After reading all of the reviews and doing my research on vets in the area, Willakenzie far…read moreexceeded my expectations. The care felt genuine and my dog was made to feel like he was the only one in the room. His needs were put first. The upsells were what I expected and never felt that unneeded services, shots, meds, etc were pushed on us or him.

Willakenzie Animal Clinic goes above and beyond when it comes to providing excellent care for my…read morepets. The entire staff is compassionate and knowledgeable from the front desk folks, the techs to the amazing vets. I have a very anxious dog who feels very comfortable around the entire staff and my cat, Sunny, absolutely loves the tech, Joanne. Landy trained me on how to administer fluids to my elderly cat who was in kidney failure. Dr. Brandt has provided excellent care for my cat, Sunny. Dr. Karris has helped me manage Daisy's anxiety and weight. I highly recommend Willakenzie Animal Clinic. They are the best!

This clinic is amazing! Excellent care from all of the staff. I have 3 cats and 2 dogs who are all…read morepatients at Q St.

This review is for the receptionist Megan! This wonderful soul was so compassionate and kind. She…read moretook time to answer our questions and calm our nerves. She was beyond patient with all of our many questions. We have a sweet little senior dog with an enlarged heart. He was having difficulty breathing and needed an immediate antibiotic. Magen quickly had the vet call us in a prescription to hold us over until we could get back in to the clinic. Honestly, give this woman a raise. She is an asset to the clinic. Her soothing demeanor saved us from unnecessary panic. There are people who are angels that need to be acknowledged. Thank you Megan from the bottom of our hearts.

We had a 15+ year old hospice cat that we took in from the streets last year. He was FIV+ and…read moreweighed 5lbs at the time. We got him up to 10lbs and he was thriving. He took a turn for the worst the past couple weeks, not eating or pooping, bobbing his head, peeing outside the box, and today he started bleeding from his mouth. He was in end-stage FIV and the vet here suspected he had a mass in his mouth that had ruptured. Today is a Sunday so our normal vet in Eugene was closed. This was the highest-rated emergency vet on Google so we went here, knowing we would be saying goodbye to our little man. When we arrived we went through the check-in process, then we waited for the triage nurse to come out to talk to us. They gathered our information and then took our boy back to be looked at by the doctor. We were brought back to a private and quiet room that had been set up to say goodbye. We waited a little bit before someone came in to go over everything with us, saying that the vet had looked at him and agreed that it was time. They brought him back in to us and gave us a nice soft blanket to wrap him with. Once we went through all of the info they left us alone, giving us a doorbell button to press when we were ready for the doctor to come back. We took our time saying goodbye. We took him out and wrapped him in the blanket and help him. It was the only love he knew - he was abused in the past and we were the only ones who ever cared for him. He was terrified of people but in his final moments he was loved, cared for, and caressed. When we were ready we called the vet in and she did the deed. She was very gentle and kind with him and she treated him with respect before, during, and after he was gone. We said goodbye and left when it was done. These people were incredibly kind and compassionate during an incredibly difficult moment. They gave us all the time we needed to say goodbye. They let our bub die with dignity and did not rush us or push us at any point. They will be our only trusted emergency vet any time our other pets need care when our usual vet is closed.

Our dog of 14 years unfortunately started seizing uncontrollably Dec. 30, 2025. It was a very…read moretraumatic morning for us. Due to moving here a few months ago, not having an established vet, AND it being a holiday week, we couldn't get into any vets nearby. While calling vets, our dog's seizing became continuous, and we quickly realized this wasn't something she could come back from. She's had a heart condition and has shown signs of mental and physical decline for years. We ultimately brought her into the hospital to say goodbye (we were a mess) and I can't thank this team enough for their quick response, compassion, and understanding. I've never had to put a dog down before. I always imagined we'd do it at home and have more time, but they made the experience the best it could be. A few days ago, I received a card in the mail. Handwritten notes from the staff. Some messages mentioning details about her. They were listening and cared. Also sent paw prints and nose prints. It was something I wasn't expecting but it meant the WORLD. I've had an extremely tough time losing my Nella. She was a part of me and our family for so long. Thank you, all. We are forever grateful for the experience we had.

I think we've been to a bout every vet in town and switched from Pleasant Hill Animal Hospital to…read moreWest Eugene when they closed. I've had excellent experiences in my multiple interactions with this vet, especially the new vet whose name I'm unfortunately forgetting. They've been kind, knowledgeable, accommodating and on top of the administrative side! Very happy to find this vet!

As first-time and one time breeding we are trying to do things responsibly, we relied on your…read moreteam's guidance and provided the breeding dates upfront so appointments could be scheduled appropriately to confirm pregnancy while minimizing unnecessary stress on our dog. Despite this, we were brought her in multiple times before it was possible to confirm the pregnancy, even though the timing concerns should have been apparent based on the dates we provided. The appointments were scheduled by the office, and we rearranged work and brought her in trusting that the timing had been properly reviewed. Beyond the financial aspect, the repeated trips and handling created unnecessary stress for both our family and our dog. While we appreciate the refund for one appointment, we are still feeling frustrated by the overall experience. We are hoping for clearer communication and more careful scheduling moving forward.