I don't get to this location very often as the one on Hwy 75 is better for getting meal for summer picnics. Enjoyed the seasonal special, see photo. Big cup for iced tea. Yummy. read more

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There is a very strong ammonia smell is this place, like some sort of cleaning product. To the point you can almost taste it. The guy behind the counter said he does not know what ammonia is. C"mon man. Yeah I won't be back. I would have been cool if he said they were starting to clean. But to not know what it is??? And now I live 17 minutes away and I still taste that metallic taste on my tongue. It's low key disturbing. read more

The management here is absolutely awful. Came in for my birthday and was having trouble with the app. The first employee was nice and got a manager. Maria was extremely unhelpful and didn't even try to make the situation better, do not come here unless they hire better staff. Worst experience I've ever had at a firehouse sub and on my birthday no less. read more

Easy to get to. Southbound on 75 service road . Before Plano Parkway. Needed something quick to pick up and go. Good parking. Staff was friendly and had me out of there and on my way quickly. Sandwich was great, full of smoked turkey breast, cheese and all the toppings. Ice tea . I will definitely be going back. Love their dill pickles! read more

service and food was amazing but it is unbelievably hot inside this place. someone needs to fix the AC, horrible!! I couldnt even wait for my order I was sweating so much. never coming here unless the AC gets fixed. read more

Sub was great but the young man working the register today 1/30/26 during lunch was so personable with myself and other customers made the experience AMAZING! read more

Removing a star because they messed up an order and the online support didn't offer anything even after I followed up again. Check your pickup order before you leave. read more

I hope firehouse subs isn't on call when I need a real firetruck because my house would be burned to the ground based on the time it took to get a single meatball sub. read more

We went to pick up an order where the customer did the mistake forgetting to omit the onions from their sandwich, they can not eat them at all... when asked to remake it, they refused because it did not indicate that on the ticket, after explaining back and forth if they couldn't accommodate to remake we wanted a refund, and they didn't want todo that either??? What would be the solution? Instead they did in fact remake the sandwich, after not wanting to give up a sale, and made a half ass shitty sandwich for the customer and had one of the workers try to stare down the food runner? Hahaha this place is a JOKE. Learn to retain your customers instead of making it hard for yourselves and everyone else. read more

I've been going to firehouse for over 10 years and I can confidently say this is the worst location I have ever been to. I started going to this location recently because I'm frequently on this side of Plano. The past 4 times I have placed an order, it has been wrong. Whether it's them making the completely wrong sandwich or constantly forgetting toppings. Im not sure if the people making the sandwiches just can't read, or if it's a training issue. I kept coming back in hopes they could maybe get better, but I was wrong. Today I ordered a sandwich on the app. I went to pick up the sandwich 10 minutes after I ordered it. When I walked in, I told the lady at the register I had a pickup order for my name. She asked the guy on the line making the sandwiches, and he looks at me and says "I'm working on it right now" I said "cool, thank you." I proceeded to sit and wait for 17 more minutes before asking if my sandwich was ready because I had been waiting for so long. I told him again the name and it was a pickup order. He looks at me and says "uhhhh if it's a pickup order it would be at the end of the counter." It was not there. Then he proceeds to tell me I should've checked in when I walked in, when that's exactly what I did. A lady then grabs a bag that's been sitting right next to her for I can only assume about 10 minutes. This was my last straw. I will never be back to this location. I would strongly suggest retraining all staff because that store is atrocious read more

I walked in to this exact location and left extremely upset with how I was unfairly treated by Maria. Everything was fine in the beginning when a much younger woman was assisting me at the checkout. I came into Firehouse subs looking to redeem a T-Mobile offer that I became aware of on my app. As the young woman was assisting me, and as I checked out, I had realized that I came with the wrong purse being that I switched bags after a vacation I came back from. Unfortunately I was 40 cents short using a gift card I found in my purse so I insisted on furthering my purchase by using a different form of payment. Maria came out of nowhere and began trying to process my order. When I asked what was going on and if she could simply keep Whatever I pay for and I just take a cookie instead to cop out the chips, she refused. I insisted on going to my car and she refused again. Mind you the T-Mobile off only gives a 5 minute time limit to redeem the offer. Afterwards she kept insisting that I swipe my card again and I told her that I still wanted to make a purchase and what she was doing made no sense. I asked her what was she doing so she could explain and she kept ignoring me and kept yelling at me to swipe my card. I refused because I simply have no clue why she'd want me to swipe again. I told her that she can keep the money and I'll just grAb a cookie instead which was a lot more cheaper than a bag of chips that she was creating a scene over. I couldn't believe that this was actually happening and felt so humiliated. She has 0 sense of customer service whatsoever and didn't understand English at all which I didn't have an issue with explaining to her. She started to then scream at me some More and I finally gave in and gave her my card. All for her to purposely erase my order. I asked her what about re-running my transaction and receiving my offer. Maria refused and walked away saying it wasn't her issue. She then stated that and walked away some more with an attitude and laughed about it. I couldn't believe it so I grabbed my phone to video record and her mood changes. I asked her to repeat what she said to me and I asked if she could give me the manager contact. Maria refused. She stated that she didn't care and told me If I called to speak with a manager it wouldn't matter. I asked her again can I please have the contact. She refused again. I asked Maria 3 good times if I could receive the managers contact & she stated that she wasn't allowed to give the information. I find that very strange considering that another customer was also complaining over her order. Unfortunately another customer was having issues and she pointed out to me that the consumer line contact and that I should report to the number listed on the wall. As soon as the customer stated that, Maria got quiet and walked away. Maria was absolutely unprofessional and was verbally rude and confrontational. I will be contacting corporate regarding this matter. I've never felt so humiliated. The way I was treated made me felt less accepted especially being a person of color. I've never had encounter where someone found it okay to be in my face. Even after I've stated that I'd pay in a different form I was still denied service over 40 cents. I could not believe this. I literally asked to run to my car and Maria denied that all for what exactly? To be flat out evil. I will be contacting the consumer reports and this will be reposted. It was embarrassing that even her fellow co-worked looked at her in shock and she still continued to be rude towards me in front of others. If she doesn't want to work there she can handle that elsewhere but to take your frustrations out on customers is a horrible look on this franchise overall. I was not the only person who complained regarding Maria's attitude. She doesn't need to be employed at Firehouse or any position that requires providing quality customer service. read more

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Before I mention anything about the food, I have to comment on the incredibly friendly and welcoming staff and management of this location! Immediately upon walking in we were greeted by some of the friendliest people I've come across in quite some time. Everyone seemed happy to be there! Kudos to the management on running a great establishment! Now on to the food...DELICIOUS!! I tried their special - the Jamaican Jerk Turkey sandwich and it was absolutely wonderful! My mouth was hit with an exceptional flavor explosion! My gf ordered the Turkey Bacon Ranch and also loved it. The best part about this, I've finally found a nearby sandwich place to make my gf stop ordering Jimmy Johns!! Hooray! We will definitely be returning soon! read more

Firehouse Subs - Bottom- Jamaican Jerk Turkey Top - Turkey Bacon Ranch - Sandwiches Near Me - Plano, Texas

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It was like $15 for a sub. I asked three times for lettuce. I got no lettuce. And they didn't even ask if I wanted it hot or not, and uhm warmed up mayo is gross. read more

Overall poor experience. Overall place looked to be in shambles. Cases of water stacked like a convenience store (edit: due to recent charity promotion) tables dirty and setup with odd layout. Hot sauces (which is a nice touch) were all empty bottles. Even restrooms lacked paper towels and low on soap. Slow service despite several behind counter. And sandwich standard is mayo and mustard combined? Ewww. So I see a steady stream of unhappy customers. This place clearly has effort with menu and food options, but real management and quality control is absent in this store. If I had to guess, the franchisee never works in store. [edit: corporate tells me ownership is changing this month and expect better in future!] read more

I have always liked Firehouse Subs. We came to this location and the food did not disappoint. However, COVID-stan is over. It's time to move on and take down the plexiglass so I can actually hear the cashier repeat my order, get rid of the social distancing signs at the fountain machine, and put the HOT SAUCE back out on the counter. Until you move on, I won't be back..... read more

Needed a quick and easy/tasty lunch, so ordered online. She had the Roast beef and I had the NY Steamer, mediums. Both of us enjoyed our nice easy lunch. Quick service once we arrived. Will be back soon! read more

I come to this location often for lunch and every time I come every worker is VERY nice and friendly. The food is alway good!

Walked in last week to have lunch with my son. Tables and floors were filthy with food and trash everywhere. Three employees and it wasn't busy. If you can't keep the front clean, then the kitchen and food storage is probably the same. No thanks. read more

DONT USE THE APP! 2nd time using the App, 2nd time the store blames Corp office, Corp Office blames local store. This time had free sandwich with T-Mobile promo. bought chips to get sandwich, went in app and "customized" the sandwich. NO TOMATOES because I am allergic to them. Sandwich came with Tomatoes. Light Mayo, sandwich was smothered in Mayo, Xtra Onions, 3 slivers of Onions, Add Deli Mustard, No Mustard, add Balsamic Vinaigrette, zero Balsamic Vinaigrette, Wheat Bread, its on White Bread. Call Cust Service Corp they say we see customization on the Sandwich, sent me to Technical App, Oh we dont handle that you will have to go to the store, I go to the local store, We get no nothing, we make like computer said (heavy Spanish Accent) not our fault call Corp. I have Corp on the phone with me. Sir since you at the store they can fix it for you. OK who is going to fix my damaged throat that is now hurting from the tomatoes that I am allergic to? Corp hands up, Short Fat Hispanic lady "we make sandwish like paper say, you no say no tomatoes". The F**** I didn't. "dont be root to me" Dont be what? "Root" dont be Root to you? "Yea you dont be Root." So I cant be Root to you after you mess up a basic order, cause me harm, pain and discomfort, cost me time and money to come back here, and when I complain to tell me just to call corp, and I am Root to you? "Yes jew are, leave". So I let. I will be posting this anywhere and everywhere I can and maybe just maybe 1 person might care, but in the world of Gen Z I doubt it. Firehouse is now with Subway, Chipolte, and McD. Places I will never eat at again. read more

Those Firehouse Sub Sandwiches were all delicious. I was not disappointed at all. The sweet spicy meatball Sandwich was delish! It had the perfect amount of meatball and sauce ratio to the bread. As well as the sweetness and the heat was perfect. I also ordered the hook and ladder and my son really enjoyed it. And we had the Cajun chicken which was also delicious. I would've liked the chicken evenly spread from one end of the bread to the other. It's Not fun to get to the other end of your sandwich and there's no meat or anything on it. This is my only complaint. Keep up the good work guys! Unfortunately, the GrubHub app does not allow you to get the Firehouse Sub Rewards. The GrubHub app does not allow you to add any additional toppings. For example, extra lettuce or extra tomatoes or add lettuce and tomatoes to a sandwich that does not come with those toppings. The driver arrived on time. However, the delivery leaves just a little bit to be desired. I hate when my food Is placed on the floor. I prefer they deliver to my hands. read more

I ordered the honey ham sandwich which was pretty good by delivery. I usually order the pastrami. I was a little bummed that I was not able to order the new special Jamaican sandwich that they offered online through delivery sadly. read more

OMG this is now my absolute favorite location. This was my first time visiting this location, since I was in the area, and I had a great experience. Employers said hello when I walked in and the cashier was nice and friendly. I ordered my veggie sub and there was no confusion on what I wanted. At 2 other locations, there was always trouble with what I wanted and my order would come out messed up. Not Here...they got me!!! My order is so simple: the veggie sub on wheat bread, no mushrooms, sautéed onions, no fresh onions, add banana peppers. That's It...everything else is exactly the same. I really don't know how it could be messed up. Some people swear it was rocket science. Anyways back to my new favorite Firehouse Sub location. A young lady actually brought me my food. Well she attempted to. I heard my name and went to the counter and she was actually going to bring my food to my table but I had no idea. Never experienced that at any other location. So I was caught off guard in a good way. My sub was the perfect sub. Nice hot and fresh. An abundant of ingredients and no issues. And my pickle way there, yay!!! The atmosphere was nice, quiet and clean. I'll definitely be back, they have gained a new customer!!!! I like my veggie subs :) I read some of the other reviews, I don't know if there was management changes but I did enjoy this location. Way better than the Addison location off Inwood. read more

The first thing you notice when you walk into Firehouse Subs is the smell. The second is the smoke. It almost felt like walking into a bar, with cigarette smoke making the view toward the back of the room hazy. Except this smoke smells a million times better than cigarette smoke. It smells like meat. My favorite. Firehouse Subs claims their subs are better because they steam the meat. And steam they do. I'll have to test that theory on another visit because this go 'round I had my eye on the Sweet & Spicy Meatball Sub (limited time offer, according to the website). Holy shit was this was a good sub. The meatballs were true Italian meatballs - no ground chuck rolled into a ball here, folks - and the sub was loaded with them. The marinara sauce was indeed sweet - with a hint of BBQ flavor - with generous chunks of bell pepper and chili pepper throughout the sauce and crushed red pepper flakes sprinkled on top. The provolone cheese melted perfectly to the crunchy bread, which stayed crunchy as the bottom went soft from the sauce. Very important blending of textures there. My absolute favorite thing about this sub is the fact that when I opened the Styrofoam container (that gets a star all by itself, you can't serve a meatball sub wrapped in deli paper) I found a fork and knife nestled next to my sub. Nice. This is not a sub to be eaten with your hands and the kind folks at Firehouse Subs realize that. I didn't find my pickle spear until I'd eaten half the sub because it was hidden behind the deli paper. But that didn't distract me one bit. In fact, when I found my pickle, I realized that I'd forgotten to grab a bag of chips. Turns out that was a good move. I was so full when I finished the sub that chips would have just added insult to injury. Add my bad ass $7 lunch combo to the fact that Firehouse Subs runs The Firehouse Subs Public Safety Foundation to assist firefighters in all kinds of financial ways and you've got a 5 star joint in my book. read more

Firehouse Subs - Spicy meatball sub - Sandwiches Near Me - Plano, Texas

Firehouse has been my favorite chain sub shop since my college days in Florida. I take pride in the fact that I have tried every sub on the menu at least once, and every one of them is a winner! The bread is always soft, the meats are always stacked high, the cheese is always melted to perfection and the toppings are always fresh! I really can't say enough about my love for Firehouse so I'll stop now before it gets outrageous. But on a final note I will say that their Cherry Lime-ade, although painfully sweet, is worth a try! read more

Firehouse Subs - Hook & Ladder...fully involved! - Sandwiches Near Me - Plano, Texas

First time at a Firehouse so didn't know what to expect. Friendly staff were understanding when it took me a few minutes to decide. I ended up ordering the cheese steak sandwich . When I saw them steaming the meat I had a pretty good idea it was gonna be good. Not too expensive either. I didn't eat it for about 20 mins after I drove back to work. I was surprised it wasn't too soggy though. Really liked that they used big chunks of beef that tasted amazing. Bread was good and overall a great sandwich! I'll eat there again for sure! read more

New owners have completely transformed this restaurant! The food was incredible and this place is now one of my favorite sandwich places of all time! I walked in to a warm welcome from the owners. I ordered a smokehouse sandwich that was cooked just perfect and one of the owners even brought it to my table! Great service and great food!!! read more

Great sandwiches and the manager Steve at this location is great. Welcomes everyone, energetic and funny. Thanks Steve

So-so sandwich. Sloppy, slow service. My family went in at lunch. Ok, no problem, we can deal with a wait for subs. What we didnt xount on was the 25 minute wait, while the staff lost orders, found them, reshuffled them back in, pushed them aside again and then finally finished them when patrons complained. One employee apologized for the service to everyone, which I appreciated. However the manager/owner should have been up front doing it, or at least smoothing things over with everyone. They bagged my order to go and it sat before they figured out it was mine. By the time I got to eating it, it was cold and soggy (I live around the corner, so...). I would be hard-pressed to give this place another try. This is just my experience. Perhaps its not like this all the time. read more

For me walking into a sandwich shop and ordering for my family of 6 is akin to stabbing myself with an icepick repeatedly. Which is why I'm a big fan of online ordering. This afternoon we ordered via the web a yummy meal of sandwhiches for our kids and two hot sandwhiches and bowls of chili for my wife and I. The ordering process was simple, and after a bit of my wait drove down and picked up my order. They had it packed in a box and ready to go, and even remembered the napkins! Quick and easy, and yummy too. First time I've tried the chili, a bit greasy, but mmmm.. Good! online FTW. read more

I purchased an Italian chicken salad and a sub at 2304 Coit Rd. and the chick and lettuce were spoiled. My son at half of the salad and the next morning he was sick. I call trying to get refunded and was told I would have to bring it back. I got the meals to go and drove back home in Fort Worth. I was told I could not be refunded with driving 2hours to return it. Food was inedible. read more

What an amazing sandwich! But let me be clear, not all Firehouse subs are the same. With that said, I'll outline what I enjoyed most. The cleanliness of the place was spectacular. It's under new management (Local family owned) they have gone out of their way to make sure the place looks amazing and the food is even better. The value of what you get for the price you pay can't be beat. The sandwich bread is just the first step to making a great sandwich, and the amazing cold cuts make the experience that much better. Thin slices (and plenty of it) steam to perfection make one of the best sandwich shops I have visited. The staff gets it right the first time every time. read more

Grabbed a sandwich to-go about a month ago. The gentleman making my sandwich was sneezing up a storm behind the counter. Didn't change his gloves when he proceeded to finish my sandwich. I know that everybody is hyper sensitive due to Covid at the moment, but I don't think it was too much to ask for them to wash hands and change gloves. I called the corporate office and they said they'd have the manager contact me to discuss further. Never received a call. It's a shame because I do like the food. read more

I've had two sandwiches, the meat ball sub and an Italian. They are at the top of Sub chains, only Delaware's Capriotti's is better [one downtown Dallas and one in west Plano, both 15 miles or more]. Good value, better bread that other chains use I think. I always get to go, so the ambiance isn't relevant. I drive by many other places with similar menus to get to Firehouse. read more

New owners and definitely a new quality experience. Place is clean, orders come out quick and staff is very friendly. Had a Tuna sub that was prepared perfectly with all the extras ... Great experience read more

Met my brother here for a quick lunch. This place is clean, has easy parking, and the employees were friendly and efficient. I arrived early and came inside to wait and was asked if they could help me while I was waiting. Typically fast food employees could care less, so it was nice they noticed me and asked if they could help me (I was standing a good 30 feet from the ordering counter). Our food was delivered to our table for us and they came by and picked up our empty trays as we were talking, so we essentially received table service here. The menu is sandwich and meat heavy but they do have some salad options. I had the Italian salad (without cucumbers) with light Italian Dressing. The ingredients were fresh and presentation was nice for a fast food place. It was good. Nothing special but hey, this is a fast food place. The ingredients were generous and fresh. My one complaint was that I tried to have the low calorie cherry lime fizzy water for a drink and it was awful. I think it was flat or had gone bad or something. (I've had it before so I know what it is supposed to taste like). However, when I pointed it out to the employees, they had me show them which drink it was on the machine, which showed they cared and presumably that they would eventually correct it (although they did not correct it immediately). Overall: a good stop for a quick lunch. Recommended! read more

Very good Momma's homemade chicken salad! and less than 500 calories

I looooove Firehouse Subs. I'd never been here before, but the boyfriend had and suggested we go. I got their classic "Hook and Ladder" and drooooooooool it is so good. That's all I've gotten whenever I come back. The service is always friendly and the food is always delicious. The only things that keeps this from being a 5-star review is that there are very few locations, so we have to drive a bit out of the way to get here. Open more locations! I'll eat there! mmmmmm Hook and Ladder. The ham is juuuuuust sweet enough. Magic! read more

I work down the street and eat here regularly. It's good, people are good, I'm happy. Note to management/owner: Please stop yelling at people when they come in. A normal greeting is fine. You don't have to make your employees scream at me. It's very disconcerting. read more

I love the soda machine. I can get all different types of "pop" with flavored syrup. I love a good Cherry Dr. Pepper any day! But this is just not my style of food. Nothing on the menu really appeals to me. I'm not compelled to go back and eat anything again. (Disclaimer- among other idiosyncrasies, I'm mostly vegetarian.) Anyway, the other alarming aspect of my visit is the average SIZE of all the customers. I feel like when you look around and everyone is super-sized, it's not a good place to be eating. But hey, if you're into all that, it was clean, the service was great and the people I was with loved their food. And FHS has been very generous in the donation of their pickle buckets for the City of Plano's food composting education program. read more

If I owned this franchise I would work on training the staff to be much more attentive. Waited 15 minutes for 2 subs. They were good but the kids making them couldn't have cared less. Two standing around watching he other two make sandwiches while 8 to 10 people waited for their food. Plus the place was a mess. Firehouse should take notes from Jimmy Johns. read more