I love this location. I'm not sure what the issue is with wait times mentioned in the other reviews but I have placed at least a dozen different orders online from this location. I work about 7-8 minutes away. I place my order, wait 3-4 minutes and then leave. My sandwich is always there waiting for me when I get there. The older gentleman I always see there is SUPER friendly and helpful. I fancy myself as a discerning consumer of sandwiches. I get the club on a sub and it is one of the best sandwiches I've ever had. Top it off with their branded Captain Sorensons Datil Chili Sauce, and you have heaven on a hoagie. The bread is perfection. Always. I've never had bad bread there. The portions are perfect. The veggies, fresh. The meat on the club is perfectly steamed or heated. It is an experience. I am so grateful that I found this place. read more

Customer service sucks they act like you're putting them out. They're inconvenienced to buy anything you ask. I'd rather just donate to the fire station.I a read more

Enjoyed my visit here! The subs were fresh and delicious, the staff was super friendly, and the place was nice and clean. Great spot to grab a quick bite. read more

Firehouse Subs - Fast Food Near Me - Provo, Utah

Great service. I ordered five sandwichs and got them pretty quickly. I had never had firehouse subs and didnt know what I wanted under pressure I ordered the meatball sub and it was surprisingly great. Good food. Good service. Decent price. The place was clean too. read more

Cajun chicken sandwich was good will definitely be back they loaded it with chicken. The guy who made our sandwiches was so nice and firehouse subs is always nice. Could have used more lettuce and tomato though. read more

Firehouse Subs - Spicy Cajun Chicken - Fast Food Near Me - Provo, Utah

Online says they are open until 9. When I rolled up it says they are online orders only. That would have been nice to know before I made the trip. read more

Firehouse Subs - Fast Food Near Me - Provo, Utah

We drove 8 hours eager for sub I had been dreaming about. The service was apathetic and both sandwiches were not toasted and stale. Can't tell if it was special treatment as we are foreign. But it was sad - almost gave up. But tried again in New Mexico and magic is back read more

Firehouse subs is one of my favorite sandwich places. My husband and I had a gift card so we came the other night and got sandwiches to go. He got the brisket sandwich and I got the Italian. I love how you can add anything or substitute stuff to your sandwiches. I also love how it always comes with a pickle. I always enjoy a sandwich from here. read more

I love Firehouse Subs. The food is usually good and the service is pretty friendly. This was mostly true this time around but I'm not sure I got the double meat I paid for. the sandwich seemed a little light compared to what I typically get at the locations near my home.. Otherwise, it was the typical experience. I don't know if I'll dine here again. I've found a couple of other locations over the years that go light on meat and it's easier to find a different location than to argue with them about it. read more

Firehouse Subs - a man standing at the counter - Fast Food Near Me - Provo, Utah

I haven't eaten here in awhile and wanted to have it again. My sandwich was only warm in spots. The rest was cold. Very disappointed. I will not eat here again. read more

As I walked someone greeted me nicely with "sup dog you name Karen, might need to hit the gym" which I have been ‍‍‍twice a year. I was happy that some one could tell I was trying to be a little on the cheaper end because someone asked me if I wanted a $18.99 sandwich combo which is really cheap because usually I eat $30 worth of McDonald's every meal. After telling him I wanted extra bacon he told me it was a extra $2.30 which is perfectly fine. The meal was extremely scrumptious. read more

Not very friendly. They all seem to hate their job.. no smiling allowed there, I guess. No greeting when entering store. Not a very welcoming environment. read more

Walked in at 8:45PM Saturday January 21 2023 they would not let me order?!? They said "we are closing soon and not accepting any orders" There were people eating and others waiting for their online order pick up. I LOVE Firehouse Subs! I visit the Sandy location weekly. I drove 20 minutes to be told I could not order, that has never happened before. Very disappointed. read more

Disappointing. The parking is packed, also I ordered online ahead of time so it would be ready by the time that I selected. When I got there, I waited another 25 minutes for my order to be ready, and they put my sandwich out with mostly lettuce and almost none of the good stuff as you can see in the picture. I also specified that I wanted a Diet Coke, and they gave me a Coca Cola. They seemed very stressed but they also were prioritizing people that came in after I did, even though I had a specific pick up time. It's really a hit or miss with this place. Sometimes it's good, most of the time it's just average. Also I tried to order with a reward on the app and it wouldn't let me apply it, so I ended up paying for a brownie I thought I was getting for free, and paying for the wrong drink that I don't even like or want. read more

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Desde que el restaurante cambio de dueño, y despidieron injustificadamente a la señora María ya no es igual, mal servicio mala atención la comida mala read more

Overall, I would say Firehouse is good, not great. The service was fast, the restaurant was clean, and my order was made correctly. The sandwich I ate was fine, though I go to Potbelly and Gandolfo's before I chose Firehouse. read more

I think Firehouse makes some very good sandwiches, especially if you eat at the restaurant. I say this because one of their unique aspects is that they steam the meat separately before they put it in the french roll. When this is all warm the sandwiches taste much better than if they are cold. We've tried various sandwiches at Firehouse locations both in California and Utah and the quality has been quite consistent. They have some healthier options as well for people looking for low fat or low calorie food. The bread is satisfactory, not amazing, but the ingredients are high quality, especially the meat. Our favorite part is actually the house hot sauce (Captain Sorenson's Datil Pepper Sauce) which is free inside the restaurant and compliments the sandwiches very nicely. They have a wide assortment of hot sauces that you can take your table to augment your sandwich. They also have the Coca-Cola freestyle machines with one of their drinks available, cherry lime-aid, which is one of our favorites. Pretty sweet but they have fresh lime slices there to offset some of the sugary taste. On the downside, the prices are a bit high and the portions are not overly large. We still certainly recommend Firehouse as a nice alternative to some of the larger sandwich chains. read more

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whenever i am sad i come get a sandwich from here and it doesn't fix anything but it sure doesn't hurt

The friendliest staff! I had to place a large order for work and they had it done on time and helped me bring it to my car. The subs were great, too. read more

I made an online order and then called ahead, they told me that it would be ready in the next 10-15 minutes, and to wait inside when I get here. I'm in a rush and I walked up to the counter after waiting 20 minutes and asked if it was close to being done (one 8in sammy) because if not, I would cancel my order and find food elsewhere. They assured me that it would be ready any minute, only for 30 more minutes to go by before I finally got my sandwich and left... read more

The food at this location has never been a disappointment, however the service here is pretty pathetic. I have been multiple times over the last year and the only thing that changes are the faces. You will walk in and be completely ignored (even if the place is empty) until you actually flag someone down. Then the person taking your order acts like they have better things to do then help you, and heaven forbid if you ask any questions, because the attitude they get is unreal. So if you like a good sandwich, I recommend doordashing from firehouse, as the service will ruin everything good about this place. read more

I keep going back here because it's my boyfriend's favorite sandwich place but all 4 times I've gone I've gotten something different and been disappointed. I like my sandwiches with a lot of veggies on them so I always order add ons. They have forgotten something every time (banana peppers once, onions another, etc). They also say that some of their sandwiches come with deli mustard on them... Which I've asked for every time. I still have yet to taste or see deli mustard. Kind of a bummer since I love sandwiches so much. They're just kind of boring sandwiches here. I've had the hook and ladder (tried it twice - once as is on the menu and once modified), the engineer and the club on a sub. None were very flavorful and I wasn't impressed even though I wanted to be. :/ read more

I called at 8:30 because my wife was craving firehouse subs, was told I could only order online, and they'd close online ordering in 10 minutes. I pull over (I was on my way there) and I log in and place an order. This took me 4-5 minutes. As I'm ready to put my payment in it says that I can order for tomorrow. I call the location back and they state that they don't have a register. I guess it's a new era of business, I show up and they Are literally closed at 8:40 and I get looked at like an idiot for wanting to purchase some food so close to 9 pm. Change your hours if you are not open until 9 pm. That's my review of my crappy experience. read more

Firehouse Subs - Unable to order at 8:40 - Fast Food Near Me - Provo, Utah

Very slow. Crowded. Trash on floor. Like the subs but will not come back. They need a bigger crew over the lunch rush. Even after the rush no one swept up the trash. Too bad because their subs are good. read more

Firehouse Subs - Fast Food Near Me - Provo, Utah

I have been to this location numerous times (it's close & it's my son's favorite). I am only giving it a 3 because every time I come, the service is inconsistent. When ordering, I should be asked if I want it "fully involved" & if I want my complimentary pickle on the side. Not to mention the up-selling of the different combos they offer. Some employees are really good at it & others not so good. The food however, is pretty consistent. read more

Firehouse Subs - Fast Food Near Me - Provo, Utah

The sandwich I ordered didn't have the right meat on it and there was barely enough meat to cover the bun. They asked if I wanted a pickle on the side and I said yes but there was no pickle. I asked for a napkin and there were no napkins. What restaurant doesn't offer napkins. The woman behind the counter rolled her eyes at me so rude. read more

3.4!! so close firehouse... soooooo close!!! Price. Price is the only reason this isn't a four. No way this place is a five. I do like firefighters... but not firefighter food... is that such a thing? I ordered the medium brisket and cheddar sandwich... which cost around 6 dollars and probably like seven inches long (insert length joke here). It was very tasty and the mayonnaise was a nice little touch to it! I highly recommend this if you ever go there. If you really like chips and soda get the menu... thats like around 10 dollars for this particular sandwich... PS dont buy chips you look like an idiot. PSS bring your own chips. Go if you LOVE sandwiches... otherwise... save your money, I went for YELP and no one else. Not even my stomach... dedication. read more

Firehouse Subs - Bbq brisket and cheddar - Fast Food Near Me - Provo, Utah

AVOID THIS STORE AT ALL COSTS!!! YOU WON'T GET YOUR FOOD OR MONEY BACK!! Ordered 3 sandwiches to go last Thursday and got back to hotel and only had 2. (My fault for trusting all items were in bag before I rushed out of store to get back and pack) tried calling the store numerous times for refund on 3rd sandwich and NO ONE answers. Even tried a few times on Friday with no answer. Have filed a complaint on line and called Customer Service and filed 3 complaints with them to which they say someone from the store will call me back....5 days later and NO CALL. Will be filing with BBB soon as well read more

This location must truly bad ownership or something. The workers seem to know what they're doing but they are very reluctant for simple things. A) they won't answer any of my phone calls between 1:00 pm to 8:00 pm B) The employees have trouble working the line pretty much everytime I've gone in the past year. Again the employees have seem to have a slight grasp on what's going on but I've seen and heard the stress from them time and time again. 5 of my experiences were near closing and they only had 3-4 customers in the building. Lastly everytime I try to speak to this owner he seems to be MIA or nobody even knows who he is.. not sure what that's about. read more

Not sure why it has low star reviews! Delish sandwich, got the Italian. Greeted with enthusiasm right when I entered the door. Gal taking my order was super friendly also. As I was sitting there the manager cheerfully chatted with the local customers. I will visit this location again when in town for work. read more

Firehouse Subs - Craving a sub and I found a yummy one! - Fast Food Near Me - Provo, Utah

We are from AZ and took our Provo relatives to let them try your sandwiches. We were completely ignored while we were waiting to order. We finally just walked out. It would have been nice to have received an acknowledgment that someone would be serve us. read more

This is a sandwich shop that was supposedly started by fireman. But don't let that distract you from there great subs. Here in Utah they are most comparable to gandolphos and ernies deli. They are a premium sub place with ten different options. Unlike subway you order the sandwich and get what's on the menu you don't get to customize the sandwich as it is created. They haves both cold and warm subs I prefer the warm ones. In closing I am going to rank the sub shops in Provo orem. Fire house Gandolphos Which which Ernies Subway read more

Firehouse Subs - Interior of fires house subs - Fast Food Near Me - Provo, Utah

A yummy and quick bite to eat. Clean dining area, friendly staff!!! Thanks guys and gals!

I used to come here several times a week but stopped coming for a while. I have come twice in the past week and both times it has taken 30 minutes to get my sandwich when there is only 4 people in the store. I mean it's just a sandwich 30 minutes is a bit extreme my friend ordered right after me and after 45 minutes someone came and asked if we were still waiting for an order and they said they didn't have his order anywhere. We ended up asking for a refund for his meal and just left for him to get food somewhere else. I love the food here but nobody has time to wait that long for a sandwich so I probably won't be coming back for a while. read more

They made me a delicious vegetarian sub and had great customer service . Hope to come again . Thanks Firehouse Subs.

Sandwiches are always good, but who the hell puts celery in chili? Loss of a star for this major faux pas.

It's hard to do a review of a sub shop without comparing it to that one gigantic chain, but I'll do it anyways because Subway is a measuring stick many people are familiar with. Firehouse isn't bad, it just generally isn't special. Their sandwiches are just the plain old subs that you can get anywhere. The meat isn't much better than Subway, and they don't jazz the sandwiches up with interesting spreads or toppings. There are options for corned beef, pastrami, and brisket, but they aren't spectacular. The bread is very middle-of-the-road. I'd say Firehouse is only slightly better than Subway for its sandwiches, but the prices are outrageous for what you get. The sandwiches are tiny, but I guess you're paying to support firefighters. Better off going to Gandolfo's, in my opinion. read more

Worst sub I have ever had. Put in an order for a Philly Steak sub, No Mayo. I asked for banana peppers. What I got was a soggy sub loaded with mayo and no peppers. The meat was not even close to a true Philly Steak sub. I couldn't eat the damn thing, it tasted so bad. read more

went last night and had the worst service ever. everyone was being so rude to everyone. we were being very kind and social distancing and they were being so mean. the food wasn't good either. it was cut so uneven and tasted old. 10/10 would NOT recommend. read more

Here's the thing. They have a nice vibe going for a chain, the theme is cool, the menu SOUNDS great, and in theory I ought to just love this place. Only I don't, because the food does not inspire. It doesn't live up to the rest of the experience, or to the price. Portions are not huge. Flavor is not big. Ingredients are neither particularly fresh/flavorful nor particularly unique. At the price they charge, there's just no particular reason to go here rather than anywhere else. I hate to say it, but the nearby Subway actually makes a better sandwich for the same price, and faster, too. Sure, you won't get all the decor and the firemen's uniforms hanging on the wall. But you'll get a more memorable sandwich. For real. read more