Food service and ambience are all fantastic. Love this spot and highly recommend it to anyone.

Friends tell me that I'm a hard grader, but I always try to be fair. I have given plenty of five star reviews along with the singletons and try to take into consideration factors such as the season and associated tourist load, staffing issues - particularly during the Covid Phase I recovery (now in the rear-view mirror thanks to people who refuse vaccinations [are you reading this. son?] and the plain ignorant people who refuse vaccinations thanks to certain Republican political miscreants and Fox/OANN fellow-travelers.) The resulting staff shortage has resulted in otherwise unskilled staff being pressed into FOH and BOH roles which would otherwise go unfilled. Such was the case during our recent meal at Firefly last week. Our waiter (nameless here because he was clearly in over his head) was unable to answer basic menu-related questions, such as what kind of meat is in the lamb meatballs? (just kidding, but still...), and were the scallops bay or sea? We did determine that the Lobster Bisque was made from actual lobster, so we ordered two bowls extra hot. The soup arrived and was, of course, tepid. When we questioned our waiter, he replied with some asperity that the chef had taken it from the bottom of the pot and he could offer no further explanation of why the soup wasn't hot. OK. Cutting them some Covid-related slack (see above.) When the soup was finished we waited and waited and waited for the Lamb Meatballs and the Scallops. Then we waited some more as diners who had come in well after us were already paying their checks and turning over the tables. I finally entered the restaurant (we were on the porch) and found the waiter back past the bar, joking around with the other staff. I said, "Give me the food or give me thee check." He swore that the food would be right out, but it was another ten minutes until he showed up and said the rest of the order had been lost and never entered (!) and they were finally firing our food. When the food finally arrived, the scallops were hot and meatballs were completely over-fired - dry and hard. And the polenta under them was ice cold. I told the waiter to take my dish off the check, which he did without comment. When a restaurant blows up a meal to this extent, it is usual for the manager to show up and apologize. Nada. I see from another poster, J.J.D., that he/she also had a dismal experience with the lamb meatballs. To the manager (I know you're reading this), if you can't cook it right, don't keep it on the menu. You'll just keep pissing off customers. And train your wait staff, for God's sake, to not lie about where the food is in the queue. More hands-on professional management is sorely needed. read more

We visited Lenox for the Apple Squeeze festival. We forgot to reserve dinner but luckily found an open spot at Firefly. Service was fine. The place was packed and servers were all very busy. We had several appetizers, salad and fish dishes. All tasted okay. Nothing outstanding. There were a band performing and people dancing near the bar. Good vibe. read more

Firefly Gastropub - New American Near Me - Lenox, Massachusetts

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Service was slow. Took 20 minutes to get drinks. I ordered veggie burger with a salad. Both were fine. My husband ordered Airplane Chicken. His chicken was dry and roasted fingerling potatoes were extremely overcooked. read more

The evening began with a group of 8 weekly dinner club friends from NYC and local going to Lenox to try firefly, we've heard good things so we trusted word of mouth. Unfortunately the food did not live up to what we heard this establishment is capable of serving i.e the shrimp pasta & crab dinners served were rubbery from overcooking and the crabmeat was obviously from a can which we didn't bother to complain. They do not include bread with their entrees and the baguettes served were reminiscent in size of a hotdog roll at the cost of $3 each. When asked why bread wasn't included especially with a pasta dish we were given a mini seminar by the server on the rising cost of bread and how they now have to make it from scratch and must pass the expense on to the customers. Although the service was satisfactory up until the check came out and the server adamantly insisted the total bill could not be on 3 separate checks when in fact that was the first thing said to the server prior to taking drink orders. Additionally we were told management doesn't allow separate checks and the system isn't set for it, this caused a quiet chuckle in our group because 5 out of the 8 of us are restaurateurs and know that information was false. Respectively we're talking about a check over $400.00 with 3 of 8 guest adding, dividing and multiplying food, tax and tip without calculators, pen and paper or cells at the table during dinner. To sum it up quite literally, they lost our patronage because of something so trivial as not permissible separate check and for the simple fact that guest in the same industry and restaurant social media influencers strongly believe that catering to customer's needs and customer satisfaction is the key to a successful establishment even when it means bending the rules a bit to assure the customers happiness and loyalty to the restaurant. read more

We came in as a party of 6 without a reservation. No tables available, but plenty of space at the bar. Biff made sure our glasses were full, and helped us decide on food. The maple old fashioned was unique and perfect for a cold day. They even have bourbons you don't always see at bars, such as Bookers, Widow Jane, etc. Our party started with the antipasto, which we devoured. Next we got the porterhouse steak, Mac and cheese, and green beans. We shared the cobbler and lava cake for dessert, and celebrated my mom's birthday! Recommend! read more

Firefly Gastropub - Great liquor selection- especially for bourbon lovers - New American Near Me - Lenox, Massachusetts

Good but not great. My husband had the rib eye, and the steak was on a thin side. I had short rib, and it was flavorful, but the meat was tough. I think we should have stuck to burgers, might have been better. The service is lovely, though, and when the day turned cooler, they turned on the fireplace, which felt very cozy. read more

The lentil soup was extremely salty and I'm someone that likes salt. Sadly, the soup wasn't even hot, it was lukewarm. The squash in the salad was raw and not caramelized as advertised. Was hard to get a fork into. For the price that they are asking it would be nice if fresh ingredients were used correctly. That being said the atmosphere is lovely and the music is phenomenal! read more

Got to say, pretty mediocre overall. Had dinner a little before 9:00 on a somewhat busy Friday night. Lamb meatball appetizer was flavorful but dry. My wife's duck fat-and-thyme fries were cold, soggy, and seemingly bereft of duck fat. My duck leg "confit" was extremely dry, and the "sweet corn jalapeño" slaw seemed to be little more than a few bits of cabbage. On the positive side, my cocktail (blood orange martini) was decent, and the service was fine. There was a couple near us that was furious about how long their food was taking, but we personally did not have an issue. Much better options within walking distance. read more

We had a wonderful dinner here last night. Nice atmosphere on the porch, and very friendly servers. We loved our meals, even the bread and butter. The grilled peach salad was wonderful, as were the duck breast and petit steak. My friend had the Lava Lamp cocktail (cool!) and I had a gin and tonic. read more

Stopped by here for a quick beer and a bite at the bar. The bar and the restaurant were cute with great outdoor seating on the front porch. I had tamarind ginger brussel sprouts which were pretty good, though a little sweet. My friend had the veggie burger, which she said was pretty average. The bartenders were very friendly and accommodating. Great place for a drink at the bar. If I come back to the area, I would definitely consider coming back for dinner. read more

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Closer to 3.5 stars. Everything we had was good but not quite great. Had a beet salad with salmon the first time and the roast duck on my second visit. The drinks were better than the food. I'd recommend it but it wouldn't be my first choice if we're in the area again. read more

Firefly has an attractive interior, some outdoor dining and a good vibe. But that's not why most people come to a restaurant, and it was the other things that left us unhappy. We dined indoors, a party of six, and everything seemed in slow motion. From the time we were seated to the moment our entrees arrived was exactly (and regrettably) 90 minutes. We suspect management would concur: that's not acceptable. Some of our orders were pretty tasty: the lobster bisque, lobster salad and the cocktails. Others were less so. The scallops entree consisted of three (???) medium sized scallops, well prepared but leaving us very hungry. The French fries were soggy, the burrata without any vinegary taste, and the chicken wings okay but not not quite spicy. Our waiter was a bit tardy in getting things to us, keeping the water going, and largely disappeared for chunks of the evening. The bottom one here is that ou experience was disappointing and we hope not typical for Firefly. We take no pleasure in low ratings, but we believe it is important to honestly report what we found here. read more

I love this place.. The Sexy decor, live band sometimes, excellent friendly service. The bartenders and manager make sure they make you feel welcome and I can't say enough good things! The food is spectacular! Wings are to die for. Fries are perfect. Tomato Burrata salad a must! Always great music and the best atmosphere in town. read more

Yummy roasted Brussel sprouts with tumeric and tahini, perfectly cooked sea scallops over couscous and a quinoa bowl. Oh, did I mention delicious cocktails? Lovely server and manager. It's a tough time to be in the restaurant biz but they are working hard to get it right. I'll be back! read more

Our experience here was absolutely wonderful. The service was incredible, the ambiance is lovely, and the espresso martinis were SO GOOD! Also make sure to check out their wine list -- best in the area! We were so grateful to the entire team at Firefly for making our dinner so wonderful. We can't wait to be back! read more

We went on. Monday night in mid-summer. Inside, it was mobbed and the noise was deafening. So we sat on the porch, where we were dive-bombed by mosquitoes all through dinner. The servers and hosts were extremely nice, but on the porch, the diners were supplying each other with bug spray--no thanks to the restaurant. The special of the day was a Carne Asada--the "guacamole" was mashed avocado, it had a little cheese, a pile of rice, and small bits of flavorless, overcooked meat--said to be steak tips but far from it. Regrettably, we did not send it back, because our gastrointestinal systems were in misery for the next two days. That's not what "gastro pub" is supposed to mean. read more

We went here for New Years Eve 2021 with friends. We were attracted by the music and looked forward to a fun evening. Our big complaint was the speed with which the food came out. We weren't half way finished with our appetizers when the main meal arrived. By the end of the evening we felt as though we were being rushed out so the staff could enjoy New Years while ruining ours. All in all a disappointment. We probably won't return. read more

I went to firefly for the first time in a while and was very pleased with my experience. Wait staff was attentive and pleasant. I had candied pork belly which was very flavorful and elk chops which had an excellent sauce on them. Beers were incredible, including a very cool blueberry marshmallow beer. I'll definitely be coming back read more

Maple old fashioned were a great way to start our meal. Friend order biscuit sliders, let's just say the biscuits were dryer than sand. Friend stated the chicken was delicious. I had the Mac and cheese. As a Mac and cheese connoisseur, I would say the Mac here gets a 8/10. Also should note, the atmosphere is quaint. 4/5. read more

I've been to Firefly a few times since they reopened and each time has been wonderful. Large portions (the lobster mac and cheese is some of the best I've had), great cocktails, and friendly staff. Highly recommend if you are in the area! read more

Enjoyed this restaurant on New Years Eve. Great atmosphere and vibes. Our waiter was awesome. The food was excellent with great portions. The band Misty Blues was playing in the bar area that had awesome vibes. Band was great. Following dinner we sat in the bar area which was very cozy. Bartenders were great and very quick with service for such a packed night. Definitely plan on returning read more

Oh the fire fly. How I love to come and hide during snowy weekends. Recently renovated and they've done a spectacular job. I love the addition of the gas fireplace. Intimate yet w a neighborly local spot vibe (even though it's hopping w the bridge and tunnel crowd) w a chill ambiance, low lighting, eclectic music, superior service at the bar, and a Gastro pub style menu offers a more modern take on traditional fare along with new additions. Who doesn't love truffle fries?! Honestly I didn't love the Korean chicken wings. The flavors were just off and they didn't achieve any sort of crunch. But no fear! They offer a varied wine list, creative seasonal house cocktail fusions, and craft/microbrews. Call to verify, but I believe Tuesday's are $10 burger night. read more

It's rare that I give such a low review (check all my reviews), but a recent visit to Firefly was really disappointing. Staffing did not appear to be an issue (as it is right now for many, especially in the Berkshires) but I would guess they didn't expect such a large customer turnout on a Tuesday night, which may have contributed to my and other's experiences. Restaurant was packed, and we sat at the bar and were greeted right away by the bartender. The beer list and friendliness/professionalism of the bartender made me want to give 2 stars, but I just couldn't. From the time we ordered our food to the time we received it was over 1 hour (just short of 75 mins). The burger was well done when I asked for medium, but I didn't complain because when it's taken that long for the food to come, what would be the point. The guests seated on either side of us had also waited as long for their orders, and were clearly unhappy, so this was not just our party. My burger appeared to have an English muffin for the bun (I should have taken pictures), and it was not the same bun on burgers I could see on other's plates nearby so this led me to believe the kitchen ran out of food and had to somehow scramble to deliver the order, which then led to the long wait time. The quantity of french fries on the plate was so little I was in disbelief, again, if kitchen was having trouble meeting orders, this may be why plate received what was a rationed amount of fries. My last review of Firefly was maybe ~4 years ago (different owner). They used to have an offseason burger special for $5 - that burger plate was better than the $18 one I just had, so frustrating. The live music, the vibe, the bar and love of Lenox are all reasons I want to like this spot, but it just isn't the place to go - there are easily several other places within walking distance in Lenox that much better options. I still tipped more than 20% because the issues did not appear to be related to front of house staff, as I said who were friendly. Maybe we'll try FF again in a year or so to see if the new owner has resolved challenges. read more

Horrible experience. I am a local and brought my family there and was never more embarrassed or mortified over a meal. The staff however was wonderful the only saving grace... Keep making drinks and playing music because no one knows how to cook. read more

Really nice ambiance, possibly the best in the area for casual dining which includes almost all the restaurants. The menu is short and sweet - it fits their claim of being a gastropub. The seating is spacious and the bar is beautiful. read more

Firefly Gastropub - New American Near Me - Lenox, Massachusetts

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Food was good, but service was spotty and disorganized. Dining area was a mix of patrons, while bar and dancing area were reminiscent of the cantina scene in Star Wars. Not sure they know what they are or want to be.... read more

We celebrated our 22nd wedding anniversary here. Our server, Jackie, helped make our experience fun! She was personable and knew how to handle my husband's antics. My husband enjoyed the jerk chicken sandwich and tasty fries while I loved the flavorful, sweet scallop entree. Jackie recommended the chocolate molten lava cake to finish off our meal - which was just right for the two of us. The live band contributed to the vibe. Great place to "eat, drink, laugh, and lounge!" Twisted Teas or Malibu would be a great addition to the bar. Thanks for a great experience, Jackie! read more

Ok..interesting evening here. Sat down and waited quite a while for server - finally ordered drinks and have to say, a fantastic martini was delivered. The menu was quite nice and the specials all sounded delicious. Then the fun began....we ordered Shrimp Fra Diavlo (special) and a Beet Salad with a side of Chicken. Shrimp dish came out (was very good) but lo and behold, the salad didn't. Clearly forgotten to be entered and then was rushed out with an overcooked piece of chicken. 2nd round of drinks also took a LONG time to make it to our table...clearly some drama among waitstaff but in this day and age, it happens. They had some decent live music to listen to but I would have appreciated a bit more customer friendly/apologetic actions for service delay and shoe leather like chicken. If ever in Lenox again, we'll probably choose another option for dinner. read more

Exec summary: Great dinner, impressive service. Nothing pretentious. We met some friends before attending a performance at Jacobs Pillow. Skipped the appetizers, but ordered an affordable wine (2005 Bordeaux, $27) with dinner. Unfortunately, the bottle was bad. The waitress didn't hesitate a second to offer a replacement just from looking at my face after the first sip. I didn't even have to explain. The replacement (a different 2005 Bordeaux) turned out to be very enjoyable and also worked for the seafood eaters. The special of the day was a phenomenal juicy roasted duck. It is noteworthy if a duck dish isn't dried out. The other special was a flaky white fish - broadmouth - supposedly from Australia. Very tasty. Especially considering the frequent flyer miles this fish must have accrued. Although I skipped desert in favor of a very good cup of espresso, I saw a lot of satisfied faces around the table. Verdict - I'd go there any time during a Berkshire trip, but wouldn't drive from Boston just to get dinner there. Hence 4-stars. read more

We came in on a Friday night on the early side because we couldn't get a reservation at a later time. We wanted to enjoy a leisurely cocktail because we weren't really hungry but knew we would be. Our server Kayla was so great. She told us to take our time because she was busy and we were helping her out. So many times, servers and restaurants make you feel rushed. But the restaurant had a nice vibe. And she was a terrific server throughout our meal. The cocktails and food were really good . Loved the lobster bisque and Chicken Paillard. I knew there would be live music which I often don't want when I'm dining out but the blues/jazz band was so good that after we finished the meal and paid, we circled around to where the band was and continued to listen to them. Happy place. We'll be back if ever back in Lenox read more

Great service and vibe but honestly the take out Duck 3 ways just didn't make the grade. Cardboard container where everything mushed together, very few greens although I asked before ordering. My guess is that this is a dish that just needs the plate with presentation. Duck was very good! I will return soon when I can dine there and appreciate the great ambiance, outstanding front and wait staff, and diverse menu. read more

We had a great meal in the newly re-opened Firefly. High point was definitely the food. Everything from scallops to steak was cooked correctly and tasted great. Solid drink and beer menu. Would definitely go back. read more

Firefly Gastropub - Outside - New American Near Me - Lenox, Massachusetts

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Bartender who looked like either Tom Cruise or Keanu Reeves from the Matrix (guy was wearing a mask) - anyway, Keanu/Tom - made the absolute best dirty martini - and the food was excellent - having the lobster tacos & filet mignon medallions. All tables had reservations- so sitting at the bar was all they had. But excellent service - excellent Bartender- more than reasonable prices. Highly recommend this place! read more

We recently headed to Lenox to celebrate our daughters birthday and wanted to treat her with a lovely dinner out- it was absolutely one of the best meals we have ever had! The setting was beautifully lit, warm and inviting. We really enjoyed the live music, and the kindness of the staff in bringing our 13 year old daughter a delicious chocolate lava cake to celebrate the occasion was incredibly thoughtful! To be honest, we have not really dined out as a family since the start of the pandemic and cannot wait to return to our "new" favorite restaurant in the Berkshires. The petite fillets were perfectly prepared, melt in your mouth grilled to perfection; and the Firefly version of Mac and cheese was rich and creamy. Great food puts everyone in good moods- its been 24 hours and we are STILL talking about this meal! :) read more

I came to Massachusetts for a family ski trip and they were very accommodating for our party of 8. The ambience was perfect, such a nice setting for a restaurant. The food was amazing with many vegetarian options as well! The lobster Mac and cheese was perfect and the Veggie Quinoa Bowl was one of the best I've had. Great cocktails too! read more

Went for a late night dinner and was very pleased with my experience at Firefly! The layout is comfortable and intimate. An impressive wine list for a small town restaurant. Menu options are seasonal, also somewhat eclectic. One of the appetizer options when I went was the spicy California tempura roll thing which was cool because very rarely do I see sushi as an app in an American Bistro! It was very good. For my main entree I got Roasted Cornish Hen Provencal which was the meat itself was enhanced with the various herbs and roasted tomatoes accompanied with it. I was happy and satisfied when I was done, they gave an especially large portion! All around great experience. Would definitely go back. read more

Last night (Thursday) was my second time going to Firefly since it reopened under new ownership. Both times the food, drinks, and service were fantastic and more than I could have asked for but our most recent visit was even better than the first as it looks like the staff and kitchen are settling into their grove and working cohesively. Last night we tried a few menu items including the scallops, lobster mac, and steak frites. The scallops and steak were both cooked to perfection, exactly how we ordered them and the mac and cheese had huge chunks of delicious fresh tasting lobster. The hand cut fries were also great. I highly recommend you try the Zombie Dust beer on tap as well as one of the cocktails, the bartenders and waitstaff are knowledgeable, pleasant and great at what they do. We will certainly be visiting Firefly frequently this summer. read more

We spent a few days in Lenox and loved the atmosphere so much at Firefly that we went there both nights to eat and drink! We sat at the bar and enjoyed getting to know the bartenders while enjoying our cocktails (highly recommend the White Lion sours and the Elderflower gimlet!). We loved the duck fat fries and the Korean BBQ wings-so delish! The live music on Friday was a great way to end our trip! Make sure you visit if you're looking for a lively, friendly and fun vibe! read more

NOT WORTH IT. I've never given this low of a review before but they really need to fix their staffing and organization issues. We sat at the bar. Our bartender was great and knowledgeable. We enjoyed him. The bar area kept getting busier and busier as the night went on and he was slammed. There were two other bartenders. How can this happen? He was also attending to service bar. It doesn't make sense to me. With 3 bartenders, they should have split up responsibilities evenly. One have service. The other has right side and the third has the left side. Problem solved. I used to work in restaurants so I understand the logistics. One gentleman sat next to us and he was never served so he walked out. He must have been waiting 15 minutes. Not one bartender said, I'll be right with you! We ordered veggie nachos and the cheese under the layers weren't melted. Plus, we waited quite some time and it was during the beginning of the night so at the time there wasn't many customers. We were hesitant to order more so we went elsewhere for dinner. I usually take a ton of pictures but not in this case. I hope they reorganized. This place is super cute with a nice open bar. It's really too bad. read more

Firefly Gastropub - Veggie nachos - New American Near Me - Lenox, Massachusetts