This is a small store that carries an array of natural foods for dogs and cats, treats,…read moreaccessories, toys, and grooming supplies. Prices are about average for the area. They have better quality pet food than you can get at the big box stores, though they don't carry the grain-in kibble brand I've been feeding for the past few years. I supplement with fresh meat and vegetables and yes, my dog is pampered, but I wasn't ready to switch base kibble brands, and I only saw grain-free options on the shelf. The lone employee was basically polite but not too helpful. I found some treats and shampoo for my dog, but otherwise had to go elsewhere.

I've always chosen to support smaller companies. Even though J co natural pet charges more for the…read moresame products than petsmart. I still would shop there to support a smaller company. Not after today. I brought 1 out of my many dogs in to pick up some training treats. He is only 6 months old. The clerk working approached very quickly/closely to me and my dog. and caught my dog off guard and he nervous peed slightly. The Clerk asked if I wanted to take him outside. So I did to the grass to finish his accident. I returned to pay for the treats and leave. However the clerk yelled at me and my dog not to come back into the store and to leave the dog outside. I calmly informed him I will never be going back to this store again. My puppy had a nervous accident. And it is way too hot outside to leave a pet outside. Especially a black puppy. The clerk furthered the bad experience for my dog and for myself. We both deserved to be treated kindly and with respect.

I was so disappointed. I have lived outside of NYC, SF, and except for one experience going into…read morethe Benefit store in Mill Valley when I had a mild case of poison oak on my face, never before have I felt so judged the minute I walked into a store. I really try to be friendly wherever I go, have had Nurse Practitioners tell me how happy they are whenever they see me on their schedule for the day, but this was like walking into a brick wall. The gentleman behind the counter was capable of smiling, he did so with someone who was obviously a regular who came in after me, but it felt like I was beneath him to interact with. You know, when you work for an establishment, you are an ambassador for that establishment. If you want the business to grow, being nice just may create more regulars.

Will definitely stop in every time we're in Eugene. Daisy had the best time sniffing around, being…read moregreeted as soon as she walked in, and picking treats to take home. Our plan was to purchase some treats but we left with much more and didn't feel we over spent. The staff immediately welcomed us and introduced themselves to Daisy -- offering her a treat. The store was clean and felt open, plenty of space to move around and let Daisy explore. We certainly appreciated the visit and will return.

First off the parking lot only has one handicapped space, not very ADA friendly. Had to park at the…read moreend of the lot and walk up to the store. Thank goodness I'm not in a wheelchair, but for those that are, be aware of that. When we got in the store, we noticed it is very disorganized and was cluttered. It also didn't have a very pleasant odor. We went in specifically looking for clothes and bows for my dog, but sadly they had a very small section and everything was disorganized, no bows either(which was fine). I only ended up getting a nylabone and flea meds for my cat. When we got up to the register line, there was only one cashier for a line of about 10 people, he didn't call for an extra clerk. Maybe he couldn't, but the store had several other employees doing random stuff, or just walking around. The cashier was very nice though and didn't seem stressed or overwhelmed. The only reason I gave the store 2 stars is because of the cashier and his professional composure. He greeted us when we got to the register and said have a nice day upon leaving the store. Unfortunately I do not recommend this store as it's very disorganized, cluttered and the lack of another clerk to help with the long line.

All animals in store are neglected. All birds have roughed feathers, are puffed up, and depressed…read more Came to this location around noon to get dog food listed as in stock online, asked an associate and was told it was out of stock. I went back later in the day around 8pm to get an alternate dog food, and decided to look at the birds again. Both larger birds were in the same exact position, food and water untouched. So if you want to support animal cruelty, head on down to your local PetCo and buy a neglected, sickly, depressed bird for the low price of $799.99. Fish tanks full of dead floating fish too if interested. You will also not find "in stock" items, but that seems less important than caring for your "products".

The groomers are unable to handle the dogs well. They try to do too many things at once and end up…read moredoing nothing well.

I stopped in here today to burn some time and it was alright. I had been before when I got a new…read morecat and found what I needed, but today I was looking for a cat harness that was safe and all I found were basic harnesses, no vest harnesses. I checked the dog section just in case but they only had large ones, no extra smalls. I ended up just getting some individual packs of wet food so I can try some new flavors with my picky eater cat. Before I left I had to go to the bathroom, which is in the back of the store on the right side. It didn't look like it had been cleaned in a while. It got the job done but I didn't feel super sanitary while I was in there. The rest of the store was about the same level of cleanliness - it could use a good sweeping and mopping. The people working there are nice and friendly. The cashier I had was brand new, it was her first day so she made a couple mistakes but she was super sweet and apologetic. The store is part of a shopping center so there's a huge parking lot with plenty of open spots to choose from. There's a light to get in and out so it's super easy to access too. Overall this PetSmart is just fine. It'll do in a pinch (depending on what you need) but next time I would rather go to a small business instead.

The store is conveniently located and the operating hours are good. They have a good selection of…read moreeverything a pet needs.

I got called back to work and needed to get everything in order for my pet sitter on very short…read morenotice. I was not only able to get cat food and litter, the vet on duty worked me in to get their vaccines that day. I appreciate their efforts to help me get in and out with such short notice! And, the vet and staff were so kind and gentle with my cats!

Great local pet shop with friendly and knowledgeable staff that care about the treatment of their…read moreanimals. If you're reading reviews saying that they're unfriendly, keep in mind that these guys aren't afraid to call people out if they're unprepared or uneducated in pet ownership. Every employee is willing to help do exotic pet projects right; from reptiles to aquariums to amphibians to arthropods, bioactive setups and more.

Store is clean but the staff (except one very tall guy in glasses thank you for being kind ) is…read moreunwelcoming and less than helpful. The young woman was especially unwelcoming. she was curt and condescending. Ive never been to this store so I was already nervous and her behavior just made it worse. she made me want to leave. no hospitality to the point the one nice worker was over compensating when he came back out to the front. It's that kind of treatment that makes people shop online. the store is fine, they have decent selection but if they're losing money its because they're hospitality is horrendous. the store is close to where i live and its locally owned (another reason i went there) but I'll be going elsewhere for my pets needs.

I go here often due to convenience & I love supporting local biz. There's some of thr coolest…read morefolks in Eug workin & can help with most questions. The selection is solid too & has a great raw frozen area !

This neighborhood pet food/supplies store is in the Friendly neighborhood near Friendly Market and…read moreFriendly Garden, and has Drumrongthai food cart in its parking lot. They are not a big store but they have a lot of good quality items for cats and dogs, including leashes and harnesses, supplements, treats, litter, litterboxes, and foods: dry, canned, raw and freeze dried raw. They are kind and knowledgeable, have a frequent buyer punch card system in their computer, and a generous return policy.

Edit: Lisa R, if you had any serious interest in addressing these issues, you'd do more than simply…read moretroll reviews with boilerplate about an email address I'm 99% positive will result in no change. Absolutely pathetic management. It's pretty obvious that vets don't want to work for these guys. They don't keep hours, return calls - anything basic is beyond them. The office staff are sadly deficient flunkies. Unfortunately Banfield is simply not an option in Eugene.

My dog was given an xray for congestive heart failure. He was not prescribed medication until Xray…read morewas reviewed by a radiologist. The vet is not in the office so I can't get the results for days. Unacceptable