Just dined in there, and had a great experience, very good food and breadsticks the wait was a little long but honestly I feel like people expect ridiculously fast service and good food nowadays. Like come on I'd rather have good food than fast food. Very well done guys. read more

I went there with my family for lunch, and I've never seen a more terrible excuse for a staff team. The staff was racist, slow, and even spilled a cup of water on my lap (which I understand mistakes happen) but they left and didn't return, and we got a new server. The food was okay, but we had to wait over 40 minutes just to get 2 dishes (we had a party of 5). I will not be returning to eat at this establishment read more

Want to wait in a drive thru for 39 minutes to get warm food? Rush on down and be disappointed!

Something for everyone on the menu. Never ending breadsticks are nice and fresh. Services are great quick and the food was s great and reasonably priced. It is more of a fast food vibe but you don't have to be in a hurry. read more

FazolisWorst service ever the staff were racist and even called me the N-word The food was cold and disgusting like the service.do not come here!if u have some sympathy for black brothers and sisters. read more

Had the spaghetti & marinara with breadsticks. Had to wait longer than usual, but was worth the wait. Food was hot, fresh and had more marinara than past visits. Hoping this change is permanent for this location. Want to give a shout-out to Eden for her superior customer service. read more

Fazoli's - Drinks - Italian Near Me - Shawnee, Kansas

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Amazing service Employees were very kind and helpful Amazing pizza Very quiet Came in 5 minutes read more

My boyfriend and I came in for lunch, hungry and sweating from the heat. As we were ordering at the counter, the blonde girl behind it kept glancing up at us, then went to get another employee with blue hair, saying, "Look at this," while pointing in our direction. The blue haired girl then loudly said, "What are we doing wrong?" implying they couldn't understand why we could have a partner and they couldn't. Maybe it's because they openly gossip and judge people for no reason. I came for food, not to be judged just for walking into a restaurant with my partner. read more

The pictures on Yelp helped us to choose Fazoli's. After seeing absolutely nobody at the Fazoli's in South Overland Park, on a Friday night and it looking closed, I called the telephone number only to have it answered by the manager at the Shawnee location name Jennifer.She did not understand why nobody was at that location at said they were busy. Because of the pictures of the food looking good, we drove to the Shawnee location. Jennifer told me that she called the district manager because of not understanding what was with the other location. Six people in our group (3 of us were brothers) ate delicious food, and the manager Jennifer brought food to us, server Haley made sure everything was good, and everyone in the store there appreciation that we chose to dine with them. We mentioned that we originally from Overland Park, and came into town to celebrate my Aunt's birthday. Haley heard us mention birthday, and even though our Aunt was not with us, gave one of my brothers a large birthday cookie. The food is not spectacular, but good and we felt so welcomed as if we were regulars!! The breadsticks were super fresh and hot! The restaurant overall was cleaner than many. Good food, value, and great people will make a positive difference everytime! We will be back in the future! Thank you so very much! read more

Went thru the drive thru recently. Service was faster than it has been in the past. Food is exactly what to expect for fast food Italian. Breadsticks great as usual. I always get the fettuccini Alfredo. I order with extra sauce because sometimes it can be too watery or just not have enough pasta. Very delicious! read more

My wife and I brought three of our grandkids here for dinner (dine-in) last night and our order total including tip was $60.26. The timestamp on the receipt was 7:08 PM. We could see they were busy, so we expected to wait a bit. However, as our wait time approached thirty minutes, we could not ask these hungry kids to wait any longer. The manager did not challenge our request to cancel our order and the timestamp on that transaction was 7:41. When she mentioned only having two hands, I wanted to suggest if she would use them to manage her staff more effectively, she wouldn't be in the kitchen doing the work herself as they were in dire need of direction. However, out of pity I chose not to say anything except to thank her, as she was already stressed enough as it was. I can't imagine how many times I've driven by this store on Quivira Road over the past 25 years but last night's visit was my first and I must now add only visit. read more

Good value, especially lunch! Kids eat 1.99 on Tuesday and Wednesday has senior specials plus $7.99 lunch every week day. Fast service! Great staff! read more

Quick service. They have definitely tried to grow margins because their Alfredo sauce is watered down now. Value for dollar is pretty bad for what you're given but the bread sticks kinda make up for it. read more

Food is good. Service is good. But people sleeping in the restaurant and people bring in their small dogs and let them eat off the tables. The Health Dept. needs to shut them down. read more

Ryan best food my pasta was hot and redy water cup small but good breadsticks 10/10 pasta no sauce so good if you don't like it here thats Agna lasagna read more

Went to fazolis today and a couple had a dog on there table and they were feeding him on the table top and the dog relieved himself on the table the manager said she could not do anything about it but she could as Johnson county health Dept said it's is against the law to have the dog on the table and they are going to go to the restaurant and take care of the problem . How do they sanitize the table or will they we will not return.what kind of sick person feeds there dog on a restaurant table.the fazolis is on quivera and Shawnee mission parkway read more

Asked for the fresh cheese when my order was brought out. I was told it was already put up for the night. Um, you are open for 2 more hours. No customer service. read more

Fazoli's - Italian Near Me - Shawnee, Kansas

This location is one of the best I've known, always a pleasant experience. Such nice employees and price worthy food 100% of the time! Love this location and the environment, it's happy and seemingly clean! 10/10 for me! read more

Fazoli's - The clean area of Fazoli's - Italian Near Me - Shawnee, Kansas

Come on Fazoli's, are you that annoyed with me for ordering a water that you have to give me this tiny little water glass out of spite? Do you really believe that it's gonna motivate me to buy a full sized soda next time I visit? Let me tell you, there won't be a next time because you had to be petty about a stupid glass of water. read more

Fazoli's - Italian Near Me - Shawnee, Kansas

My dine-in lunch experience was much better than this location's rating would predict. The $5 lunch (which included two half entrees, unlimited bread sticks, and a drink) was a very good value. I chose the chicken fettuccine alfredo premium entree ($1 adder), and a house salad. My salad was ready at the counter immediately, and my hot entree was brought to my table in nine minutes. The salad was fresh and tasty, and the chicken fettuccine alfredo was surprisingly good, with delicious chunks of seasoned meat, and a creamy sauce. The service was very good, with free, warm, scrumptious, bread sticks flowing, and a manager stopping by to make sure everything was okay. The dining area was also clean and spacious. Very nice, especially for the price. This location has a drive-thru and a patio. read more

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This is possibly my first 1 star review ever and they earned it! So after we fought off the urge to leave as soon as we entered. The poor teenager at the front counter who had been yelled at by Cheryl the "manager" for taking too many orders "those people are going to have to wait until I get caught up!" So those people were in front of us and they left begging us to do the same. However, we hadn't been to fazolis in a long time and the kids were looking forward to the breadsticks. After 15 mins we had the privilege of them taking our order and money. Fast forward 25 mins we got our food. Surprise it was to go! Funny we said for here and we picked out out very own table it was actually one of the 3 that were clean in the whole place. So as we unpack our dine in picnic. I could tell this was not going to be good. I took pics of our feast. I did go get breadsticks while we waited. I believe Brenda was the only employee that seemed to care. She apologized to everyone individually as she brought out extra bread or food and each time she returned to the counter you could hear Cheryl say something unprofessional to her. My suggestion is if you're reading this before you go... and upon entering if they are upset with each other and there are 4 tables of people inside and two cars in drive thru probably skip it they are over worked and you'll pay for it... read more

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Horrible food server didn't get my RightHorrible food server, didn't get my order rightRefused to replace it, left me in a plightNo one at the restaurant, no one to hear my pleaA disappointing dining experience, not the way it should be read more

This is fast food Italian, and anyone expecting some grand experience is going to be obviously disappointed. That being said, for the price and speed, the food is great. Their breadsticks especially are amazing. All of their food doesn't exactly look like much, but across the board it's delicious for the price. Again, if you want high quality home style Italian, this is not the place; it's a fast food joint! But if you just want some quick noodles and sauce with carb-sticks? Hell yeah, Fizoli's! read more

Manager Jenny is working tonight, she is a super friendly and caring, you would like her has your boss, I came in for points and was hoping she was here, discovered a patio to take my dog too, this way she can have her chicken and water plus enjoy the outdoors too, wish more places have patio to bring your dogs too, some people like this place and some don't it's up to you, posted pix of lady on the yelp page eating on the patio, if this place is so bad than it would be close and I have been there several times with the place busy,it's on the corner of Shawnee mission park next to Wells Fargo read more

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Customer Service was excellent, Mike was extremely polite & helpful. Food was hot & delicious. We will definitely return. Thanks again Mike for your assistance in getting us to our table & making sure we had everything we needed. read more

The fresh backed bread sticks are amazing. The fast food Italian makes it a bonus. I love the ravioli.

We always enjoy our meals at this Fazoli's. The food is good and the staff always work hard to make it a pleasant experience. Mikel waited on us today and did a great job. read more

A manager nightmare. My family and I made a special trip to eat at Fazoli's today. As we entered we knew right away this might not be a great experience. The tension was high. The staff in the kitchen were yelling out to the customers already waiting in line to place their order. An older employee/manager rudely yelled "We've got to get caught up on orders, you'll just have to wait". I looked around to see maybe five tables filled and wondered just how they could be so behind and unable to take new orders. It was a Sunday at noon. We waited patiently as other customers left the line to leave the restaurant due to the wait. Finally 10-15mins later we placed our order and went to sit down. Several tables were dirty and there were no silverware available. During this time the same employee/manager brought out another tables food stating angrily "this is what you ordered right? Sorry for the wait, another staff member did not show up so I HAD to come in today" and she stomped off. Trust me I understand that frustration, but yelling and complaining to customers is not cool. After another 15 minutes another staff member brought out a To-Go order stating it was ours... uhh no, we've been waiting now for 30+ mins for "fast food" dine in and now you bring out our lunch in a plastic bag. Going from now bad to worse the food was definitely not a typical Fazoli's. The chicken in the fettuccini Alfredo was so rubbery and basically uneddible. The pizza was gross. Down in history as our worst Fazoli experience. read more

DO NOT order online from here. I ordered ravioli with marinara and cheesecake along with other food. I picked up my food and looked through the bag. On the receipt they had crossed out cheesecake and wrote in terrible hand writing "out of cheesecake" and also crossed out ravioli. I assumed they would give me a refund for both items which was not the case. They gave me ravioli with meat sauce (I'm a vegetarian) and did not refund cheesecake. When I called the store they said could not refund me because I ordered online and fought me to speak to the manager. I tried explaining to the manager and she responded with I'll refund it and hung up on me. I never received my refund and paid for food that was not given to me. I am very unsatisfied. read more

I love their baked items! Either the Spaghetti or the Ziti. The Ravioli is awesome too. They also have a good variety of salads, so try one. They have combo meals where you can pick a pasta and have get a salad and a drink for a better price. Plus you are eating on real plates with real silverware. Also when you eat in the breadsticks are all you can eat and the drinks are free refills!! The prices are MUCH BETTER than Macaroni Grill or Olive Garden! read more

Guess I should have read their reviews before ordering. Went online to order a family assortment for lunch yesterday. Wife went and picked it up. When she arrived they still hadn't opened the doors (after 12 noon) had to wait and still hadn't made the food I ordered an hour earlier. Wife brought home the bag of food they provided her assigned to my name. The entire order was wrong, not one thing we ordered. Obviously they mixed up our order with someone else's. We got the short end as I ordered for 4 people and we got a meal for 1. I called the store several times and the phone rings until it disconnects the call. I'd fire the staff and start over. Never again. I suggest, run away! read more

I wish I could offer a better review, but it simply can't be justified. There's no reason a place serving PASTA should be so slow. When you eat in, they try to appease with free warm breadsticks...but if, God forbid, you place a carry-out order at the counter, plan to spend a minimum of 20 minutes standing around. They are disorganized, inefficient, and the whole place is seemingly brought to its knees by a family-sized meal. Drive thru service seems marginally quicker, but sometimes they just block it off, presumably because they don't have enough staff to run it. It's impossible to know when drive thru will be closed without going there, and if it is, your choices are a wasted trip or a LONG wait inside. It's just ridiculous to spend twice as much time waiting as it would take you to boil water and cook noodles at home. read more

Not the best place to get Italian food on the go. I really don't like this place anyway but will occasionally stop if I'm with someone. I just happened to have a free gift card so I got the chicken carbonara. I'm not sure where they put the Alfredo sauce, the noodles are fairly dry, there are very little vegetables on it and peek a boo chicken! (Meaning a piece of chicken will pop up every once in a while). Even the breadsticks were a bit hard. I was really disappointed tonight. I'll never return to this store again. Oh, I also ordered a sweet tea that tasted like a regular unsweetened tea. My daughter put sugar in hers once we got home. read more

Fazoli's - Italian Near Me - Shawnee, Kansas

I tried to call in an order, phone rang forever. Someone answered and I asked could I place a phone order. Person on the phone kept saying he could t hear me. Told me to hold while he fiddled with what he said was the volume. Eventually said, he couldn't take a phone order because they were too busy. Told me to place the order online. At this time I was 12 mins away from restaurant. I placed the order online. Spaghetti and meatballs. That's it. Showed up and the place was practically empty. Not busy at all. One family in the back, a single customer to the west raise of the store and a couple that the manager who was too busy to take a phone order was chatting up. They looked like a captive audience. I stood at the front of the store for about five minutes. He looked up from his conversation with the couple he was talking to, twice, but never greeted or acknowledged my presence. Finally, a worker from the back yelled, more for the managers benefit, than mine, "Well be right with you!" Manager finally breaks from his enthralling convo, comes to the front and asked how could he help. I said I had a pickup, he didn't hear me, probably why he couldn't hear on the phone, and asked how could he help again. I repeated, and he said "You orders ready, I just need to bag it up. He was bagging breadsticks and they fell on the dirty counter and he still put them in the bag.(gross.) I asked for other ones, he obliged. My problem is that if they touched the filthy counter, you shouldn't have to ask for replacements. Manager seemed more concerned with having his ego stroked by customers than actually helping or taking orders. It wasn't busy, he could've taken the order over the phone and he needs a refresher in food handling. Unless of course that's just the way Fazoli's does things, then he's doing it all right. read more

great food, fast service, and donnie was very nice and took the time to make sure my order was right

The service is HORRIBLE today. Started off with the cashier woman having a bad attitude to the woman bringing out our orders. I ordered 2 fettuccine alfredo with broccoli(regular entree) & 2 fettuccine alfredo kids meal. The woman was adamant that I had ordered 3 kids meal & 1 entree. It's sad that I had to show her my receipt as proof. As if 2 adults & 2 kids weren't a valid proof. This is an hour after rush hour lunch time. There should be no reason for any of this. Going to boycott Fazoli's for awhile. read more

Fazoli's - We couldn't enjoy our lunch. Left unfinished & didn't bother to ask for a to go box. - Italian Near Me - Shawnee, Kansas

So here's the drive thru experience that will make it so I never go back here again. We pulled in and sat behind two cars. Shortly after another came in behind us, so we couldn't just leave. I wondered why it was taking so long and 20 minutes later as we finally pulled up to the order spot we came to realize why. We sat there for 15 minutes before they took our order!!! Why so long before we were even greeted? It was because they didn't acknowledge us until the car in front of us was given their food and they left. The first thing I asked was why they wouldn't acknowledge us, and the answer I got was "look, I don't have time for this, just order your food." My response was equally discourteous and well deserved. We left and went to Arby's down the street, and were headed home 5 minutes after ordering. read more

This Fazoli's is the absolute WORST! I waited in the drive thru for over 25 minutes with only two cars ahead of me. This is the third time I have had an experience like that at the same location. Something has to be done with their SLOW service. Beware! You will wait 20+ minutes for them to take your order and get your food. read more

The food here is great. But wow. The drive thru is literally so slow. And you get stuck in it so you can't just leave. I had a crying baby and it was just a mess. I love the food and the breadsticks are to die for. So I would recommend if you were going to be going in. But 25 minutes in the drive thru (10 of it while at the window after I paid) is absolutely ridiculous. All I ordered were 2 salads and chicken Alfredo. The lady didn't even apologize or mention the wait. They gave us extra breadsticks though. So that was definitely a plus. read more

I hadn't been here in years, so I stopped in for lunch. I guess I should have went indoors instead of the drive-thru because I wound up waiting 30 minutes in the line to get my food, only to find that they forgot my salad and I had to go back and get it. I ordered the chicken penne..although it was hot, it tasted very bland. The garlic bread was doughy and underbaked. The food doesn't justify the price...it think they need to brush up on their cooking and hire more people to effectively work the drive-thru. read more

Fazoli's - The chicken penne - Italian Near Me - Shawnee, Kansas

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