I do not recommend this towing services company. I requested a special service to tow an end dump trailer, with specific instructions for no lifting, as the budget could increase with lifting time. With pull towing, it would not exceed 2 hours. However, they ultimately charged me double the agreed-upon price because their driver insisted on lifting, and they didn't inform me. They forced me to pay or threatened to drop the trailer off at the auction when they didn't follow the instructions. read more

Valley Express Towing - Towing Near Me - Mesa, Arizona

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terrible customer service. yells at people trying to retri vehicle, kept my friends ID and credit card for over 20 min and said he would bring it out to him! then when we asked about it he said "shut the fuck up". egos are too big for a little company read more

I am currently suing this company for their bill for towing $5800. I believe i have a good case and should recover lost money. August 2024 they sent 2 semi trucks to pick up my toyhauler just below Black Cyn City. I had hit the rail with the toyhauler and blew out both tires/bent the front axle. Driver 1 wrongly took off good back axle, took off a tire and put it on the bad axle. It really got worse from there. O Stars read more

I was stuck on the side of the road and known as Valley Express Towing--they arrived faster than predicted. The driving force became courteous, professional, and treated my car with care. Pricing was truthful, and the process became easy. The best cause I'm giving four stars as opposed to 5 is due to the fact I had to wait on hold for a bit. Otherwise, a dependable and useful enjoy. read more

took forever to even come out of there office when I went to the phoenix location operator had to call them twice..

My car had a tire blowout while driving on the 101 Freeway during a very busy time. Scary getting to side of road. Roadside shoulder was narrow and just before an off-ramp. Each car that passed by made my car rock. Called Valley Express Towing. They sent a tow truck in a short time. The driver, Ben, was kind and professional. It felt as if I was rescued. Damsel in distress and all that. He looked after my personal safety as well as my car's. I am keeping Valley Express Towing in my contacts in case I need a tow in the future. Their fee was reasonable, especially in light of how cared for I felt. Use them. They provide great service. read more

Absolute crooked towing company...Quoted one price by THE DRIVER , find out after it was towed it was nearly $70 more than was told JUST FOR THE HOOK UP ITSELF. CROOKED PEOPLE STAY AWAY. read more

These guys don't know what they're doing.. loss my engine covers off my vehicle. Didn't try to even figure out why the covers are missing or even take time too look around the whole shop.. first called me to say the parts where wrong but they mechanic tried putting the part on the wrong side of the vehicle. I'm not a mechanic put I had to instruct the guy to try the part on the opposite side n I was right.. lazy is not a job Description . take pictures before n after because these guys have no respect or obligation to the customers to who money's there are taking for half ass work... read more

My mother and I experienced a tire blow out late in the evening on the highway. We were a bit concerned being alone late at night on a busy highway , especially when AAA said it would be at least 45 minutes before we could get assistance. Much to our gratitude, Zach arrived within 15 minutes to assist us. His expertise when dealing with a challenge towing our unique vehicle showed his extreme level of knowledge. If it were not for his professionalism and level of knowledge we would have been on the side of the for the road for hours. In addition to his professionalism and extensive knowledge, Zach was a kind and good person. As a 55 year old , I can tell you that Zach represents his generation in such an exemplary manner. He clearly CARES about the job he does as well as the clients he assists. He shared that he loves his job and it is so evident ! Thank you Zach. You truly made a difference in our day and we appreciate you so much. Stay safe out there ! Thank you again!!! read more

I called this towing services for a price. Upon finding out the car was 20 years old I'm sure he assumed a large repair. Was told 85$ to take 3 miles to my mechanic Or, 50$ to take to his shop. If I had the work done by his shop, he would waive the 50$ tow fee. When the repair was a 40$ cap suddenly he wanted to charge 155$ for the tow. These people are not honest. Do not use this company. Mary from Gilbert Az read more

These guys are complete jerks and rip off artists! They bait you into using them with the bait and switch line of, $85 for the tow, but we waive it if we do the work, then they charge you $200 for the tow on your bill! I was hung up on, I was handed a box of "broken" parts after they repaired the car. Those parts were not even for a honda! I drove straight to the dealership from this place and they showed us all of the bad work and incorrect parts! Oh, and Alex, you better hope we never see each other again! What a complete idiot, moron! read more

This place has been here to help me several times and I will always return here for the wonderful service. Alex and George are the best and so respectful. I am grateful I have a car repair shop I can trust. read more

My Freightliner broke down, called a few places to get quotes. One place even told me I was stupid for shopping around, that I should take the first tow truck I can get. (Given the fact he didn't want to tow me in the first place). So when I called Valley Express they encouraged me to look for the best price. After a few calls I finally decided to go with Valley Express, they sent out their driver Ruben who arrived quickly. Ruben was professional and friendly and got me hooked and dropped super fast. I just wanted to thank this company and Ruben for taking care of my needs. I highly recommend them. read more

Valley Express Towing - Stuck on 60 west, Surprise AZ - Towing Near Me - Mesa, Arizona

My car was towed to Valley Express on 6/26/21 and stayed there until it was sent to Copart. Somewhere between my car being towed and when I went to Copart on 7/2/21, someone stole my Garmin GPS that has a dash cam built into it. I needed the sim card for proof that it was not my fault. If the their wants the GOS they can have it, JUST GIVE ME THE SIM CARD!!! When I called Valley Express the man who answered the phone got pissy with me. This company has a bad reputation for being deceitful. SHAME ON THEM! read more

Very disappointed with this dishonest company. I was told by my insurance company that I had to go down to Valley express towing to give them permission in writing to let another company pick up the wrecked vehicle for valuation. When I got there they said the car had already left. I did not give anyone permission to take it out of the yard. My insurance company then called Valley express and Valley Express said the owner gave them permission for this other company To come pick it up. Which is a total lie. I would not use this company ever again. Why would I give a company authorization to pick up the vehicle before I got all my things out of it? Dishonest. read more

Good service, broke down an hour away from home, called them. Told me they would be at my location in 45 minutes and arrived on time. Loaded up my car in less than 20 minutes and was on the road and was quick safe and easy. Good service for sure. Would recommend to anyone. read more

As always needing to have your vehicle towed is a terrible feeling. When I called Valley Express the person answering was very upfront with the time they would be out. We needed a flat bed truck so that took extra time. The driver, Dakota, was amazing. So nice and informed us of what he was going to do. Having a BMW pulled up on a flatbed can be scary. Once we got to the dealership, again Dakota took great care in getting our car off the bed of the truck. For a bad day, kindness makes it better! read more

What a bunch of douchebags at this place! The driver the day I got in a accident was great. Since then....complete jerks! I have been hung up on, treated poorly....have yet to speak to this so called manager. Wasn't told the following day that I could have removed my truck. I was in a accident for the first time in my life and I thought my vehicle had to stay there.....now I get a $220+ hit to my wallet because of some idiot with no insurance hits me, then get treated like a scrap by these idiots? I wouldn't recommend these people after this experience to tow a bicycle, much less a car, certainly don't leave anything there.......and they are claiming my vehicle is abandoned....I keep TRYING to tell them it most certainly IS NOT. The girl who answered the phone....can't even do the simplest of math!!! Don't use these people unless you like getting treated like yesterday's garbage -5 stars if I could......you don't even deserve 1 but I had to to write this review read more

I called multiple towing companies for quotes and this was by far the best deal. The lady I spoke to in the phone was very nice and professional. The driver was on time and delivered it at the desired destination safely. Hopefully I don't ever need a tow truck again but if I did- this would be my go-to company. read more

Got great service from Gary, the truck driver. After a dispatch error with the address, Gary called me and got the situation corrected. He took care of things with speed and efficiency. The price came out less than expected too! Thanks Valley Express Towing! read more

On 4/17/2017 I found myself in need of a tow .. which is never ever fun. LSW Showed up earlier than predicted. I was pleasantly surprised to find out the Hook up charge was considerably less than the competition and 'per mile' charge was also significantly less. The driver was courteous, friendly and professional. I would recommend this business to anyone anytime. Jeff Mesa, Az. read more

These guys are awesome. They really helped me when I was stuck and was about 10 minutes after closing. They still got me my truck and gave me a ride to the other lot where my stolen vehicle was after the police found it. Thank you guys. read more

I've never given a review before but I can't hold my tongue on this one. The driver must have been inexperienced because he damaged the front fender and bumper while loading my truck. Now the door won't open. I wasn't able to be there in person while they loaded the truck but the driver must have been in a hurry to get to the next vehicle (since they get paid by the vehicle) and didn't take the time or care necessary to prevent damage to the body of the vehicle while loading it. The fender, the door and the front bumper all have damage to them that was not there before they towed it. Then when I asked the manager Tim about it, he just said that I'll have to file an insurance claim and see how that plays out. It just seems wrong to me that they would not take responsibility for damage that their driver clearly caused. I have the before and after pictures to prove it but it seems that they would rather take their chances with insurance causing me to have to pay $1000 deductible than to do the right thing. Very frustrating. I got a quote from a body shop for $2487 to fix the damages. Now what do I do?? If I file a claim there's no guarantee that their insurance will agree to pay for it so my insurance rates most likely go up. So as it sits right now it seems that Valley Express will have zero financial liability. I run a business and when my employees break stuff I pay for it. That's how it should be. Although they answered the phone, gave a decent price and the driver was basically there on time, it doesn't excuse the unprofessional and irresponsible treatment. I would not recommend them to anyone. I hope their upper management reads this and does something about it. It's just not right. read more

Gary was great! I was in a hurry to catch a flight and had to get the car to the mechanic quickly. They were prompt, as promised, and very professional. I have a lowered sports car and Gary was very careful getting the car on the flatbed. read more

This tow company came to my rescue after breaking down on the 60. Very professional service, I believe Angelina spoke to me and she was great. Arrived earlier than expected, and Gary the driver was courteous and friendly. Then towed my car back to my house 15 miles away... very fair price. Couldn't be happier. Thank you Valley Express Towing. read more

I needed a tow for the first time ever and didn't know who to call. Found these guys on Yelp and though they only have a few reviews the dispatcher was friendly and the driver Gary was professional and quick they beat the time frame they gave me which was awesome. I would highly recommend. read more

Service was excellent from the initial phone call to getting me to a repair shop! Customer service rep was informative and let me know when the tow truck was on the way. Gary was efficient in towing my truck and getting me settled, all the while helping me expedite the repair shop process. I was dreading having to get my car towed, but my expectations were turned around with this company! BONUS: mention yelp for a discount! read more

Not professional. multiple girls answering phone. They do not give confirmation numbers on quotes. Then everyone conveniently says not me i didn't do it. Do not rely on them to keep too their quote or to even show up. read more

Gary the Driver was very courteous and helpful with towing my vehicle. I even got a $15 discount as well for using Yelp! It was much more affordable than expected! Very professional and on time! The best experience I've ever had with a towing company! I give Gary 5 stars for being a great tow truck driver! read more

My daughter's car died Sunday and AAA (who we normally use) was going to be a 2-1/2 hour wait. Called Valley Express and they went right out, picked the car up and brought them home. Theresa and the driver were awesome. Price was decent as well. Would use them again, if needed. read more

After waiting for over an hour for the tow truck to come, the proceeded to cheat me out of 200$ in my time of despair. I pray no one will use their towing services and go through what I went through. read more

Service was extremely quick and professional! Gary did everything he could to try and help me after my car broke down. Best experience I've had with any tow truck company read more

Rudest people ever , I was hung up on by the owner and they refused to give me information on my car they sold . They are all about money and not about your car or treating you right , it's more tow companies around Phoenix, use them . read more

Driver showed up a tad later than scheduled. But that was about all that lacked when it came to this company. Francisco was very personable and made me feel comfortable. He even went above and beyond and checked under the hood of my car himself to see if he could help without me having to spend extra money at the shop. Unfortunately, my car needed to go to the shop. However, Francisco's willingness to do a little bit more than what his job title entailed was a reassurance to me that a more than capable individual was towing my car to the shop for me! P.S don't forget to tip your driver! read more

The previous review 14 days ago is INCORRECT. It was not this towing company, it was 1st Class Auto Transport.

Needed a tow on a Saturday around 4pm. Called Valley Express after calling a few others, the receptionist at Valley Express was courteous, although you could tell she was very busy. The price was great and the tow truck was there within 30 minutes. We had had our car battery checked 3 days prior and was told it was still good. We had also tried to jump start our car on our own before calling. The gentleman who arrived from Valley Express had a gut feeling the reason my car would not start was because of the battery. His persistence was amazing.....When I gave up and thought, that was a good college try, he kept trying....And sure enough...he got my car started. Unfortunately I cant read his name on the receipt, but thank you to that guy! Great company, honest service.....There is hope in this world.... :) read more