Space did not seem clean and sanitized. Services were low quality and not worth the money.read more

Very unprofessional. I booked a lash lift 3 weeks in advance. Two days before my appointment the…read moreowner Xiya texts me saying the appointment is canceled because Anna no longer works there. But my appointment was booked with Xiya (the owner) and NOT Anna, so why is the appointment canceled? She didn't even offer an apology for the cancellation. Not a great way to treat a repeat customer. Now I'm left scrambling to find lashes elsewhere before I leave town for my birthday. I DO NOT RECOMMEND.

I would give 6 stars if I could. I have booked countless facials, waxes, and back facials with…read moreAlichia over 10+ years. She is professional, punctual, and patient. Her studio is extremely clean and tranquil. I can't recommend her services enough.

She's the best in Chicago! The studio is inviting and Alichia works with care and pride. I'm a…read moreloyal customer that feels valued. I am so glad that I found her 7 years ago!

South Loop location. First time getting a lip wax and first time getting eyebrows waxed. I was…read moreexcited to try the tinting for my eyebrows. The tech and staff were very nice and the waxing was ok but the tinting was NOT CUTE. I wish I could upload photo to show you how blotchy and uneven it looks. I would've liked a consult, to have been asked about shape preference and told about aftercare but it was in and out. very itchy and I don't know if that's normal because they didn't tell me what to expect.

I've been going to this location for years and have noticed a dramatic change when management…read morechanged a few months ago. I still love my waxer and have left her a 5-star review on Google so she can get a little bump, but I just can't keep coming here. I could almost tolerate the pressure to buy products and wax passes if the people working the front desk could focus and make reservations correctly... but, the past several times I've been there, they have messed up my reservation. They've booked me with the wrong waxer, or made a reservation that never made its way to my account (I assume they booked the wrong customer?) but most annoying is when they rescheduled me without any communication, I just saw an updated appointment change in my account. Completely unprofessional and disrespectful to a once loyal customer.

Definitely recommend! Been here twice and will definitely go back! Eva is so nice and her work is…read moreawesome!

Excellent. On time. Very clean. Eva is lovely. Will return. Very convenient location for me.read more

Literally will only be going to Diana for my waxes!! She is phenomenal and you can tell she's been…read moredoing this forever. She makes sure you're comfortable but at the same time doesn't waste any time, which I love. She is incredibly precise as well. I'm relatively new to bikini waxes but after my second one there, I now want to make this a part of my regular routine. Lasers didn't work for me as my hair is too light; Even after 8 sessions of laser, my hair grew back a little bit thinner but I could barely notice a difference. After getting waxed- even months later there were so few hairs that grew back! And this is a fraction of the cost of lasers. Overall, definitely recommend checking this place out even if it's your first time.

I had a great Brazilian wax with Diane. I have been to several high end salons but this is by far…read morethe best. I will be back!

I cannot say enough amazing things about this place! From the moment you walk in, the space feels…read morecalm, clean, and so thoughtfully curated. You can truly tell how much care and intention goes into every detail. The treatments are incredible -- personalized, results-driven, and never rushed. My skin has never looked better. They take the time to really assess what your skin needs and explain everything in a way that feels approachable and not overwhelming. I always leave GLOWING. Yana and her team and truly the best. So incredibly grateful to have found this studio 3 years ago. Hands down the best facials in the city.

I came in for microneedling and will definitely be back! With the first session I was noticeably…read morebrighter!! The esthetician who provided the service was very knowledgeable and great with her hands. Looking forward to the next session! (:

I highly recommend Marta's services. She is fast but she doesnt rush, considerate and super…read morefriendly. She was also very helpful in letting me know that because i switched from sugaring, which i had done for ten years, back to waxing, that i may have some ingrowns since the hair would be pulled in a different direction but if it happened, it should resolve itself within a couple of visits. Nothing better than educating your clients of what to expect so i was super appreciative of that!

About outstanding service! It was my first time getting…read more Brazilian waxing and Marta did incredible job. Smooth fast and clean. Very positive experience, I will be back and highly recommended this place to others. Great vibe, great atmosphere friendly staff.

I called the same day to see if they had any availability, and they were able to fit me in, which I…read morereally appreciated. The salon is located inside a building with several other restaurants and businesses on the same floor, so it took me a minute to find it. I got a regular manicure and a pedicure, and the service was fairly quick. I liked that the staff took their time shaping my nails and applying the polish instead of rushing through it. The only thing I wish had been better was the massage. It felt a little short and could have used a bit more pressure. Unfortunately, about three days after my appointment, I noticed the polish had already started chipping at the tips of my nails, which was disappointing. Overall, the experience was pleasant, but I expected the manicure to last longer.

My new go-to nail salon! Salon is extremely clean and service was amazing and efficient. I got a no…read morechip manicure. 10/10

Nadia was so sweet I love getting my eyebrows done with her. She has a nice set up and my eyebrows…read morealways come out perfect. 10/10 service!!!

Absolutely love Nadia. She does an amazing job. I've been going for years and will not be stopping…read moreanytime soon! If you're looking for a good eyebrow threader I would not suggest anyone else!

I've been a customer and client at this specific Benefit Brow Bar for over 10 years. I've been a…read moreloyal client for brow aestheticians here from Cherie, to Vanessa, to Mercedes, to Cathy, to DeAndre over the years, as well as meeting, on several occasions, the district manager at the time, Jae. From these past visits, I've never had a negative experience with them. Today, I came into Benefit on State Street and I receive a brow waxing service from Shavece. She was kind and had great conversation - and also did a great job on my brows. However, towards the end of my service, Shavece takes a purple paste and applies it (she took it past my eyes, and I could not see in the moment what was actually happening, as my eyes were opening and closing during the wax), but I could feel it being applied. She says "I'm just adding our special paste and it'll take all of the dirt and debris out of your pimple". OK.. I know that Benefit offers eye masks during their service, so maybe this is something that will enhance my service? I asked her to remove it, because I do not ask for it. Shavece wipes off the paste and begins to squeeze the pimple that is on my forehead. I ask "excuse me, what are you doing?" She says "sorry I just think this pimple is ready up come to a head... that doesn't hurt does it?" I respond "yes that hurts a lot, please stop". She continues and I say "please leave my pimple alone, this is not what I came in here for". She says "ok sorry". She then gives me a mirror to look at my brows, and I see that the pimple that's on my forehead is now bleeding, purple, more inflamed and irritated. I'm not someone who pops my pimples, and I for sure did not come into Benefit for my brow aestheticians to pop it during a service that was booked for an eyebrow wax - especially without my consent. I asked her for a tissue as the bump was bleeding pretty bad and I needed to stop the blood. She proceeds to check me out and asks "did you want to leave a tip?" A tip that I would give is not to touch parts on a customers face that is not given permission to do so. I did not come in for a pimple consultation. I did not come in for a pimple treatment. I did not come in to get "pimple paste". I called the brow bar directly and spoke with the manager, Mariaelena, and she basically upheld what the aesthetician did. She claimed that popping pimples and applying pimple paste was a part of the service. Never in my 15 years of coming to benefit have I ever had that done. I've had pimples on my forehead or on my face before, while being serviced at the many locations I've visited, and no aesthetician has ever done this. If you're touching someone's face, it should never be something that the aesthetician simply chooses to do - and if it's brought to the managers attention, there should be more sincerity and apology towards the customer. You don't just start extracting a customers pimple or something on their face without their consent as I could be allergic or have skin that is sensitive to certain products, which I do. That's not a part of the waiver that sign before initiating the service and I was extremely dissatisfied. I came in for a brow wax - and I'm not sure if she assumed that she was being helpful, but this experience has deterred me from returning to this Benefit location in the future.

I came by for a brow wax after reading the solid reviews. This benefit brow bar is inside the…read moreBenefit boutique in the State St Macys. It's located by the State and Washington intersection entrance. There were 4 associates when I went. There's the retail section that has most of the benefit products for sale. There are multiple stations that are open to the rest of the department store. Booking online was quick and seamless. They had same day appointments so I was easily able to drop in. They were fairly busy so I'd recommend an appointment but they do take walk ins. Humberto helped me and was super sweet and nice. He explained exactly what he was doing and had me go through the brow shape in the mirror for each side of my face. He worked quickly and touched up my wax with tweezers and I was in and out pretty shortly. Prices were transparently displayed and they take tip in cash or card. Would recommend for a quick brow place in the loop. They also do lamination, threading, and tinting here.