I've been a customer and client at this specific Benefit Brow Bar for over 10 years. I've been a loyal client for brow aestheticians here from Cherie, to Vanessa, to Mercedes, to Cathy, to DeAndre over the years, as well as meeting, on several occasions, the district manager at the time, Jae. From these past visits, I've never had a negative experience with them. Today, I came into Benefit on State Street and I receive a brow waxing service from Shavece. She was kind and had great conversation - and also did a great job on my brows. However, towards the end of my service, Shavece takes a purple paste and applies it (she took it past my eyes, and I could not see in the moment what was actually happening, as my eyes were opening and closing during the wax), but I could feel it being applied. She says "I'm just adding our special paste and it'll take all of the dirt and debris out of your pimple". OK.. I know that Benefit offers eye masks during their service, so maybe this is something that will enhance my service? I asked her to remove it, because I do not ask for it. Shavece wipes off the paste and begins to squeeze the pimple that is on my forehead. I ask "excuse me, what are you doing?" She says "sorry I just think this pimple is ready up come to a head... that doesn't hurt does it?" I respond "yes that hurts a lot, please stop". She continues and I say "please leave my pimple alone, this is not what I came in here for". She says "ok sorry". She then gives me a mirror to look at my brows, and I see that the pimple that's on my forehead is now bleeding, purple, more inflamed and irritated. I'm not someone who pops my pimples, and I for sure did not come into Benefit for my brow aestheticians to pop it during a service that was booked for an eyebrow wax - especially without my consent. I asked her for a tissue as the bump was bleeding pretty bad and I needed to stop the blood. She proceeds to check me out and asks "did you want to leave a tip?" A tip that I would give is not to touch parts on a customers face that is not given permission to do so. I did not come in for a pimple consultation. I did not come in for a pimple treatment. I did not come in to get "pimple paste". I called the brow bar directly and spoke with the manager, Mariaelena, and she basically upheld what the aesthetician did. She claimed that popping pimples and applying pimple paste was a part of the service. Never in my 15 years of coming to benefit have I ever had that done. I've had pimples on my forehead or on my face before, while being serviced at the many locations I've visited, and no aesthetician has ever done this. If you're touching someone's face, it should never be something that the aesthetician simply chooses to do - and if it's brought to the managers attention, there should be more sincerity and apology towards the customer. You don't just start extracting a customers pimple or something on their face without their consent as I could be allergic or have skin that is sensitive to certain products, which I do. That's not a part of the waiver that sign before initiating the service and I was extremely dissatisfied. I came in for a brow wax - and I'm not sure if she assumed that she was being helpful, but this experience has deterred me from returning to this Benefit location in the future. read more

I came by for a brow wax after reading the solid reviews. This benefit brow bar is inside the Benefit boutique in the State St Macys. It's located by the State and Washington intersection entrance. There were 4 associates when I went. There's the retail section that has most of the benefit products for sale. There are multiple stations that are open to the rest of the department store. Booking online was quick and seamless. They had same day appointments so I was easily able to drop in. They were fairly busy so I'd recommend an appointment but they do take walk ins. Humberto helped me and was super sweet and nice. He explained exactly what he was doing and had me go through the brow shape in the mirror for each side of my face. He worked quickly and touched up my wax with tweezers and I was in and out pretty shortly. Prices were transparently displayed and they take tip in cash or card. Would recommend for a quick brow place in the loop. They also do lamination, threading, and tinting here. read more

Benefit Cosmetics BrowBar - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

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I was in town for a few days and in desperate need of an eyebrow wax. Easy to boom, excellent service, and my brows looked great!

As always, great brow wax! Randomly happened to be downtown on a Sunday (if you are a local, def would not recommend) and realized that I needed a brow clean up. Normally I go to the Brow Bar in Southport, but Macy's will do in a pinch. I realized quickly why I am not a fan of Macy's. I'm sure with the increase of online shopping, this location is struggling like any other retailer. Which is why they are running a bare minimum staff. There was one brow artist working when I arrived to the counter. Now, from an L.P. standpoint, this seems a little...um...risky? But I digress. She was professional, polite and accurate in the wax. Not sure if I would make this my go to Brow Bar, but it's nice to know the wax is right. read more

Benefit Cosmetics BrowBar - Finally! They have an ext! I can call my appts in and you can too! - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

I moved to the Midwest from Boston in the fall. I used to get my eyebrows done by Jenna at benefit on Newbury street there. I was literally terrified to let someone new touch my brows and that's why I waited 4 months to do it. I found Pamela on yelp based on her amazing reviews. Knowing I had to be in Chicago for a weekend, I made sure to book with her. She is amazing!!! She's fast yet thorough. She is genuine, sweet, and just has a really great energy and aura about her. You can see that she LOVES her career choice and it's refreshing to witness! Most importantly, she knows what she is doing. Her brow mapping skills are on point and she makes sure to ask what you want. Pamela shapes and filled in my eyebrows beautifully. I wish I could put her in my pocket to do do my brows daily. Ha! Anyway, I live an hour and a half away but I won't have anyone else do them. I'll just wait until I'm kn Chicago every couple of months. She's that good. Don't wait, book now! read more

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Ya'll... SPRINT INTO BENEFIT BAR. It will CHANGE YOUR LIFE. First, the atmosphere is so welcoming with super friendly staff as soon as you walk through the door. It has that boutique feel without being too stuffy. Plenty of open space to maintain distance for those COVID cautious. Second, MOE IS A DREAM. He will take you under his wing and have you out here SLAYIN the streets of Chicago. He guided me gently toward products and services better suited to me and I left feeling more confident than before! Let's be real, we've all had "our color" for our brows for years and Moe had me test out a new tint color that was MUCH BETTER suited for me. Trust in these incredible specialists to have YOUR best interest at heart. Customer for life. read more

Do not go here unless you want to get burned as I did. First time in 30 years of lip waxing that I ever received burns from a wax. Serena did the wax and tried to say oh it's just a little red, let me put concealer on it which made it burn even more. AND they still charged me full price. I will post photos. Never never again! read more

Benefit Cosmetics BrowBar - Burned by Serena at Macy's on state street benefit brow - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

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Today I want back to the Benefit BrowBar at Macy's and had the delightful experience to have Christina do my brows. Thank Goodness! She was absolutely amazing and amazing and amazing! Not only did she ask a lot of questions about what I wanted my brows to look like, she produced!!! She mapped, remapped and then made sure my brows were absolutely perfect for me! Polite, pleasant, professional and (almost) painless! I'm so over the moon about her work, I probably will never get threaded again! Thanks Christina! See you soon! read more

If you're looking for a great eyebrow wax, you should stop into the Benefit Bar on State Street and talk to Cathy. Waxing by her is quick, painless and flawless. My brows look better every appointment. She even texts me to schedule my appointment each month so I don't forget. Cathy is the BEST! read more

I have been following Kathia, currently at the State Street Macy's store, for several years now. I am confident in her hygiene and care that she takes to keep me safe. I hadn't had brows done for a while and went in recently, I swear it was like getting a facelift. My brows are beautiful. I will continue to make appointments with her. She is awesome. Cleo W read more

I had a brow lamination with Mariaelena (Marty) and she absolutely crushed it. They look great and I'm so excited. She provides amazing service read more

So glad that State St. is open again! I've been seeing Cathy for many years at the Water Tower location. She is a phenomenal artist and will give you your best brows. She really has a talent for understanding your face and the end result is always so tasteful and perfect. So happy that she has a new home on State St., but I'll honestly follow her wherever she goes. :) read more

I love love love Rosie and Vanessa. They are artists in the craft of making my eyebrows look amazing! These two lovely ladies have talent in helping my eyebrows go from a wookie to Brooke Shields. I recommend the gimme brow, highlighter and brow powder. Amazing products and artists! Rosie is always my go to but be sure to make an appointment. She'll take the time to make you look and feel your best! read more

Benefit Cosmetics BrowBar - Rosie and Vanessa are the best! - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

The staff is super friendly, everything is very clean, and Cathy has been doing my brows for 3 years. She can make me look better than anybody I've seen in 10 years and is so fun to work with. She'll help you reschedule periodically, too, to make sure you're in top shape. Plus the value is amazing...great to stop by as a tourist, or become a regular with! read more

I'm in Chicago for the first time ever for a work event, and I just so happen to be here on my birthday. As a busy mom of two, I was excited to spend the day alone pampering myself and checking out what Chicago has to offer. I realized that Benefit offers "Birthday Brows" which means you get a free brow arch on your birthday. I was excited, and I usually handle my brows myself, so to get them done is such a treat. Laura Cano took me when I arrived too early for my appointment, just so I wouldn't have to wait or come back later. She talked to me about my brow habits, mapped my brows, trimmed them and helped me get a wonderful shape! She was super gentle and the wax didn't hurt at all. Once we were done, she brushed through my brows, added a little concealer, and even applied the new Rollerball eyeliner for me to try. All in all, I have to say it was a great experience. Since I live in NY, I can't say I'll come back, but I definitely recommend Laura. She had a lovely and professional demeanor, didn't shame my brows (that's a thing in NY!) and made my birthday feel a little more special! read more

So annoyed. They do great brows, but I've always done walk-in because I'm terrible at planning. Which means I always wait. Because they're always busy, and walk-in is the WORST way to go about this. Today, time crunch, so I'm trying to plan. I have found no fewer than 3 phone numbers online, none of which get answered. Even after numerous attempts. No voicemail, no ability to book online, and no way to get them on the phone. This last hour has been a hassle of dead ends on the phone. How are you supposed to avoid walk-in and wait, if you can't book ahead? read more

Pam is amazing! Her brow skills are fanatic and she is such a delight during service. Definitely check it out! read more

Benefit Cosmetics BrowBar - After brow photo! - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

I was apprehensive going to get my brows trimmed because I had 2 butcher jobs before. I explained this to Laura and requested just a clean up. She gave me just what I asked for. My brows look fabulous. Thanks Laura C. read more

I got my brows done by Laura and she is the absolute best! Check out her work on Instagram @laura_anabel_cano I am from out of town and her work was amazing. read more

I been goin to Cathy for a long time. Since she was doing my at the Watertower. And followed her to Macy at state st at the other Benefit counter. She takes her time working on my eyebrows. And does a great job on my eyebrows. I well recommend Cathy to anyone cause she fabulous when she does my eyebrows.. read more

I must say I've been to this Benefits Brow Bar many times! However, that Pam.... this young lady made my brows look like I was born with amazing brows! Coming from some one with barely there brows... she managed to find and create the most perfect piece of art... and she was so nice and explained everything she was doing!!! I still follow the steps she told me to do. Amazing!!! Thank you Pam read more

Benefit Cosmetics BrowBar - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

My aesthetcian was Laura Cano and she did a fabulous job on my brows! I stopped by about two months ago and sadly am just getting around to this review as I noticed my brows are in dire need of waxing again but thought of how great a job Laura did so I need to go over and see her! She did not rush (which is always appreciated) even though I was a walk-in between appointments. She even showed me some helpful hints and helped check me out with some items. She was very nice throughout the process and conversation was pleasant. FYI because it's through Macy's you can't leave tip of your CC payment. Know I know so I will come prepared with cash. I felt really bad not tipping because I didn't have cash so until I see her again I want to show my appreciation with this review =) read more

I've been going to Macy's Brow Bar every 3-4 weeks to get my eyebrows down for at least 2 years (maybe more?). I am not exaggerating when I say Cherrie is like family! I don't know if I'm picky with my eyebrows or just really bad at describing what I want, but before the Benefit Brow Bar I had a really hard time achieving my desired look. But Cherrie knows how to do my brows exactly how I like them done. She and I joke, we share...and I never feel like she (or others) are pushing hard to sell me the next flashy item. Brow Bar is definitely my go to! read more

Benefit Cosmetics BrowBar - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

My first brow wax since COVID! Laura explained every step of the hygiene process and made me feel very comfortable. She asked for my input about my brows, gave helpful suggestions, and answered my questions. I was very happy with the results and the service. I'm moving out of the area, otherwise, she would be my go-to person! read more

Humberto is a brow whisperer! He's very detail oriented and my brows come out amazing every time.

Vanessa saves my life everytime I go there. It has legitimately been three years. She corrected all the eyebrow mistakes I did, and steers me away from new mistakes I'm doing (like shaving them haha). I love that I could schedule and also do walk-ins. I have such a crazy life that I just pop in. Gladly if there is a wait time, the browbar is conveniently inside Macy's. read more

It's scary for me to trust someone with my eyebrows. A few months ago, I decided to give the Benefit Brow Bar at Macy's a try. As soon as I walked in, I was able to schedule an appointment with Pam. Upon returning to meet with her, she was extremely welcoming. More importantly, she did an excellent job on my eyebrows and gave me tips on how to fill them in. My eyebrows look very nice and proportional to my face. It's been awhile since I've returned but I really wanted to write this review to give kudos because they earned it:) Thank you Pam. I cant wait to meet with you again! read more

Okay - I like their eyebrows - but their schedule is a lie.... they are always closed by Friday at 6... which irritates the heck out of me... don't put on here that you're open until 8 when you're not. read more

Pamela! Hey an appointment, she books super fast and there's reason behind it. Not only did she create magic after a botched job from another place, she even showed me how to dress them up or down depending on the occasion. She went through several products after I asked about her own eyebrows, and I never felt like she was trying to up-sell me. A week later and they still look like she JUST did them. read more

I must say you get what you pay for!! I love my eyebrows!!! Christina is the BEST!!!! My brows look as if she used a razor! SHE also educated me on how to keep the look by using Benefits products. Not only is she a Benefit brow expert but she is a licensed cosmologist (CAN YOU SAY BONUS!!!) She's able to answer my questions about hair care which is an extra benefit (no pun intended, lol). She has a degree in theater ( she's been in multiple plays around Chicago and Tv show CHICAGO FIRE) While i was there she was giving advise to a fellow actor about stage make-up. Whenever you are in Chicago or nearby go see Christina. She's hot, her energy is always great and she's so friendly and down to earth. I look foward to my "me time". She's very popular so make sure you call and make an appointment with her. You won't be disappointed! She's a gem! read more

Laura was fantastic! She was friendly, helpful, and knowledgeable. I typically don't fill in my brows on my own but she did it for me at the end of my appointment and made me look like a million bucks. I've found my new eyebrow spot - thanks, Laura! read more

De'Andre was awesome! He did an excellent job considering I have grey hairs and no one ever gets my arches right because of this. I got so many compliments on my eyebrows and will be going back soon. read more

I had my brows waxed at Brow Bar in Macy's 1 North State Street by Pam. She did a great job and I have received tons of compliments. Pam is so nice and very knowledgeable about the products. I made sure I reserved a appointment for next time and will continue to work with Pam to keep these brows together!! read more

I did not have an appointment and they still took me with no problem. It was under a 20 minute wait. The staff was friendly and kind. Cherie was wonderful, asked what I wanted and walked me through her process step by step. I get my brows tweezed and she was very precise and did an excellent job. I was very happy with the end result. read more

I cannot speak highly enough about the consistently excellent service I receive from this Benefit Bar. I ONLY get my brows waxed at this location and have been coming for over two years now. While everyone is always professional and does a great job, I want to highlight my service done by Laura. She worked quickly and efficiently and went the extra mile with everything. Her attention to to detail and professionalism really blew me away. She has a 6th sense on what will work for someone's face and bone structure. It was a pleasure! Thanks Laura! read more

*ring ring* "Hello?" "It's Jo. I need you to meet me in the bathroom in 3 minutes." "...Okay. ...Why?" "Because I just went to the Benefit Brow Bar and they made me look like a drag queen!" Yes, this is an actual phone conversation that just took place between my coworker and I. I wanted to try a new brow place. (STUPID JO.) I remembered hearing good things about the Benefit Brow Bar. I read all these great reviews on Elle... except when I called, I was told Elle no longer works there (and hasn't in a year, FYI). Shannon happened to answer the phone, and I had the Yelp page up and oddly enough it was on the ONE review about Shannon, and it was good. So I booked an appointment with her for today on my lunch break. What a mistake. When she introduced herself, I should have known. And I should have walked away. I'm all for makeup experimentation, but it was obvious that our makeup styles didn't match, if you know what I mean. I like to go for a light and natural, barely there look. She doesn't. But, to each their own. Things started off great. She explained Benefit's eyebrow philosophy, and I agreed with it. Okay, maybe this won't be so bad. I thought the wax was going well... even after she got wax in my hair and didn't get it out... and then we came to the end. My skin was red, so she said she was going to put concealer on it. Um, okay... I'm not too jazzed about you putting makeup on my skin that you just ripped wax off of, but whatever. Then she wanted to use brow corrector. Oh, why did I allow this? Then she whipped out more makeup. I let this go on for a couple minutes, when finally I was like, "okay, I'm sorry, but I really have to get back to work." And I did. This was taking WAY longer than I had anticipated. So she goes, okay. Turns around, grabs blush and literally throws it on my face like a 2 year old painting. Sigh. She hands me the mirror. I'm of course horrified (see also: drag queen), but have no time to deal with it, so I pay, leave, and am wiping off as much as I can on the walk back to my office. When I got back to my office, my coworker met me in the bathroom to help me... and pointed out that MY EYEBROWS AREN'T EVEN. Sure enough, my left eyebrow is perfectly arched, and my right eyebrow... isn't. TERRIBLE. I'm not naive enough to believe that they will be perfectly matched, but this is OBVIOUS. Terrible. Skip this place. RUN from this place. *EDIT* I feel it's important to note that just like another reviewer, the skin above my eyebrows broke out. That has NEVER happened to me before. Also, I have a mark just above my eyelid that resembles a burn mark. Or maybe a missing skin mark? Nice. read more

Just a quick update. I have seen Elle 3 times now and each time I go in, I come out simply amazed. She truly is a great esthetician and knows what she's doing! If anyone sees her on a regular basis, she's going to have her baby soon and won't be back until September!! Go see her now before she's out for about 3 months. You have been warned. read more

Did someone slip something in my Pepsi Max? Am I hallucinating? Are those......ARCHES??? I have always been so jealous of those lucky ladies whose eyebrows have a natural arch. Mine are stick straight and boring as hell. Considering that pretty much every brow waxer/threader I've ever been to has told me that there's nothing much that can be done to change the natural shape of my brows, I've learned to accept it. How on earth Elle managed to sculpt my brows into these beautiful, graceful, perfect little arches, I'll never know. And how in the HELL did she do it so quickly and painlessly? This is the first time ever that I didn't even wince. And she was so friendly and funny! I am tempted to think that she sold her soul to the devil in exchange for this extraordinary talent. But I'd like to think that the devil in this equation is Macy's, and she's never allowed to leave. Because if she does, I may go postal on the Benefit counter. read more

Love, love, love Pam!!! She gave me a great shape and love the products she recommended. I definitely will be a repeat client!

I've been hooked on Benefit Bar from my first visit. I'm now on my third visit there with different stylists. I previously came here pre-wedding for a brow wax. They couldn't find my name on file probably because I moved and got married. I filled out a new card, so I could be remembered for my next visit. I also popped in today for a beauty visit pre-honeymoon. They handled the walk-in thing very well since I arrived during their busiest hours. Shannon took care of me and did an excellent job. Her brow work is on par with the Elle. As she tended to my bushy brows, she mentioned that she's a licensed esthetican and has been in the business for ten years. I had full confidence in her ability to clean my wayward brows. She's extremely gentle too, probably one of the most painless waxes I've ever had. I can't recommend her enough. She listened to my waxing desires and did them perfectly. I took full advantage of the makeup touch-up today which almost always results in damage to the pocketbook. Today was no exception. I fell in love with new products as a longtime Benefit makeup fan. These products are better than the originals I attempted years ago with some failure. I purchased Sugarbomb, their newest powder blush, a play on my favorite Dandelion. I also fell for plum Bad Gal mascara. Hello, plum mascara is perfect for my brown eyes. So excited by this revelation of a subtle mascara color other than my mainstay black. So, I've had yet another successful trip to Benefit Brow Bar. I love having a brow bar by work. I'm seriously spoiled by this place. There's nothing better than a brow wax and makeup touch-up during the lunch hour. read more