We recently had a horrible experience which started with a simple oil change. The first that went wrong was my appointment was booked for the wrong day, I asked for a Friday and it was booked for a Thursday. I can say that they accommodated us and said they would be able to see us anyways. I had also asked the receptionist who made our appointment if she could check to see how many complimentary oil changes we received when we first purchased the vehicle, she didn't check but said that it was normally 2. We've only had 1 previous oil change so I assumed this one would be complimentary too. Cody Jamero helped us in our check in process and he quoted us on how much the estimated price would be for the oil change, I advised him of what the receptionist told me about the complimentary oil change. He checked for us and did confirm that we only received 1 when we purchased the car, and I told him that the receptionist gave us false information over the phone. Cody did state that he would give us a $10 discount for the false information that was given to us. When our vehicle was finished Cody said that he gave us $20 dollars off instead of the $10 which we appreciated. We left the dealership and jumped on the freeway when we immediately started to hear a weird noise. I pulled over and we got out of the car to check to see if we could locate the noise, we didn't notice anything visibly wrong with the car so we decided to keep going. The noise started to get louder as we drove so we decided to get off the freeway and make our way back to the dealership. As we got back on the freeway we heard a loud boom noise and I immediately pulled over again. We got off the car and once again checked around the car and under the car and that is when we noticed that part of the splash guard had fallen off and was now on the floor. I called the dealership and explained the situation, even though we were only 1 exit away I did not know if I could still drive the car without further damaging it. The receptionist told me she was going to check with service people in the back and ask them if I would still be able to drive the car. She came back and stated that they told her I could still drive the car this way and gave me this story about how she once drove her car like that for 2 days and how she once had the same car that we do. We drove the car back and when we got to the dealership they told us that the service manager Jag Jagdev would also be coming in to look at the car. When Jag arrived and called us over to discuss what happened the first thing that came out of his mouth was did we watch the video. He never once asked us what happened or what did we hear, he kept asking us if we watched the video. I told him that no I did not have a chance to watch the video and what does that have to do with anything, at that point he said I am going to show you and had Cody play the video of our car. After he played the video he said what I think what happened is you hit something and that is the reason the splash guard fell. Like i previously stated not once did he EVER bother to ask us our side of the story to see what happened. He said that upon looking under the car he can see that the splash guard was very damaged, I said of course it's really damaged cause I was told by your receptionist that it was okay for me to drive my car back in the condition that it was. He said that the only thing he could do is remove it and that we would have to replace it, he was not going to pay for it to be replaced. I did not want to continue arguing and going back and forth with him so we walked away and he said they would be back with our car. When Cody returned with our car without Jag he never came back in Cody simply said we are going to order the part and replace it for you, your keys are in the cup holder. I never got an apology from anyone. I sent the video to my brother who is a mechanic and by the pictures you can see that the work was not done accurately. read more

Findlay Mazda - Car Dealers Near Me - Henderson, Nevada

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Davalyn was my sales consultant today and I was highly impressed with her knowledge of the automobiles that I had interest in test driving. I trusted her opinion and she exceeded my expectations for customer service. I am happy to report I purchased my gorgeous Mazda today and it was seamless. Thank you Davalyn and Findlay Mazda manager Joe. read more

Absolutely amazing Service. Garth was the absolute best to work with. Even brought the car to my job and impressed all my coworkers. Recommend this place 1000% Super Communicative, Clear and Concise on everything and couldn't ask for a better experience. Shoutout to Kevin Donlon for helping me out with my vehicle service and the sales manager and finance for getting me an amazing rate and payment plan. You guys are the best and I couldn't be happier! read more

Findlay Mazda - Car Dealers Near Me - Henderson, Nevada

I just purchased a 2021 Mazda CX-3 from Darrell Hetke and I had a wonderful experience there. I'm a first time buyer and Darrell took the time to answer all of my questions and to get me a great deal. All in all, great place to purchase a car. Definitely ask for Darrell. read more

Findlay Mazda - Car Dealers Near Me - Henderson, Nevada

Was looking for new car and found this dealership, all stuff very friendly and everyone ready to help you with any questions even after you purchased a car. But when I did call to the service, person who was talking with me not friendly at all, he didn't try to help me out, he like a robot who read answers from paper.. My recommendation to take care about your customers when them need help, because your customer can become second time customer and more! Anyway, I'm happy with my Mazda, and next time when I decide to buy new Mazda I will buy it here as well, if things will not go worse with the dealership! read more

Findlay Mazda - New car - Car Dealers Near Me - Henderson, Nevada

My car got totaled and I was in the market for a new one. I did thorough research about the Mazda brand and shopped around. With so many car brands coming out with the cross over models it wasn't a hard choice to go with a Mazda and I already knew the exact one I was shopping for. My salesman was Joe and he was fantastic! So easygoing and friendly to work with. I felt no pressure or shadiness and he listened to my situation and followed up to make sure everything was good with my purchase. We had such a great car buying experience that my fiancé will be back to see Joe about two more vehicles in the future. Jesse, the Finance manager also worked to do everything he could to make sure that my dream car was within budget. I don't have the best credit but they still worked with me which I'm very grateful for. I wrote Kevin before coming down and he was also very attentive in responding to my inquiry and easing my concerns. The dealership itself is new and very nice. I suggest checking them out if you want an honest car buying experience. You will walk out a happy customer like me. read more

Findlay Mazda - My new Mazda! CX-5 - Car Dealers Near Me - Henderson, Nevada

We recently purchased a new car from Findlay Mazda in Henderson and worked with Garth Wall. The entire experience was great. Garth worked with us to get exactly what we wanted for a reasonable price. I had my son with me and Garth gifted him a Fast & Furious car. My son ended up leaving with a nicer car than me, but was worth the hours of entertainment it provided. I could not recommend Garth enough. If you are purchasing from Findlay Mazda, I highly recommend contacting Garth. He gave us strait forward answers without having to go back and forth to haggle down a price. His years of experience, humor and good nature definitely made for an entirely different experience than what we experienced at other Mazda dealerships 3 years prior. #GotGarthed read more

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An amazing clean facility. I have my 2014 Mazda five serviced here. Charlie at the service counter provides lots of details and great customer service. I highly recommend this dealership. If you are in the market looking for a Mazda it's worth the drive to this side of town. read more

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I've been a loyal customer at this location since 8 months ago because they always win me over with their outstanding customer service. This particular one is a shout out to my guy CHARLIE who took care of me from start to finish. Had to take my car in because my AC was about to die on me. And we definitely cannot live without it here in Vegas. Lol. He set me up with a loaner vehicle even though there weren't any available. Which in the end I'm glad I had a loaner because my car was in the shop for 3 days!! Ugh. No thanks to it being a weekend. Thankfully I had a warranty that covered the expenses and saved me $800. I know I bothered Charlie just about everyday it was in the shop. But he was such a nice guy. He knows I missed my car. When I finally picked up my car. He had it ready for me. Turned on the AC and had it cooling down for me while I was purchasing a few items from the parts desk. Which the parts guy also was pretty darn awesome and so very helpful to me. Charlie even went out of his way to make sure I had a cold bottle of water in the cup holder waiting for me. Such an awesome guy. CHARLIE AND PARTS SERVICE GUY. YOU GUYS GIVE OUTSTANDING CUSTOMER SERVICE. DEFINITELY RECOMMEND THIS BUSINESS read more

Findlay Mazda - Car Dealers Near Me - Henderson, Nevada

Best car buying experience I've ever had. I contacted the online department via Costco Auto and got a return call from Garth within 5 min. After shopping for a couple weeks and waking out of dealerships feeling flustered by the salespeople, this was a refreshingly easy buy. I told him what I was willing to pay and what I wanted. They made it happen and even helped me to get incredible financing. Garth had me in and out of the dealership with my new car the same night. I can't recommend him and Findlay more! read more

Findlay Mazda - Car Dealers Near Me - Henderson, Nevada

This Mazda has been our family's one stop shop for our cars for years. I have gotten my last two cars from them and it is always the best experience. Nothing like a regular car buying experience because it is so relaxed and non-stressful. Garth sold me my car this time, and I let him know what I could pay and he pulled out all the stops to make sure I could get exactly what I wanted. No intense back and forth negotiating needed. Everyone is so kind and helpful. I also love coming here for my services, they are quick and the atmosphere is calm and luxurious. Sometimes I stay longer to finish work on my computer in peace! I couldn't recommend them enough. We will forever get our cars here! read more

Great selection of Cars and Garth Wall went above and beyond to make we got what we wanted at a decent price. Highly recommend

I was very pleased with the service that Garth and Brandon gave me. They explained everything to me in a very insightful and informative way that I really appreciate it. I didn't feel too much pressure and I ended up leaving with a car that I love! read more

I was dreading the car buying process, we actually went not knowing exactly what we wanted or if we even wanted a Mazda but I'm so happy with my purchase. Ray was amazing and made the process so much easier. I love my new CX-3. read more

Findlay Mazda - Car Dealers Near Me - Henderson, Nevada

Evon and Mark helped me get an extended warranty on my Mazda3. They were both very helpful and patient.

They made the whole process quick and easy. I got a wonderful car at a great price! I highly recommend this dealership. Mark Townsend read more

I just got home with my brand new 2023 Mazda CX-30 and couldn't be happier. Darrell is a great Sales Consultant who answered all of my questions and was super understanding when I changed my mind from the CX-5 to the CX-30 which is much more my size. This was such a different experience from other dealerships, we weren't accosted in the parking lot and there was no pressure. Thank you to Darrell and the team at Findlay Mazda for an extremely pleasant and uncomplicated car buying experience.... Love my new car read more

My husband and I were happy with our first oil change we had here about 6 months ago. We came back last weekend for another oil change and happier than ever. We ended up traded in our car for another brand new CX-9 Signature. Paul was the sales consultant that helped us. He is friendly and helpful. The dealership is nice and super clean. I also loved about the privacy when signing the paperwork in an office not cubicle. The process was super simple and faster than all the dealerships we dealt with in the past. read more

I bought a mazad3 just recently and the only reason is because of my salesman. He really made the process so easy, not stressful, and actually very exciting. It was nice to have someone who actually cared about what I was investing in rather than convincing me of things I don't need. Car salesman's are usually the worst part of the car buying process, but I gotta say the salesman at Mazda really changed my mind on that. He's direct, kind, patient, and very knowledgeable. His name was Darrell and if you're thinking about getting something from Mazda, defintely ask for Darrell. I can't believe I have a new car and the experience was amazing with him. (Compared to other salesman and other car deaerships) Still in awe. Thanks Darrell! read more

I wanted to thank my salesman Julian Connor for going above and beyond my expectations to make sure I had all the tools needed to purchase my pre-owned 2014 Mazda Miata Club. He offered to assist me in shipping it back to Northern Idaho, but I ended up flying to Las Vegas, Julian picked me up at the airport, and to dealership to get the deal done. Upon arrival, the car was washed, detailed, and a full tank of gas, so I could test drive it, and then head out on my 1132 mile drive back home. I would definitely do business with Findlay Mazda again (as well as Julian Connor).... Thanks again for your professionalism and personal care... Chris H. read more

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I purchased three Mazda's from this place, while trying to buy my 4th i was given a deal and once i accepted it, they went back on it. This is with VERY GOOD credit. This is how they treat loyal customers. I went to Jerry Seiner Mazda in Centennial in Las Vegas, got a great deal, treated me great. Save yourself a headache. read more

Findlay Mazda - Car Dealers Near Me - Henderson, Nevada

We had a great experience finalizing our second lease through Findlay Mazda. Our sales rep, Garth, kept the process moving as fast and easy as he could. We had a choice between two colors of the same model car and, of course, chose the one we thought we wouldn't like. We happily drove home in our new CX 30! read more

Garth goes above and beyond!! Taking the time to go over every detail of purchasing a car! From letting you view each car, test drive, answering all of the questions I had knowledgeably, to details of benefits of GAP/leasing/buying and the Mazda App! Greatly appreciated that if he didn't know an answer he would find out instead of any BS! Loving my new Mazda3! Go see Garth!! read more

Findlay Mazda - Mazda3 - Car Dealers Near Me - Henderson, Nevada

After my Mazda3 was unlawfully towed while I was abroad and almost sold at an auction (an unbelievable experience!!!), I finally managed to get it back and visited Findlay Mazda because the battery was dead and I needed to perform the 10k miles maintenance. I have no words to express how grateful I am to Jag Jagdev for his competent, thoughtful and extraordinay assistance. Findlay Mazda was not even my original Mazda dealership. Nevertheless, they treated me like family, providing me with the best service I have ever had since I am a Mazda customer. After just three hours, they returned my Mazda3 in a brand-new looking status. Just look at the before-and-after picture: I believe it speaks for itself. Congratulations to Findlay Mazda for their wonderful service and to Jag for taking care of my needs in such an incredible and unforgettable way! read more

Findlay Mazda - My Mazda3, before and after being taken care of at Findlay Mazda - Car Dealers Near Me - Henderson, Nevada

I hate leaving bad reviews, and I hate being an asshole unless it's necessary. This is one of those times. My sister in law recommended Findlay Mazda to us after purchasing her vehicles from there. So I took my partner over and he ended up purchasing a 2016 Civic with 56k miles back in February of this year. It appeared to be in good shape, ran well, no major issues. The sales department seemed to be top notch, and the sale itself was pretty quick and easy. We didn't have any issues with the car until June, when the check engine light came on along with some other warning lights. The car would go into a limp mode and wouldn't drive past 15mph. Since the extended warranty was purchased, we took it to Findlay Mazda (their finance manager stated that it can only be brought to a Mazda dealership for warranty claims). The first visit, they claimed the spark plugs were bad, causing the third cylinder ti misfire. Ok, so we pay $430 to change the spark plugs. That didn't fix the issue. Took it back, and they took it upon themselves to do major repairs on a car they aren't trained on and replaced the fuel injectors. That fix didn't work. Instead, the car would start overheating in addition to the misfire. We took it back to the service department, where they finally decided to send it to Findlay Honda. Keep in mind, up until they sent it to Honda, they straight up refused to give us a loaner car leaving my partner with zero transportation during the time the car was in Mazda's possession. They did, however, do one thing right and refund the amount that we paid for the spark plug replacement that was not needed. Once the car got over to Honda, their techs said coolant was leaking into the cylinders, causing the misfire. The whole engine needs to be replaced but the engine block is on back order until October 6th, and that's not including the time to ship and install. The car won't be ready until late October - early November at the earliest. Findlay Honda provided a loaner car but won't cover any more days, leaving him without any transportation to/from work. We got all of the service records from Findlay Mazda, including from when they first got the car as a trade in. Those records state that the car had a check engine light before we purchased it, and that light was related to the o2 sensor. The service records state that the wiring for the sensor was bad, so they replaced the sensor. The same bad wiring shorted the new sensor, so I'm assuming they just put back the old one. The records show that no wiring was replaced and that they received a credit for the replacement o2 sensor. A bad o2 sensor will most likely cause a misfire. This wasn't even disclosed to us when the car was purchased. We just found out about this today. When we went to the dealership, we were met by an arrogant and rude sales manager that had little to no interest in helping us. He rudely threw his business card on the table at us, and didn't really care to hear about the problem or offer even an apology. All he would do is defend the dealership. By the way, I need the SERVICE manager, not the SALES manager. Go sell some cars and let service handle this. Right before we left, this guy was huddled up with his coworkers talking a bunch of BS about us. He was trying to be quiet about it but he didn't do much of a good job. If you're going to talk bad about your customers, at least be quiet about it. One more thing to note, my sister in law just purchased a new car last week. She was going to purchase a CX-5 from Findlay after purchasing a new Mazda 6 here a few years ago. She had a pretty shitty experience with their sales team when trying to buy her CX-5. She ended up going to another dealership. Her and myself will not be recommending this dealership or any Findlay dealership for sales or service. I will say, one person that I did have a good interaction with here is Janice the receptionist. She was outstanding in helping us out as much as she could with this issue. read more

Purchased a used 2020 Mazda 3. This was my first time at a Mazda dealership and first time purchasing a Mazda. Brandon was my salesperson, and he gives above and beyond exceptional customer service! He's a natural at selling, making you feel comfortable, not being very pushy, and showing all the features of the cars so you can make an informed decision. Brandon showed me many different cars, taking the time so I could choose exactly what I wanted. He continues to be available to answer all my questions, and finds ways to connect on a personal level with his customers. He's one of those excellent sales people that you want to keep around! Beyond that, I love my car so far! Thank you Brandon! read more

Findlay Mazda - Great pic Brandon took of me with my used 2020 Mazda 3 :) - Car Dealers Near Me - Henderson, Nevada

I was interested in a CX-5 and reached out to Garth Wall for assistance. Within the same day I was able to trade in a vehicle and drive off the lot with the CX-5. Garth helped me do a lot of the leg work upfront which saved time. Upon arrival at the dealership, he had everything ready for me and it was what we had agreed upon. There was no pressure and it was a easy shopping process. Thank you Garth for your professionalism and friendliness. read more

This is my first Mazda, and I'm loving it! Garth was great to work with. He's personable, helpful, knowledgeable, and has a good sense of humor. I wasn't pressured to buy a car at all. He even took the time to show me how to use all the bells and whistles (technology) that came with my car, and helped me set up the MyMazda app. You've got a customer for life! read more

Service failure. I have used,Findlay Mazda before, however, this past experience was an abomination and disappointment. I had an 8:3o am appointment for battery issues and a 10k service. However, I could not start my vehicle, so I attempted to call the service department for guidance. I my calls were transferred to the service department, the phone was picked up, I could hear someone talking, I kept saying hello, then they hung up. I attempted several more time, again a hang up. Subsequent calls we hung up without anyone answering. Fortunately, I found a new home for my Mazda at another dealer whose service was extraordinary! read more

Great experience! I just got a brand new CX-30 from Findlay Mazda and couldn't be happier with the process. Garth Wall helped us out from start to finish and was he incredibly patient and a pleasure to work with. We test drove several cars and practically took all day to make a decision. I appreciate that he was never pushy, just helpful. I'm very happy with the deal we made and glad I decided on the CX-30, it's perfect! I would definitely recommend Findlay Mazda and Garth. Thanks guys! read more

This has been one of the best auto experiences I've had. I bought my car new in June and now just brought it back to service for my free first oil Change. Every single person from my salesperson, John Williams, to the staff in service went above and beyond to make sure I was taken care of. I love my car: it's cute, affordable and reliable. The only wish I had about Mazda is more comfortable seats. Lexus takes the cake on that but overall I'll keep buying Mazda's for the value and service. My last car was a Mazda 3 which I had for 9 years and a Lexus RX 300 before that for 7 years. This year I bought a 2022 cx 5 and I love it! Highly recommend this dealership! read more

AMAZING SERVICE! If you are interested in buying a Mazda, definitely go here and ask for Paul. He is extremely helpful with a great sense of humor too. Unlike your typical salesman, Paul did not pressure us into making a deal the first day we went, and made us feel extremely comfortable. I can't say the same for Toyota right across the street, where the salesman tried to push us into buying a car within the first 5 minutes of talking to him. We wanted a specific model and color, but were told that they sold their last one. However, with such great customer service, they asked around and drove up to another dealership up north to pick up the exact model we were looking for. That same night we drove off in our new car! All the staff at this dealership are super friendly, approachable, and aren't nagging you or trying to shove a deal down your throat. Their waiting area is very clean with a good selection of snacks, free water bottles, and a very nice coffee machine too to keep you awake. Once again, if you are in the market for a new car or are interested in a Mazda, definitely go to this dealership and ask for Paul! This is probably the best customer service we have ever gotten from a car dealership! read more

I primary worked with Garth. He was kind, funny, patient, and knowledgeable. I never felt rushed or pressured. It was a good experience and went a long way in changing my perception of "car salesmen". I love my new car and walked away feeling confident that I and my car will be well taken care of going forward. read more

Garth, Amir, and Brandon couldn't have been more accommodating. The whole negotiation process was done over email. Came to a price that I just couldn't pass up. Wife and I headed there the next day, and were met with a friendly meet and greet as soon as we walked in the front door. All that was left to do was the test drive, review the paper work, credit check, hand us the keys, and we were on our way. Absolutely painless experience. If only all transactions in life went this way. read more

My first visit here to find let Mazda and let me tell you it's beautiful and comfy in the waiting area. Shortly after waiting for my car to get routine service I received a video in detail of the full inspection of my Mazda 3. The best experience ever in a car dealership. I've been to centennial Mazda and they are nowhere close to 5 star service like Findlay Mazda provides. Thank you so much!!!! Highly recommend this place for anyone that needs reliable and fast service! read more

Super impressed by the attention and service over at Findlay Mazda , Garth and Jag along with their staff took care of us ! Made the process super fast and easy ! Will be recommending everyone over ! Thank you! read more

Easy , no pressure experience. My daughter's lease was ending & we weren't sure if we were going to buy out the lease or Lease another SUV. Everyone was patient & pleasant . Definitely recommend Brandon ( sales ). Joe, the Used car manager was great too! Thank you ! My daughter loves her new Cx-9! read more

Findlay Mazda - Daughter & Brandon ( our salesman) - Car Dealers Near Me - Henderson, Nevada

Finally, we found a used car in the price range we were looking for. Dakota Palmer was our salesman and he helped me online before I finally came in to check out the vehicles I inquired about. Dakota is a young man that his parents would be so proud to have as a son. After narrowing the options down, Dakota finalized the sale, and helped us to the end with our used car purchase. Our experience was so positive there, if we ever decide to buy a new car, we will look @ that dealership FIRST. To finalize the registration/plates process, we had to go back into the dealership. Today, Janice Gibbons helped us finalize the registration details for our car. I think she is the backbone of the dealership! Secretary extraordinaire. Knowledgeable, friendly and courteous. I'm confident that if we have any additional hiccups or bumps in the road (we had a special circumstance), Dakota Palmer and/or Janice Gibbons could help us out. Each person, and each interaction we have had with Findlay Mazda has been stellar! read more

Was just test driving cars and ended up falling in love with a previously leased CX-5. When we walked in to test drive none of the staff were trying to pressure us into anything unlike literally every other dealership, which made me respect the place all that much more. Huge shout out to Jose and Garth who were super accommodating as well as quick with responses and getting through the paperwork. I could not recommend this place and these people especially enough! read more

Garth at Findlay Mazda Will treat you Like family. He made this car buying experience so quick and painless I told him I didn't wanna waste my time didn't think He could make something happen he told me give me 30 minutes if I can't do anything I'll have you on your way three hours later I was on my way in a brand new 2021 Mazda3 so thankful love this car buying experience can't wait to come back and see him I'll definitely suggest anyone that asks where to buy a car to go to Findlay Mazda and visit Garth read more

Findlay Mazda - Car Dealers Near Me - Henderson, Nevada