Horrible experience. Have used Firestone for years, but definitely will not consider this location ever again. Unfortunately, negative stars cannot be left. If they cannot seem to understand the simple concept of managing appointments, why would anyone trust them to maintain their auto? Wasted an entire day waiting for vehicle that did not even get started on as closing time approached. Do yourself a favor by going elsewhere, as these guys cannot be trusted! read more

Picked out tires and made an installation appointment at Firestone. What was the point? Morons didn't even bother/attempt to order the tires! Didn't call to reschedule. I wasted a Saturday I could have slept in or made plans. They didn't even pretend to care or be apologetic. Don't go here eve for any kind of service. This was their 3rd STRIKE with me. They are done forever. read more

Took truck in, for an oil change and tires. Went to pick it up and radio no longer works. Called them to ask them if they hooked up to computer, was just told no, kinda expected a little more. read more

Called to make an appt for an oil change. They ALWAYS say they are fully booked for the day you request, even when you call weeks in advance! Ridiculous! Apathetic and always try to work against you, BEWARE this location! read more

I've had good experiences at this Fletchers in the past, but the last few times I've been there have been frustrating. They do not have a good system for oil changes - I have waited all day for an oil change more than once. I have had conflicting information from different employees on scheduling appointments, and when I politely informed one of them, they acted like I was lying. I agree with another post that sometimes it feels like they are working against you. As a person myself employed in customer service I have to wonder how being against your customer can ever work for you. On a positive note, they had the cheapest battery in the area (after checking several other stores, we ended up coming back there). But my past few negative experiences there have overshadowed the positive ones. All in all, after they were frustrating on the phone this morning (the oil change run around), I decided to pay a little extra and try Big O' Tires on Crimson. Customer service was great and it was done over lunch. I even used a coupon from their website. read more

Seldom these days do you find companies with high morals. Today I found such a place. I took my car to the Firestone Complete Care Center off Crismon Road because I had a brake warning light on the dash. They inspected my brakes and told me it was just the sensor and that my brake pads still had plenty of life in them. I was fully prepared to replace the pads and would not have questioned it at all if that was the diagnosis. I appreciate their integrity. They have now become my car care center! read more

Not happy with this location, the vehicle came in with a check engine light, they said it was broken vacuum hose charged $98.00 to Diagnose also had the oil changed they left the drain plug loose within a day most of the oil had leaked out of the engine and the check engine light was back on, after speaking with the supervisor they were willing to give us another oil change, wanted to charge us an additional $98 to diagnose the problem for a second time..... read more

Just had an oil change and tire rotation this morning at this location. The last time I attempted this at another competitor, they did not rotate my tires. I knew this because by passenger rear tire had a notch out due to a curb incident. Upon inspecting the car after Firestone completed the service, that tire was still on the passenger rear tire. When I called, the person I was connected to asked the manager and the technicians about the transaction and they confirmed they did the rotation. Since I only have one tire with this specific mark on it, I know someone is lying and being dishonest. There are too many auto stores in the valley to deal with someone that is dishonest. Unless you know how to prove the actually did the work, I would not visit this Firestone location. Dishonesty and lack of caring for a customer will kill your business. read more

STAY FAR, FAR AWAY! A couple weeks after getting my belt replaced it started squealing and needed to be adjusted (this is normal). I brought it back in and they told me I needed $2000 of repairs and the belt was fine no need to adjust it. About 7 months later the belt broke because of the squealing (they should last a few years at least). Anyways a guy who worked at checkers put a new one on for a $10 tip and took him 10 mins in the parking lot. Car runs fine now. No need for the $2000 repairs they told me I needed! Even though I bought free lifetime oil changes with them I will not go back and let their amateur mechanics touch my car. I will gladly pay elsewhere rather then get it free here. read more

I experienced a very high level of customer service a very short time before they were scheduled to close. The prices were slightly higher then I would have expected but the fact that they didn't charge me for services I didn't need, even when I specifically requested them, meant my total bill was about half what it could have been and what I would have been charged most other places. I will not take my cars anywhere else now. read more

Thanks so much to the crew! These Guys Are Awesome! My blower motor went out in my Audi Q7 TDI (Of course when it's 100+ Degrees) and they handled it without delay. It's as good as new and Andy ROCKS!!! read more

Stay far away! These guys have no freaking clue! Took my brand new 4Runner here to get an alignment done since I had just gotten it lifted. I purchased the 1 year alignment and got it done in mid July. Takes an hour and a half and when it's done he hands me the sheet and says they got it close but couldn't get it into spec but that it's good enough. Driving home, it's pulling to the left and the steering wheel is now off centered. Take it to a different Firestone to have them look at it. He tells me the tech at the other Firestone that did the alignment did not tighten the Jam Nuts on the Tie Rods! Are you freaking kidding me?!?! This place is a freaking joke! Wasted my money on an alignment plan as I would NEVER trust them to even wash my car again! read more

Great experience! They were nice and professional when I called to make an appointment. They were fast and friendly. Good price without pressure and up selling. Went for an oil change and felt like they were very honest. Best oil change experience I have ever had. Just made it easy. And the guy who helped was just a real guy. Honest and helpful. read more

Had an issue with a tire and stopped in to see if they could help, 15 minutes and $12.00 later BOOM!!! Great service and 10 stars. Go see Robert!!!! read more

Firestone Complete Auto Care - Robert is the man - Auto Repair Near Me - Mesa, Arizona

Top Notch! They completed an oil change and tire rotation in record time. They were courtesy and didn't try to up sale me on things I didn't need right away, but did informed me of services that may be in my cars future like a filter and alignment. I appreciate their excellent customer service. Awesome Job! read more

I can right a book on how satisfied i am with Robert's work ethics ! He goes above and beyond to make sure everyone gets the best customer service . I have a 2018 and was scared to take it anywhere but KIA but after going to this location i will not go any where else unless Robert leave i will follow him until then i will continue to trust him with all my car needs :) thanks Robert YOU ROCK read more

Went there for a $9.95 a/c system check. These guys told me there was a blockage in my a/c and would have to vacuumed the system and hopefully that would loosen the blockage. Then they were going to put freon back in it not knowing if there was a leak. They said they had to do this to tell if the a/c compressor was bad. I asked him is there not a test to check the compressor? He said we have to start with a vacuum of the system first. $150! And then he said it could be the compressor but to find out we have to do the vacuum and install freon. I thought this was high, but he said it was standard price. So knowing this jackwagon was lying thru his teeth, I called a reputable mechanic shop called Sunland Automotive and talked to Scott. He said you dont need to do all that and he only charges $100 to recharge the a/c unit and put dye in it to check for leaks. I'm so glad I got a second opinion! Sunland had me in and out in 20 minutes vs 1 hour plus with appt at Firestoned. NO COMPRESSOR WAS NOT BAD. NO THERE WAS NO BLOCKAGE! Just a simple recharge which is ALL I wanted in the first place! I would suggest getting a second opinion from anyone other then Firestone on Crismon! The BBB just might be informed of these scam artists! DO NOT TAKE YOUR VEHICLE TO FIRESTONE ON CRISMON, UNLESS OF COURSE YOU DONT CARE ABOUT THE LIES AND HIGH PRICES YOU WILL ULTIMATELY PAY FOR NOT NEEDED SERVICES OR PARTS WITH THESE JOKERS! You have been warned! read more

Had to get my 30,000 mile service done. Great experience, super friendly, and very helpful. Definitely will be bringing my car back.

Went here for brakes totally on the reviews, All I can say is I give it six stars!!! read more

Amazing service!! I was able to schedule an appointment the same day and didn't have to take time off of work to get an oil change as I would with most other places due to operating hours. Robert was great, the service was quick, staff was amazing and I will definitely be going to Firestone for all my car needs! Thank you guys so much :) read more

I took my car in to have the ac fixed. when i dropped it off i told them that it was not just low on coolant. when it was finished they told me that it need coolant and that was all. i was skeptical by assumed they knew what they where doing . I paid them $150 went out to the car and the ac was blowing 90 degree air , not only did they not fix it but charged me anyway. they had not check the system at all.. i go back in and tell them it's not working. (i hadn't left the lot even) they pull it back in and with in 5 minutes tell me i need a minimum of $400 work done. if it was that easy to tell what the problem was why didn't they tell me that before they got $150 out of me. they tried to take the easy way and i got screwed for it. read more

Had an alternator go out on a Saturday afternoon and managed to get it here for repairs. I completely expected this to take a couple days or so to get back, so I left it there and started making arrangements for the work week. 30 minutes before closing, I get a call telling me they had the time to squeeze it in and it's now ready for pickup. I made it there with 10 minutes to spare and the price was less than I'd expected. Excellent service. Great pricing. You can tell they really make an effort here to help. They've got my business! read more

Back again! New tires and oil change this time different vehicle. Jason is probably the best customer service Rep in this business. They truly take care of people here. Blessed to have a trustworthy place to take my vehicles! Keep it up. I'm a customer for life! read more

I'm really surprised to see some of these bad reviews, I always have such a wonderful experience here! And Robert gives me nothing but the best customer service well all the employees every time I come in, also I never have issues booking an Appt. But after reading some of these bad reviews I can definitely see that the problem was not Fletcher's or Robert.... These bad reviews are coming from some angry bitter people! Next time try being a pleasant human being when you go places! :) read more

I have takin all my cars for here over 10 years. I have had great service most of the time with a few hiccups over price. We have a friend who is a mechanic ( no longer in the field) who helps us trouble shoot and then we take the cars here for repairs. I fortunately had a father who made me make small repairs on our cars when I was growing up, so tools and parts don't scare me. My car check engine light came on the code read 02 bank 1 sensor. I've replaced other sensors in my car. Super easy. I replaced the part which is just a screw in and snap into place part. Took no time at all. However my engine light did not reset. I took the part back and replaced it with another heat sensor. No luck after driving a good 100 miles no reset. So we take it to Fletcher's. They said they couldn't figure it out but they would call us. After a few more hours I get a call that they think we should replace the computer board for $1000. The car shows it running fine so that must be it. Something did not sit right with me. I told my husband that we should pick it up and take it to an emissions expert. We got the keys from the front desk paid $90 for the test. Low and behold the engine light is off. We took it for our emissions test and it passes. Later I looked up how to clear codes on your cars computer. Auto zone and repair shops have the ability to clear codes when testing to get an accurate read. Had I known that I would have figured that out myself. This almost cost me $1000 heck I'm mad I paid $90. Shady bananas. read more

The guys here were amazing. Beat everyone's prices!! All 4 of my tires were separating. They covered the tires under warranty and beat the price of a competitor by $350.00 to replace all the engine mounts!!!! Did tires on a Thursday , woke up Friday morning valve stem leaking drove down they had it fixed in about 15min. Took it the next day for engine mounts and paid even less than the quote!!! You won't be disappointed taking your car here!!! read more

This location needs to send their mechanics back to school. I spent $500 getting the controller for my A/C fixed here and after that, the air output was terrible. They told me I wouldn't be happy with it and tried to sell me a new fan. I declined. I took it to completely different repair shop and was told that Fletcher's wired the controller in backwards! I bought the family oil change pack but I'm just going to eat the money and move on. I will not let these guys touch another one of my vehicles. read more

I called days in advance to see if they did appointments as I know most places are understaffed. The gentlemen I originally talked to was great. He got me set with an appointment to get my oil changed at 8am. When I dropped my vehicle off at the scheduled time and day the gentlemen couldn't give me an estimate on how long it may take because it just said pending in his system but I could call back in a bit and he could give me an answer. I called in at 10:00am and spoke with a different gentlemen who put me on a brief hold to find out as he was not there in the morning. I was informed it should be about 45 minutes for them to free up a technician to begin working on my car. I came back at 11am and my car hadn't moved from where I parked it. As I waited in line to chat with either one of the gentlemen at the counter they were giving estimates to other customers of an hour for an oil change and another customer a hour and a half to get a full inspection on their vehicle. When I spoke with the gentlemen at the counter as to what the point of an appointment was? He couldn't give me a straight answer and for a second time I was told I apologize, but I was not here earlier this morning so I don't know what happened. read more

They always work with you and try to be the most helpful. They work best if you have an appt. we just had our brakes and a/c repaired for about $400. Done in a timely manner. We are pleased. read more

Awesome service! Whether busy or not. They are straight forward- no lies! Robert has taken care of me for about a year now. And just today, came in with a flat. In and out in 15 minutes. Highly recommend them! read more

Not a big fan of Fletcher's but Jason is the greatest. Very personable. And excellent customer service. When other Fletcher's said they could not help me out, he went above and beyond to make sure i got top service. Will recommend them hands down #1 tire shop. And will be returning for their great service. Thanks Jason... You rock! read more

If you need car repair this is the only place to go. They are honest as the day is long. Robert won't run you over the coals. I wouldn't go anywhere else. He works on my Corvette wouldn't trust anyone else. read more

Very happy to say that I completely trust my vehicles and any thing I leave in my vehicles in the good hands of some trustworthy people.

Another excellent experience with Robert, Jason and the hard working staff at Fletchers on crismon! These guys over deliver every time. Today I even got $25.00 toward future services as a patron gift. I trust them and they are the only honest automotive business I have come across. Plus they get me out before time quoted so i can get on with my day. Thanks guys see ya next time. read more

I've replaced tires on four cars and have had simalar experiences with their sales tactic that the size needed isn't included in the current "sale." The guys at the desk are always very helpful, knowledable, and friendly. The girl not so much. Overall I've been very happy and will go back when needed, for an automotive establishment I rate them legit. read more

Seriously the best place you can take your car in my opinion!!! Robert and Jason are friendly, respectful, professional, and HONEST! They will give you a GOOD PRICE, but I trust these guys which is more than I bet you can say for most repair shops you've been to, right? The CHARACTER of the people in shops makes a HUGE difference. Their shop is busy, so make an appointment if you can, and you'll be glad you did. read more

Not getting into all the details BUT I would stay away from this Fletcher's. They have had the car more over the last 2 weeks than we have. We were there when they opened at 8:00 AM. Were told it would be 3-4 hours for the repair. The car was finished Saturday at 4:30. We had to contact them for updates. Not worth the frustrations. read more

We set an appointment a week in advance with Joe or Joey the manager. He was very aggravated we arrived 1/2 hour early even though there was only one car in the bay. He was rude and combative. I asked him for prices for other services to my truck and he quoted me twice what other companies charge. I never did have him provide any services, just asked to get the truck out of the bay and will patronize another tire store. Take your chances with Joe if you want, maybe he will be in a good mood when you arrive. We had a Friday afternoon appt., perhaps he just wanted to shoo us away and hit the beers early. read more

I went there for a second quote on tires as mine had blown out. Jason was great. He helped me get a much better price, was very pleasant and the service was great. I ended up bringing my daughters car for a new battery and a check up too. read more

I have been bringing my vehicles here for years and trust them 100% Robert and Jason have always taken care of me and always treat me and my business like we are the most important and they do that with everyone I have seen come in there I have never felt as if they are selling me a bill of goods. The techs always do great work and get the job done very fast. read more