Had given my Audi Q5 for routine maintenance. Very good diagnosis and professional work.read more

Terrible experience. Wish I'd gone to the dealership - never thought I'd say that…read more Multiple delays, excuses, changing stories Final price considerably higher than estimate Installed wrong parts, had to start over Said it would take 2 days, took a week Poor communication throughout No after-hours drop box No loaner available When I first saw their messy property filled with dusty cars, something told me to walk away. Foolishly, I didn't - but you should.

If you are a woman, and worried about your car, being taken advantage of, or just "not knowing",…read moreyou really should go see James! There is a danger though - you might feel a certain urge to smooch your mechanic in gratitude! Being new to Austin, and knowing I needed a engine remount I really just needed to trust yelp. I got a quote from two different, well recommended places, and trusted the reviews. With a quote of $431 for the engine remount, OTS was $135 cheaper than the other guy. I drove my car in, deciding that I basically had to trust the reviews. This is what I told James: "I really must depend on my car. I know the engine mounts need replacing. A tire I think is losing air, not sure about that. I sometimes have trouble starting the car, but I from what other mechanics have said it shouldnt be too serious. Ohh, and there is a check engine light. I have $750, and then I am tapped. Please fix as much as you can within that budget, and help me prioritize the rest". When I picked up the car - the engine remount was done. Several parts got replaced. It had two new wheels; a oil change and realignment. He couldnt fully diagnose the starter issue, except you guys, for a undiagnosed problem, it seems to have vanished. The car starts so much easier. Maybe something or other got tightened when they checked it out - I have no idea. He told me a few, very minor things that still need to get done, and then "within 6 months is fine". Then, he showed me pictures of parts and repairs, explained the details of why what needed to get done, explained his priorities for my car. My price tag? $699. Yes, below the budget, I had so boldly stated! Do you want a mechanic you can trust to be completely honest with you? How about one that will charge you simply what they need to get the job done? I can say this for sure - OTS are my mechanics! (and I will control any smooching tendencies)

Regardless of what my first review says, I started going here after I saw them advertising the…read moregender neutral restrooms on the Apple Maps app.

Ray helped save me a ton of money on my repairs and helped me keep my old klunker running, very…read moreprofessional.

Great people! Ray and them really helped me out…read more I was afraid I was gonna get a huge bill, and they gave me a tiny one. Didn't try to push on things that didn't need to be done.

To say the service is exceptional is still not saying enough. John had his hands full seeing as…read moreChrysler had discontinued the abs brake for my model year. Some mechanics might say sorry and just refer me back to the dealer to figure it out but John had connections and solutions and after a few days I had my car back and I was so very grateful. Def will come back here for anything else I need done.

I called in and spoke to John about replacing the spark plugs on my 2008 Dodge Durango. He quoted…read moreme a very fair price for the job using quality parts. John went above and beyond by staying late to get the job done in time for an important appointment my wife had the next morning. We really appreciate the excellent customer service, quality work and fair pricing at Raul's Automotive. I have taken various vehicles to Raul's over the years and have always been very happy with every experience. Highly recommend!

Had been to this location previously and had a good experience so I went back for my alignment and…read moreneeded some more parts swapped out. Michael, the store manager, was awesome to deal with. Michael walked me through step by step with video and photos of what issues I had with my vehicle and was able to explain what that does to your vehicle and what doing or not doing the repairs would do moving forward. He is very patient and thorough with explaining and answering any follow-up questions you may have. The whole staff as well are polite and always helpful if needed. I highly recommend going to Michael and his staff for all your car needs.

Mark and team were amazing! I called them asking if they would be able to check my car because…read morethere was a cat stuck somewhere in it. Mark got under my car and the cat came running out and he not only saved his life but saved my son and I from witnessing a tragedy. Thank you so much for taking time to help do the right thing not only for my family but also the cat. Good to know there are still great people in this world. Thank you!

I'm extremely disappointed with my experience here and feel like I was taken advantage of because…read moreI'm a woman who doesn't know much about cars. My car had died, and based on my understanding, I believed the battery was the issue. I had purchased the battery from this shop about a year ago and was told it had a 3-year warranty, so I came in expecting to have the battery replaced under warranty. Instead, I was told there was nothing wrong with my battery. The situation then turned into an issue with my alternator. I was initially quoted $1,500 for a new alternator, then $1,200, and eventually told Randy's "homeboy" could do it for $500 cash. I told him I didn't have $500, and he asked, "What do you have?" He eventually agreed to $200 cash. When I came back for clarification, I was told I was getting a brand-new alternator. However, when I returned, the same alternator was still on my car. I was then told that the positive wire on the alternator had been fixed and the alternator had been cleaned, and that was what the $200 was for. I was given a $0 receipt for the warranty battery, but no itemized receipt explaining the $200 cash charge. I left extremely confused and feeling like I had been misled about what work was actually being done. I don't know a lot about cars, but customers deserve honesty, clear communication, and documentation of what they are paying for. I personally feel like I was taken advantage of. Be aware of Randy and make sure you get everything in writing before paying for additional work.

Best place for an oil change and inspection. Affordable and fast. There's also a full service…read moreautomotive repair shop next to it that's owned by the same people.

Phenomenal experience, Ross was communicative and the inspection thorough. They very easily could…read morehave nickel and dimed my repair, but they were honest and fixed the problem promptly. I was out less than $300. The original repair of my turbo charger by another shop was less than perfect, and clamps had not been tightened properly. NW Imports tightened things up and got me back on the road. Thank you for your honesty and prompt work! While I hope to not have to see you folks for a while, I will be back when the time comes!

Back in the day I use to bring my Porsche here for service and mods, and never had a problem,…read morerecently I brought my Lexus RX in for a minor fix on the ABS brake system, they said $400 over the phone then it became... " we cant fix your car unless you give us $3000! This shop acts like they have no clue how to repair Lexus. LEXUS owners go somewhere else!

They are very honest! Never suggesting more than what is needed. Been coming here for 25 years.read more

Tony is as if your best friend was a mechanic. Honesty,…read morereasonable pricing, on time service, answer all my questions. GOLD!

Perfect in every way. I would bring my damaged vehicle here even if I still lived in Milwaukee.read more

FGS is a fantastic family-owned and operated business that provides high-quality, honest work with…read morea friendly touch and at an excellent value. I was rear-ended by an uninsured driver and needed to have my bumper replaced. The initial estimate was impressive, but I asked Adan if they could possibly reuse an existing chrome trim piece. There was a minor scratch on it, but considering my car is 8 years old, I thought it was worth trying to save some money. I dropped my car off on a Tuesday, and it was ready a couple of days later. They managed to salvage the chrome trim piece by handling it with care. They also detailed the car both inside and out. Experiencing a car accident is never fun, but these wonderful people made the repair process smooth and easy, allowing me to get back on the road quickly. It feels like having a friend who also runs an auto shop.