Claimed they were overnighting my package and guaranteed it would arrive by 2 pm next day, but they…read moredidn't send it with the pickup that day. Called to check on it, and employee said tracking just hadn't updated. 24 hours later, the package mysteriously started moving from this location. When I called to complain, the manager said "don't get smart with me dude," and then asked me not to call him "dude" in response. Absurd.

lame. You cannot mail anything from them unless you have an account. They do not offer one time…read moremailing.

I have been patronizing U Got Mail since the new ownership several years ago. Karin goes above and…read morebeyond. Always a pleasant experience.

Best customer service hands down! I've renewed my PO Box year after year and plan to keep my…read morebusiness local :)

This still my go to place to ship anything and pick up a few things he has on special inside…read more This is a small business, one man owned place that has uhaul also, making busy days almost impossible. Bear with them as he handles customers wanting uhauls for one way changing what size to get etc, it's a lot of work for one person. Be patient and he can help. Uhaul does have changes in policies he is abiding for and they don't make it east. Plan ahead on rentals . Plush animals and candle wick candles are my go to items other than shipping. USPS , fedx, ups now across the street, he has stamps and on this corner he's the only team here.

We have had a post office box here for 3 years and was never given a key. We have had a terrible…read moreexperience coming in to check our mail and having NOTHING for weeks and then getting things that were obviously mailed almost a month prior. This caused us to miss checks, IRS notifications, bills, etc. Now they are closed and I am having to drive to flowery branch to get my mail and our box was also receiving mail for a few other companies. Extremely unprofessional and unacceptable. Of the owner was there, he was rude and dismissive and occasionally there was a younger kid working who wasn't trained well enough to help with anything.

Not sure why this family is getting harsh reviews for UPS issues. Use some common sense when…read morereviewing a business. Great family owned store. Always helpful and friendly. They must treat their employees well bc I don't see turnover often. Sadly, UPS is more reliable than our postal service. So pricing shouldn't be held against these logistics experts. Y'all should be happy to have an independently ran local business. Have you been to the one on Dacula Rd? They don't even have air conditioning :-( Take my money!

Maybe I'm missing something here? When are you charged for a UPS package as seperate and as an…read moreadditional fee for a $53.59 UPS ground 3-7 day service? When I came in I was told the fee was $53.59 and I sent a text to my client to let them know the fees. Then when I came back another older lady with braided hair charged me $56.84. When I asked why the increase in fee she said, and I quote, "oh that was just a quote it must have gone up in cost". Well the younger girl didn't tell me that so I assumed that this was logical,- I didn't have the receipt to notice that I was also being charged $2.99 for a 9x12 container to ship to my client. The last time I shipped UPS the container was PART of the shipping process, there wasn't an "uncharge". And the one I received wasn't even UPS - it was a plain white envelope that the lady put my shipping contents into and put a label on it. I didn't even think to look at the actual receipt because she wasn't truthful - she added on $2.99 for a package to ship it into. WTF? It's not about the measly $3 - its that I had to go back to my client and say - oh no, now it's $3 more and look like I don't know how to ship a package! Super shady way to do business.... Even the USPS provides packages for overnight or ground deliveries like this where you're paying a premium for shipping! Sorry, I've been a customer for almost 15 years because of the convenience but I'll be using the post office from now on.

Jasson was very friendly and greated my right away when I walked inside fed ex....i was there to…read moreorder some bday invites for my daughter and he was very friendly an also showed me different options for invitations...his service was excellent an I will definitely be back again for some more services....

Ordered a presentation to be printed and was told it would be ready by 4 pm on 8/17. We came to…read morepick it up on 8/18 because we couldn't make it by 4 the day before expecting that it would be ready. It hadn't been printed and had been forgotten. Extremely frustrating that no one did their job.

This store is consistently providing the worst service I've ever had from any store not just UPS. I…read moredon't know what they put in the water there but the people that work there are the least courteous and really don't know how to do their job.

By far the most unprofessional service I have had in a long time. Visited the location to get…read moresomething sent overnight and was told it would be there by 2 pm the next day. I checked the tracking the next morning and the package had not even left the location yet at which time I called and asked about it and the person who answered would not even look up my information but kept saying that if I was told it would be there by 2 pm then it will be there. I continued to check tracking and at 10 pm on the night that the package was supposed to be delivered it finally showed that my package left the location at 6 pm so I paid for overnight service and the package had not even left the building the entire next day. I called the next day and spoke with t he manager named Brian who took no ownership of the situation and called me "dude" telling me that I would need to call UPS directly as they can do nothing for me. If you want rude and unprofessional service then I recommend going to this store and asking for Brian.

This place is the absolute worst when it comes to customer service. The employees are rude and…read moreexpress no desire to assist with any concerns. I shipped a package with them and a delivery attempt was made unsuccessfully and the package was returned to this location crushed and damaged. When I picked up the crushed package the employee responded, "Oh well ....nothing we can do about it ... call UPS". Do not use this location ! It's terrible !!!

UPS deliveries out of Buford are usually late, sometimes a day late. This happens especially with…read morea promised delivery of 7am to 11am. It doesn't come then. It doesn't come that day. It doesn't come the next morning. It may come the next day afternoon.

Every time i have visited the store everyone there has been very friendly and extremely helpful.read more

Excellent customer service. Thanks to it's services I was able to print remotely a document and…read moresign it to be used un another country.

Plenty of parking by the shipping store (also right next to Kroger so pretty convenient!). Service…read morewas fast and the owner took the time to give me options on the cost/estimated duration on how long my package would take to get to Seattle. Aside from the typical shipping, packing, copying, printing and mailbox services, I noticed you can also get your passport picture taken here! Plus they offer laminating and notary. There was even some blocks to keep the kids entertained/distracted.

I went to inquire as to why a package I paid to be shipped on February 1 is being transported…read morebetween a few of the same facilities, in a circle, and has not left Suwanee... although it was supposed to arrive at the location in 3 to 5 days. The young guy behind the counter agreed that he had never saw this happen, and that his manager would have to call USPS but his manager was not in until Monday. With a demeanor, as if I was bothering him to get up off his phone, he asked that I leave my tracking number for the manager to call USPS, who wouldn't be in until Monday (it's Thursday). Never did he attempt to do so himself or provide a # I could call myself... saying his manager had to be the one to call. He had a complete attitude trying to reiterate that no timeframe is guaranteed and sarcastically stating that it is an "estimated timeframe" when paying for packages to be shipped EXCEPT that that is not completely true. His demeanor was nasty. There was a complete lack of customer service and he showed a complete disregard for my concerns on the mystery of where my package is, repeating that "it's out of our hands" with a snarky tone. The lack of customer service experienced was disgusting.

Just tonight discovered that the little print shop I loved in 2014 isn't gone--it just moved to…read moreLawrenceville! This place is WORTH going OUT OF YOUR WAY for--they go the second mile and provide excellent service! I'll definitely be back--now that I've found them again (on Crogan St in Lawrenceville!)

Looking for a GREAT little REASONABLY-PRICED and (icing on the cake) CHRISTIAN print shop?…read more I needed some color copies for our Christmas letters, and of course ran out of printer ink. Other shops wanted over $.50 PER PAGE to make copies. So I noticed this little sign in Duluth that said "Printing", and discovered ATLANTA AD GRAPHICS. They're just north of downtown, on Buford Hwy., and a sweet lady named Tammy not only helped me figure out how to get the best look for printing my Christmas letters, but it was HALF the price of the other store and she even gave me a couple extra copies! Imagine---personalized service, people who KNOW what they are doing, and who go OUT OF THEIR WAY to help you---what a concept! I am not a professional endorser nor am I paid to be one on TV, but I will be GOING BACK to this place. Take a look at the best-kept PRINTING secret in Atlanta!