found NOTHING wrong like they said. Could not find any leaks or needed repair. She was very upset she was going to be taken by this business and went up to complain. They said the manager wasn't in but got the assistant manager. He didn't know what to say except they wanted to check her car again. She said NO WAY you would ever touch my car again. Customers in the waiting room were rolling their eyes in disbelief. She told them they should be ASHAMED of their so called business practice. Think twice before ever taking your car in for service there. Joanne Brown Tempe, AZ read more

Made an appointment online at 8 AM for an oil change at 1030 AM. Website said I would receive a phone call to verify my appointment. Noon rolls around. No phone call. I finally call firestone and tell them I made an appointment online and I never received a call or response by email and was waiting since 8 AM. The clerk brushed off my complaint and said "Well bring it on by and we will fit you in." I give in and drive down there. The guys working there were nice and professional. They took my truck and told me it would be around an hour and a half. The place was swamped. They call me 45 minutes later and tell me my truck is ready. I was pleasantly surprised. I picked up my truck and paid thirty bucks. I open my hood and checked my fluids. They didn't top off my windshield washer fluid, my radiator reservoir, or check my tire pressure. Every other place does includes these services. I checked my oil and it was clean. One point for them. So I begrudgingly go to the auto parts store and buy the fluids I need and a tire pressure gauge. While checking my tire pressure I notice one of my tires has a leaky tire valve stem. And it is leaking air like crazy! I call Firestone back and the manager Craig answers. I tell him I was just there for an oil change and I would like a leaky stem replaced. He told me to come down and he would have it fixed. I show up and Craig was very helpful. He asked which technician worked on my truck. I told him I don't know. He tells me they won't be in trouble (But I could tell they would be haha). He looks up who worked on my truck on the computer and runs to the back of the shop. I then see a technician running to get my truck and driving it to the shop to fix my stem. After ten minutes my truck is parked right in front of the front door (VIP service). Manager Craig tells me there will be no charge for fixing the valve stem. He tells me that if his technicians were doing their jobs, they would have noticed the broken valve stem and could have fixed it right then and there. Thus, eliminating me having to drive back and forth. I thanked Craig and left. Will I go back for a half assed oil change? Probably not. Craig gets 5 stars, however, for his great customer service and problem solving. Thanks, Craig! read more

After my visit to Firestone on 3/22/18 I was quite pleased. I went in for a tire replacement and an oil change. I was told my car just needed a quick tune up and when I told the guy I would be back in a couple weeks he told me that would be fine. I assumed there were no immediate repairs or replacements needed. Just three days later (3/25/18) my car broke down in California! Dead battery! Upon reviewing the papers they gave me after my visit I noticed the first page said my battery was in good condition and they would check it again for free at my next visit. The back page, where they check all the boxes and record everything they looked at, had "replace battery" checked off. The AAA guy also said they would have known my battery was not good anymore because I was at a 22 and should be at 550. VERY DISAPPOINTED. Won't be going back and would not recommend. They just wanted to get out of there. read more

I previously bought new tires here and received a decent price and good service. Today I brought my car in for a tire rotation and multi-point inspection that I scheduled online for 7:00 a.m. only to discover that the technician was running late due to traffic. My car was brought back into the car bay 35 minutes after my scheduled appointment. Next time I'll be going back to my regular mechanic shop. read more

Horrible service. Had to set three different appointments for a simple sensor replacement. Had to wait two hours before someone told me the part wasn't even at the facility. Minimum 90 minute wait for everything at this place. I will not be coming back read more

I was very nervous about coming to Firestone to have my tires replaced because of all of the not so great reviews on the service, and the quality of the tires themselves. However, after an extensive search for the best prices I found that they were the most reasonable. I dint make an appointment, but luckily when I went they were able to get me in. I quickly voiced my concerns about what i had heard about the quality of Firestone tires and the manager that helped me out was knowledgeable and very reassuring. After checking out my tires and finding the ones that were best for my car and my budget, the staff got right to work on my car. They have a very small waiting section inside the shop with a lot of typical man magazines and a TV. with cable so i didn't go crazy. wile i waited the manager would periodically check on me and would see if i needed anything to drink or a snack, he would make small talk and was over all very nice. Before i knew it my car was all done! As i was getting ready to go, they didn't try to concern me with repairs that mysteriously needed attention while they were working on my car. They said "let us know if you have any questions or concerns about what we did today. Call or drop by any time." Over all it was a great experience. About a month later i was driving and needed to make a turn into a shopping center. i took the turn a little too soon and slightly hit the curb and took a small dime sized chip out of my new tire. I immediately drove over to Firestone and told them what happened. they took a look at it and said my tire was just fine and not to worry but that my air pressure was low. the manager called over two guys and fixed the air pressure right on the spot and didn't charge me. My over all experience with this place was great. read more

I would give NO STARS if possible. Fitestone at ONE TIME was good, they didn't up charge you or do work that wasn't authorized. They called and told me what the problem "was" I say was because my car is in the shop again with the same issue . They said it needed a few flush or something and they noticed the thermostat needed to be changed so I asked my ex-husband what could wait and what I needed to do right now and we told the guy on the phone just the thermostat because I didn't want to pay $800 was already looking at a $400 charge. So when I get the Firestone it's $800. Can you believe that ? So I call my ex-husband to tell them that he did not authorize it and he was in the middle of a sentence and they pretty much stopped listening after that. He thought I authorized it and I did not authorize it plus he isn't allowed to operate anything because it is my car we are divorced . So discover doesn't back me up either they say they sent documentation of your findings and that I signed the receipt I signed it under duress they have my keys in my car and what am I going to do just not pay them and find myself in jail because they called the police? No I didn't I thought I could have discovered this. But they say they have documentation of it and it's crap and I find that receipt so I can get my car and now they say I'm liable because I signed it. Do you not go to Firestone and I am still on the fence about discover. Don't use any Firestone in the valley because this is the second one I took it to that charged me $400 more than they quoted me and lied to the credit card company . I thought Tony was a nice guy but he's not he's a jerk. After all the times I've gone there and he doesn't even act like he knows who I am or f- it I'll never go back and I will make sure my friends don't and if I were you I wouldn't take it there either they're liars and thieves. But I'm not done yet I'm not getting those rip off liars. I am so angry . I just want you to know they are nice until they have your business. but if their ignorant enough to piss people off. You probably say you have had good service and you may have, but just wait ... They WILL OVER CHARGE YOU AT SOME POINT.. I was counting on my credit card company to back me up but they produced some kind of proof and to top it off said that my husband and I were fighting in there which is a total lie and I don't sue them for that too because that's the famil I was counting on my credit card company to back me up but they produced some kind of proof and to top it off said that my husband and I were fighting in there which is a total lie and I don't sue them for that too because crap . I was mad at Firestone Tony and whatever dumb kid did screw that my car wasn't fighting with him they're out in out liars and rip offs and feet read more

I came in on a Sunday with a nail in my front passenger tire. Before I could get in the door, I had an employee headed towards me with a clipboard. They gave me an honest time and got the job done. As I sat in the lobby area, a "difficult" customer came in and spoke with the employee at the counter. To the employees credit, he offered excellent customer service, staying calm and professional even though the customer was somewhat animated. This was my very first time here. If I lived in the area, I would frequent more often. read more

This was not my first time going to Firestone but it will be my last. I had an appointment to get an oil change, tire rotation and full vehicle inspection. I was prompt to my 8am appointment, I introduced myself and stated I have an appointment. He failed to introduce himself and went ahead and looked up my name then said I had no such appointment. I told him my last name and now he sees I do have an appointment. He read off what I made the appointment for but failed to read the comments, which were a slight burnt scent thru my vents, so I suspect an oil leak.I point it out so that he can be aware and it can be properly inspected. He replies in a rude manner, "Yeah I read that here." I leave my keys and we go our separate ways. Fifteen minutes go by and I get a call from Firestone. First thing I hear is, "How much money are you willing to put into your car?" A bit aggressive and profoundly unprofessional from what sounds to be the same person (yet again fails to introduce himself). I'm caught off guard and ask, "why is that?" He replies saying that my engine is "saturated" with oil from multiple locations and $2000 to fix. In shock I reply, "Before I make a decision i need to make a couple phone calls and I will get back to you with my decision" and he accepts, we hang up. I'm a college student, living on a college student salary and Im living in a new state so I dont have the funds to cover those extensive costs. So I decide to get a second opinion. I call back and a different individual picks up (fails to introduce himself) and I tell him, "I would like to get a second opinion on my vehicle and I would like you to just park my car outside and I'll go pick it up." He respects my decision and confirms that nothing will be done. I go pick up my car from another individual (fails to introduce himself) to the surprise that they did not respect my wishes to leave my car alone and went along and did the full synthetic oil change (expensive) but not the tire rotation (cheap). So I bring that to light and ask why the oil change was done after I got confirmation that nothing was going to be done. He replies very condescendingly, "Well a car needs oil to run, it cannot run without oil inside of it." Which is funny because prior to my appointment I checked my oil, which was at the proper level, a bit dark but it was time for my oil change. I checked the floor under my engine for any oil spots, no oil spots. I do not have the best knowledge of cars but I am well versed in the situation of my vehicle. So unless there was a major leak that occurred in those fifteen minutes I did not see that it necessary to go ahead and take it upon themselves to go against my wishes. I didnt want to make a fuss about it because that was the main reason I brought it in so I went ahead and paid for the service that I didnt want done. As I inserted my card, the employee stepped away into the garage and pulled a mechanic to the side and had a good laugh and came back. In my head, this made me believe that they were laughing at my expense. So I got my keys and walked out with my paperwork, which was not properly read to me. I did not review the paperwork until I got home but when I did I was left with a lot of contradictions, but I'll just talk about the main issue. The paperwork said that my oil level was at "full level." So I thought to myself, my engine was "saturated" with oil and cars need oil to run, so if my oil was full prior to the oil change why was it dire to go against my wishes? My gut feeling was telling me that they were full-of-it and were just after money and up-selling at my expense. I needed a second opinion. I asked a friend for help and he recommended his mechanic which was an auto shop supervisor at a major local dealership. He reassured me that he is familiar with my vehicle and the issues that it comes with. So I drove over to his house, within seconds he gave me his professional opinion. I have an oil leak but in his words more of an "oil seep" due to the pressure and age but not anything major that would require an immediate $2,000 job. He also said that this seepage has probably been going on for at least a year and could not have happen in fifteen minutes. He did recommended some work, the parts would come out to $150. Huge difference compared to Firestone's quote of $2,000. Overall I learned that the nightmares that auto shop franchises are just want money and do not of the customer are true, especially at this Firestone. This will be that last time I bring my car to Firestone for even simple work even. They are not honest or trustworthy, which contradicts their mission statement of having the best service/values. In my opinion, after being victimized of their service and values I believe that they give a bad name to all honest working mechanics. I am thankful that I followed my gut and didnt settle with the recommendation of these name-less strangers at my neighborhood friendly Firestone. read more

Went there for new tires and that all was fine and good then my check engine light came on. They wanted to charge me over $300 just to do a diagnostic on it. A friend told me about another place that I went to another place that diagnosed and fixed it for less. read more

I will not be coming back to this place. My car wouldn't start, tow it to the shop, they said it was the battery. I go pick it up, car doesn't start in their parking lot. They said it was the starter. Come back the next day, take it home, car doesn't start that night, tow it back, after 2 days, they say they can't fix the car, so I tow it somewhere else and find out the car didn't need a starter. I'm out $550 and all I heard were apologies (nice guys) and excuses. I don't think these guys know what they are doing. They want to guess at what repairs get done at your expense. I'd only recommend them for tires and nothing else. read more