Came here per Reddit's recommendation. We got our pup a tendon with fish skin which she thoroughly…read moreenjoyed and the selection was wide. A ton of sample packs on the back wall. Couldn't be happier. Also cute cat to adopt in window. You can meet and greet if you'd like. We got some kangaroo sample kibble.

The staff here are very knowledgeable. They help me with my nutritional questions and offer me…read moreassistance in taking heavy products to my vehicle, and also will take special orders. They have a great variety of food, supplies and toys for all of your pets. Check them out. In addition, they find homes for cats and kittens. I appreciate that very much.

Manager and staff here are very friendly and helpful. The selection of flavors in the brand of dog…read morefood we buy (Blue Buffalo, canned) is excellent. I'm glad the store is in our area.

The groomers are unable to handle the dogs well. They try to do too many things at once and end up…read moredoing nothing well.

Love this place, one of the few pet stores that actually has a decent cat selection including…read morefrozen! Great variety of food and some good toys as well! Staff is always super nice, love shopping here and supporting local!

I was so disappointed. I have lived outside of NYC, SF, and except for one experience going into…read morethe Benefit store in Mill Valley when I had a mild case of poison oak on my face, never before have I felt so judged the minute I walked into a store. I really try to be friendly wherever I go, have had Nurse Practitioners tell me how happy they are whenever they see me on their schedule for the day, but this was like walking into a brick wall. The gentleman behind the counter was capable of smiling, he did so with someone who was obviously a regular who came in after me, but it felt like I was beneath him to interact with. You know, when you work for an establishment, you are an ambassador for that establishment. If you want the business to grow, being nice just may create more regulars.

Great local pet shop with friendly and knowledgeable staff that care about the treatment of their…read moreanimals. If you're reading reviews saying that they're unfriendly, keep in mind that these guys aren't afraid to call people out if they're unprepared or uneducated in pet ownership. Every employee is willing to help do exotic pet projects right; from reptiles to aquariums to amphibians to arthropods, bioactive setups and more.

Store is clean but the staff (except one very tall guy in glasses thank you for being kind ) is…read moreunwelcoming and less than helpful. The young woman was especially unwelcoming. she was curt and condescending. Ive never been to this store so I was already nervous and her behavior just made it worse. she made me want to leave. no hospitality to the point the one nice worker was over compensating when he came back out to the front. It's that kind of treatment that makes people shop online. the store is fine, they have decent selection but if they're losing money its because they're hospitality is horrendous. the store is close to where i live and its locally owned (another reason i went there) but I'll be going elsewhere for my pets needs.

This is a small store that carries an array of natural foods for dogs and cats, treats,…read moreaccessories, toys, and grooming supplies. Prices are about average for the area. They have better quality pet food than you can get at the big box stores, though they don't carry the grain-in kibble brand I've been feeding for the past few years. I supplement with fresh meat and vegetables and yes, my dog is pampered, but I wasn't ready to switch base kibble brands, and I only saw grain-free options on the shelf. The lone employee was basically polite but not too helpful. I found some treats and shampoo for my dog, but otherwise had to go elsewhere.

I've always chosen to support smaller companies. Even though J co natural pet charges more for the…read moresame products than petsmart. I still would shop there to support a smaller company. Not after today. I brought 1 out of my many dogs in to pick up some training treats. He is only 6 months old. The clerk working approached very quickly/closely to me and my dog. and caught my dog off guard and he nervous peed slightly. The Clerk asked if I wanted to take him outside. So I did to the grass to finish his accident. I returned to pay for the treats and leave. However the clerk yelled at me and my dog not to come back into the store and to leave the dog outside. I calmly informed him I will never be going back to this store again. My puppy had a nervous accident. And it is way too hot outside to leave a pet outside. Especially a black puppy. The clerk furthered the bad experience for my dog and for myself. We both deserved to be treated kindly and with respect.

Ive been a customer for many years. Recently my new pup would only eat Chicken Crisp treats and I…read morehad trouble finding more. I was put in touch with the warehouse and the lovely woman sent 4 packs to this store after leaving me a voicemail. I am SO impressed and grateful for amazing customer service. Plus all of the employees are wonderful.

I stopped in here to get some toys for my new cat today and found a lot of great options. They have…read morea huge selection of cat and dog toys as well as a lot of food and treat options. The staff were attentive and friendly and the store was clean. I wish they had more reptile supplies as I also have a gecko and I'm running low on Pangea, but I may have just missed it. The parking lot is big and easy to get into and out of, the only problem is that it's on the one-way part of West 11th so if you're coming from the west you need to do a little bit of a weird route. I'll definitely be back here for more cat toys in the future!

I cant remember the last time that I had such an enjoyable small business experience, you know,…read morewhen the owner comes to talk to you about what they offer and how their wares are best used. A lost tradition no thanks to the legions of foul smelling Wal-Mart's that co-opted the principles that were important between a customer and the shop keeper. The store is beautifully organized with a replete selection of gifts, bulk bird (and wildlife) feed and some amazing bird feeders that are manufactured in the U.S.A. I was truly touched by the insightful conversation that I had with one of the owners who shared with me an experience rarely had, and truly cherished, thus signifying the importance of supporting our local businesses and the families that run them. What I admire the most is that they support conservation (with real money rather than words) which is important to me.

This morning I ordered some suet cakes online to feed the birds. Their website is clear and…read morestraighforward. I prefer to get my suet from Wild Birds Unlimited because the quality is good and I know I am not feeding the birds some hidden ingredients that might not be good for them. Well, to my great surprise I got a call from Barbara and Dan Gleason, the owners. of the Eugene store to let me know they were on their way to my house with the suet! Wow!! Now that's the quickest turn around time ever!! And I live 15 miles from the store in Eugene! To all who love to feed the birds, I highly recommend ordering from them. If you live outside of the city call a few of your friends and neighbors and make a group order that will be delivered quickly! Thank you Dan and Barbara!!

This local fish store is a true little gem. The owner is very knowledgeable in the hobby and his…read moreanimals and plants show a reflection of his calming but vibrant personality.

You will not find a place that has a more impressive selection of fresh water stock than this…read morestore! I've never seen this many different tetras in one spot EVER! Every time we stop by, I always see something I've never seen before. I respect that the owner has strong opinions about fish care and ownership and isn't afraid to share them, even if that means losing or delaying a sale. He really cares about every little life of the fish he's selling and the hobby needs more people like this! Super knowledgeable guy, I take his advice very seriously. Also can tell a lot about a place by how the bettas look and are cared for. Happy to say the bettas I've seen look nice and always have had access to a bubbler and an actual small glass tank so that's a plus too! This is going to be the place that will have something rare and exciting in stock so prepare to be surprised :) I believe the owner said new stock comes in on Wednesdays so do with that info what you will!