Great local pet shop with friendly and knowledgeable staff that care about the treatment of their…read moreanimals. If you're reading reviews saying that they're unfriendly, keep in mind that these guys aren't afraid to call people out if they're unprepared or uneducated in pet ownership. Every employee is willing to help do exotic pet projects right; from reptiles to aquariums to amphibians to arthropods, bioactive setups and more.

Store is clean but the staff (except one very tall guy in glasses thank you for being kind ) is…read moreunwelcoming and less than helpful. The young woman was especially unwelcoming. she was curt and condescending. Ive never been to this store so I was already nervous and her behavior just made it worse. she made me want to leave. no hospitality to the point the one nice worker was over compensating when he came back out to the front. It's that kind of treatment that makes people shop online. the store is fine, they have decent selection but if they're losing money its because they're hospitality is horrendous. the store is close to where i live and its locally owned (another reason i went there) but I'll be going elsewhere for my pets needs.

We moved into a house that had a backyard pond. Unfortunately, it began leaking and as I didn't…read moreknow the first thing about ponds I had no choice but to unplug the pump. Naturally, the pond began to form algae. I called Downs By the Pond fr help. Loretta was very kind and came out to take a look at it. We then scheduled a time for them to come over and clean the pond and inspect the pump. Two men came over (Ken and Harlan) and went right to work. They fixed the minor leak and then spent several hours weeding and thinning the very overgrown plants surrounding the pond. As they began to drain it we found two fish that had somehow survived being eaten and me not even knowing that they were in there! Because I am new to ponds I opted not to keep them and they offered to take the fish and find a home for them. They spent about 3 1/2 hours cleaning everything and I thought that the price was reasonable. They told me how many gallons of water the pond contained, how to maintain it and what to keep an eye on. And Loretta is such a wonderful person. Very calm and kind! Was very happy to find them and will use them again should the need arise. I am looking forward to going to their actual location to take a look around.

Was invited to come to get help for our dying fish in our pond and was met with super…read moreunprofessionalism demeaning behavior and no help at all. Super judgmental should not be in business at all.

Mikey, has talked me through CBD calming pill options…read more Cheese sticks for my pit bulls that last more than a day. Dog treats and more. Flea treatment A real wealth of knowledge. Want to feel valued and ask questions and get good feedback? Ask for Mikey!

i'm so glad I found this place, I went in for the first time today and was able to bring my dog in…read more I had asked a staff member first if that was OK, and I was embarrassed to ask because usually it's a known truth that you can bring your pet into a pet store but the person at the counter made me feel, so welcomed, just like the rest of the staff did during my visit. This place has everything you could ever need for a pet and surprisingly they have more things than your big pet supply stores and at the same prices too. I was kind of meandering around and someone asked me if I needed anything and we got to talking about my cat that wouldn't drink water and for the last three years I've talked to everybody about it and I've never been able to get her to drink water, she was a feral cat, most of her life. he commented that I should add some water to her dry food when I mentioned that it's so expensive for me at the moment to buy wet food as well as dry food. since I had been discussing the issue on and off for the past few years with other cat owners, I took the advice with a grain of salt because nothing had worked until now. But I got home and I tried it, and my cat ate the entire thing faster than I had ever seen my cat eat . This doubt just represents the level of care and customer service and local small town small shop service. You don't really get nowadays. I feel like an 80-year-old riding this, but I am a millennial and I just very much appreciate this Store what a hidden gem what a place to find I'm so happy that I did. They have everything! They even sell cigarettes at the front counter, which threw me off at first, but they are the cheapest cigarettes I have ever witnessed in this town. The selection of cigarettes is the same as everywhere else, but the prices are about a dollar or less give or take. last thing, have to address this someone said the one thing they didn't like. Is that the pet store sold candy and cigarettes. Thus not giving them a five out of five star review despite everything else being great. I wanted to say that to stay in business this is likely a move that needed to be made in order to compete with big pet supply stores and keep their prices competitive * ** regardless of whether candy or cigarettes offends one, the rareness and necessity for local business should outweigh any vices one may find brackish. this is a commendable business move, and I applaud it and would help other stores can follow in order to stay in business. That's just the way it is and the bonus is that one is never forced to purchase a product they do not desire despite running the risk that the particular product may appears in one's peripheral.** *

Came here per Reddit's recommendation. We got our pup a tendon with fish skin which she thoroughly…read moreenjoyed and the selection was wide. A ton of sample packs on the back wall. Couldn't be happier. Also cute cat to adopt in window. You can meet and greet if you'd like. We got some kangaroo sample kibble.

The staff here are very knowledgeable. They help me with my nutritional questions and offer me…read moreassistance in taking heavy products to my vehicle, and also will take special orders. They have a great variety of food, supplies and toys for all of your pets. Check them out. In addition, they find homes for cats and kittens. I appreciate that very much.

Wilco Farm Store is a great place not just for farm supplies but also for pets. I go here for my…read moredog's food, treats, and they also have a very spacious place to wash your dog with three washing areas.

Don't spend cash at Wilco and expect exact change. An item priced at 16.99 will cost you $17.00…read morebecause Wilco is too lazy to change their prices to 5 cent increments now that pennies are going extinct. Wilco is too petty to provide more change to compensate. I won't be back!

Ive been a customer for many years. Recently my new pup would only eat Chicken Crisp treats and I…read morehad trouble finding more. I was put in touch with the warehouse and the lovely woman sent 4 packs to this store after leaving me a voicemail. I am SO impressed and grateful for amazing customer service. Plus all of the employees are wonderful.

I stopped in here to get some toys for my new cat today and found a lot of great options. They have…read morea huge selection of cat and dog toys as well as a lot of food and treat options. The staff were attentive and friendly and the store was clean. I wish they had more reptile supplies as I also have a gecko and I'm running low on Pangea, but I may have just missed it. The parking lot is big and easy to get into and out of, the only problem is that it's on the one-way part of West 11th so if you're coming from the west you need to do a little bit of a weird route. I'll definitely be back here for more cat toys in the future!

Chuck and Debbie are a Cottage Grove standard. We run a small farm and visit the Old Mill weekly…read more Chuck and Debbie (the owners) are always helpful and cheerful. Their selection of feeds is great.

They don't make them like this anymore! We needed some animal antibiotics in a pinch traveling up…read morethe I-5 corridor. No vet office was taking new patients. The woman who helped us was gracious, knowledgeable, and went above and beyond for us. This review is my best attempt at saying thank you for the excellent service! Also the farm store is located in a beautifully scenic area next to a bridge and river.

Love these guys... staff always helpful & friendly. Good selection & prices for a small biz in a…read moresmall town and I love supporting them! I get all my chicken & duck needs here!

I'm not from this area, but always stop by to see Travis and his crew. They're extremely helpful…read moreand focused on serving their customers needs. Trust me, they don't care where you came from - but they ARE happy to see your face when you walk in. They have TONS of different items for your pets, your livestock and your home. This week, I have to be in Portland and will be making a side trip to see The Great Beardo (Travis) and the crew!