This local fish store is a true little gem. The owner is very knowledgeable in the hobby and his…read moreanimals and plants show a reflection of his calming but vibrant personality.

You will not find a place that has a more impressive selection of fresh water stock than this…read morestore! I've never seen this many different tetras in one spot EVER! Every time we stop by, I always see something I've never seen before. I respect that the owner has strong opinions about fish care and ownership and isn't afraid to share them, even if that means losing or delaying a sale. He really cares about every little life of the fish he's selling and the hobby needs more people like this! Super knowledgeable guy, I take his advice very seriously. Also can tell a lot about a place by how the bettas look and are cared for. Happy to say the bettas I've seen look nice and always have had access to a bubbler and an actual small glass tank so that's a plus too! This is going to be the place that will have something rare and exciting in stock so prepare to be surprised :) I believe the owner said new stock comes in on Wednesdays so do with that info what you will!

They killed our $500 mature female breeding tarantula. Who was special for breeding because she was…read moreextra docile. And customers wanted her babies. THEIR ONLY POSITIVES: 1 extra star just for Jordanna. We will admit their animal care products and prices are decent, and there's a selection. Jordanna is an honest employee and well learned. But I do not recommend this place for anything after the way they let their own animals and other animals die. They had a store parrot who they let die. That shoulda been a sign to us. WHAT HAPPENED: My son and I boarded our tarantulas with hometown pets while we are moving. It was 2 weeks. He paid $40 a week every week. He gave explicit instructions that 3 of them are Goliath tarantulas who need water every single day. "She needs her plastic water dish filled every day or she will die in 48 hours." Their hired employees said they absolutely knew about Goliath tarantulas. I believe they do. But the owner, Jim, he *NEPOTISM HIRES HIS OWN FAMILY TO DO WORK WITHOUT RELEVANT KNOWLEDGE OR DILIGENCE*!!! And more than once I've encountered that the wife & son don't learn about the animals and literally 'do not read.' Can't answer my questions. My son noticed they did not observe the instructions on the cage or the hazard warnings made visible for the employees safety if they simply WERE uninformed. I can see them in the video. They are not wearing gloves or being cautious. "No bare hands. Danger hairs." Is written all over the cage. Jordanna spoke to my son and knew exactly what he was talking about. She knew about Goliaths and said she would make sure everyone else knew. But when the wife spoke to my son I couldn't tell what she was asking, but she seemed totally oblivious. And when he came to pay the second week he found her dead because they didn't water the goliath tarantula for 4 days. We had to retrieve the tarantulas from hometown pets and try keeping them safe in a van instead. THEIR HISTORY AND OPINION OF GENERAL BEHAVIOR: This place literally bought up every non-corporate pet store in Eugene/Springfield. They shut down and sold off anyone they didn't convert into a chain store. They have complete monopoly on pet stores that aren't either PetCo or Petsmart. There used to be at least 3 different stores in town between Pet Time, Zany Zoo, and Bobcat Pets. Now there's only hometown pets. And they're halfways incompetent and the owner is manipulative. He has a hell of a poker face and puts on a businessman act like a pro. But zero sympathy was given when our tarantula was killed. My son said they tried to humiliate him for "screaming and crying in the back room." The owner Jim is basically Buck Strickland from "King of the Hill." Jordanna is Hank Hill who actually runs the place and makes things look confident & professional. You can trust what Jordanna and Jayden say. You can trust the store products. Their prices are good. Their terrariums are their best product. bread and butter. But never trust them with the safety of something you love. You'll set yourself up for absolute heart-break. My son is not doing ok. I'm still upset too. Or maybe just go to Walmart or Petsmart since there's a stupid monopoly on privately owned pet stores.

The dog grooming shop was wonderful for our rescue dog. Holly the groomer was very kind to Ethel…read morewho was very scared. She looked adorable after her trim and bath. They didn't use perfume on her which made us happy too. Reasonably priced and a great job! Thank you.

ABSOLUTE JOKE!!!! Paid for a Bing cherry Tree online. Drove…read more20 miles to pick it up. When I got there, they said they had no more in stock. But they would be happy to give me a rain ear instead and I said "that's not what I purchased" they did however, have some that were potted, but I would have to pay double for $59.99 . But at the same time, it would take several days to get my refund back that I already paid. I ended up speaking to the manager. She was extremely rude was completely non-empathetic that I just drove 20 miles on my Sunday morning.... The correct customer service here would have been to give me the Bing Cherry tree they had in the pot. I do ALOTof business at this store... THAT STOPS TODAY!I WILL NEVER PURCHASE ANOTHER PRODUCT FROM ANY WILCO STORE! F+ on customer service

Great selection of quality pet supplies and nourishment…read more Super friendly staff!! I was so happy they offered punch cards on my dog food and yak cheese. Last place I went to I had to ask every time. I came a little towards closing so hopefully will be able to mosey around a little more next time. I am glad this store is here! Prices are about what you'd expect from premium items.

I love the service here everyone is willing to help! And anything you need they have and if for…read moresome reason they don't they will get it.

Petco is fine, but the grooming department sucks! They are disorganized, canceling appointments…read morewithout telling us. 3 times we have brought our dog in to be groomed and they "don't have him on the books"....wtf! We scheduled today's appointment in February, but apparently they didn't put him on the books...tired of this runaround from the groomers. I hate posting these type of reviews, but, when they cost me money in gas to get here just to screw me, I get upset... I'm not sure why they treat customers like this, but, we just made an appointment with Petsmart and they are happy too see him. Guess this place lost a customer....

First off the parking lot only has one handicapped space, not very ADA friendly. Had to park at the…read moreend of the lot and walk up to the store. Thank goodness I'm not in a wheelchair, but for those that are, be aware of that. When we got in the store, we noticed it is very disorganized and was cluttered. It also didn't have a very pleasant odor. We went in specifically looking for clothes and bows for my dog, but sadly they had a very small section and everything was disorganized, no bows either(which was fine). I only ended up getting a nylabone and flea meds for my cat. When we got up to the register line, there was only one cashier for a line of about 10 people, he didn't call for an extra clerk. Maybe he couldn't, but the store had several other employees doing random stuff, or just walking around. The cashier was very nice though and didn't seem stressed or overwhelmed. The only reason I gave the store 2 stars is because of the cashier and his professional composure. He greeted us when we got to the register and said have a nice day upon leaving the store. Unfortunately I do not recommend this store as it's very disorganized, cluttered and the lack of another clerk to help with the long line.

Brian and Justin came out regarding a leak the waterfall feature of my pond. They were right on…read moretime, efficient, and professional. They found the leak in a short time and fixed it right then I can completely recommend them and I'll be calling them in the future for any pond needs

Rainbow Pond Fish has been great. Very responsive. Came out to give an estimate. Reasonably priced…read moreand great service. Very professional and did a great job. I would not hesitate to recommend them.

Hi hoomans, Miss Boo here ‍…read more I must report... I had the bestest experience at All American Pet. From the moment my royal paws entered, I was treated like the QUEEN I am The sweet human who helped pick out my dog food? Absolute angel. She gave me soooo many pets (10/10 technique, no notes), tasty treats (I accepted them graciously), and she really knew her stuff. My hooman was asking all sorts of questions, and she had answers for everything--very impressive for a non-dog. I left with a full belly, a wagging tail, and a strong desire to go back immediately. Honestly, if I had thumbs, I'd give more than 5 stars. Would recommend. Will return. Might demand it. - Miss B

Was told Kodies appointment would be about 2 to 3 hours. At 2 hours I sat in my car waiting for a…read morecall, close to 3 hours I called. He was ready. Went in, the gal said she for got to call, she was helping other customers, he was ready 1/2 hour before. I use to go there years ago, decided to go back. They charged me $75 for a 16 # dog in good shape. Can't figure out why Sarah shaved above his nose. Would NOT recommend ALL AMERICAN PET.

Our Lily loved being groomed. They did an excellent job and the cost was reasonable. We highly…read morerecommend them!

Enjoy how my Silky looks when she is done and she is happy when I pick her up- not stressedread more

I was so disappointed. I have lived outside of NYC, SF, and except for one experience going into…read morethe Benefit store in Mill Valley when I had a mild case of poison oak on my face, never before have I felt so judged the minute I walked into a store. I really try to be friendly wherever I go, have had Nurse Practitioners tell me how happy they are whenever they see me on their schedule for the day, but this was like walking into a brick wall. The gentleman behind the counter was capable of smiling, he did so with someone who was obviously a regular who came in after me, but it felt like I was beneath him to interact with. You know, when you work for an establishment, you are an ambassador for that establishment. If you want the business to grow, being nice just may create more regulars.

Will definitely stop in every time we're in Eugene. Daisy had the best time sniffing around, being…read moregreeted as soon as she walked in, and picking treats to take home. Our plan was to purchase some treats but we left with much more and didn't feel we over spent. The staff immediately welcomed us and introduced themselves to Daisy -- offering her a treat. The store was clean and felt open, plenty of space to move around and let Daisy explore. We certainly appreciated the visit and will return.