Highly recommend these guys. Very prompt, nice, and professional. They also did the general…read moremaintenance on my car for far less than other places I received quotes from. 10/10 would recommend.

I made an appointment and took my car to DR auto where they first tried to sell me an oil change at…read more56,000 miles when I had their sticker in my cart from my last oil change saying that I was due at 56,484 miles so right off the rip they're trying to sell me an oil change that I don't need when I say no to the oil change that I am only here for my brakes. They take a look at my brakes and they report $1200 to fix the brakes. I wanted to double check with my dad because that seemed really unreasonable and he agreed so I went to brakes plus literally known for their brakes to get a second opinion they took me back in to the mechanic area and literally showed me my brake pads they were brand new. They were not down to 2 inches like DR auto claimed and could compare it to a brand new brake pad. They gave me in for reference this place lies and then they reach out to you via text and harass you there for leading a bad review because they lie, I have never experienced such bad service in my life. This is a horrible company and they take no accountability. They were literally just trying to get money out of me and it's so embarrassing better Do not take your business here they will lie to you just to get money.

If you are a woman, and worried about your car, being taken advantage of, or just "not knowing",…read moreyou really should go see James! There is a danger though - you might feel a certain urge to smooch your mechanic in gratitude! Being new to Austin, and knowing I needed a engine remount I really just needed to trust yelp. I got a quote from two different, well recommended places, and trusted the reviews. With a quote of $431 for the engine remount, OTS was $135 cheaper than the other guy. I drove my car in, deciding that I basically had to trust the reviews. This is what I told James: "I really must depend on my car. I know the engine mounts need replacing. A tire I think is losing air, not sure about that. I sometimes have trouble starting the car, but I from what other mechanics have said it shouldnt be too serious. Ohh, and there is a check engine light. I have $750, and then I am tapped. Please fix as much as you can within that budget, and help me prioritize the rest". When I picked up the car - the engine remount was done. Several parts got replaced. It had two new wheels; a oil change and realignment. He couldnt fully diagnose the starter issue, except you guys, for a undiagnosed problem, it seems to have vanished. The car starts so much easier. Maybe something or other got tightened when they checked it out - I have no idea. He told me a few, very minor things that still need to get done, and then "within 6 months is fine". Then, he showed me pictures of parts and repairs, explained the details of why what needed to get done, explained his priorities for my car. My price tag? $699. Yes, below the budget, I had so boldly stated! Do you want a mechanic you can trust to be completely honest with you? How about one that will charge you simply what they need to get the job done? I can say this for sure - OTS are my mechanics! (and I will control any smooching tendencies)

Regardless of what my first review says, I started going here after I saw them advertising the…read moregender neutral restrooms on the Apple Maps app.

Ray helped save me a ton of money on my repairs and helped me keep my old klunker running, very…read moreprofessional.

Great people! Ray and them really helped me out…read more I was afraid I was gonna get a huge bill, and they gave me a tiny one. Didn't try to push on things that didn't need to be done.

To say the service is exceptional is still not saying enough. John had his hands full seeing as…read moreChrysler had discontinued the abs brake for my model year. Some mechanics might say sorry and just refer me back to the dealer to figure it out but John had connections and solutions and after a few days I had my car back and I was so very grateful. Def will come back here for anything else I need done.

So it seems they swapped over to doing specialty racing stuff. If you've got a vette they seem to…read morework on a lot of them.

With all going on I have had two occasions to take my car…read morehere. THE EXPERIENCE is one I won't forget!! Straight to the point, fair, honest and professional. It is not by chance, I was referred to them. They went above and beyond to help me out of a tough situation. Customer for life here. Great Job Melissa and her team!

used to be very trustworthy place, I've even suggested them to friends but since Melissa has left…read moreit seems they're mainly trying to find as many issues as they can to get the bill higher. Recent visit by a good friend proved this....such a shame. lost a few customers.

Wow, I'm so impressed by this place! Yesterday, my car battery died and I had it jumped and got…read moremoving. Once I was moving, I only made it down the street before all power failed in my car and I had to coast to a stop. It is to my great luck and joy that I coasted to a stop in the parking lot of Oak Knoll Automotive. When I walked in, I was greeted by Bobby, who spoke to me like I was his friend and communicated clearly what he thought the issue might be, how long it would take and approximate cost. There were techs buzzing around the bays hard at work, so instead of making me wait forever, Bobby went out and took a look at my car himself and got it into the garage out of the 100+ heat. I ended up spending a couple hours in the waiting room (which was thoughtfully decorated and had plenty to read or watch) before Bobby told me they needed to keep the car overnight. This morning, I got a call from Bobby first thing where he told me the plan for the day and when I should expect to hear back from him. Like clockwork, he called me back to let me know my car was ready and gave me a price breakdown of the repair work done. All-in-all, this place was wildly helpful, communicated clearly about the work done, and priced fairly. Going into an auto shop as a woman by yourself can be intimidating, but this shop defies that expectation and rises to make for a terrific experience for all. I would recommend this place to my friends and family any day!

Best place for an oil change and inspection. Affordable and fast. There's also a full service…read moreautomotive repair shop next to it that's owned by the same people.

Phenomenal experience, Ross was communicative and the inspection thorough. They very easily could…read morehave nickel and dimed my repair, but they were honest and fixed the problem promptly. I was out less than $300. The original repair of my turbo charger by another shop was less than perfect, and clamps had not been tightened properly. NW Imports tightened things up and got me back on the road. Thank you for your honesty and prompt work! While I hope to not have to see you folks for a while, I will be back when the time comes!

Back in the day I use to bring my Porsche here for service and mods, and never had a problem,…read morerecently I brought my Lexus RX in for a minor fix on the ABS brake system, they said $400 over the phone then it became... " we cant fix your car unless you give us $3000! This shop acts like they have no clue how to repair Lexus. LEXUS owners go somewhere else!

They are very honest! Never suggesting more than what is needed. Been coming here for 25 years.read more

Tony is as if your best friend was a mechanic. Honesty,…read morereasonable pricing, on time service, answer all my questions. GOLD!

I don't ever leave reviews but these guys are to awesome not to. Ken is incredibly personable and…read morehelpful. These guys provide an awesome service at a fair price. Don't take your car to these big shops that rip you off. Come to RoKr Auto and be treated fairly and with respect!

Great guys here. I brought my jeep here with a laundry list of problems and they knocked all of it…read moreout in great timing! Excellent work and communication with every detail, no games no funny business! They provided the most detailed diagnostic I've ever had and even helped saved me some bucks.