Lied about "attempted delivery". Then claimed that a "vacation hold" was placed. There was no attempted delivery and I never placed a vacation hold. The package is two days late and despite a customer service rep filing a claim ticket, purportedly, the status on the website still says "vacation hold". This office truly lives up to its 1-star reputation. read more

I'd rate 0 stars if I'm able to, they sent me an email saying they tried to deliver but never even came to my house. I hope I didn't lose my package cause there's a lot of reviews saying they have lost theirs at this same location. read more

I'm writing this review since I feel that customers only come here when they need to complain. I needed to ship golf clubs that were given to me by late father and were therefore obvioulsy very important and invaluable to me. They became lost after dropping them at a shipping center due to the label falling off. After weeks of filing claims and dealing with the unhelpful call center, I found the information for this facility. My call was taken by Rene, and she took it upon herself to locate the clubs in the mess of packages, confirm they were mine, and get them shipped out to me later that day! Sending much appreciation! read more

I missed work to sign for a "signature required" package. I saw the fedex truck pulled up in front of my house I stood on my porch to wait for the fedex guy to hand me the package, when suddenly he just drove off! Baffled, I checked my tracking to make sure that it was my package in fact that he was supposed to deliver.. sure enough the status on my tracking said "attempted delivery will try again the next day". I was livid for I had to miss work to wait for this package so I called the fedex customer service to file a complaint. They gave me a case number and within couple hours the supervisor from the Fairfield location called and apologized and will call me shortly to give me an update if my package can still be delivered. Did not hear from the supervisor until the next day (which I had to miss another day of work) in afternoon around and said that my package will arrive within 3 hours(5pm). I tried to stay reasonable and said ok I understand. Now it's almost 8pm still no package left couple voicemails to the supervisor..crickets! Now I feel like not delivering my package is intentional and they are doing it out of spite only because I filed a complaint. Terrible fedex branch warehouse. I hope the location manager reads this and does something about this. read more

This place apparently just lost my package and never did anything about it. I don't even know what happened to it, it's just been stuck there. read more

Horrible customer service! Packages coming up missing, service rep repeatedly hangs up the phone mid call.

Paid extra to be able to schedule a specific delivery tome. It was not delivered on time. Called customer service to get a new time and was told only that it would be delivered by end of day. It requires an adult signature, so I need to be around all day since they won't tell me when it will arrive. Asked about a refund of the extra fee, didn't get an answer. Asked for a supervisor, got put on hold and left there for 15 minutes. Then she tells me contradicting info from the email I got and that now my package won't be sent out till tomorrow, even though the email said it was already out for delivery. read more

Keeps delivering to the wrong address and I am unable to retrieve the packages. If I call FedEx to have the driver redeliver to the correct address they say that I do not have authority to request the package be shipped to the CORRECT address. FedEx is a mess. read more

They lie nearly every time about attempted delivery when there was no attempted delivery. If you're a business or want your package to arrive when promised, DO NOT USE FEDEX. Called yesterday to tell them that there was no attempted delivery and they promised it would be delivered today (Sunday). Just called to see if that too was a lie and it sure was. They said it'll be delivered Monday- but the liar I spoke to yesterday originally (before telling me she got it out for delivery today) told me that it was rescheduled to be delivered Tuesday. The girl I spoke to today told me the driver didn't actually attempt a delivery at all. In fact, it didn't leave the hub. Don't bother. They're expensive and aren't reliable. read more

My package was to be delivered today, 6/10/21, and was on a truck for delivery according to tracker at 7:57am. At 12:51pm, it was then noted as a delivery exception with a new delivery Today is 9/29/21, I have been waiting for a package, again, that was suppose to have been delivered on 9/22/21. I am still waiting. I received a status update today, telling me that my package was delivered at 6:09 pm. Well, I was home and no package is here. All I get is the run around from customer service, as to where my package is at. As far as I'm concerned, the driver is either lazy or marked it delivered and stole it. I'm so glad I don't have to send packages, because if I did, I definitely would never use this service to send packages to anyone. read more

I ordered a package to be delivered 8/5/21. Fed ex shows it's been delivered I've called but FrdEx insists it's been delivered I spoke with the driver and his manager and they both say the same. I spoke with the manager of the package lockers they received film and no FedEx employee made a delivery. If you have to use FedEx make sure they hand it to you One star is more then they deserve read more

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Horrible customer service. Horrible business. Who even ships FedEx anymore? Trash company. I've had multiple items shipped with FedEx over the last month (not by my choice) and every one of them has been stuck at this location for over a week. It says it is on schedule to arrive early from across the country and then every single one is routed through this Fairfield location and ends up getting stuck here with no shipping updates or anything. What kind of business practice is this? Why do people even ship with FedEx anymore? Is it just this distribution center or is the entire company run by a bunch of chimps? read more

FedEx continues to deliver to wrong address or leaves on side of road and lies saying delivered to house this is horrific we tell all our shippers to please do not use fedex especially from Fairfield and east bay region read more

Worst shipping company ever. Makes three attempts at the same time daily while we are at work. No way to divert to a local pick up. Final delivery slip isn't at all filled out so I have no idea where it was. Phone service is horrid and even resolution department blows smoke you know where. I have never dealt with such incompetent service and this is far from the first time. Now I have to take an hour and a half out of my day, pay a bridge toll and gas so I can get my package because FedEx doesn't send the missed package to a local center. Garbage company and garbage policies. I never use them for shipping and I am unsure why any company does and when they do I usually expect the worst. If I could give negative stars I would. Fudge FedEx. read more

Terrible service. I had the same problem as everyone else. They kept saying they attempted to deliver my package but we weren't there. We were. All 4 times. Finally got tired of their bullshit and drove 25 miles and payed to cross a bridge just to pick it up. Completely ridiculous. Will never use fed ex again. read more

The package is either never show up or they're delayed to three weeks for bullshit reasons. Two times they said they do try to deliver with nobody at the house while I was sitting on my couch. They also said the address was incorrect that when I checked with them they had the correct address. The last one I got was that a security guard told them they couldn't enter I live in a house there is no security guard. This is the worst company in the world for shipping read more

FedEx never rings bell or knocks on the door. You guys can't take 2 seconds to knock on a door as you're plopping the package down? Disappeared package now since it wasn't expected to be out already. +5 points for quick delivery, -4 for always being lazy. UPS is bad about this, too, but at least the sound of their vehicles is pretty recognizable. read more

Horrible customer service ever! I bought something online to be send to my po box. So, I didn't know the sender would use Fedex service ( they don't deliver to po box). One week after the delivery day, I got a call from a guy from Fedex ground Fairfield, he didn't gave me his name and gave me a totally different tracking number. So I call back to Fedex to see if I could go there pick it up or change delivery address, this lady on the phone said the tracking number is incorrect She was completely rude, because my tracking number for some reason is not in the system and I don't have the name of the guy who called me. I know without that info they can't look up for it, but being rude while I was just trying to figure out where my package was and I didn't treat her badly. Just terrible customer service. Honestly, by choice I would not do business here. read more

I would not recommend fedex ground in Fairfield,ca it is the worst when it comes to delivering freight the first time in Jan 2021 I ordered a 65" tv it showed up late with a busted screen and recently I ordered a jack hammer from eBay it never showed up it said delivered on fedex tracking but my security cameras showed no fedex delivery person for that day or any day for that matter I called fedex they said it was delivered I tried to show them proof but they didn't want to see it and told me to call the shipper to get a refund I don't have to tell you how that went from here on out before I purchase anything I ask who the seller is shipping with and if it's fedex I move on to another distributor read more

Delivery is horrible, super horrible. Delivery driver did not even wait for 10seconds for someone to open the door and for the second attempt did not deliver my package. read more

Fed X as other stated I cringe when something is shipped Fed X. Delivery from Ohio 60# package was supposed to be delivered by 2.25.22, no updates since the package left Ohio on 2.22. I have called the 800 number 2x and lied to, said my package would arrive the next day. Another delivery earlier was also delayed. My desk is at my front window and the update said no one home, the driver never got out of his truck. I called the 800 number and the package was delivered by hand later that day. Many other delays on other packages. Also when you call the 800 number I think it goes to an India call center, very hard to understand most of the operators. My last call, I could hear someone in the background telling the operator what to say, or lie about. read more

I wish I could leave negative five stars! Is there no one reading one negative review after another complaining about the lack of caring, consideration, or even honesty? In the nineties, FedEx was the best....now I cringe when I discover something is being delivered by them because I know I will be led on an unnecessary wild goose chase. Today (3/3/22) I was working in my office facing the window to my driveway, just next to my front door. Suddenly, a FedEx text update....delivery exception Customer Not Available or Business Closed. I saw UPS come to the door with a delivery, Amazon came next. There was never a FedEx delivery attempt! No truck, no driver, no note at the door. This driver is a LIAR. Not sure why? Not one, not a few, but every single experience I have had over the last 12-14 months has had delays and exceptions, without exception! I hope I never have to deal with this company ever again! read more

Ugh i seriously hate when a company uses fedex as the shipping carrier. If i know a company uses fedex i ask if it can be delivered by ups or another company. If its not possible i don't order through that company. The drivers don't know how to read addresses, they can't seem to actually deliver a package to the correct house. Or heres a good one. We had this driver. Instead of using his head and thinking this can't be right, takes a package and drops it in a horse pasture and marks it as delivered. Insert eyeroll here. Now on to fedex delivery centers. I have had packages sit at the center for DAYS. Shipping, it should not take 10 buisness days for a package to reach me. You guys deliver 7 days a week. I am now on day 11 of waiting for something that should have been here 4 days ago. Get it together fedex. read more

PENDING PENDING PENDING. So bad. Their service sucks so bad. UPS all the way. I have been waiting for a package that shows on their truck and out for delivery for a week. I think they lost my package and don't want to tell me. They said they attempted deliver last week and my ring device doesn't show it and someone was home all day. They basically lied. Still waiting for my package. I work in the transportation field and this is not brain surgery folks. I wouldn't even give them 1 star if i didn't have too. read more

Package is already delayed by 4 days. Today tracking shows it's in Fairfield, and update is - your package is delayed for two more days! WTH how is it possible? That's a birthday gift, why you can not deliver it today?!?! It's 5 miles drive to my address!.. Update, Ok it has been just delivered, nice delivery lady, credits mostly to her read more

If I could leave ZERO STARS I would, I'm so traumatized. I waited a week to receive my very expensive shoes in the mail, I tracked my package every hour of the day & once my shoes made it to this location it disappeared into the air. Driver marked my package as left at door & nobody ever even showed. My camera footage even shows nobody from FedEx even came to my house on a Sunday at 259p & on the tracking history it said it was delivered at 459p. LIERS THE FUCKING DRIVER STOLE MY SHOES read more

Do not buy from merchants who ship FedEx. Make sure the merchant knows that FedEx is the reason for losing your business. Again, I have a purchase that I can't get because it requires a signature for release. (that is on the seller) So, I made an appointment for yesterday. They still came at a random time when I TOLD them I would not be home. Today they sent a text that a final delivery attempt had been made at 12:11 pm. Complete lie! I was near my front door at that time, there was no knock or doorbell. And I have an aluminum wheelchair ramp that cannot traversed without making enough noise for me to hear anywhere in my small house. They may have driven by my house, but no one came to my door. Three days of incompetence and flat out lies. read more

Terrible, AWFUL customer service. AWFUL. Woman would not allow me to speak docs and check in limbo for a week, I offered to pick up at distribution center but wasn't allowed to say I'd only be passing through that afternoon. Said I'd be contacted again asked if I could speak and was hung up on. very Distressing. read more

FedEx claimed I was not home on two consecutive days and therefore did not deliver my package. I was not only home both days, I was on my driveway when the driver went to a neighbor's house (first day) and spoke to the driver on the second day. He claimed that, although his computer indicated he had a package to deliver to me, it was not on his truck. In both cases, FedEx stating "package was not delivered because customer wasn't home" is a bald faced lie. read more

It says my package was delivered yesterday and i was home the entire day and no one came to my door. With so many bad reviews I wonder why fedex is still using this location. It makes absolutely no sense. read more

It would be really great if you could learn the difference between a court and a circle. Especially when my delivery instructions say please make sure you are at COURT and not circle. read more

Drivers are Liars and Thieves. Had a "signature" delivery and nothing was ever delivered, yet reported as signed for and delivered. Fedex will do nothing and just ripped me off. read more

I HATE FedEx! Every time a package is shipped to us via FedEx it does not arrive on time. We have had plants die because of delayed delivery. However, the latest takes the award. We waited all day for a delivery - we literally were sitting in the front room looking out the window at our porch. At 3:31 received a "Delivery Exception" saying no one was home so they couldn't delivery. Talk about a lie!!! There were construction trucks in front of our house for the neighbors, and obviously the driver didn't want to have to park and have to walk two houses down to delivery. Deliver was scheduled today and we were gone, but our housekeeper was here. The driver asked for her ID and then refused to leave it because she wasn't the name on the package. It was wine for pete's sake and the only requirement was an adult had to sign for it. She's a grandmother - I promise she is over 21. I have told our wine company that if they ever deliver by FedEx again we will drop the club! read more

The most frustrating & infuriating experiences waiting for ANY package that comes through this location. I do a lot of online shopping/shipping for my business & Fed Ex has gotten so bad that i will not order from any of my suppliers that ship with them. The tracking information is never accurate, just says "on a truck, out for delivery" ALL DAY, they never show up, and at end of day changes to "pending". This happens each & every day, for easily a week, usually longer! It makes me insane. When im expecting something, usually with a client waiting for an item, to be told its coming, just to have it not show up day after day, is just totally unacceptable. In addition, ive caught them lying & saying they attempted delivery but no one was available so it went back to Fairfield. Absolute lie! They said this at times when i was sitting at my shop all day, until after 8pm waiting for them! This facility seriously needs to get their act together. Couldnt be more disgusted. read more

I had a package that was supposed to be shipped to me on the 7th of January , now I track my order and I waited all the way up to 7:30p.m. well I called there customer service # I the customer service representative my tracking number and I ask will FedEx still deliver my package she said yes they have until 8 p.m. I said ok thk u, well I was watching the time so at 7:47 p.m. I called back and a guy answered the phone, once again I gave my tracking number and I ask him, Sir can you tell me if FedEx is still delivering my package, well he said no because my package got on the truck late so it will be delivered tomorrow from 9a.m to 8 p.m I said wow ok, now the first customer service representative didn't see that info. Ok so I waited now , now its still the 7th im at home highly upset, when a neighbor comes to my door with my package, now look at this ,it wasn't supposed to get delivered until tomorrow but those darn customer service people didn't even know that my package was delivered to the wrong address! I dont understand what computer they were looking at when they said its not coming until tomorrow? They mine wasn't on my package nor there job..Im so done with FedEx service read more

my car was backed into by a FedEx truck on 5-22-21, my experience with this company has been frustrating, I sent them all the info they asked for and i get know response. they don't return my emails or calls, i call the adjuster directly and it goes to voice mail not a one has called back, the driver that backed into my car took off, i had two neighbors seen it happen, i took off on my bike trying to find him, no luck. about a hour later he came back to drop off a package and my brother in law caught him trying to leave again, so i go outside and talk to the driver and he admitted hitting my car, i got pictures of the truck and damage his license and sent them to FedEx and there just ignoring me, what the driver did was hit and run, which is a Felony, i didn't call the police being a nice guy, he said he would take care of it, the company told him they would take care of it. the amount of time i have in on this is crazy. phone calls emails, its very unprofessional and disrespectful, Im in the process of making a video of my experience with FedEx and i'm going to post it on youtube, facebook and insta-gram and i've told them i'm going to do it. I hope nobody ever gets there car hit by FedEx cause nobody should ever have to go through this. read more

Same as many others on here, they claim to attempt a delivery but never even come by. Package is going to be returned to sender in Georgia tomorrow when they pull the same thing. I rearranged my whole weekend to be around when they came for delivery. In the past they've left very expensive electronics packages in the rain, done the same of claiming to attempt or even claiming to deliver a package that never came. Even had them come back with the package still on the truck after they say they delivered it. FedEx is actually the worst delivery service known to mankind, giving them 1 star is the nicest thing I can possibly do for them. I wish I could review negative stars, I wish they would reimburse for the time it cost dealing with their lies and horrible customer service. When I am on my death bed and have to think back about my life, the amount of time I've spent dealing with bs from this company will be enough bad memories to ask them to pull the plug. read more