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    Horrible customer service! Packages coming up missing, service rep repeatedly hangs up the phone mid call.

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    Ask the Community - FedEx Ground

    Review Highlights - FedEx Ground

    After weeks of filing claims and dealing with the unhelpful call center, I found the information for this facility.

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    The Packaging Company

    The Packaging Company

    (1 review)

    If you need to ship some wine, this is the only place on the Peninsula that can do it for you…read morelegally. The Packaging Co has the proper licenses to ship alcohol and they handle shipping for several small wineries. I've shipped several cases with them on two different occasions, and they are 100% reliable. Just bring your bottles and they will put them in a styrofoam wine-shipper and send it via FedEx or UPS. They charge about $60 to ship a case to NYC via FedEx Ground , which is pretty reasonable. (If you took a case to a FedEx Office and lied and told them it was grape juice, it would cost you about $50 and you would have to provide the shipper). They can also ship faster if you want. My only caveat about this place is they are primarily B2B and aren't set-up very well to deal with walk-in customers. Be sure and call before you go to make sure someone will be there when you arrive. The storefront doesn't have a sign, just a street address, and you will probably have to park on the sidewalk in-front. Their front door is locked and you have to press a doorbell to enter, or maybe even call them from your cellphone if they don't hear the doorbell. It's pretty spartan inside, but that's OK with me.

    From the owner: The Packaging Company specializes in wine packing and shipping. We ship for wineries, retail…read morestores & individuals. The Pack Co can fulfill all of your shipping needs including wine clubs, releases and everyday shipments

    Staples

    Staples

    (78 reviews)

    Staples is a great place for office supplies and it helps that it's in a convenient location, right…read moreoff the highway. The store is clean and spacious and they often have good deals on items. This was the first time I've stopped in to drop off an Amazon Return but the area is clearly marked, the staff was friendly and helpful, and I was out pretty quickly.

    UPDATE: I emailed staples corporate about my books and they apologized for the damage done to my…read morebooks. They also gave me a check for the amount my books were worth. I am very happy with how things were handled after the experience. I'm so heartbroken. I had some expensive anatomy books that I thought would be great to get a spiral bind on them. I paid for an anatomy atlas for $120 and an anatomy coloring book for $30. I took them to staples because they said they could do a spiral bind and it was very inexpensive. But I guess you get what you pay for because they totally messed up on my books. The hole punched didn't go through some of the pages, the spiral is sticking out at the ends because the hole punches didn't go through all the way, and they didn't catch some of the pages on to the spiral. Now I'm stuck with books that are semi usable. The customer service was eh. They weren't really apologetic or even tried to show that they cared that they messed up on my books. At least I got a refund but $8 is nothing compared to $150 worth of books. Beware of taking your things that you paid a lot for because this could happen to you.

    FedEx Ground - shipping_centers - Updated May 2026

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