Nice spot...they get your order done and good to go...except that there isn't much sauce in your pasta. Wish we would have checked while we were there. First time here...maybe last. read more

Fazoli's - Italian Near Me - Waco, Texas

I rate every place based on what I expect for the type of restaurant. This is a fast food Italian place, so I'm not rating it like a nice Italian restaurant. The place was not very busy so I was surprised that with a full staff, there were quite a few dirty tables. It took us a bit to find one we were comfortable eating at. Also, the first few utensils had food residue on them which indicates their dishwasher needs attention. As far as the food we both thought it was tasty and good portions. I got the chicken parmigiana, my wife got the GF pesto pasta, and we got fettuccine Alfredo to go. All of them tasted great. For $10 each we got a much better meal than we'd get at most fast food places. Next time I'll likely get it all to go to avoid the dirty tables and utensils. Unless management addresses those issues, we won't be back inside. read more

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Was in the area so we decided to stop by for a late lunch. So for the price point the portion size is quite generous, however, in terms of quality I guess you get what you pay for. The marinara tasted like it was straight out of a can and lacked seasoning, the cheese pizza was quite tough and as big as the Spaghetti and Meatballs were there were only 3 meatballs atop all that pasta. To our delight, the Fettuccine Alfredo was actually quite tasty, the Fried Mozzarella were good and the Breadsticks we received were fresh out of the oven and were sooo yummy. We ate in the restaurant which isn't the most inviting area. A suggestion for them is to look into a more sturdy set of placeware. The plastic set they provide is not sturdy enough to handle the pasta so it can make eating a little tough. read more

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Always love the food!! Way better than Olive Garden in my opinion. My go to place! Favorite dish is the baked ziti with pepperonis on top! read more

Fazoli's - the counter and menus - Italian Near Me - Waco, Texas

Went to Fazolli 's on a Sunday afternoon it was not busy. We were served right away. We ordered lasagna and chicken fettuccine and spaghetti with meatballs. It came to our table quickly and it was good and hot. I especially liked the fettuccine sauce. It was reasonably priced. read more

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3pm and floors are filthy. Food was so so. Service sucked. Very rude manager in a white shirt and breaded hair. Tried to ask a question when food was dropped on my table in front of me and was told "you will have to come to the counter"! Then she refused to except the check in offer. Fazolli's this was a second chance don't expect a 3rd. Shame it used to be so good 20years ago. Soggy bread sticks and dried up pasta. read more

Fazoli's - Italian Near Me - Waco, Texas

Always good, very consistent. Love the chicken salad. Love the pasta. Their sandwiches are good as well. read more

Ordered dinner for my family the whole meal was horrible the pasta was over cooked I got chicken Parmesan the chicken was dry the fettuccine Alfredo was clumped together read more

DISGUSTING! This is the second time I've been here and seen the grossest behavior in food service! I was waiting on a to-go order and happened to be standing with a view of the people working in the back preparing what looked like pizza dough on a big table. Some red headed dude took off his ball cap and proceeded to vigorously scratch his head right over the pizza dough. I immediately told the counter person what he was doing and told her to tell the manager. How long has this guy not had a clue what proper food handling procedures are? Calling the health department tomorrow! This is not a sanitary food establishment. The last time I saw something gross, I yelp reviewed it and the manager contacted me. This time I will not remove my review. This is unacceptable! Update: I just got a message from the manager saying this is not how they do business....apparently it is because there were unsanitary practices last time I was here and I'm sure they don't just wait until I come in, give me a break! read more

Five stars! Excellent customer service, good food at affordable prices. AND unlimited breadsticks for dine-in customers.

The food was bland. The baked ziti was just a lot of dry noodles with spaghetti sauce layer on top. The bacon chicken salad had more bread than chicken, not worth $20. read more

Food was good service was ok (but was never approached while eating in the restaurant to see if we wanted more breadsticks) but when I was leaving the bathroom had 2 live bugs(roaches!??) ugh now I'm grossed out! read more

it smelled bad in the restaurant but the food is great I love coming to fami places like this I just think they had a sewer leak or something read more

Went by last Sunday for lunch, and there was a sign on the door saying they were temporarily closed. Anyone know why?

This place is trash. Go to the one off 35. Workers are rude, food is terrible, service is slow. I foresee this location being shut down for being crap. I hope the franchise owner sees this because if that was my business, I'd fire every person in that place and start over. Unbelievable. read more

It was so bad I didn't even touched the food. The service was okay. The bathroom was horrible it was old and rangy I don't recommend

Usually, this is a great place to have Italian cuisine fast...this trip was very disappointing. Service was friendly but very slow. I ordered the sampler plate and the lasagne had such a hard bottom noodle that I could not cut through it with the knife they supplied. I informed an assocuate of the issue and nothing was done to remedy it. We departed. read more

Thank you for responding to my review and clarifying. I changed the review to four. I ate today and it went well. I think it's difficult for restaurant and customers during this unique times I appreciate you responding to my previous review read more

Foods ok but the place is dirty and the restrooms are disgusting this is not like any other location I have been it's like ghetto fazoli's

I paid $18 for two meals and two small drinks. That is way to much for the quality of the food. The pastas alfredo sauce was so watered down you could see your fork through it. They pick up dishes but just pile them by the trash and don't take them to the back to wash. Gross to look at while I'm eating, y'all need to improve on quality and sanitation. read more

Fazoli's - Italian Near Me - Waco, Texas

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Disappointed with customer service. Drink I ordered was not what I received even when claimed it just got mixed with another drink. Didn't receive any of the requested "free breadsticks" ....disappointed. read more

Fazoli's - "White peach Italian ice" tastes like lemonade, why is it blue?? - Italian Near Me - Waco, Texas

We like the amount of food for the price. The kids love it. I've gone for several years. This visit the family pack was cold. We dined in. So it wasn't the drive home. But this is the only time we weren't happy. So try it. It's usually worth it read more

Got food poisoning today. Ordered the spicy penne pasta through the drive through at about 10:45 AM. Vomited it all up a few hours later. Anybody else get sick today? read more

We waited 30 minutes for our food and when it finally came it was cold it wouldn't have been so bad if they were busy but they weren't. We saw them just standing around and messing with their phone. The flatbread was burnt black. I was so disappointed with the chicken Alfredo bc there was approx two tbsps of sauce and a few hard pieces of chicken on top. It was terrible. Don't waste ur money read more

Stopped by while waiting for a tire change next door. The food was fast, inexpensive, large portion, and good. Not the best Italian I've ever had, but I didn't expect that for $7. I will definitely come back. read more

You know...maybe my pallet has changed or the menu has gotten simpler, but I remember this place having some amazing Italian style sandwiches in addition to the slices of pizza and other Italian fare available today. The food is good, but no where near real, authentic Italian. More like Italian fast food...from a can. The interior of the place was overall clean and well maintained...but the staff seemed distracted, into themselves and their own conversations. I wasn't expecting more than that from the. I miss the old menu...nothing on the current one that will have me coming back. #nostalgia read more

I don't understand all the negative reviews. I've never had a bad experience with Fazoli's all the times I've been. This is fast food Italian, sure not Olive Garden. The food is good, affordable, with some great specials. I love their spaghetti and meatballs special on Thursday for $3.49! read more

This is a typical Fazoli's. It's fast food Italian that is priced right. Don't expect anything great, but nothing is horrible either (well I'm not much of a fan of their pizza). They're breadsticks are awesome! I typically get the twice baked ziti, or the fettucini alfredo. read more

Fazoli's - Italian Near Me - Waco, Texas

Italian food, am I right? Also, who doesn't like breadsticks? Every time I've been to this location the food has been well prepared and the service has been friendly. If you're expecting fine dinning, then a fast/casual Italian restaurant might not be for you. If you're in search of quality food at a competitive price point, and you're not looking for a dimly lit elegant experience, then Fazoli's is the spot for you. read more

Ran out of bread sticks. I had to go get the salads as they didn't bring them out before or when they brought the meal. Food was warm in a matter of minutes after we got it because it was so cold in the place. Had to finally ask if there were any bread sticks and there were. Cesar salad was just Romain lettuce, no cheese. My side salad was good. Had to go a get the cookies my husband had ordered. Not well organized. read more

My family and I are big fans of Fazoli's restaurants, but this particular restaurant was a big disappointment. For starters, the entire restaurant was filthy. 1. The tile floor was covered in a film that made the floor sticky. 2. The trash cans in the men's and women's restrooms were overflowing into the floor, the toilets were very dirty, and the floors were filthy. 3. We had to walk all the way around the restaurant to find a table that had been wiped off, and there was trash and food all over the floor. 4. The soda machine was out of ice and there were only two forks left for the entire restaurant. We had to eat our food with plastic knives and spoons. 5. The wait staff said they were behind on dishwashing so they brought our dine-in meals to us in to-go containers. 6. They ran out of bread sticks and didn't offer to cook more - we only had one each. 7. There was still Christmas music playing on February 1. Needless to say, we won't return to this restaurant. read more

Fazoli's - Dirty floor - Italian Near Me - Waco, Texas

I'd give it zero stars if possible. I purchased an $8.00 salad from here and received what seemed a pre made salad. The chicken was dry and hard to chew. The actually salad in itself was left over pieces. read more

Meh. Food was typical fast food quality, staff was friendly. Food was kinda stale and cheese tasted funky. You get what you pay for.

So decided to check this place out tonight. We got both the sampler and the spicy sampler. Sampler consisted of a tomato paste out of a can. The spicy sampler was the same sauce with tabasco sauce mixed in...gross. All in all very bland, it wasn't expensive it was just wasteful so now I'm gonna go somewhere else so that I can have dinner. read more

The food here is always excellent. They have never let me down. The staff is always friendly which makes it even better! Great desserts too! For these reasons I keep coming back! I love this place! read more

We stopped by while having a tire serviced next door. If you're expecting fine dining, this isn't the place for you. However, for a quick Italian fix, I can't complain one bit! The service was friendly, the food came out quick and everything was tasty! The portions are generous for the price and the endless (hot and fresh) breadsticks when you dine in are a nice treat. We'll definitely be back when we want something quick to eat! read more

Italian food favorites done the Fast Food way. A great way to fulfill that craving for pasta and pizza without spending loads of cash or time. The restaurants are clean and the staff are always friendly. If you are looking for fancier Italian food with cloth napkins and higher prices, there are other Italian restaurants nearby. read more

This has been a favorite place to eat in the past, but no more. When the website and the door clearly state that the place is open until 11 pm and the staff rudely tell you they are closing at 10 pm, no mre. There are plenty of other places in Waco to eat. read more

I was the only car in the drive thru and they did not appear busy. They had plenty of staff walking around. Yet, I waited over 12 mins in the drive through for a small classic order. No one even mentioned anything about the wait. What is going on here? read more

Great customer service! The staff is friendly and always welcomes their customers in. Tuesday specials are the bomb!